Skip to main content



What is TargetBay?

TargetBay is an ecommerce personalization tool that offers four key capabilities:Reviews & QAAutomate review collection process by sending emails after every purchase and delivery.Moderate reviews to stop spammers and showcase only genuine user generated contentGoogle rich snippets to improve product and website…

Read more
Recent Reviews

TrustRadius Insights

Users of TargetBay have found the organization to be highly responsive and helpful, offering a range of easy-to-use digital marketing …
Continue reading
Read all reviews
Return to navigation


View all pricing

What is TargetBay?

TargetBay is an ecommerce personalization tool that offers four key capabilities: Reviews & QA Automate review collection process by sending emails after every purchase and delivery. Moderate reviews to stop spammers and showcase only genuine user generated…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

Alternatives Pricing

What is Oracle Marketing?

Oracle CX Marketing (formerly Oracle Marketing Cloud) is a solution designed to enable marketers to plan and execute automated marketing campaigns via email, display search, video advertising, and mobile while delivering a personalized customer experience for their prospects.

What is Kameleoon?

Kameleoon boasts users among 500 corporate and enterprise companies across North America, Europe, and Asia Pacific to help brands deliver digital experiences and products to their customers. GDPR, CPPA, and HIPPA compliant, Kameleoon’s A/B testing, full stack, and AI-powered personalization…

Return to navigation

Product Demos

TargetBay Reviews Demo (Free Trial available on the

Return to navigation

Product Details

What is TargetBay?

TargetBay is an ecommerce personalization tool that offers four key capabilities:

Reviews & QA

  • Automate review collection process by sending emails after every purchase and delivery.
  • Moderate reviews to stop spammers and showcase only genuine user generated content
  • Google rich snippets to improve product and website credibility
  • In-line HTML lets you index your reviews and get visibility in all search engines

Email Personalization

  • A drag and drop email builder
  • Automated emails
  • Set triggers to shoot out emails to let customers take action

Behavioural Pop-up

  • Stop shopping cart abandonment by triggering pop-ups when the customer leaves behind the product in their cart
  • Stop exit intent by displaying popups with the right incentive

Product Recommendations

TargetBay Features

  • Supported: Design and send personalized emails to segment customers for maximum ROI
  • Supported: Build quality reviews that is SEO friendly for a affordable price
  • Supported: Stop shopping cart abandonment by 40% with behavioral pop up and cart recovery emails

TargetBay Video

1. Ecommerce Product and Site Reviews. 2. Personalized emails such as abandoned cart, welcome, winback emails. 3. Behavioral pop ups. 4. Product Recommendations.

TargetBay Competitors

TargetBay Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States, United Kingdom, Canada
Supported LanguagesEnglish

TargetBay Customer Size Distribution

Small Businesses (1-50 employees)45%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)20%
Return to navigation


View all alternatives
Return to navigation

Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users of TargetBay have found the organization to be highly responsive and helpful, offering a range of easy-to-use digital marketing tools. Multiple ecommerce sites have successfully utilized TargetBay, with plans to add more accounts in the future. The software allows users to automate emails, send SMS and email campaigns, and easily track email and campaign revenue. Customers have praised the wonderful customer support provided by TargetBay, although there have been occasional delays in response time. Users have expanded their usage of TargetBay beyond reviews, taking advantage of features such as email marketing, retargeting Ads, and SMS. Overall, TargetBay is highly recommended for reliable and effective email marketing and review management.

One major benefit of using TargetBay is its stability and accuracy in campaigning and automations, complemented by an easy-to-learn navigation system. Users appreciate the support and assistance from their account managers, who provide integration, ROI tracking, product training, and template design. The knowledgeable staff at TargetBay is praised for its excellent support and quick resolution of issues. Moreover, TargetBay stands out in the support department by providing a white-glove option for users. This level of personalized service is greatly valued by customers.

TargetBay has been proven to be a strong partner for ecommerce organizations, helping them with product reviews, email marketing, and abandoned cart recovery. It has solved the problem of a lack of built-in automated abandoned cart features for some website platforms. Additionally, TargetBay's affordably priced product helps manage website reviews, product reviews, email marketing, sales conversion, and cart abandonment flow. Users also commend the team's dedication to helping customers throughout the entire process. With its exceptional onboarding process and real-time options and reports for increased sales, TargetBay is considered far superior to competitors like Mailchimp.

The software is continually evolving and adding new features based on regular outreach from the technical support staff to ensure customer satisfaction. This commitment to innovation further enhances the overall user experience. All in all, TargetBay has proven to be a reliable and effective digital marketing solution, providing ecommerce sites with the tools they need to boost revenue and engage customers. Its personable team, range of features, and dedication to customer support position TargetBay for long-term success.

