Overview
What is Talkdesk?
Talkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace.
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Video Reviews
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Pricing
CX Cloud Essentials
$85
CX Cloud Digital Essentials
$85
CX Cloud Elevate
$115
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $85 per month per user
Product Demos
Automatic Summary Demo | Talkdesk
AI Customer Self-Service Demo | Talkdesk
Coaching Performance Development Demo | Talkdesk
Proactive Outbound Engagement Demo | Talkdesk
AI Workforce Management Demo | Talkdesk
Omnichannel Agent Experience Demo | Talkdesk
Features
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Talkdesk?
Talkdesk® offers Customer Experience Automation (CXA) through their platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration with the goal of delivering intelligent, scalable, and outcome-focused service across the entire CX lifecycle.
At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability.
Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Talkdesk Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
- Supported: Communications forecasting
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Video channel
- Supported: Live chat channel
- Supported: Co-browse
- Supported: Screen-share
- Supported: Social media channels
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
- Supported: Chatbots
- Supported: AI assistance for live agents
Additional Features
- Supported: Customer Experience Automation
- Supported: AI Customer Support Agents
Talkdesk Screenshots
Talkdesk Videos
Talkdesk Integrations
- Slack
- Microsoft Teams
- ServiceNow Customer Service Management
- Microsoft Dynamics 365
- Freshdesk
- Freshservice
- Front
- Fin by Intercom
- Kustomer
- LiveChat
- Nimble
- Olark
- OnePageCRM
- Pipedrive
- SnapEngage
- Oracle Service
- UserVoice
- Outreach
- Keap
- eGain
- Workato
- Salesforce
- Zendesk
- Zoom
- Contactually
- HelpScout
- Highrise
- Microsoft Power Platform
- Zoho
- Verint
- Pega
- SAP
- Hubspot
- Salesforce
- Zendesk
- Zoom
- Contactually
- HelpScout
- Highrise
- Microsoft Power Platform
- Zoho
- Verint
- Pega
- SAP
- Hubspot
- HelpScout
- Highrise
- Microsoft Power Platform
- Zoho
- Verint
- Pega
- SAP
- Hubspot
- Salesforce
- Zendesk
- Zoom
- Contactually
- HelpScout
- Highrise
- Microsoft Power Platform
- Zoho
- Verint
- Pega
- SAP
- Hubspot
- HelpScout
- Highrise
- Microsoft Power Platform
- Zoho
- Verint
- Pega
- SAP
- Hubspot
- Salesforce
- Zendesk
- Zoom
- Contactually
- HelpScout
- Highrise
- Microsoft Power Platform
- Zoho
- Verint
- Pega
- SAP
- Hubspot
- HelpScout
- Highrise
- Microsoft Power Platform
- Zoho
- Verint
- Pega
- SAP
- Hubspot
- Salesforce
- Zendesk
- Zoom
- Contactually
- HelpScout
- Highrise
- Microsoft Power Platform
- Zoho
- Verint
- Pega
- SAP
- Hubspot
- HelpScout
- Highrise
- Microsoft Power Platform
- Zoho
- Verint
- Pega
- SAP
- Hubspot
- Salesforce
- Zendesk
- Zoom
- Contactually
- HelpScout
- Highrise
- Microsoft Power Platform
- Zoho
- Verint
- Pega
- SAP
- Hubspot
- HelpScout
- Highrise
- Microsoft Power Platform
- Zoho
- Verint
- Pega
- SAP
- Hubspot
- Salesforce
- Zendesk
- Zoom
- Contactually
- HelpScout
- Highrise
- Microsoft Power Platform
- Zoho
- Verint
- Pega
- SAP
- Hubspot
- HelpScout
- Highrise
- Microsoft Power Platform
- Zoho
- Verint
- Pega
- SAP
- Hubspot
- Salesforce
- Zendesk
- Zoom
- Contactually
- HelpScout
- Highrise
- Microsoft Power Platform
- Zoho
- Verint
- Pega
- SAP
- Hubspot
Talkdesk Competitors
Talkdesk Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Security |