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Talkwalker

Talkwalker

Overview

What is Talkwalker?

Talkwalker is a social media search, monitoring and analytics tool. It delivers insights on any given search term and metrics on owned and earned media performance. Talkwalker offers flexible dashboards, APIs and reports featuring comprehensive filters and actionable social media…

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Recent Reviews

TrustRadius Insights

Talkwalker is a versatile tool that offers a range of use cases across different industries. Communications Insight teams have found it …
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Talkwalker Review

8 out of 10
October 15, 2019
Incentivized
We use Talkwalker as a social listening and insight tool. It helps us monitor what is being said about our company and what type of …
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Talkwalker with Me!

10 out of 10
April 05, 2016
Incentivized
We use Talkwalker in a few different ways: as a supplement or replacement to traditional desk research, monitoring crises situations, and …
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Pricing

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What is Talkwalker?

Talkwalker is a social media search, monitoring and analytics tool. It delivers insights on any given search term and metrics on owned and earned media performance. Talkwalker offers flexible dashboards, APIs and reports featuring comprehensive filters and actionable social media insights that…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.talkwalker.com/en/resources/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Talkwalker Now! (demo and free trial on this new launch)

YouTube
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Product Details

What is Talkwalker?

Talkwalker is a consumer intelligence company that bring sin data from 30+ social networks, 150 million websites, and 100 data partners to give customers a unified view of their consumers.


The platform incorporates five products for one seamless experience:

  • Social Listening

  • Social Benchmarking

  • Media Monitoring

  • Customer Feedback Analytics

  • Audience Insights

Blue Silkâ„¢ AI drives Talkwalker's capabilities. It uses the company's NLP and Generative AI technology to enrich the data, categorize it, and surface the most actionable insights.


Talkwalker's platform boasts users among over 2,500 brands.

Talkwalker Features

  • Supported: Flexible dashboards
  • Supported: APIs
  • Supported: Individual Alerts
  • Supported: Customizable filters
  • Supported: Backdata up to year
  • Supported: Results can be sorted by relevance or engagement
  • Supported: Results can be exported to PowerPoint, Word, Excel, CSV, RSS
  • Supported: Identify influencers
  • Supported: Automated sentiment analysis in 29 languages
  • Supported: Twitter Certified Product
  • Supported: Integrations with third party analytics tools

Talkwalker Videos

How Talkwalker Pro helps marketers save time and effort tracking, analyzing and managing their online presence and campaigns
Talkwalker: social media monitoring and analytics tool.
Talkwalker Customer Testimonials at Client Day 2017

Talkwalker Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesGlobal

Frequently Asked Questions

Talkwalker is a social media search, monitoring and analytics tool. It delivers insights on any given search term and metrics on owned and earned media performance. Talkwalker offers flexible dashboards, APIs and reports featuring comprehensive filters and actionable social media insights that create strong added value for brands and agencies worldwide.

Reviewers rate Support Rating highest, with a score of 8.

The most common users of Talkwalker are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(42)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Talkwalker is a versatile tool that offers a range of use cases across different industries. Communications Insight teams have found it invaluable for supporting client briefs and evaluating global owned and earned media spaces. The software's ability to track mentions, news, competitors, and potential backlinks, even with a limited budget, has been highly praised by digital marketers. A consultancy has successfully used Talkwalker to implement and optimize media measurement systems for PR agencies and companies. Marketing and communications teams rely on the platform for social media analytics, influencer marketing, web analytics, social media listening, and competitor analysis. With real-time updates and crisis management features, Talkwalker keeps stakeholders informed during critical moments while generating informative reports.

The software's brand monitoring capabilities have been widely appreciated by users as it allows for the monitoring of brand mentions and backlinks from across the internet. By identifying key opinion leaders through metrics such as followers, engagement, and reach, Talkwalker helps businesses connect with influential voices. The ability to listen to conversations on social media platforms enables marketers to understand customer insights and unmet needs. The flexibility of boolean searches makes it possible to monitor both niche and broader topics efficiently.

Talkwalker has become an instrumental ally in various scenarios. It can supplement or replace traditional desk research by monitoring crisis situations and keeping an eye on general brand reputation issues. The software excels in its ability to identify increased engagement with negative reputation mentions, influencers, and compare past and present events on volume and sentiment. By performing social listening analytics, Talkwalker assists in measuring the impact of social efforts, campaigns, and influencer partnerships effectively. Moreover, it plays a crucial role in understanding cultural, social, and political moments by keeping track of critical conversations.

