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Talkwalker

Talkwalker

Overview

What is Talkwalker?

Talkwalker is a social media search, monitoring and analytics tool. It delivers insights on any given search term and metrics on owned and earned media performance. Talkwalker offers flexible dashboards, APIs and reports featuring comprehensive filters and actionable social media…

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Recent Reviews

TrustRadius Insights

Talkwalker is a versatile tool that offers a range of use cases across different industries. Communications Insight teams have found it …
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Talkwalker Review

8 out of 10
October 15, 2019
Incentivized
We use Talkwalker as a social listening and insight tool. It helps us monitor what is being said about our company and what type of …
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Talkwalker with Me!

10 out of 10
April 05, 2016
Incentivized
We use Talkwalker in a few different ways: as a supplement or replacement to traditional desk research, monitoring crises situations, and …
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Pricing

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What is Talkwalker?

Talkwalker is a social media search, monitoring and analytics tool. It delivers insights on any given search term and metrics on owned and earned media performance. Talkwalker offers flexible dashboards, APIs and reports featuring comprehensive filters and actionable social media insights that…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.talkwalker.com/en/resources/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Talkwalker Now! (demo and free trial on this new launch)

YouTube
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Product Details

What is Talkwalker?

Talkwalker is a consumer intelligence company that bring sin data from 30+ social networks, 150 million websites, and 100 data partners to give customers a unified view of their consumers.


The platform incorporates five products for one seamless experience:

  • Social Listening

  • Social Benchmarking

  • Media Monitoring

  • Customer Feedback Analytics

  • Audience Insights

Blue Silkâ„¢ AI drives Talkwalker's capabilities. It uses the company's NLP and Generative AI technology to enrich the data, categorize it, and surface the most actionable insights.


Talkwalker's platform boasts users among over 2,500 brands.

Talkwalker Features

  • Supported: Flexible dashboards
  • Supported: APIs
  • Supported: Individual Alerts
  • Supported: Customizable filters
  • Supported: Backdata up to year
  • Supported: Results can be sorted by relevance or engagement
  • Supported: Results can be exported to PowerPoint, Word, Excel, CSV, RSS
  • Supported: Identify influencers
  • Supported: Automated sentiment analysis in 29 languages
  • Supported: Twitter Certified Product
  • Supported: Integrations with third party analytics tools

Talkwalker Videos

How Talkwalker Pro helps marketers save time and effort tracking, analyzing and managing their online presence and campaigns
Talkwalker: social media monitoring and analytics tool.
Talkwalker Customer Testimonials at Client Day 2017

Talkwalker Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesGlobal

Frequently Asked Questions

Talkwalker is a social media search, monitoring and analytics tool. It delivers insights on any given search term and metrics on owned and earned media performance. Talkwalker offers flexible dashboards, APIs and reports featuring comprehensive filters and actionable social media insights that create strong added value for brands and agencies worldwide.

Reviewers rate Support Rating highest, with a score of 8.

The most common users of Talkwalker are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(42)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Talkwalker is a versatile tool that offers a range of use cases across different industries. Communications Insight teams have found it invaluable for supporting client briefs and evaluating global owned and earned media spaces. The software's ability to track mentions, news, competitors, and potential backlinks, even with a limited budget, has been highly praised by digital marketers. A consultancy has successfully used Talkwalker to implement and optimize media measurement systems for PR agencies and companies. Marketing and communications teams rely on the platform for social media analytics, influencer marketing, web analytics, social media listening, and competitor analysis. With real-time updates and crisis management features, Talkwalker keeps stakeholders informed during critical moments while generating informative reports.

The software's brand monitoring capabilities have been widely appreciated by users as it allows for the monitoring of brand mentions and backlinks from across the internet. By identifying key opinion leaders through metrics such as followers, engagement, and reach, Talkwalker helps businesses connect with influential voices. The ability to listen to conversations on social media platforms enables marketers to understand customer insights and unmet needs. The flexibility of boolean searches makes it possible to monitor both niche and broader topics efficiently.

