Talkdesk Reviews

Talkdesk's support is great, but occasionally they are hard to understand and there are miscommunications.

They have been very willing to help. Because of our unique needs, it hasn't been a totally smooth transition. Again they have been attentive to our needs.

I rarely have issues and if I do come across an issue it is resolved quickly and easily.

Support is extremely well delivered in a timely manner. I have not had any situation where I have felt not supported by the team of Talkdesk. The support is there, and it makes the whole experience so much nicer, unlike other platforms were you feel isolated once you have purchased the product.

Talkdesk support is very responsive when an issue comes up and they work with us to get it resolved.

Not much support has been requested myself in my usage history.

I have never used the support for Talkdesk - if I had used the customer support I am sure I would have a different review. I do know that when we have issues they are easily fixable and if it is a systemwide issue they are very great about addressing it.

I haven't needed to talk to support much, but the couple times we needed to they got back to us quickly.

Seems like issues are resolved promptly.

I have not had to wait for customer service. It is immediate and efficient.

Anytime there has been an issue the Talkdesk Support Team has been quick to respond and find a solution.

We haven't had any major issues with Talkdesk. There may have been times when network speed may have been an issue and we have had choppy conversations.

We rarely have any issues with Talkdesk, but when they happen, the support team is always available and willing to help get issues fixed quickly! This makes a huge impact on a business like ours when making phone calls is how we drum up a new business. It's good to know that they are reliable and skilled.

I don't have a lot of experience for the support for this system. I think that when it comes to support I think of updates and I know that there's a lot of outreach to this program to always make improvements to better the experience for every single kind of person to use this service.

I gave this rating because TalkDesk is a really good product that gives us a lot of flexibility as to what we need to do. I also gave this rating because of how easy TalkDesk is to use. I love the reporting and the dashboard, that allows my Sups and Leads to monitor real time stats

TalkDesk support is always available when I need help.

We've only had to use it twice due to crashes, and I did not use it personally. Based on the results and speed of resolution, I'm satisfied.

I have not used Talkdesk Support. I am not personally involved in the support, service, or purchase of this software. I use the software to track my teams calls and my team uses it to make calls.

The Talkdesk support and technical team are always available and ready to respond to an issue you may have. Their twitter and status page is always updated with their status and any issues they may be experiencing. Their team is quick to respond via email and over the phone, they follow up and keep you updated with regards to any issue reported.

I really didn't ever contact support for Talkdesk. I'm not able to speak to the benefits provided in this manner! As an administrator, I was told often that there were things or changes that could not be made and that's the reason I don't have much information to add here.

We rarely use it, the community has great Q&As.

The representatives were able to effectively assist me whenever I had any inquiries.

We always get fast responses when asking for support

Because the support is very good.