Talkwalker

Talkwalker

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Score 8.5 out of 100
Talkwalker

Overview

Recent Reviews

Talkwalker Review

10 out of 10
January 26, 2020
Marketing and communications teams across the globe use Talkwalker for a wide variety of use cases. These range from social media …
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Talkwalker Review

8 out of 10
October 15, 2019
We use Talkwalker as a social listening and insight tool. It helps us monitor what is being said about our company and what type of …
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Talkwalker with Me!

10 out of 10
April 05, 2016
We use Talkwalker in a few different ways: as a supplement or replacement to traditional desk research, monitoring crises situations, and …
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Pricing

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What is Talkwalker?

Talkwalker is a social media search, monitoring and analytics tool. It delivers insights on any given search term and metrics on owned and earned media performance. Talkwalker offers flexible dashboards, APIs and reports featuring comprehensive filters and actionable social media insights that…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.talkwalker.com/en/resources/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Digimind Social is a social listening tool that enables brands around the world to instantly understand their online presence and competitive standing, and use these insights to inform marketing, communications and audience engagement strategies. Digimind Social incorporates data from both social…

Features Scorecard

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Product Details

What is Talkwalker?

The vendor provides Talkwalker as a social listening and analytics company that they state is presently used by over 2,000 brands and agencies to optimize the impact of their communication efforts. They aim to provide companies with an easy-to-use platform to protect, measure, and promote their brands worldwide, across all communication channels.


Talkwalker's social media analytics platform uses AI-powered technology to monitor and analyze online conversations in real-time across social networks, news websites, blogs and forums in 187 languages. Talkwalker has offices in New York, Luxembourg, San Francisco, Frankfurt, Paris and Singapore. It is also the home of Talkwalker Alerts, a free alerting service which the vendor says is used by over 500,000 communications and marketing professionals worldwide.

Talkwalker Features

  • Supported: Highly flexible dashboards
  • Supported: APIs
  • Supported: Individual Alerts
  • Supported: Customizable filters
  • Supported: Backdata up to year
  • Supported: Sort results by relevance or engagement
  • Supported: Export results to PowerPoint, Word, Excel, CSV, RSS
  • Supported: Identify influencers
  • Supported: Automated sentiment analysis in 29 languages
  • Supported: Twitter Certified Product
  • Supported: Integrate third party analytics tools

Talkwalker Video

Learn how marketers save a tremendous amount of time and effort tracking, analyzing and managing their online presence and campaigns with Talkwalker Pro.

Talkwalker Competitors

Talkwalker Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Talkwalker is a social media search, monitoring and analytics tool. It delivers insights on any given search term and metrics on owned and earned media performance. Talkwalker offers flexible dashboards, APIs and reports featuring comprehensive filters and actionable social media insights that create strong added value for brands and agencies worldwide.

Reviewers rate Support Rating highest, with a score of 7.9.

The most common users of Talkwalker are from Enterprises (1,001+ employees) and the Marketing & Advertising industry.

Comparisons

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Reviews and Ratings

 (38)