Talkwalker has become an instrumental ally in various scenarios. It can supplement or replace traditional desk research by monitoring crisis situations and keeping an eye on general brand reputation issues. The software excels in its ability to identify increased engagement with negative reputation mentions, influencers, and compare past and present events on volume and sentiment. By performing social listening analytics, Talkwalker assists in measuring the impact of social efforts, campaigns, and influencer partnerships effectively. Moreover, it plays a crucial role in understanding cultural, social, and political moments by keeping track of critical conversations.

Overall, Talkwalker proves to be a valuable asset for businesses across industries. Whether monitoring social media for mentions of individuals and companies or tracking brand conversations and mentions for clients at scale, Talkwalker empowers users to identify issues and track brand perception changes over time. With features that cater to brand safety, content optimization, and brand tracking, Talkwalker is a comprehensive solution for businesses seeking to gain insights, measure sentiment, and stay informed about their online presence.

Users have provided several recommendations for Talkwalker based on their experiences with the platform. The following are the three most common recommendations:

  1. Try Talkwalker: Many users recommend giving Talkwalker a try, especially through the Hootsuite link up. They appreciate the user-friendliness of the platform and its powerful features. Users mention that Talkwalker offers simplicity, advanced capabilities, and coverage of more channels than usual social media tools.

  2. Utilize Customer Service and Support: Several users highlight Talkwalker's excellent customer service and support. They find the customer service team to be supportive and praise the account management. Users mention personal contact for query responses and commend the team for going above and beyond to help with any issues or queries.

  3. Focus on ROI and Effective Launch: Users emphasize the importance of dedicating time to effectively launch Talkwalker for better return on investment (ROI). They recommend exploring the IQ Apps feature, utilizing the sales team's offer to build robust dashboards for training and demo purposes during the trial, and studying requirements before using Talkwalker. Some users also mention the need for a guide to Boolean operators in conjunction with the platform.

Overall, users recommend Talkwalker for monitoring brands with multiple products and campaigns, tracking ongoing problems, generating insightful reports for clients, and staying updated with constant updates and great technical support. However, they also suggest considering other services if budget is a constraint and express a desire for more product innovation and integration.

Attribute Ratings

Reviews

(1-13 of 13)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Quick search allows immediate response to clients in need of crisis monitoring which has given opportunities for new scopes.
  • Metrics have supported owned campaign performance, to prove our strategy worked.
  • Identify potential influencers.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Positive: We have been able to focus on what is important, the analysis, reducing the time spent in data cleaning and classification. This has allowed us to provide better insights to our clients.
  • Negative: Most of the time when they have a new feature it is an extra cost.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • The free tool is a no-brainer. It absolutely helps ferret out mentions on social media that I wasn't aware of before.
  • Now, I can use the tool for clients, too, so for consultants, it can be a great way to help stay on top of what's being said about them online, as well.
  • Using the paid version would help delve into even more insights for your business.
Ksenia Newton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Talkwalker is one of the best tools in my arsenal. I'm finding a lot more backlink opportunities and I'm capable of successfully guessing the competitors' marketing strategy by tracking and following their updates and mentions on the internet.
Jeremy Cowles | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Our Enterprise subscription gives us the scale and headroom to run multiple projects at a sensible cost, so we can support clients' research requirements at a competitive price
  • We can go to market with our in-house reporting and insight solutions safe in the knowledge that we are supported by one of the strongest monitoring platforms in the industry. We have total faith in Talkwalker's capabilities, which ultimately makes our proposition to clients stronger
  • Talkwalker offer flexible subscription plans which cater to all needs, both in terms of system requirements and budget and is easily scaleable - they are great partners to have on board
April 05, 2016

Talkwalker with Me!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Having learned how to better leverage the system has resulted in a greater diversity in projects and clients that we didn't have the capabilities to service before, which has in turn increased our visibility to the wider company.
  • It has reduced the amount of time it takes to do reporting from traditional desk research and utilizing other monitoring tools.
Philippe Sadron | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Setup is incredibly easy and streamlined, so it saves me a lot of time
  • The wealth of available metrics at a click of a button is an incredible time saver. Do not need to visit multiple sources to get online and social media metrics
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