Talkdesk is a main tool in my daily work and I am satisfied with it so far
April 26, 2022
My team has to contact our customers and partners with Talkdesk, so it makes the communication between us (platform) and both parties …
Talkdesk
Top Rated
Talkdesk
Starting at $65 per seat/per month
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Awards
Popular Features
View all 22 featuresRecording (357)
9.4
94%
Warm transfer (346)
9.1
91%
Outbound response (337)
8.6
86%
Agent dashboard (365)
8.5
85%
Reviewer Pros & Cons
View all pros & consVideo Reviews (1)
RecordPricing
View all pricingProfessional
$65
Cloud
per seat/per month
Professional +
Contact sales team
Cloud
Enterprise
Contact sales team
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Features Scorecard
Contact Center Software
8.6
86%
Workforce Optimization (WFO)
8.9
89%
Product Details
What is Talkdesk?
Talkdesk® is a global customer experience provider for customer-obsessed companies. Their contact center solution provides a way for businesses and customers to engage with one another. Talkdesk's goal is to support businesses everywhere to deliver better customer experiences through any channel, and drive higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud™ is an end-to-end customer experience solution that aims to combine enterprise scale with consumer simplicity. Talkdesk boasts 1,800 companies around the world, including IBM, Acxiom, Trivago, and Fujitsu as partners with Talkdesk who deliver a better way to great customer experience.
Talkdesk Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
- Supported: Communications forecasting
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Video channel
- Supported: Live chat channel
- Supported: Co-browse
- Supported: Screen-share
- Supported: Social media channels
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
- Supported: Chatbots
- Supported: AI assistance for live agents
Talkdesk Video
Talkdesk provides a better way for organizations to unlock the promise and potential of great customer experience.
Experience. A better way.
Talkdesk Integrations
- Zendesk Support Suite
- Slack
- Olark
- Nimble
- Shopify
- Freshdesk
- Front
- Help Scout
- Intercom
- Pipedrive
- OnePageCRM
- Kustomer
- Contactually
- by Compass
- from Facebook
- Salesforce
- Infusionsoft
- Zoho
- Big Commerce
Talkdesk Competitors
Talkdesk Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Comparisons
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Frequently Asked Questions
What is Talkdesk?
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
What are Talkdesk's top competitors?
NICE CXone (formerly NICE inContact), Five9, and Genesys Cloud CX (formerly Genesys Cloud) are common alternatives for Talkdesk.
What is Talkdesk's best feature?
Reviewers rate Recording highest, with a score of 9.4.
Who uses Talkdesk?
The most common users of Talkdesk are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
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