Ratings

Reviews

(1-13 of 13)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Talkwalker to perform social listening analytics across a roster of our clients to monitor brand health, measure sentiment, identify potential crises, and reveal themes in audience conversation. Many of our scopes require regular social media monitoring to measure the impact of social efforts, campaigns, influencer partnerships, etc. Especially in the past year, our use of Talkwalker quick search has been instrumental in helping us keep our finger on the pulse of critical conversations that aren't specifically tied to one of our clients but can help our clients understand cultural/social/political moments.
  • Sentiment Analysis.
  • Visualizations.
  • Dashboard Creation and Sharing.
  • A recent update has made adding filters to the dashboard far more convoluted than necessary.
  • Many metrics are displayed as "3.4M", it would be great if you could hover over that number to see the full "3,371,000".
  • The tagging feature is buggy and often needs to be done twice to tag the mentions applied in the rule.
I would more likely recommend Talkwalker for someone who is monitoring many topics across one brand, as opposed to monitoring many brands and topics together. Talkwalker's strengths lie in comparing topics against each other. Talkwalker is also great when a client prefers to see a dashboard that is constantly reloading with new data but it can be harder to use in the topic analysis when comparing across several topics.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use talkwalker internally to manage and monitor brand conversations and mentions for our clients at scale - we're able to quickly identify issues or problems that need to be addressed by our clients and track how brand perception changes over time. We also use talkwalker for their mentions feature which can track mentions of product, brand, employees, etc based on the custom filters setup.
  • Brand Management
  • Trend Analysis
  • Market Research
  • Improvements to Free Tools to supplement paid subscriptions
  • Talkwalker Alerts
We've seen great success setting up custom alerts for all of our clients to track brand mentions and monitor brand sentiment over time. We can also use their market research & trend assessments to improve targeting capabilities and ensure we're focused on priority topics online. It's helped us to get in front of the right customers more often.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Talkwalker across the organization as part of our Tool Stack: Monitoring - track relevant reputational topics that have an impact on our clients, both positive and negative drivers. The alerts features allow us to receive an email with the topics growing in terms of results, although we keep active monitoring daily. Influencer Identification - by tracking the industry and category of interest we are able to identify the key opinion leaders not only by the volume of followers. We can combine multiple metrics available in the platform, such as the number of posts done within the topic, engagement, and reach, to select the most suitable influencers to meet our clients' needs. Customer Insights - understand key moments of consumption and unmet needs by listening to what people are sharing on social media platforms about a theme/brand/product/service. Understanding not only what they are saying, but also who is behind the conversations, thanks to anonymized customer information the tool provides. We are also able to answer less common business questions from our clients as the tool is quite flexible in terms of boolean searches. We are able to listen to what people are saying no matter if it is a very niche topic or a broader one. We are able to collect the relevant results and forensically analyze the drivers of the conversation.
  • Boolean searches are flexible, including a lot of advanced boolean terms
  • Multiple types of data visualization, both during topic analysis and also in dashboards
  • Filter options, especially the Custom Filters and Custom Tags
  • AI feature allows us to save time cleaning data or manually tagging specific themes
  • Tracking some social platforms, such as LinkedIn
  • Improving forum coverage in non-English markets
  • I'd like to be able to nest the "NEAR/x" operator two times in a query when defining some setups
Talkwalker is well suited for big companies and agencies that are looking for a long-term solution to keep track of the industry and/or their brands and key competitors. While setup requires a bit of dedication (especially in terms of custom filters and tags), once it's done, the tool will give the user a lot of flexibility to analyze the conversations and find the relevant results that answer the business questions. Companies just looking for a tool to track a short time period, or simple things like Twitter hashtags, won't take advantage of the full capabilities of this tool. Therefore, they could feel frustrated when comparing the outcomes/usage versus the costs.
January 26, 2020

Talkwalker Review

Vishal Wadkar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Marketing and communications teams across the globe use Talkwalker for a wide variety of use cases. These range from social media analytics, influencer marketing, web analytics, and most importantly for social media listening and competitor analysis. Talkwalker really helps to get real-time updates and alerts during crisis management and helps to keep the stakeholders informed and generate reports accordingly.
  • Real time monitoring.
  • Social media analytics.
  • Missing LinkedIn and Facebook real time monitoring.
  • Easier application of conditions in topic set up.
Talkwalker is well suited for real-time crisis management on specific topics and report generations for stakeholders. Talkwalker isn't suited much for social analytics.
The support for Talkwalker is really helpful and whenever we have raised any concerns they have resolved them within 24-48 hours of raising the complaint.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I currently use Talkwalker to monitor social media for mentions of me and my company. It helps me stay abreast of what's happening on different social media channels. Social listening is becoming increasingly important as we need to be aware of who is talking about us and what they are saying.
  • Talkwalker helps you monitor online mentions so you can stay aware of what's being said about your company. Social listening is more important than ever.
  • Talkwalker also helps you delve deeper into the social insights to track patterns and give you data that can be helpful in the future as you plan your marketing efforts.
  • Talkwalker is one of the only products like it that incorporates AI and is, according to some, on the cutting edge in its field.
  • I find that the social mention reports I get are sometimes off-target. So it could do a better job of tailoring them to me and my company specifically.
  • If anything, there may be too much data. You need to discern what's most useful for you. It could be overwhelming until you do.
  • It's pretty expensive. Good, but expensive.
The free Talkwalker alerts are accessible to everyone and a nice way to try to keep track of who is talking about you online. The paid version is expensive so it wouldn't be a fit for smaller businesses. For larger businesses that can invest the time to learn to use the tool, Talkwalker could be a trusted resource.
Haven't used TalkWalker's customer service yet.
October 15, 2019

