Talkdesk Reviews

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215 Ratings
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Score 7.9 out of 100

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Reviews (1-25 of 179)

Alex Jones | TrustRadius Reviewer
December 13, 2019

Talkdesk Review

Score 6 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Allowed us to customize to meet our needs.
  • Provided the only mobile friendly cloud contact center platform.
Read Alex Jones's full review
Sanaz Salmassi | TrustRadius Reviewer
November 12, 2019

Pros and Cons of Talkdesk

Score 9 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • So far, Talkdesk has been a great asset to our Customer Service Department. We have been in business for 10 years and this software has been great and multifunctional.
  • During outages with Talkdesk, it does impact our ability to reach out to our customers. Hoping for quicker resolutions when these situations happen.
  • Talkdesk is a wonderful tool during review time. Management is able to see each individual's stats and create a thorough report.
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Sean Wallenburg | TrustRadius Reviewer
October 21, 2019

Simple Service for Everyone

Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Positive would be looking after our goals for a particular service level
  • Being able to track real time scenarios
  • Negative would be accidentally leaving oneself on a status only to realize that person left it on that status all night, that can impact a statistic.
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Robert Nunez | TrustRadius Reviewer
August 28, 2019

Why you should check out Talkdesk

Score 9 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • It has saved us money by allowing us to identify KPIs and areas of improvement for our agents and to optimize their performance
  • By using Talkdesk, it allows us to provide a better customer experience.
  • With their integrations to multiple software applications, it make it easy to manage customer data
Read Robert Nunez's full review

Feature Scorecard Summary

Agent dashboard (164)
8.6
Validate callers (143)
8.6
Outbound response (147)
9.2
Call forwarding (142)
8.9
Click-to-call (CTC) (141)
8.6
Warm transfer (160)
8.6
Predictive dialing (79)
8.3
Interactive voice response (97)
8.6
REST APIs (89)
8.2
Call scripts (73)
8.5
Call tracking (152)
8.9
Multichannel integration (111)
8.3
CRM software integration (141)
8.3
Inbound call routing (146)
8.9
Omnichannel inbound routing (102)
9.1
Recording (163)
9.3
Quality management (149)
8.7
Call analytics (153)
8.4
Historical reporting (153)
8.9
Live reporting (149)
8.7
Customer surveys (87)
8.2
Customer interaction analytics (96)
8.2

About Talkdesk

Talkdesk Enterprise Cloud Contact Center aims to enable companies to make customer experience their competitive advantage. According to the vendor, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including Discovery Education and Peloton, rely on Talkdesk to power their customer interactions.

Talkdesk Features

Contact Center Software Features
Has featureAgent dashboard
Has featureValidate callers
Has featureOutbound response
Has featureCall forwarding
Has featureClick-to-call (CTC)
Has featureWarm transfer
Has featurePredictive dialing
Has featureInteractive voice response
Has featureREST APIs
Has featureCall scripts
Has featureCall tracking
Has featureMultichannel integration
Has featureCRM software integration
Has featureAutomatic speech recognition (ASR)
Has featureNatural language processing for IVR
Has featureCommunications forecasting
Workforce Optimization (WFO) Features
Has featureInbound call routing
Has featureOmnichannel inbound routing
Has featureRecording
Has featureQuality management
Has featureCall analytics
Has featureHistorical reporting
Has featureLive reporting
Has featureCustomer surveys
Has featureCustomer interaction analytics
Omnichannel support Features
Has featureEmail
Has featureVoice (phone)
Has featureVoIP
Has featureSMS/Text
Has featureVideo channel
Has featureLive chat channel
Has featureCo-browse
Has featureScreen-share
Has featureSocial media channels
Has featureMobile applications
Predictive Analytics Features
Has featureIntelligent call routing
Has featureChatbots
Has featureAI assistance for live agents

Talkdesk Integrations

Zendesk, Slack, Olark, Contactually, by Compass, Nimble, Shopify, Freshdesk, Front, Help Scout, Kustomer, Intercom, Pipedrive, OnePageCRM, Salesforce, Google, Infusionsoft, Zoho, Big Commerce

Talkdesk Competitors

Talkdesk Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Video Tutorials / Webinar

Talkdesk Technical Details

Operating Systems: Unspecified
Mobile Application:No