Skip to main content
TrustRadius: an HG Insights Company
Talkdesk

Talkdesk

Starting at $85 per month per user
View Pricing

Overview

What is Talkdesk?

Talkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace.

Read more

Learn from top reviewers

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

1 video

Talkdesk Impresses with Stability and Functionality. One User's Story
02:37
Return to navigation

Pricing

View all pricing

CX Cloud Essentials

$85

Cloud
per month per user

CX Cloud Digital Essentials

$85

Cloud
per month per user

CX Cloud Elevate

$115

Cloud
per month per user

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.talkdesk.com/pricing/

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $85 per month per user
Return to navigation

Product Demos

Automatic Summary Demo | Talkdesk

www.talkdesk.com

AI Customer Self-Service Demo | Talkdesk

www.talkdesk.com

Coaching Performance Development Demo | Talkdesk

www.talkdesk.com

Proactive Outbound Engagement Demo | Talkdesk

www.talkdesk.com

AI Workforce Management Demo | Talkdesk

www.talkdesk.com

Omnichannel Agent Experience Demo | Talkdesk

www.talkdesk.com
Return to navigation

Features

Contact Center Software

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

8
Avg 8.3

Workforce Optimization (WFO)

Tools that allow managers or team leaders to evaluate and track agent performance.

8.5
Avg 8.2
Return to navigation

Product Details

What is Talkdesk?

Talkdesk® offers Customer Experience Automation (CXA) through their platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration with the goal of delivering intelligent, scalable, and outcome-focused service across the entire CX lifecycle.


At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability.


Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace.


Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Talkdesk Features

Contact Center Software Features

  • Supported: Agent dashboard
  • Supported: Validate callers
  • Supported: Outbound response
  • Supported: Call forwarding
  • Supported: Click-to-call (CTC)
  • Supported: Warm transfer
  • Supported: Predictive dialing
  • Supported: Interactive voice response
  • Supported: REST APIs
  • Supported: Call scripts
  • Supported: Call tracking
  • Supported: Multichannel integration
  • Supported: CRM software integration
  • Supported: Automatic speech recognition (ASR)
  • Supported: Natural language processing for IVR
  • Supported: Communications forecasting

Workforce Optimization (WFO) Features

  • Supported: Inbound call routing
  • Supported: Omnichannel inbound routing
  • Supported: Recording
  • Supported: Quality management
  • Supported: Call analytics
  • Supported: Historical reporting
  • Supported: Live reporting
  • Supported: Customer surveys
  • Supported: Customer interaction analytics

Omnichannel support Features

  • Supported: Email
  • Supported: Voice (phone)
  • Supported: VoIP
  • Supported: SMS/Text
  • Supported: Video channel
  • Supported: Live chat channel
  • Supported: Co-browse
  • Supported: Screen-share
  • Supported: Social media channels
  • Supported: Mobile applications

Predictive Analytics Features

  • Supported: Intelligent call routing
  • Supported: Chatbots
  • Supported: AI assistance for live agents

Additional Features

  • Supported: Customer Experience Automation
  • Supported: AI Customer Support Agents

Talkdesk Screenshots

Screenshot of Talkdesk Guardian™, which is an AI-driven, native cloud compliance solution that enables contact centers to gain visibility and take control of their WFH and hybrid workforce.Screenshot of Talkdesk Autopilot™, which is a tool that handles common customer queries, like orders, returns and billing, and automatically responds with conversational answers. And when complex cases are detected that need human empathy and expertise, the virtual agent will redirect customers to a human agent.Screenshot of Talkdesk AI Trainer™, which equips customers with tools to observe, simulate, and put guardrails on AI, according to their needs. This way, generative AI can be used responsibly, preventing AI mishaps, and protecting the brand from potentially poor AI experiences.

Talkdesk Videos

See how Novobanco is transforming customer experience with Talkdesk AI
Talkdesk Embedded—Unifying the agent experience and empowering teams wherever they work
Serta Simmons Bedding: Using sentiment analysis to improve customer experience
Talkdesk Customer Experience Automation (CXA) Launch

