Talkdesk is a main tool in my daily work and I am satisfied with it so far
My team has to contact our customers and partners with Talkdesk, so it makes the communication between us (platform) and both parties …
Talkdesk
Top Rated
Talkdesk
Starting at $65 per seat/per month
View PricingOverview
Recent Reviews
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Awards
Popular Features
View all 22 featuresRecording (357)
9.4
94%
Warm transfer (346)
9.1
91%
Outbound response (337)
8.6
86%
Agent dashboard (365)
8.6
86%
Reviewer Pros & Cons
View all pros & consVideo Reviews (1)
RecordPricing
View all pricingProfessional
$65
Cloud
per seat/per month
Professional +
Contact sales team
Cloud
Enterprise
Contact sales team
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Features Scorecard
Contact Center Software
8.6
86%
Workforce Optimization (WFO)
8.9
89%
Product Details
What is Talkdesk?
Talkdesk® is a global customer experience provider for customer-obsessed companies. Their contact center solution provides a way for businesses and customers to engage with one another. Talkdesk's goal is to support businesses everywhere to deliver better customer experiences through any channel, and drive higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud™ is an end-to-end customer experience solution that aims to combine enterprise scale with consumer simplicity. Talkdesk boasts 1,800 companies around the world, including IBM, Acxiom, Trivago, and Fujitsu as partners with Talkdesk who deliver a better way to great customer experience.
Talkdesk Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
- Supported: Communications forecasting
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Video channel
- Supported: Live chat channel
- Supported: Co-browse
- Supported: Screen-share
- Supported: Social media channels
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
- Supported: Chatbots
- Supported: AI assistance for live agents
Talkdesk Video
Talkdesk provides a better way for organizations to unlock the promise and potential of great customer experience.
Experience. A better way.
Talkdesk Integrations
- Zendesk Support Suite
- Slack
- Olark
- Nimble
- Shopify
- Freshdesk
- Front
- Help Scout
- Intercom
- Pipedrive
- OnePageCRM
- Kustomer
- Contactually
- by Compass
- from Facebook
- Salesforce
- Infusionsoft
- Zoho
- Big Commerce
Talkdesk Competitors
Talkdesk Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Comparisons
View all alternatives
Frequently Asked Questions
What is Talkdesk?
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
What are Talkdesk's top competitors?
NICE CXone (formerly NICE inContact), Five9, and Genesys Cloud CX (formerly Genesys Cloud) are common alternatives for Talkdesk.
What is Talkdesk's best feature?
Reviewers rate Recording highest, with a score of 9.4.
Who uses Talkdesk?
The most common users of Talkdesk are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
Reviews and Ratings
(493)
Reviews
(1-25 of 395)- Popular Filters
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- Allows customers and partners to contact us with their issues
- Allows us to contact customers and partners to solve their issues with one another
- Allows issues to be solved more efficiently and faster
- sometimes people cannot hear/be heard
- It would be great to have more detailed info (with graphics) about the team and individual performance
- team performance reports daily/weekly/monthly mail functions would be great
April 13, 2022
I can't imagine using anything else!
- Address internal issues quickly and solves any IT problems that arise in an efficient fashion
- Allows our large company to stay connected, and easily reach anyone in the company
- Allows our customers to have a quick and successful call experience by being routed to the correct agent
- There is still improvement to be done in the "pause recording" function so that guests' personal information is not recorded
- I wish another call could come in while I'm on the other line or show me when someone is calling while I'm on the other line. This would be helpful to see if I need to put someone on hold and transfer the other line.
April 08, 2022
The 5-star phone software solution.
- User friendly.
- Easy to manage.
- Loads of options to connect with other software.
- I would like a more colourful display admin center.
- Trainings that admins can provide.
April 04, 2022
Let's Talk About TalkDesk!
- Studio Academy - We / our team can self learn on how to address our own problems
- Studio Building - Very easy to draft up a phone tree and have it operational in hours!
- Onboarding - It's so easy to swap seats for Callbar and then run new members through the Academy to understand how to use the system
- Studio Builder - Can get messy really fast when building.. I'd love a more free-flow setup. Think something like LucidChart where it's all drag and drop. When I'd finish building our trees, it was VERY hard to show our executives because of how chaotic all the lines looked
- I'd love to see some additional integration flexibility, aside from Salesforce. We use Help Scout and the inability of "splitting" created interactions from TD to HS creates a challenge with having a CS team and Sales Team. We have to have all inbound calls go through CS and all outbound go through Sales. Then it's just workflow / transfer city
- Creating an API that would refresh the Callbar / browser window would be nice to avoid things timing out if we don't have calls going in/out in 1-2 hours. What will happen is that our status will read "Available" but when a call comes in, it'll push to VM until we go and logout / in to refresh the system
March 31, 2022
Want to Scale? Buy Talkdesk.
- Analytics.
- IVR Development.
- Time Updates on Live.
- Understand how to create your own dashboards about stuff you care about.
March 31, 2022
Lets Talk about Talkdesk
- Reports.
