Overview
What is Talkdesk?
Talkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace.
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How Talkdesk Differs From Its Competitors
Awards
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Video Reviews
1 video
Pricing
CX Cloud Essentials
$85
CX Cloud Digital Essentials
$85
CX Cloud Elevate
$115
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $85 per month per user
Product Demos
Automatic Summary Demo | Talkdesk
AI Customer Self-Service Demo | Talkdesk
Coaching Performance Development Demo | Talkdesk
Proactive Outbound Engagement Demo | Talkdesk
AI Workforce Management Demo | Talkdesk
Omnichannel Agent Experience Demo | Talkdesk
Features
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Talkdesk?
Talkdesk® offers Customer Experience Automation (CXA) through their platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration with the goal of delivering intelligent, scalable, and outcome-focused service across the entire CX lifecycle.
At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability.
Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Talkdesk Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
- Supported: Communications forecasting
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Video channel
- Supported: Live chat channel
- Supported: Co-browse
- Supported: Screen-share
- Supported: Social media channels
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
- Supported: Chatbots
- Supported: AI assistance for live agents
Additional Features
- Supported: Customer Experience Automation
- Supported: AI Customer Support Agents
Talkdesk Screenshots
Talkdesk Videos
Talkdesk Integrations
- Slack
- Microsoft Teams
- ServiceNow Customer Service Management
- Microsoft Dynamics 365
- Freshdesk
- Freshservice
- Front
- Fin by Intercom
- Kustomer
- LiveChat
- Nimble
- Olark
- OnePageCRM
- Pipedrive
- SnapEngage
- Oracle Service
- UserVoice
- Outreach
- Keap
- eGain
- Workato
- Salesforce
- Zendesk
- Zoom
- Contactually
- HelpScout
- Highrise
- Microsoft Power Platform
- Zoho
- Verint
- Pega
- SAP
- Hubspot
- Salesforce
- Zendesk
- Zoom
- Contactually
- HelpScout
- Highrise
- Microsoft Power Platform
- Zoho
- Verint
- Pega
- SAP
- Hubspot
- HelpScout
- Highrise
- Microsoft Power Platform
- Zoho
- Verint
- Pega
- SAP
- Hubspot
- Salesforce
- Zendesk
- Zoom
- Contactually
- HelpScout
- Highrise
- Microsoft Power Platform
- Zoho
- Verint
- Pega
- SAP
- Hubspot
- HelpScout
- Highrise
- Microsoft Power Platform
- Zoho
- Verint
- Pega
- SAP
- Hubspot
- Salesforce
- Zendesk
- Zoom
- Contactually
- HelpScout
- Highrise
- Microsoft Power Platform
- Zoho
- Verint
- Pega
- SAP
- Hubspot
- HelpScout
- Highrise
- Microsoft Power Platform
- Zoho
- Verint
- Pega
- SAP
- Hubspot
- Salesforce
- Zendesk
- Zoom
- Contactually
- HelpScout
- Highrise
- Microsoft Power Platform
- Zoho
- Verint
- Pega
- SAP
- Hubspot
- HelpScout
- Highrise
- Microsoft Power Platform
- Zoho
- Verint
- Pega
- SAP
- Hubspot
- Salesforce
- Zendesk
- Zoom
- Contactually
- HelpScout
- Highrise
- Microsoft Power Platform
- Zoho
- Verint
- Pega
- SAP
- Hubspot
- HelpScout
- Highrise
- Microsoft Power Platform
- Zoho
- Verint
- Pega
- SAP
- Hubspot
- Salesforce
- Zendesk
- Zoom
- Contactually
- HelpScout
- Highrise
- Microsoft Power Platform
- Zoho
- Verint
- Pega
- SAP
- Hubspot
- HelpScout
- Highrise
- Microsoft Power Platform
- Zoho
- Verint
- Pega
- SAP
- Hubspot
- Salesforce
- Zendesk
- Zoom
- Contactually
- HelpScout
- Highrise
- Microsoft Power Platform
- Zoho
- Verint
- Pega
- SAP
- Hubspot
Talkdesk Competitors
Talkdesk Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Security |
Talkdesk Downloadables
Frequently Asked Questions
Comparisons
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Reviews From Top Reviewers
My experience with Talkdesk
- Quality of connections and calls
- License distribution for large corporations
- Support
Cons
- prices could be a bit more competitive
- Bugs every now and then requiring reboots
- more customization options
Talkdesk is a great tool for businesses that need flexibility when setting up their call center
- Customizable reporting for phone calls and agents
- Workforce management
- QA call grading and scoring
- Call flow building
Cons
- The billing system always seems to be confusing and incorrect.
- Simple way to select products and features without paying for stuff we don't need.
- Easier way to know what new features are coming out and what would be relevant to our business.
Great and easy to use system, with fantastic support.
- Live dashboards (monitoring live calls/chats/emails etc).
- Creating and managing users.
- Studio flows for telephony.
Cons
- The reporting on explore can sometimes be very slow.
- We do not have AWOL if an adviser goes over their break, as the break codes count up instead of down and does not go into an 'AWOL' status, doesn't flag up on dashboards so then has to be pulled via reporting.
Efficient easy to use and very much convenient communication within the customers and the agents.
- Receives calls immediately and connects well.
- Making outbound calls and having Talkdesk display the name associated with the number.
- Aux on break, lunch, or meeting, and it stays as it is and does not change status on its own.
- Being able to check on colleagues on whether they are available.
- Able to track your work for the day, the amount of calls you made and received.
- Being able to check your Daily and monthly score from QA.
Cons
- It could be better if Talkdesk could notify whenever you need to aux.
- Talkdesk should integrate with Callabrio so it can track time for each agent or activity and notify when an agent exceeds their allocated time.
- Talkdesk should also show the number of work done at the top so that you will be alerted on whether to work hard or relax.
Talkdesk - Works great and easy to integrate
- IVR & routing
- Integration with other channels
- Analytics
Cons
- Flexibility / customization
- Speed
- AI integrations