TalkDesk: Best decision and a wise purchase for a call center
We are in the 24x7 customer support business and it's critical for us to have the interface up and running. Talkdesk does the job for us …
Starting at $65 per seat/per month
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What is Talkdesk?
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
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How Talkdesk Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Recording (395)9.494%
- Warm transfer (381)9.191%
- Historical reporting (375)8.686%
- Agent dashboard (403)8.686%
Reviewer Pros & Cons
Video Reviews
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Talkdesk Impresses with Stability and Functionality. One User's Story
02:37
Pricing
Professional
$65
Cloud
per seat/per month
Professional +
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Cloud
Enterprise
Contact sales team
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Features
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Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is Talkdesk?
Talkdesk® is a global customer experience provider for customer-obsessed companies. Their contact center solution provides a way for businesses and customers to engage with one another. Talkdesk's goal is to support businesses everywhere to deliver better customer experiences through any channel, and drive higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud™ is an end-to-end customer experience solution that aims to combine enterprise scale with consumer simplicity. Talkdesk boasts 1,800 companies around the world, including IBM, Acxiom, Trivago, and Fujitsu as partners with Talkdesk who deliver a better way to great customer experience.
Talkdesk Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
- Supported: Communications forecasting
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Video channel
- Supported: Live chat channel
- Supported: Co-browse
- Supported: Screen-share
- Supported: Social media channels
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
- Supported: Chatbots
- Supported: AI assistance for live agents
Talkdesk Video
ABOUT TALKDESK:
Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to e...
Show More Talkdesk Integrations
- Zendesk Support Suite
- Slack
- Olark
- Nimble
- Shopify
- Freshdesk
- Front
- Help Scout
- Intercom
- Pipedrive
- OnePageCRM
- Kustomer
- Contactually
- by Compass
- from Facebook
- Salesforce
- Infusionsoft
- Zoho
- Big Commerce
Talkdesk Competitors
Talkdesk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
Reviewers rate Recording highest, with a score of 9.4.
The most common users of Talkdesk are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(568)Attribute Ratings
Reviews
(1-25 of 423)Companies can't remove reviews or game the system. Here's why
- It does the job pretty well for what we paid for.
- increased CSAT
- increased NPS
- reduced average handle time
August 04, 2023
Talkdesk review
- Increased communication capabilities across multiple locations at FRN
- Live Dashboards for monitoring teammates
- Live call monitoring to assist teammates when needed
July 31, 2023
Talkdesk - Helpdesk management of the future
- increased agent productivity
- increased customer retention rates
July 27, 2023
Talkdesk gets the job done!
- Facilitating customer interaction. This drives sales, which enhances revenue generation.
- Less time spent on having fixes for problems with cross-platform integration of sales software
July 25, 2023
I'm a talkdesker!
- Increased agent productivity
July 25, 2023
A well integrated cloud communication service with easier implementation and maintenance
- increased CSAT
- increased CSAT
- Increased agent productivity. We use to hire more agents but that was not needed, a better solution was.
- Call Center generated revenue went up even though more and more people donate online now a days, last year our call revenue was down from 2 years ago but this year we seen an increase back to where we were!
- Customer service is 10x better than our previous solution where they would tell us to just upgrade, which is not always feasible.
July 21, 2023
Perfect Communication Tool
- Increased agent productivity - agents are concerned w/ the Service Level %
- I am not privy to the revenue figures.
- Knowing how long a customer is in the queue.
July 21, 2023
Talkdesk made a big difference for our team!
- Call transfer % has plummeted.
- Transfers have become much smoother and easier to handle.
- More complex and reactive IVR behaviors are available than we ever had before.
- We're able to make granular decisions about behaviors in and out of business hours.
July 21, 2023
Talkdesk Talk Fest
Score 8 out of 10
Vetted Review
Verified User
- It has definitely helped call quality and therefore revenue.
July 21, 2023
Talkdesk Call Center
- Using the Callback feature helps with customers just waiting on the phone
- Reduced abandon time
- Better reporting for leadership
July 19, 2023
Talkdesk Review From User
- Talkdesk has helped us big time to increase the talk time
- Agent monitoring is detailed
- Live monitoring is very simple
- Has helped us to increase our customer service scores
- Increased agent productivity.
- Call handling standardization.
- Operator transparency/quality control/call monitoring/auditing.
July 19, 2023
Simple and Efficient
- For the services that we use, I am pleased with the positive impact on the business.
- I have been able to review call patterns with agents and get them coached accordingly.
- It would be nice if, for contact centers, the full Q&A session was added, but what we currently use is great.
July 19, 2023
Talkdesk is a perfect choice for customer service
- The speed of processing daily tasks means we reach more students.
- Better service is provided because the connection is better than with other apps we used.
- The user-friendly interface makes it easy to train new people for the team.
July 19, 2023
Simple to use yet powerful solution
- Saving time and money of finding alternative solutions.
- Data is being sorted and trackable.
July 19, 2023
Easily integrated into my work environment
- It has made it more efficient to place calls (numbers).
- It has made it easy to check for our history and listen to our calls (quality).
- It has made it easier to input call results for survey purposes.
July 19, 2023
Everyday use
Score 10 out of 10
Vetted Review
Verified User
- During this pandemic has greatly helped us keep connected with our clients.
July 18, 2023
TalkDesk has proven to be a great tool
- During the Covid-19 Pandemic, when we were all forced to work from home, TalkDesk proved to be priceless.
July 18, 2023
Great experience!
- Increased service level
- Assisted with working from home
- Improved CRM system
- Decreased negative reviews
- Assisted with language distribution of inquiries
- Easier call transfers
July 18, 2023
Talkdesk Appreciation
- Reduced Average Hold Times
- Reduced Abandoned Calls
- Increased Service Level
July 18, 2023
Awesome tool for call centers!
- Reduced call waiting
- Increased productivity
- Improved quality assurance
- Core functionality of the business
July 18, 2023
Easy to install and use immediately
- It saves you time than doing all manually
- Great tracking systems
- I liked the call disposition notes as well
July 18, 2023
Ease and effectiveness!
- Reduced handle times for agents.
- More audible communication.
- Manageable queues.
- Easy to use dashboard and features.