Talkdesk Integrations

  • Slack
  • Microsoft Teams
  • ServiceNow Customer Service Management
  • Microsoft Dynamics 365
  • Freshdesk
  • Freshservice
  • Front
  • Fin by Intercom
  • Kustomer
  • LiveChat
  • Nimble
  • Olark
  • OnePageCRM
  • Pipedrive
  • SnapEngage
  • Oracle Service
  • UserVoice
  • Outreach
  • Keap
  • eGain
  • Workato
  • Salesforce
  • Zendesk
  • Zoom
  • Contactually
  • Google
  • HelpScout
  • Highrise
  • Microsoft Power Platform
  • Zoho
  • Verint
  • Pega
  • SAP
  • Hubspot
  • Salesforce
  • Zendesk
  • Zoom
  • Contactually
  • Google
  • HelpScout
  • Highrise
  • Microsoft Power Platform
  • Zoho
  • Verint
  • Pega
  • SAP
  • Hubspot
  • HelpScout
  • Highrise
  • Microsoft Power Platform
  • Zoho
  • Verint
  • Pega
  • SAP
  • Hubspot
  • Salesforce
  • Zendesk
  • Zoom
  • Contactually
  • Google
  • HelpScout
  • Highrise
  • Microsoft Power Platform
  • Zoho
  • Verint
  • Pega
  • SAP
  • Hubspot
  • HelpScout
  • Highrise
  • Microsoft Power Platform
  • Zoho
  • Verint
  • Pega
  • SAP
  • Hubspot
  • Salesforce
  • Zendesk
  • Zoom
  • Contactually
  • Google
  • HelpScout
  • Highrise
  • Microsoft Power Platform
  • Zoho
  • Verint
  • Pega
  • SAP
  • Hubspot
  • HelpScout
  • Highrise
  • Microsoft Power Platform
  • Zoho
  • Verint
  • Pega
  • SAP
  • Hubspot
  • Salesforce
  • Zendesk
  • Zoom
  • Contactually
  • Google
  • HelpScout
  • Highrise
  • Microsoft Power Platform
  • Zoho
  • Verint
  • Pega
  • SAP
  • Hubspot
  • HelpScout
  • Highrise
  • Microsoft Power Platform
  • Zoho
  • Verint
  • Pega
  • SAP
  • Hubspot
  • Salesforce
  • Zendesk
  • Zoom
  • Contactually
  • Google
  • HelpScout
  • Highrise
  • Microsoft Power Platform
  • Zoho
  • Verint
  • Pega
  • SAP
  • Hubspot
  • HelpScout
  • Highrise
  • Microsoft Power Platform
  • Zoho
  • Verint
  • Pega
  • SAP
  • Hubspot
  • Salesforce
  • Zendesk
  • Zoom
  • Contactually
  • Google
  • HelpScout
  • Highrise
  • Microsoft Power Platform
  • Zoho
  • Verint
  • Pega
  • SAP
  • Hubspot
  • HelpScout
  • Highrise
  • Microsoft Power Platform
  • Zoho
  • Verint
  • Pega
  • SAP
  • Hubspot
  • Salesforce
  • Zendesk
  • Zoom
  • Contactually
  • Google
  • HelpScout
  • Highrise
  • Microsoft Power Platform
  • Zoho
  • Verint
  • Pega
  • SAP
  • Hubspot

Talkdesk Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Security

Frequently Asked Questions

Talkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace.

Talkdesk starts at $85.

NiCE CXone Mpower, Five9, and Genesys Cloud CX are common alternatives for Talkdesk.

Reviewers rate Recording highest, with a score of 9.

The most common users of Talkdesk are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews From Top Reviewers

(1-5 of 492)

My experience with Talkdesk

Rating: 9 out of 10
July 02, 2025
  • Quality of connections and calls
  • License distribution for large corporations
  • Support
Cons
  • prices could be a bit more competitive
  • Bugs every now and then requiring reboots
  • more customization options

Talkdesk is a great tool for businesses that need flexibility when setting up their call center

Rating: 8 out of 10
June 03, 2025
CT
Vetted Review
Verified User
Talkdesk
8 years of experience
  • Customizable reporting for phone calls and agents
  • Workforce management
  • QA call grading and scoring
  • Call flow building
Cons
  • The billing system always seems to be confusing and incorrect.
  • Simple way to select products and features without paying for stuff we don't need.
  • Easier way to know what new features are coming out and what would be relevant to our business.

Great and easy to use system, with fantastic support.

Rating: 9 out of 10
March 14, 2025
LW
Vetted Review
Verified User
  • Live dashboards (monitoring live calls/chats/emails etc).
  • Creating and managing users.
  • Studio flows for telephony.
Cons
  • The reporting on explore can sometimes be very slow.
  • We do not have AWOL if an adviser goes over their break, as the break codes count up instead of down and does not go into an 'AWOL' status, doesn't flag up on dashboards so then has to be pulled via reporting.

Efficient easy to use and very much convenient communication within the customers and the agents.

Rating: 10 out of 10
June 27, 2025
Vetted Review
Verified User
Talkdesk
2 years of experience
  • Receives calls immediately and connects well.
  • Making outbound calls and having Talkdesk display the name associated with the number.
  • Aux on break, lunch, or meeting, and it stays as it is and does not change status on its own.
  • Being able to check on colleagues on whether they are available.
  • Able to track your work for the day, the amount of calls you made and received.
  • Being able to check your Daily and monthly score from QA.
Cons
  • It could be better if Talkdesk could notify whenever you need to aux.
  • Talkdesk should integrate with Callabrio so it can track time for each agent or activity and notify when an agent exceeds their allocated time.
  • Talkdesk should also show the number of work done at the top so that you will be alerted on whether to work hard or relax.

Talkdesk - Works great and easy to integrate

Rating: 9 out of 10
June 30, 2025
Vetted Review
Verified User
Talkdesk
5 years of experience
  • IVR & routing
  • Integration with other channels
  • Analytics
Cons
  • Flexibility / customization
  • Speed
  • AI integrations
Return to navigation