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TargetBay Reviews

1 Rating
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Score 6.0 out of 100

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August 11, 2019

It may not be perfect but it definitely pays for itself

Anonymous | TrustRadius Reviewer
Verified User
Score 6 out of 10
Vetted Review
Verified User
Review Source
Our organization is currently using TargetBay to help collect email addresses by way of pop-ups, track some website usage, and for sending automated abandoned cart emails. Our website platform did not offer a built-in automated abandoned cart feature that could be modified or edited to fit our needs. TargetBay solved that problem for us.
  • TargetBay has amazing chat support.
  • TargetBay has a great onboarding process.
  • TargetBay is very affordable compared to other programs that offer similar solutions.
  • Once you are on-boarded and set everything up initially, they do not continue to manage your account well.
  • Presales will sell you on how "they" do a lot for you. This ends up not being the case. A lot of the weight and heavy lifting is still dependent on the user.
  • There is no way to easily manager your own users. If you want to add or remove users from your account, you are required to contact someone at TargetBay.
TargetBay is perfect for users who need a platform that offers automated abandoned cart emails and/or pop-ups on your website to incentive users to provide their email address. TargetBay integrates well with most commonly used website platforms such as Shopify, BigCommerce, and Volusion. TargetBay is not well suited for the user who is not tech-savvy and/or who is not familiar with already fairly familiar "automated" emails and processes.
If I could rate their chat support separately than their phone support, I would rate their chat support at an 8 or 9. Their chat support team, when online, can usually answer most any questions quickly and clearly. If they can't find the answer right away, they always follow up with an email providing you the help/assistance you need. However, their phone support is another story. I would rate the phone support a 4. Most of the times, while not all of the time, that we've had to talk with someone on the phone, we typically are left with more questions and/or not the answer we were looking for. I think this may be partially due to the language barrier, but either way it has pushed us to want to only use that chat option for support which, unfortunately, is more time-consuming.
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TargetBay Scorecard Summary

Likelihood to Recommend (1)
6.0
Usability (1)
5.0
Support Rating (1)
6.0

What is TargetBay?

TargetBay is an ecommerce personalization tool that offers four key capabilities:

Reviews & QA

  • Automate review collection process by sending emails after every purchase and delivery.
  • Moderate reviews to stop spammers and showcase only genuine user generated content
  • Google rich snippets to improve product and website credibility
  • In-line HTML lets you index your reviews and get visibility in all search engines

Email Personalization

  • A drag and drop email builder
  • Automated emails
  • Set triggers to shoot out emails to let customers take action

Behavioural Pop-up

  • Stop shopping cart abandonment by triggering pop-ups when the customer leaves behind the product in their cart
  • Stop exit intent by displaying popups with the right incentive

Product Recommendations

Categories:  Ecommerce Personalization

TargetBay Features

Has featureDesign and send personalized emails to segment customers for maximum ROI
Has featureBuild quality reviews that is SEO friendly for a affordable price
Has featureStop shopping cart abandonment by 40% with behavioral pop up and cart recovery emails

TargetBay Screenshots

TargetBay Integrations

TargetBay Competitors

Yotpo, Klaviyo, Springbot, Trustpilot

TargetBay Pricing

  • Does not have featureFree Trial Available?No
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

TargetBay Customer Size Distribution

Consumers
5%
Small Businesses (1-50 employees)
45%
Mid-Size Companies (51-500 employees)
30%
Enterprises (> 500 employees)
20%

TargetBay Support Options

 Free VersionPaid Version
Email
FAQ/Knowledgebase
Phone

TargetBay Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:United States, United Kingdom, Canada
Supported Languages: English