Talkwalker Review

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Talkwalker as a social listening and insight tool. It helps us monitor what is being said about our company and what type of sentiment is being discussed in terms of our work. We find it very helpful when developing content and when we need to know and learn more about the market we are in.
  • In-depth reports
  • Previews listening
  • Customer support is great
  • Can be hard to master
  • Not as user-friendly for inexperienced social listeners
  • Slow response at times
Talkwalker can be used in a lot of different scenarios. We are often featured in the press so it can help with that and what the response is from others whom we would not normally see. We can have a deeper understanding of our market and what the community or audience needs or wants to hear from us.
They are very helpful, but can sometimes be a little too quick and not explain things in as great a depth as we would like. They have great staff and programs, and we don't really have any other major complaints. Support is very responsive and helpful when need be.
Nathan Richardson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Talkwalker is currently being used by our Creative and Marketing teams. More specifically, our company uses Talkwalker for monitoring brand mentions and backlinks coming in from all across the internet. It addresses the main brand monitoring problem that our company has: it's difficult to know what other influencers and websites are saying about your brand without effective listening software.
  • Its email updates are convenient.
  • Your query can be very specific.
  • It has an unlimited amount of variations, even in the free version.
  • It does not catch everything.
  • Ineffective in certain cases.
  • Not very user-friendly.
Talkwalker is especially well-suited for SEO newcomers whose main purpose is to get a general idea of what people are saying about them around the world and across the internet. Talkwalker is not very appropriate for more advanced SEO, particularly those who wish to capture upwards of 80% of brand mentions and backlinks.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use it across many functions, including social, PR, BI, and SMT. These functions have various KPIs and use cases, but the most common ones are brand safety, content optimization, and brand tracking.
  • Beautiful quick visualizations. Digestible data for non-data folks.
  • Automated reporting. Beautiful reports just show up in my inbox every week. It's awesome
  • Sentiment analysis. Generally about 80% correct, so good for aggregate reporting on larger datasets.
  • Data accuracy: we've noticed some issues in our dashboards, though customer service has been quick to address.
  • Price. At its current price point, it was a tough sell to SMT.
Well suited for tracking ongoing issues, weekly complaint reporting, PR activations, and content reporting.
Ksenia Newton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I use Talkwalker in combination with Google Alerts to track mentions, news, competitors' news and updates, backlinks, and potential backlinks. It's an extremely useful tool for every digital marketer out there especially if you have a zero budget.
  • Track the news on a particular topic in English or choose to get all news in every language
  • Track your brand's mentions
  • Track the backlink opportunities
  • Keep a close eye on your competition and their updates across the web
  • The tool is missing an option of excluding certain words and thus refining your search results.

- Track your company's mentions on the web

- Spy on your competition

- Track your mentions

- Stay in-the-know by tracking the industry news and keywords

- Source the backlink opportunities

Jeremy Cowles | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Talkwalker is primarily used in Ebiquity's Communications Insight team, supporting client briefs from a range of verticals. The tool is also used to support and measure the success our own in-house marketing effort as well as supplement work conducted by other teams in the company. The Communications Insight team helps brands make sense of the world around them in all media: how they are they portraying themselves in paid media, how do they used owned media assets to support this portrayal and how do we as consumers respond to this image and our interaction with the brand. Talkwalker helps us effectively evaluate the owned and earned media spaces, at a global scale, so we can give clients a complete overview of their - and their competitors' - media activities in a holistic way.
  • Truly global listening platform - monitor a deep range of media types from all over the world. Particularly strong in supporting competitive monitoring and analysis briefs across regions and countries. It monitors content in original language which I believe is a very strong monitoring factor.
  • Easy to use yet powerful dashboard visualisations - the dashboard interface is among the best I have seen. While it can accomplish many things, and under the hood is a very powerful and complex tool, the user interface is very intuitive, slick, quick and packed with all the KPIs you could want.
  • Customisation of the tool is a great feature. You can build your own dashboard and reporting spaces to suit your needs. You can schedule alerts from the system in a variety of outputs to keep you up to date with the latest events.
  • Customer support & technological advancement - the team at Talkwalker are highly proficient, always willing to support our every need, however big or small. Talkwalker aim to release around 4 software updates each year which means the platform is always full of the latest data visualisations and monitoring technologies
  • Having 'traditional' media monitored alongside social as well as owned media assets in one dashboard space is invaluable to help brands understand where their media footprint lies and how they perform in each media set, relative to the others.
  • AI - Talkwalker has introduced greater AI capabilities recently which means the capability of the tool in monitoring is ever-increasing, and the accuracy of targeting content and sentiment analysis is improving. The Visual Insights and image recognition technology is a really strong feature, and a very welcome addition to the monitoring aspect
  • The sentiment analysis has improved vastly in recent months - the adoption of AI and machine learning has greatly helped - but there is always room for improvement. Having said that, I don't believe there is any listening tool out there which can claim to be totally accurate in this regard
  • While the user interface is intuitive, to first-time users the idea of programming searches and manipulating the dashboard space may seem daunting, purely because it is so comprehensive, powerful and has such deep capability. Trust me, it becomes second nature to use very quickly!
  • Ability to adopt and monitor new social networks - Talkwalker has worked hard to include social platforms from China in recent months. Given that the nature of social media use is always evolving, it would be good to see these platforms added to the media mix as quickly as possible
We do a lot of global competitive monitoring so Talkwalker is particularly well suited for this task. The ability to unlock historical content quickly is also a strength as we are often required to take a retrospective look at brand activity in the media. Competitive benchmarking is a strong point of the tool and the sheer quantity of media titles available (150m+) means we can rely on Talkwalker to gather a comprehensive sample of content and apply a strong set of KPIs to it. While Talkwalker's strength is in monitoring and analysis, it does not feature any publishing capabilities (except without third party plug in via Hootsuite, I believe), so any marketers wishing to monitor and publish may find it lacking on that front.
April 05, 2016