Attribute Ratings


(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Doug Ellenberger | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use TargetBay to handle customer reviews, email marketing to our existing customer base, and some pay per click ad campaigns. I am the one who primarily works with TargetBay. Selling online gets tougher and more competitive each year. To succeed, an organization needs a strong marketing plan and implementation. TargetBay has been a strong partner in allowing Sign Art to stay in front of our customer base and also helped us attract new customers with the PPC advertising.
  • Email marketing. We all know we need to do it. But writing the copy each week and getting it sent is like the last thing on my list. I work with Danielle at TargetBay. She takes my ideas and puts together these great emails for my approval and then she takes care of getting them sent.
  • PPC ads. We have extensive and long-term experience with Google Ads. TargetBay offers avenues that Google doesn't offer. I work with the TargetBay team and they create the ads and make it happen.
  • Good Scorecard that is easy to see my results from email marketing, reviews and PPC.
  • I can't say enough about the TargetBay team. I work with Danielle on everything TargetBay related. She is responsive, smart, and has been quick to understand our business.
  • There is always room for improvement, however, I find Target Bay to be cost effective.
If you want to use email to market to your customer base and you don't want to handle the weekly chore of creating and sending the emails, then TargetBay and in particular, Danielle is the way to go. If you are not interested in email marketing or you can take care of that in-house, then there may be better choices to handle your reviews. It is rare today to find a company as responsive and easy to work with as TargetBay.
  • We have seen a positive ROI with TargetBay. Once we get through Covid-19, it will be even better.
  • I know we are communicating with our customers on a regular basis, keeping Sign Art Etc in their minds as in-person events start happening again.
  • Emails we send are professional and creative. Much better than I would do.
  • PPC with TargetBay is better than what we see with Google Ads.
We have used other customer review services in the past. I did not have the level of involvement with them like I do with Danielle and TargetBay. Email marketing is a major plus. And the PPC ads have been cost-effective. I am pleased with TargetBay and the results we have been getting since working with them.
Score 6 out of 10
Vetted Review
Verified User
Our organization is currently using TargetBay to help collect email addresses by way of pop-ups, track some website usage, and for sending automated abandoned cart emails. Our website platform did not offer a built-in automated abandoned cart feature that could be modified or edited to fit our needs. TargetBay solved that problem for us.
  • TargetBay has amazing chat support.
  • TargetBay has a great onboarding process.
  • TargetBay is very affordable compared to other programs that offer similar solutions.
  • Once you are on-boarded and set everything up initially, they do not continue to manage your account well.
  • Presales will sell you on how "they" do a lot for you. This ends up not being the case. A lot of the weight and heavy lifting is still dependent on the user.
  • There is no way to easily manager your own users. If you want to add or remove users from your account, you are required to contact someone at TargetBay.
TargetBay is perfect for users who need a platform that offers automated abandoned cart emails and/or pop-ups on your website to incentive users to provide their email address. TargetBay integrates well with most commonly used website platforms such as Shopify, BigCommerce, and Volusion. TargetBay is not well suited for the user who is not tech-savvy and/or who is not familiar with already fairly familiar "automated" emails and processes.
  • Generated significantly more product reviews in comparison to when we were not using TargetBay.
  • Proves revenue gains greater than the cost of the software.
  • Overcame technical advantages of not having the ability to modify/customize our existing automated emails that are native to our website platform.
TargetBay, while it is a great tool and more than pays for itself, is not the most user-friendly and/or easy to use. Even our very tech-savvy employees have struggled through figuring out some of the work flows. While TargetBay's technical support team on chat is amazing, they are not always available and documentation on "how-to" user and or do XYZ on their platform needs improvement.
If I could rate their chat support separately than their phone support, I would rate their chat support at an 8 or 9. Their chat support team, when online, can usually answer most any questions quickly and clearly. If they can't find the answer right away, they always follow up with an email providing you the help/assistance you need. However, their phone support is another story. I would rate the phone support a 4. Most of the times, while not all of the time, that we've had to talk with someone on the phone, we typically are left with more questions and/or not the answer we were looking for. I think this may be partially due to the language barrier, but either way it has pushed us to want to only use that chat option for support which, unfortunately, is more time-consuming.
Unfortunately, we've not extensively tested other platforms that compare to TargetBay apples-to-apples. However, in the best comparisons we could find, TargetBay was the easiest to integrate with most website platforms or stores such as BigCommerce, Shopify and Volusion. Additionally, the rates were very affordable where other programs were much more costly.
Return to navigation