The ease of use of this product blows my mind! I'm able to manage every different facet of our organization all from one dashboard. Whether that be our sales team, onboarding team, customer support team, call center team, and operations team. I can do it all from one dashboard and I absolutely love that about this software.
The Callbar often glitches, and we almost daily have to clear our Callbar caches, which is not something that is straightforward and simple for any user to do, nor is it very realistic that we can have every single agent clear their Callbar application multiple times a day to avoid glitches.
That's the major argument for Talkdesk--it is in the true sense of the word easy to use and to set up, no doubt about that. I only need 10 minutes to train an agent to use Talkdesk in terms of how they answer a call, register a log, make a transfer, etc.
Overall, it is very easy to use. There are certain things that I wish were a bit more intuitive and simple additions to their callbar- such as adding a "hold" option! It is super frustrating to first have to mute the caller to do some work on their account and then transfer.
The application is simple for any user to get working on their desktop device. We have a range of teams with a wide range of technological proficiency so it's important to have a simple to use tool. Because of it's ease of use, it makes setting up and training very easy.
I find Talkdesk very easy to use and easy to help train others how to use. It is a great training tool for new employees so they can listen to previous conversations and become comfortable with the system and how everything works. It is a pretty simple program that is easy to pick up.
Our agents, some of which are not native to technology tools, find Talkdesk easy to use and they understand what is needed. Those that lead teams find the administrative side of Talkdesk useful and easy to understand.
This is why we stick with this product. It's easy to learn, to use, and it's reliable. It's really that simple. We train entry-level staff on the product throughout the year and each time, it's the quickest, easiest part of our training and deployment. For that alone, they win our business.
Talkdesk usability is great. It's an easy software to use. I recommend this to anyone whose job is based on phone calls. My whole job is phone based. I talk to several people a day. This makes my days so much easier. This is the best software my company could have purchased.
Talkdesk is easy to use and does not require an experienced user to manage it, either from an admin or a user perspective. The portal allows the admin to assign different access privileges to different users depending on their tasks, which allows the maximum usability of the tool. It is easily integrated with our ticketing system, which gives a good insight on the team's performance
Talkdesk Enterprise Cloud Contact Center aims to enable companies to make customer experience their competitive advantage. According to the vendor, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including Discovery Education and Peloton, rely on Talkdesk to power their customer interactions.