Talkwalker with Me!

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Talkwalker in a few different ways: as a supplement or replacement to traditional desk research, monitoring crises situations, and keeping an eye on general brand reputation issues. We have been experimenting with a variety of uses and trying to find new and interesting ways to leverage the big data searches that are available through Talkwalker. We've been using it as a sort of canary in the coal mine to be alerted to increased engagement with negative reputation mentions, identifying influencers, and comparing past and present events on volume and sentiment.
  • The Boolean capabilities on the system are incredible. They're not only thorough but address things I never would have though possible, such as metrics. This allows a search to be as particular as you want it, especially if what the client is looking for is difficult to narrow down.
  • Their customer service is wonderful. Everyone is very accommodating, kind, and willing to receive suggestions or criticisms as they come. The company is looking to improve in every way they can, and wants feedback.
  • The tool is very flexible. There are many roads to the same place, which allows the data to be sliced and diced in all the ways the client needs with relative ease.
  • The system is complicated. With everything that you're able to do, it does come at the cost of simplicity. It definitely requires training and a high level of expertise to properly leverage what it can do.
  • The system can be slow. If you "ask" it to do too many things at once, it can get hung up and do the spin of doom.
I think the scenarios where there are big, broad ideas that the client wants to follow, such as an entire industry or social issue, then drill down to see where they and their competitors fit. Having the big data aspect allows for more insights in the long run, as the broader search can draw in things that wouldn't normally turn up in regular research, such as side conversations and influencers within the social community.
Philippe Sadron | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Before reviewing Talkwalker, let me describe my activity. I am the founder of suntriangle insights, a consultancy that helps PR agencies and companies implement and optimize their media measurement systems. In that capacity, I have tested innumerable traditional and social media monitoring and analysis platforms, including all of Talkwalker's major competitors.
  • UX: the product is incredibly easy and intuitive to learn, use and navigate
  • Content: great job at incorporating social, online, and broadcast feeds, with ever more sources being added to the mix
  • Analytics: one word: WOW. All major online and social media metrics are tracked within the platform and can be added to any report
  • Dashboards & reports: incredibly easy and flexible to build, customize, and ,modify dashboards and publish reports
  • Compatibility with other platforms and external analytics engines: Talkwalker is extremely flexible and comprehensive in how it makes data available to use in other platforms, from programmatic access to downloads in pretty much every available format.
  • Search, sorting and filtering: top notch. Talkwalker has endless filtering and sorting capabilities, making it extremely easy to zero in on relevant coverage and filter out noise.
  • Human analysis: programs built around human analysis tend to require advanced custom scoring options. These exist in Talkwalker, but using can become a little cumbersome when analyzing large quantities of articles. Then again, Talkwalker's exporting capabilities make it easy to feed the content into a specialized scoring platform.
Talkwalker is particularly well-suited for people who want to monitor multiple media types at a time and rely on online and social media metrics to inform their decision-making.

Talkwalker's searching, filtering and sorting capabilities make it extremely easy for users who like to cross-references subsets of coverage to uncover actionable insights.
Every person I have had the pleasure to interface with at Talkwalker has been kind, knowledgeable, and rooting for my success. The team really does an amazing job
Alessandro Cederle | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source
We are reseller of the product on the Italian market.
  • Effective reporting capabilites
  • Ease of use, user friendliness
  • Flexibility
  • Talkwalker is basically a monitoring tool, so all functions are on the listen and analyze side of the equation. It's really powerful in that domain, but if you want to use it you should simply be aware of that.
Brilliant for monitoring, not an engagement platform.