- Daily Functionality.
- Stability.
- Optimization.
- Training.
March 31, 2022
Talkdesk as a VOIP
- As a System Admin, Talkdesk has many services that help in giving the best customer service.
- I am able to admin agents for my company in an efficient manner and customize permissions given to agents.
- There are integrations that are really worth having.
- Better status page. The status page is not updated in real-time and it's really a disappointment when agents are flagging that Talkdesk is having an outage and when you check their status page, it's not updated. We create a ticket to flag this on Talkdesk and they are saying that they are aware of the issues.
March 31, 2022
Talkdesk
- Good call quality
- Status message
- Connected to Salesforce
- Connection issues
- Correct faulty numbers automatically
March 30, 2022
The Best Phone System for Your Sales and Service Team
- Integration with Salesforce
- Call Reliability
- Quality Assurance
- Infrequent poor call quality
- Improved dashboards for management
- Ability to change ringtone
March 29, 2022
The perfect tool for call centers
- You can re-listen to calls.
- You can track the number of calls.
- I would like a mobile app.
- It would be nice if it could auto detect the country code.
March 29, 2022
Crisp, clear connections
- Quick to connect.
- Switch between numbers.
- Auto-dialer.
- Customers complain that we're cutting in and out.
- Call quality.
March 06, 2022
Reason to choose Talkdesk
- Record the conversation of the call for quality and training purpose.
- Easy to transfer the call to other departments.
- Easy to monitor the quality and service level.
- User friendly as it does not require much training to use talk desk.
- Uncomplicated to set call trees for team members by Administrator of talk desk.
- It could have add feature like message option.
March 05, 2022
Flexible tool for great customer service
- Call routing by allowing to create the ring groups needed
- IVR flow design for its flexibility and allowing us to explore some self-service components
- salesforce integration
- reporting component. It's hard to quickly understand the reported design and also some metrics
- Biling support always takes too much time to reply
- whenever you identify a missign feature the only solution is to publish it on the Talkdesk community and hope it gets enough votes to be noticed
March 04, 2022
Feel good monitoring!
- Monitoring
- Visibility
- Efficiency
- Easier to set up dashboards
- Automation is creating teams
- Automation in updated teams
March 04, 2022
Perfect Communication Tool
- Being able to easily review my calls
- Know who is online w/ in our organization and change the skills that each member has.
- Callers are able to input their account # and event # so accessing their information is faster and more efficient.
- Being able to call a co-worker when they are in 'After Call Work - Online' instead of just when they are in 'Available'.
- Sometimes w/o my knowledge the setting change.
- I would like to be able to change the ring tone.
March 04, 2022
Talkdesk Outshines the Competition
- Inbound IVR and call flows
- Ease of set up and configuration
- Live reporting and dashboards
- Automated reporting and email distribution
- Workforce management
- OmniChannel
- Client support
- Currently working on their FedStamp certification, which is a two year process and almost completed
February 27, 2022
Talkdesk review
- Channel guest inquiries.
- provides a smooth customer experience.
- Easy of use to the contact center agents.
- Internet connectivity dependent.
- Easy of changes to the system.
February 26, 2022
Simple but potent.
- User Experience.
- Historical reporting.
- Live dashboard configuration.
- Admin experience.
- Conversion of legacy features.
- Support knowledgebase.
- Parts of Omnichannel setup.
February 23, 2022
Great platform with a room to improve
- Practicality
- Searching calls
- Coaching during interaction with the customer
- Reporting
- Phone compatibility
- Chrome extension
- Routing issues
- Monitoring
- Service outages
- Call Recording
- Phone Calls Data Export
- Agent Status Detail Export
- Filters when exporting data
- Dashboards seem to be useful but most people never really use them
- Support page is ok, but takes time to find out what TD can or can't do
February 22, 2022
Talkdesk IS the Solution!
- Studio call flow enables custom creation and manipulation of telephony operations.
- Reporting is simple and easy to use, freeing up time for other tasks.
- Live call monitoring is a snap. One-click and you're in. One more and I can join the call if necessary.
- Infusionsoft (CRM) integration creates a seamless connection.
- Latency in some VOIP calls.
- SIP integration could be improved.
- Independent operation from CallBar would be amazing.
- Mobile app could use some improvement.
January 19, 2022
Talkdesk - Fully Recommended to SME
- Customer service
- Studio creation
- Reporting
- Guidance on how to start a studio using the website
- Reporting explanation of the variables
- Reporting set up
January 04, 2022
Best Customer experience.
- easy to use on desktop very easy to download.
- calling our customer for assistance in USA AND CANADA majorly
- able to listen our recorded line after call for improvement.
- Help us monitor or performance
- maybe more speedy login process
December 25, 2021
TalkDesk review
- Provides a wide variety of reports
- Allows us to be aware of productivity
- Transfer calls
- Quicker in-real-time data
December 22, 2021
Talk Desk!
- Reporting
- Versatile
- Holding
- Connectivity
- Transferring
- Switching between modes