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Talkdesk Reviews

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214 Ratings
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Score 7.8 out of 100
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Talkdesk Scorecard Summary

Likelihood to Recommend (214)
7.8
Likelihood to Renew (1)
10.0
Usability (16)
8.8
Support Rating (74)
9.0
Implementation Rating (1)
7.0

Feature Scorecard Summary

Agent dashboard (164)
8.6
Validate callers (143)
8.6
Outbound response (147)
9.2
Call forwarding (142)
8.9
Click-to-call (CTC) (141)
8.6
Warm transfer (160)
8.6
Predictive dialing (79)
8.2
Interactive voice response (97)
8.6
REST APIs (89)
8.2
Call scripts (73)
8.5
Call tracking (152)
8.9
Multichannel integration (111)
8.3
CRM software integration (141)
8.3
Inbound call routing (146)
8.9
Omnichannel inbound routing (102)
9.1
Recording (163)
9.2
Quality management (149)
8.7
Call analytics (153)
8.4
Historical reporting (153)
8.9
Live reporting (149)
8.7
Customer surveys (87)
8.2
Customer interaction analytics (96)
8.2

About Talkdesk

Talkdesk Enterprise Cloud Contact Center aims to enable companies to make customer experience their competitive advantage. According to the vendor, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including Discovery Education and Peloton, rely on Talkdesk to power their customer interactions.
Categories:  Call Center Workforce Optimization,  VoIP,  Contact Center

Talkdesk Features

Contact Center Software Features
Has featureAgent dashboard
Has featureValidate callers
Has featureOutbound response
Has featureCall forwarding
Has featureClick-to-call (CTC)
Has featureWarm transfer
Has featurePredictive dialing
Has featureInteractive voice response
Has featureREST APIs
Has featureCall scripts
Has featureCall tracking
Has featureMultichannel integration
Has featureCRM software integration
Has featureAutomatic speech recognition (ASR)
Has featureNatural language processing for IVR
Has featureCommunications forecasting
Workforce Optimization (WFO) Features
Has featureInbound call routing
Has featureOmnichannel inbound routing
Has featureRecording
Has featureQuality management
Has featureCall analytics
Has featureHistorical reporting
Has featureLive reporting
Has featureCustomer surveys
Has featureCustomer interaction analytics
Omnichannel support Features
Has featureEmail
Has featureVoice (phone)
Has featureVoIP
Has featureSMS/Text
Has featureVideo channel
Has featureLive chat channel
Has featureCo-browse
Has featureScreen-share
Has featureSocial media channels
Has featureMobile applications
Predictive Analytics Features
Has featureIntelligent call routing
Has featureChatbots
Has featureAI assistance for live agents

Talkdesk Integrations

Zendesk, Slack, Olark, Contactually, by Compass, Nimble, Shopify, Freshdesk, Front, Help Scout, Kustomer, Intercom, Pipedrive, OnePageCRM, Salesforce, Google, Infusionsoft, Zoho, Big Commerce

Talkdesk Competitors

Talkdesk Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Video Tutorials / Webinar

Talkdesk Technical Details

Operating Systems: Unspecified
Mobile Application:No