My team has to contact our customers and partners with Talkdesk, so it makes the communication between us (platform) and both parties …
Talkdesk allows our company to connect with colleagues from across the country with the touch of a button. Instead of dialing a number, we …
Talkdesk is currently used in our company for our call centers. They work from home in this corona pandemic time and its user-friendly …
Talkdesk is our main inbound & outbound phone tree we use for various departments within our organization.
We've used various phone …
We've used various phone …
Having a reliable VOIP service that offers a remote team amazing tools and analytics to assist our customers. In addition, the WFM and …
Currently, Talkdesk is our main telephony software. We use the software as a medium to receive inbound calls, voicemails, and to make …
Talkdesk is used as the main telephony to support customers for the company. This addresses the communication and support to all our …
I use Talkdesk on a daily basis to contact my clients and receive inbound calls. The only problem that occurs is that sometimes it cancels …
Talkdesk allows us to go back and listen to calls, whether it's a refresher for a broker or even for quality assurance. It also makes our …
I like Talkdesk because it is easy to use, and it has good integration with Salesforce. It allows you to re-listen to calls. We have been …
It is being used to dial out to all of our leads. It is used across the whole org. It allows us to use to be as efficient as possible, …
We use a Talkdesk in our company mainly to communicate with our stakeholders such as couriers, restaurants, and customers. Also, we …
Talkdesk is used for call routing for up to 10 customer service lines. It's used for customer call routing but also for the calls of …
I use the platform to monitor real-time activity and live statuses.
We receive calls from drivers, dispatchers, and companies requiring Emergency Road Service. I work 12 hour days. I am using Talkdesk …
Warm transfer (346)
Outbound response (337)
Agent dashboard (365)
per seat/per month
Contact sales team
Contact sales team
Entry-level set up fee?
- No setup fee
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Talkdesk® is a global customer experience provider for customer-obsessed companies. Their contact center solution provides a way for businesses and customers to engage with one another. Talkdesk's goal is to support businesses everywhere to deliver better customer experiences through any channel, and drive higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud™ is an end-to-end customer experience solution that aims to combine enterprise scale with consumer simplicity. Talkdesk boasts 1,800 companies around the world, including IBM, Acxiom, Trivago, and Fujitsu as partners with Talkdesk who deliver a better way to great customer experience.
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
- Supported: Communications forecasting
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Video channel
- Supported: Live chat channel
- Supported: Co-browse
- Supported: Screen-share
- Supported: Social media channels
- Supported: Mobile applications
- Supported: Intelligent call routing
- Supported: Chatbots
- Supported: AI assistance for live agents
Talkdesk provides a better way for organizations to unlock the promise and potential of great customer experience. Experience. A better way.
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
Reviewers rate Recording highest, with a score of 9.4.
The most common users of Talkdesk are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
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