Skip to main content
TrustRadius
Talkdesk

Talkdesk

Starting at $85 per month per user
View Pricing

Overview

What is Talkdesk?

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

Read more

Learn from top reviewers

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

1 video

Talkdesk Impresses with Stability and Functionality. One User's Story
02:37
Return to navigation

Pricing

View all pricing

CX Cloud Essentials

$85

Cloud
per month per user

CX Cloud Digital Essentials

$85

Cloud
per month per user

CX Cloud Elevate

$115

Cloud
per month per user

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.talkdesk.com/pricing/

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $85 per month per user
Return to navigation

Product Demos

Automatic Summary Demo | Talkdesk

www.talkdesk.com

AI Customer Self-Service Demo | Talkdesk

www.talkdesk.com

Coaching Performance Development Demo | Talkdesk

www.talkdesk.com

Proactive Outbound Engagement Demo | Talkdesk

www.talkdesk.com

AI Workforce Management Demo | Talkdesk

www.talkdesk.com

Omnichannel Agent Experience Demo | Talkdesk

www.talkdesk.com
Return to navigation

Features

Contact Center Software

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

7.8
Avg 8.3

Workforce Optimization (WFO)

Tools that allow managers or team leaders to evaluate and track agent performance.

8.5
Avg 8.2
Return to navigation

Product Details

What is Talkdesk?

Talkdesk® is a global cloud contact center provider for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service and is an end-to-end customer experience solution that aims to combine enterprise scale with consumer simplicity. With specialized workflows and integrations delivered out of the box for Talkdesk's Industry Experience Clouds, Talkdesk accelerates value for customers.

Talkdesk's goal is to support businesses everywhere to deliver better customer experiences through any channel and drive higher customer satisfaction, cost savings, and profitability. Talkdesk boasts over 1,800 customers in 100 different countries, including IBM, Acxiom, Trivago, and Fujitsu as partners with Talkdesk.

Talkdesk Features

Contact Center Software Features

  • Supported: Agent dashboard
  • Supported: Validate callers
  • Supported: Outbound response
  • Supported: Call forwarding
  • Supported: Click-to-call (CTC)
  • Supported: Warm transfer
  • Supported: Predictive dialing
  • Supported: Interactive voice response
  • Supported: REST APIs
  • Supported: Call scripts
  • Supported: Call tracking
  • Supported: Multichannel integration
  • Supported: CRM software integration
  • Supported: Automatic speech recognition (ASR)
  • Supported: Natural language processing for IVR
  • Supported: Communications forecasting

Workforce Optimization (WFO) Features

  • Supported: Inbound call routing
  • Supported: Omnichannel inbound routing
  • Supported: Recording
  • Supported: Quality management
  • Supported: Call analytics
  • Supported: Historical reporting
  • Supported: Live reporting
  • Supported: Customer surveys
  • Supported: Customer interaction analytics

Omnichannel support Features

  • Supported: Email
  • Supported: Voice (phone)
  • Supported: VoIP
  • Supported: SMS/Text
  • Supported: Video channel
  • Supported: Live chat channel
  • Supported: Co-browse
  • Supported: Screen-share
  • Supported: Social media channels
  • Supported: Mobile applications

Predictive Analytics Features

  • Supported: Intelligent call routing
  • Supported: Chatbots
  • Supported: AI assistance for live agents

Talkdesk Screenshots

Screenshot of Talkdesk Guardian™, which is an AI-driven, native cloud compliance solution that enables contact centers to gain visibility and take control of their WFH and hybrid workforce.Screenshot of Talkdesk Autopilot™, which is a tool that handles common customer queries, like orders, returns and billing, and automatically responds with conversational answers. And when complex cases are detected that need human empathy and expertise, the virtual agent will redirect customers to a human agent.Screenshot of Talkdesk AI Trainer™, which equips customers with tools to observe, simulate, and put guardrails on AI, according to their needs. This way, generative AI can be used responsibly, preventing AI mishaps, and protecting the brand from potentially poor AI experiences.

Talkdesk Videos

Talkdesk Ascend AI™: Agentic AI
How Novobanco is transforming customer experience with Talkdesk AI
Talkdesk Embedded—Unifying the agent experience
Serta Simmons Bedding: Using sentiment analysis to improve customer experience

Talkdesk Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Security

Frequently Asked Questions

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

Talkdesk starts at $85.

NiCE CXone Mpower, Five9, and Genesys Cloud CX are common alternatives for Talkdesk.

Reviewers rate Recording highest, with a score of 9.2.

The most common users of Talkdesk are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews From Top Reviewers

(1-5 of 487)

Talkdesk is a great tool for businesses that need flexibility when setting up their call center

Rating: 8 out of 10
June 03, 2025
CT
Vetted Review
Verified User
Talkdesk
8 years of experience
Talkdesk is very good for medium to large organizations that need customizability and many features. They would not be as relevant to small businesses because of price point and barrier to entry with so many product offerings and features.

Great and easy to use system, with fantastic support.

Rating: 9 out of 10
March 14, 2025
LW
Vetted Review
Verified User
Talkdesk is a great and easy to use system and very user friendly Our CSM our representative is fantastic and is always available for support when needed - we had an outage recently and he was straight on the case and escalated it, to ensure it was resolved as quickly as possible - he also explains things very well in a simple way, so processes are easy to understand, I can't recommend them enough as a CSM.

Talkdesk Review

Rating: 10 out of 10
December 30, 2024
NZ
Vetted Review
Verified User
Talkdesk
3 years of experience
Talkdesk is well suited for our organization in terms of when you need to go back and listen to conversations made with customers, and it also helps when you need proof that a specific communication has been made with a customer via a phone call. There are call recordings to assist when you need to go back to some conversations made.

Talkdesk.

Rating: 10 out of 10
January 16, 2025
Vetted Review
Verified User
Talkdesk
1 year of experience
Talkdesk is well suited when evaluating agents as it lets you advise them where they are lacking and where they need to improve to get a better score.

Best

Rating: 10 out of 10
March 07, 2025
Vetted Review
Verified User
Talkdesk
3 years of experience
Talkdesk is best suited for receiving inbound calls, receiving any inbound calls and being able to correctly disposition them accordingly. It is also best suited for storing contact detail data and retrieving any past information like previous interactions. It is also best suited for transfers within departments as it provides an instant connection
Return to navigation