Mitratech TAP Workflow Automation Reviews

6 Ratings
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Score 7.5 out of 100

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June 12, 2019
Tamara Cook | TrustRadius Reviewer
Score 8 out of 10
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Verified User
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Mitratech TAP Workflow Automation is being used by our organization to capture, review and approve conflict of interest disclosures. All employees, if they have a disclosure to make, must do so through the TAP platform. Our legal compliance team oversees the processes, while direct managers and those in the leadership chain interact with the platform. It saves our compliance team time by automating the review and approval process. It centralizes all of our disclosures for secure compliance record-keeping and pulls the process out of email and manually populated spreadsheets.
  • Creating a user community and sharing knowledge of automation best practices.
  • Easy to use form and workflow builder.
  • Responsive and knowledgeable technical team.
  • Only 4 training videos available.
  • User manual layout could be improved.
  • Response time from the support portal can sometimes be slow.
I think TAP is well suited for legal operations teams and processes that have been undergone lean process improvement. Moments when we have run into trouble with the tool has stemmed from our own internal struggle with how we want to run our processes. This is not the fault of the tool, but our failure to properly vet the process beforehand. As we begin to automate more processes, we have the ability to properly lean them out beforehand to make them more efficient. If you have a process that is inefficient, do not try to overcome it with automation.

This tool is well suited for scenarios in which you require upfront data capture, routing, approvals and/or e-signature. It is also great for centralizing your data.
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June 06, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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The tool is being used across the whole organization at a global scale as a procurement intake form and a central vendor risk program.
  • The conditions and automation will free up some operations and help gather relevant data for subject matter experts.
  • It's easy to navigate from both an end user and admin perspective.
  • The tool feels/looks very modern and is highly customizable.
  • Adding form fields can be quite tedious as it has to be added to every stage/relationship.
  • It's difficult to remember where a certain condition/formula sits.
  • I wish the workflow itself can be exported for presentation/demo/documentation purposes.
  • I wish there was a way for more than one admin to configure the tool at the same time.
From my few months of using the tool, I believe the tool would be best suited for Legal Ops (Contracting) & Procurement. Maybe even in competitive bidding (strategic sourcing: eg RFP & RFX). The tool may be less appropriate for Payment Processing/Collecting.
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Mitratech TAP Workflow Automation Scorecard Summary

What is Mitratech TAP Workflow Automation?

TAP Workflow Automation is a true end-to-end business process automation solution, enabling clients to easily digitize any workflow. The vendor says benefits include improved efficiency, productivity, standardization and compliance, with substantial cost savings and quick time-to-value. TAP's drag-and-drop UI lets users build and deploy workflows without coding or IT involvement, and includes integration with top e-Signature providers.

Mitratech TAP Workflow Automation Integrations

DocuSign, OneDrive, Box, Adobe Sign, Salesforce, iManage, SharePoint, Single Sign On (SSO) with customer directories, Custom integrations, Google Docs

Mitratech TAP Workflow Automation Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No