Talkdesk Reviews

It's so easy, my grandmother can use it!

It's simple to use. A classic phone digit call-bar and a clear reporting page which displays call progress and agent status. The call-bar automatically populates ZenDesk tickets for all on-file numbers. Unknown or unassociated emails can be easily copied and referenced or applied to a new contact slot. Nothing fancy, as it should be.

Inability to search dates/times for calls or completely disable inbound calls leaves something to be desired. Overall though, very easy to use and clean UI.

The interface is user friendly. With a couple of clicks, you can design and create an IVR that allows you to provide the support your customers needs. You are able to change messaging, hold messages and options with a breeze. The ability to log in no matter where you are to make changes, makes managing your IVR and call center extremely easy.

Talkdesk is incredibly easy to use! Its usability is one of its strongest qualities. The pie charts are especially my favorite. I love that you're able to click into them to see more specific instances of your queues and availability. This is one of the biggest reasons I would use this system!

Almost no training is required to use Talkdesk, just a little curiosity to poke around.

I am able to easily navigate the interface and if I am stuck, I can reference their support channels.

The is the cornerstone of Talkdesk, and personally what I think they do best. They take what can be complicated and make it straightforward and usable for anyone.

I gave it a 10 because Talkdesk is very easy to use and you can manage to reach a lot of clients with just one click.

It has been really helpful for all of us. It's very user-friendly, and new users can get familiar with it extremely quickly.

Overall, it works as it should and I am satisfied. It's intuitive so it does not require heavy training for those who are tech-familiar. Seems like it's plug and play. Rare outages but not more than I would expect with any other provider. I am not sure how I would improve it at all.

Simple and easy to use for almost anyone. I can set-up new users in less than 2 minutes. Outbounding is easy and each agent makes over 100 calls/day.

It might be a problem of other programs we use, but, in the end, the whole experience when calling gets frustrating when you need to change or add the country call code prefix in each call.
The positive thing is that when all phone numbers and contact details are written & input properly, it is a quick task to maintain the numbers of calls.

Talkdesk makes taking calls easy and effective! Would recommend it to anyone.

It is easy to use and the user administration is very easy.

It's great!