Talkdesk Reviews

Talkdesk is currently being used by the Operations department in our company, across 3 different sites in multiple countries. We have been able to adapt to working remotely during the COVID-19 pandemic due to the Cloud based approach of Talkdesk.

We are currently using Talkdesk to help consolidate our communications and give us important data for usage reports and time spent with various dispositions. Combining the resources of multiple CRM software applications has been problematic. With Talkdesk we have replaced redundant data entry and located the information in a single location.

Talkdesk is currently being used in our Customer Service department.

Talkdesk is used for one of our departments within the organization that deals with abuse victims. We have multiple case managers that travel out into the field and are unable to do a whole lot when out there. Talkdesk allows us to have a mobile-friendly contact center.

Talksdesk is used for our customer service and sales/marketing department. We use Talkdesk to communicate with our customers. Talkdesk allows us to communicate any issues the customer may be experiencing whether it be the garments do not fit properly, the customer having issues with accessing our website, or general questions from customers.

Talkdesk is been used across all corporate departments in order to register all the information of our customers and clients. We provide them with support and assistance in every step of the process. It is easy to use and it does not matter if you are a new joiner or an experienced senior; there is always room to learn how Talkdesk can help you with even more on your daily tasks.
Also, it is so convenient to keep all the data recorded, easy to use, and easy to manage when working with several tools. Everything is integrated, which makes all daily tasks easier to handle. It helps you gain efficiency.

TalkDesk is being used by our operations team to communicate with our customers round the clock. It allows us to maintain a constant open line of communication with the people using our product.

Talkdesk is used across the whole organization and predominantly used to make contact with our customers and keep an audit trail of calls.

Talkdesk is used by our agents to answer incoming calls to our support center. Talkdesk is also used to make outbound calls to clients and conduct three-way calls, if necessary. It is easy to answer calls and to complete warm transfers and cold transfers. The application allows us to keep track and record the calls if needed.

We use Talkdesk for our call center support team to call customers and receive calls from customers. It allows us to easily take calls from our computers without the need of a physical desk phone to make our calls. It is used by several of our customer-facing departments but not the whole company.

Talkdesk is being used across the organization but primarily for sales since it is essential to our daily tasks. It helps us make high volume dials each day by using a "click to dial" function and it integrates seamlessly with Salesforce. This is helpful for reps to see all their call notes in their Salesforce lead. It's also great for being able to listen in on live calls to help coach new reps or give advice.

Talkdesk is being used in all avenues of innRoad. It helps to avoid human error when employees are speaking with customers. I am on the Sales team and my process is sometimes rushed so I rely on Talkdesk to go back and listen to my calls to be sure I did not miss important details.

Easy to use and very user-friendly. It is also very organized and makes my daily tasks much easier. I have been using it for a year now and have no complaints. It is glitchy at times but simply resetting the app makes it work perfectly again.

Talkdesk is being used by our customer service department. We have our customers calling in for support, technical tips, loan application status, member-related questions, etc. We also dial out to potential applicants by using the "Dial Out" feature which is incredibly helpful. By being able to do this we reach so many new members.

Talkdesk is used by our agents to answer incoming calls to our support center. Talkdesk is also used to make outbound calls to clients and conduct three-way calls, if necessary. It is great for keeping track of calls and maintaining call histories and case histories. It is easy to answer calls and to complete warm transfers and cold transfers. The application allows us to revisit the calls if needed.

Talkdesk has been great for across our whole company as we receive a high volume calls each day, and we need to communicate with our other office in India. The call logging helps to keep everyone in the loop on case details and also keeps everyone accountable which is excellent. The call logging system is also an excellent training tool for new team members.

The intent with Talkdesk with this organization is just simplicity in general. It's so simple to read all the big numbers on the call bar for all outgoing calls. It's so simple to learn the mechanics of how to transfer a call or put a customer on hold. Not just for a user standards but for a managerial standards it's simple as well. I enjoy the mechanics of how this program tracks every call and every status a customer rep may be in so we can track progress with how we're doing and how we can improve our stats. This makes it easy to judge how to achieve the benchmark service level we need to achieve.

We use TalkDesk to track our day to day effectiveness on answering calls and helping us track our agent statuses. We use the daily reports to help drive up number of calls offered and to drive after call work done. This has let us become more effective and helped drive up GP.

TalkDesk is currently being used by the entire front desk staff at our medical practice. It makes answering calls easier with its built-in caller ID. It also makes life easier for our administrators as it makes it easier to collect any data associated with the phone calls we are receiving.

I work in a support center for a rideshare app operating in one of the largest cities in the world, so call volume is daunting. We use TalkDesk to assign, take and transfer calls. It syncs up beautifully with our email client, Zendesk. The main business problem this tackles is that of contact organization-- we have hundreds of thousands of them, and TalkDesk lines them up and auto-populates tickets with incredible accuracy. Crashes are so rare that I remember each of them-- two total in about seven months. Support was excellent during these occasions.

This is used by the customer service campaign I work with to make outbound calls. It helps to solve concerns we had regarding having reliable software to make calls, tracking calls made, and recording calls for quality training. I manage a team who uses Talkdesk everyday, its very user friendly and easy to get the hang of.

It is used by our customer service department for our reps to support our customers that need help with our product. The versatility of Talkdesk allows us to support customers and make changes in real time. It allows us to monitor the productivity of our reps as well. Due to Talkdesk being an online platform, our reps can assist our customers both on site and remotely.

Talkdesk was used across the organization. It's a fantastic phone solution that gave us great visibility into what queues our employees were in and where we needed attention. We were able to access patterns and send information to Talkdesk in order to analyze trends both in incoming traffic and in employee behavior!

Talkdesk is used across the organization. We had to replace a Google Voice with a competitor with a real CCaas provider. Talkdesk was far and away the best value on the market. Most other providers are outdated or force inelegant solutions upon legacy systems to compete. We have had a 100% adoption rate. It has been 4 years since we first partnered with Talkdesk. We almost never have an issue. When we do, Talkdesk pushes us notifications and constant updates until the issues are resolved. Thousands of interactions are beautifully handled by our team because of Talkdesk. Management loves that they can see, hear, and replay anything.

Our company uses Talkdesk to provide customer support for our medical device to customers. Talkdesk is used as part of an integration of Salesforce Service Cloud to automatically generate cases as soon as a customer reaches out to us via phone.