Overall, Talkwalker proves to be a valuable asset for businesses across industries. Whether monitoring social media for mentions of individuals and companies or tracking brand conversations and mentions for clients at scale, Talkwalker empowers users to identify issues and track brand perception changes over time. With features that cater to brand safety, content optimization, and brand tracking, Talkwalker is a comprehensive solution for businesses seeking to gain insights, measure sentiment, and stay informed about their online presence.

Users have provided several recommendations for Talkwalker based on their experiences with the platform. The following are the three most common recommendations:

  1. Try Talkwalker: Many users recommend giving Talkwalker a try, especially through the Hootsuite link up. They appreciate the user-friendliness of the platform and its powerful features. Users mention that Talkwalker offers simplicity, advanced capabilities, and coverage of more channels than usual social media tools.

  2. Utilize Customer Service and Support: Several users highlight Talkwalker's excellent customer service and support. They find the customer service team to be supportive and praise the account management. Users mention personal contact for query responses and commend the team for going above and beyond to help with any issues or queries.

  3. Focus on ROI and Effective Launch: Users emphasize the importance of dedicating time to effectively launch Talkwalker for better return on investment (ROI). They recommend exploring the IQ Apps feature, utilizing the sales team's offer to build robust dashboards for training and demo purposes during the trial, and studying requirements before using Talkwalker. Some users also mention the need for a guide to Boolean operators in conjunction with the platform.

Overall, users recommend Talkwalker for monitoring brands with multiple products and campaigns, tracking ongoing problems, generating insightful reports for clients, and staying updated with constant updates and great technical support. However, they also suggest considering other services if budget is a constraint and express a desire for more product innovation and integration.

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Philippe Sadron | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Before reviewing Talkwalker, let me describe my activity. I am the founder of suntriangle insights, a consultancy that helps PR agencies and companies implement and optimize their media measurement systems. In that capacity, I have tested innumerable traditional and social media monitoring and analysis platforms, including all of Talkwalker's major competitors.
  • UX: the product is incredibly easy and intuitive to learn, use and navigate
  • Content: great job at incorporating social, online, and broadcast feeds, with ever more sources being added to the mix
  • Analytics: one word: WOW. All major online and social media metrics are tracked within the platform and can be added to any report
  • Dashboards & reports: incredibly easy and flexible to build, customize, and ,modify dashboards and publish reports
  • Compatibility with other platforms and external analytics engines: Talkwalker is extremely flexible and comprehensive in how it makes data available to use in other platforms, from programmatic access to downloads in pretty much every available format.
  • Search, sorting and filtering: top notch. Talkwalker has endless filtering and sorting capabilities, making it extremely easy to zero in on relevant coverage and filter out noise.
  • Human analysis: programs built around human analysis tend to require advanced custom scoring options. These exist in Talkwalker, but using can become a little cumbersome when analyzing large quantities of articles. Then again, Talkwalker's exporting capabilities make it easy to feed the content into a specialized scoring platform.
Talkwalker is particularly well-suited for people who want to monitor multiple media types at a time and rely on online and social media metrics to inform their decision-making.

Talkwalker's searching, filtering and sorting capabilities make it extremely easy for users who like to cross-references subsets of coverage to uncover actionable insights.
1
Just me. My business is built around knowing the landscape of media analysis tools and being able to recommend the most appropriate one to my clients. Talkwalker is a no-brainer.
  • Setup is incredibly easy and streamlined, so it saves me a lot of time
  • The wealth of available metrics at a click of a button is an incredible time saver. Do not need to visit multiple sources to get online and social media metrics
Talkwalker's ability to instantly search two years of past content (versus 30-60) days for most competitors is a convincing argument for clients such as PR agencies who often need to look back at 2 years of a prospect's coverage for a new business pitch
Love it! In most cases, Talkwalker is a no-brainer: I can confidently recommend it to clients.
Every person I have had the pleasure to interface with at Talkwalker has been kind, knowledgeable, and rooting for my success. The team really does an amazing job
No
The Talkwalker support team helped customize downloads so I could optimize my workflow. They went beyond walking me through the download options, and actually advised me on how to streamline some nodes in my process. They went beyond above and beyond their duties to help me achieve my goals. I really sense they care deeply about my success.
  • Searching and filtering
  • Building dashboards and reports
  • Integrating data into external platforms
  • Custom scoresheets for human analysis
Despite all the functionalities available on the platform, I never felt overwhelmed or confused
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