Talkdesk

Talkdesk

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.7 out of 100
Top Rated
Talkdesk

Overview

Recent Reviews

I can't imagine using anything else!

10
April 13, 2022
Talkdesk allows our company to connect with colleagues from across the country with the touch of a button. Instead of dialing a number, we …
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The 5-star phone software solution.

7
April 08, 2022
Talkdesk is currently used in our company for our call centers. They work from home in this corona pandemic time and its user-friendly …
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Let's Talk About TalkDesk!

9
April 04, 2022
Talkdesk is our main inbound & outbound phone tree we use for various departments within our organization.

We've used various phone …

Lets Talk about Talkdesk

10
March 31, 2022
Currently, Talkdesk is our main telephony software. We use the software as a medium to receive inbound calls, voicemails, and to make …

Talkdesk as a VOIP

8
March 31, 2022
Talkdesk is used as the main telephony to support customers for the company. This addresses the communication and support to all our …
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Talkdesk

9
March 31, 2022
I use Talkdesk on a daily basis to contact my clients and receive inbound calls. The only problem that occurs is that sometimes it cancels …

Crisp, clear connections

10
March 29, 2022
It is being used to dial out to all of our leads. It is used across the whole org. It allows us to use to be as efficient as possible, …

Reason to choose Talkdesk

9
March 06, 2022
We use a Talkdesk in our company mainly to communicate with our stakeholders such as couriers, restaurants, and customers. Also, we …
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Feel good monitoring!

10
March 04, 2022
I use the platform to monitor real-time activity and live statuses.
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Perfect Communication Tool

10
March 04, 2022
We receive calls from drivers, dispatchers, and companies requiring Emergency Road Service. I work 12 hour days. I am using Talkdesk …

Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2022
TrustRadius Best of Award, Best Of Relationship 2022
TrustRadius Best of Award, Best Of Value 2022
TrustRadius Best of Award, Best Of Feature Set 2022

Popular Features

View all 22 features

Recording (357)

9.4
94%

Warm transfer (346)

9.1
91%

Outbound response (337)

8.6
86%

Agent dashboard (365)

8.5
85%

Reviewer Pros & Cons

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Video Reviews (1)

Record

Pricing

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Professional

$65

Cloud
per seat/per month

Professional +

Contact sales team

Cloud

Enterprise

Contact sales team

Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Contact Center Software

8.6
86%

Workforce Optimization (WFO)

8.9
89%

Product Details

What is Talkdesk?

Talkdesk® is a global customer experience provider for customer-obsessed companies. Their contact center solution provides a way for businesses and customers to engage with one another. Talkdesk's goal is to support businesses everywhere to deliver better customer experiences through any channel, and drive higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud™ is an end-to-end customer experience solution that aims to combine enterprise scale with consumer simplicity. Talkdesk boasts 1,800 companies around the world, including IBM, Acxiom, Trivago, and Fujitsu as partners with Talkdesk who deliver a better way to great customer experience.

Talkdesk Features

Contact Center Software Features

  • Supported: Agent dashboard
  • Supported: Validate callers
  • Supported: Outbound response
  • Supported: Call forwarding
  • Supported: Click-to-call (CTC)
  • Supported: Warm transfer
  • Supported: Predictive dialing
  • Supported: Interactive voice response
  • Supported: REST APIs
  • Supported: Call scripts
  • Supported: Call tracking
  • Supported: Multichannel integration
  • Supported: CRM software integration
  • Supported: Automatic speech recognition (ASR)
  • Supported: Natural language processing for IVR
  • Supported: Communications forecasting

Workforce Optimization (WFO) Features

  • Supported: Inbound call routing
  • Supported: Omnichannel inbound routing
  • Supported: Recording
  • Supported: Quality management
  • Supported: Call analytics
  • Supported: Historical reporting
  • Supported: Live reporting
  • Supported: Customer surveys
  • Supported: Customer interaction analytics

Omnichannel support Features

  • Supported: Email
  • Supported: Voice (phone)
  • Supported: VoIP
  • Supported: SMS/Text
  • Supported: Video channel
  • Supported: Live chat channel
  • Supported: Co-browse
  • Supported: Screen-share
  • Supported: Social media channels
  • Supported: Mobile applications

Predictive Analytics Features

  • Supported: Intelligent call routing
  • Supported: Chatbots
  • Supported: AI assistance for live agents

Talkdesk Video

Talkdesk provides a better way for organizations to unlock the promise and potential of great customer experience. Experience. A better way.

Talkdesk Integrations

Talkdesk Competitors

Talkdesk Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Talkdesk?

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

What is Talkdesk's best feature?

Reviewers rate Recording highest, with a score of 9.4.

Who uses Talkdesk?

The most common users of Talkdesk are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Reviews

(1-25 of 384)
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Tyler Neuwirth | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Reduced hold times with callback feature = better CX
  • Easy transfer option between teams where we can talk rep-rep first before bringing the caller in = less repeated information the customer has to provide = better CX
  • Modified call dispositions allows for better call management & organization = less work on our end!
Ken Cohen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • 74% increase in revenue in the past two years with a less than 10% growth prior to implementation in the previous 10 years
  • 33% decrease in customer escalations
  • Reduction of Average Handle Time by 22%
  • Staffing ability with remote workers