Talkdesk Reviews

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209 Ratings
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Score 8.0 out of 100

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Reviews (1-16 of 16)

Colby Seifert | TrustRadius Reviewer
September 02, 2019

A solid, dependable workhorse for call centers

Score 9 out of 10
Vetted Review
Verified User
Review Source

Usability

10
It's simple to use. A classic phone digit call-bar and a clear reporting page which displays call progress and agent status. The call-bar automatically populates ZenDesk tickets for all on-file numbers. Unknown or unassociated emails can be easily copied and referenced or applied to a new contact slot. Nothing fancy, as it should be.
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Robert Nunez | TrustRadius Reviewer
August 28, 2019

Why you should check out Talkdesk

Score 9 out of 10
Vetted Review
Verified User
Review Source

Usability

8
The interface is user friendly. With a couple of clicks, you can design and create an IVR that allows you to provide the support your customers needs. You are able to change messaging, hold messages and options with a breeze. The ability to log in no matter where you are to make changes, makes managing your IVR and call center extremely easy.
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Kyler D | TrustRadius Reviewer
August 15, 2019

Great Phone Solution!

Score 7 out of 10
Vetted Review
Verified User
Review Source

Usability

10
Talkdesk is incredibly easy to use! Its usability is one of its strongest qualities. The pie charts are especially my favorite. I love that you're able to click into them to see more specific instances of your queues and availability. This is one of the biggest reasons I would use this system!
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Anonymous | TrustRadius Reviewer
August 29, 2019

Would recommend TalkDesk to any sales or CS org

Score 9 out of 10
Vetted Review
Verified User
Review Source

Usability

10
Overall, it works as it should and I am satisfied. It's intuitive so it does not require heavy training for those who are tech-familiar. Seems like it's plug and play. Rare outages but not more than I would expect with any other provider. I am not sure how I would improve it at all.
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Anonymous | TrustRadius Reviewer
August 23, 2019

Easy to use

Score 8 out of 10
Vetted Review
Verified User
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Usability

8
It might be a problem of other programs we use, but, in the end, the whole experience when calling gets frustrating when you need to change or add the country call code prefix in each call.
The positive thing is that when all phone numbers and contact details are written & input properly, it is a quick task to maintain the numbers of calls.
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Anonymous | TrustRadius Reviewer
August 15, 2019

Great product!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Usability

10
Talkdesk makes taking calls easy and effective! Would recommend it to anyone.
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Feature Scorecard Summary

Agent dashboard (163)
8.6
Validate callers (142)
8.6
Outbound response (146)
9.1
Call forwarding (141)
8.9
Click-to-call (CTC) (140)
8.5
Warm transfer (159)
8.6
Predictive dialing (79)
8.2
Interactive voice response (97)
8.6
REST APIs (89)
8.2
Call scripts (73)
8.5
Call tracking (152)
8.8
Multichannel integration (110)
8.3
CRM software integration (141)
8.2
Inbound call routing (145)
8.8
Omnichannel inbound routing (102)
9.1
Recording (162)
9.2
Quality management (149)
8.6
Call analytics (152)
8.4
Historical reporting (152)
8.9
Live reporting (148)
8.7
Customer surveys (87)
8.2
Customer interaction analytics (96)
8.2

About Talkdesk

Talkdesk Enterprise Cloud Contact Center aims to enable companies to make customer experience their competitive advantage. According to the vendor, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including Discovery Education and Peloton, rely on Talkdesk to power their customer interactions.

Talkdesk Features

Contact Center Software Features
Has featureAgent dashboard
Has featureValidate callers
Has featureOutbound response
Has featureCall forwarding
Has featureClick-to-call (CTC)
Has featureWarm transfer
Has featurePredictive dialing
Has featureInteractive voice response
Has featureREST APIs
Has featureCall scripts
Has featureCall tracking
Has featureMultichannel integration
Has featureCRM software integration
Has featureAutomatic speech recognition (ASR)
Has featureNatural language processing for IVR
Has featureCommunications forecasting
Workforce Optimization (WFO) Features
Has featureInbound call routing
Has featureOmnichannel inbound routing
Has featureRecording
Has featureQuality management
Has featureCall analytics
Has featureHistorical reporting
Has featureLive reporting
Has featureCustomer surveys
Has featureCustomer interaction analytics
Omnichannel support Features
Has featureEmail
Has featureVoice (phone)
Has featureVoIP
Has featureSMS/Text
Has featureVideo channel
Has featureLive chat channel
Has featureCo-browse
Has featureScreen-share
Has featureSocial media channels
Has featureMobile applications
Predictive Analytics Features
Has featureIntelligent call routing
Has featureChatbots
Has featureAI assistance for live agents

Talkdesk Integrations

Zendesk, Slack, Olark, Contactually, by Compass, Nimble, Shopify, Freshdesk, Front, Help Scout, Kustomer, Intercom, Pipedrive, OnePageCRM, Salesforce, Google, Infusionsoft, Zoho, Big Commerce

Talkdesk Competitors

Talkdesk Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Video Tutorials / Webinar

Talkdesk Technical Details

Operating Systems: Unspecified
Mobile Application:No