Name: Tata Communications InstaCC
Author: Tata Communications

Help Desk

Web and Video Conferencing

Customer Support

Changelog

Continuous Integration

Development

Higher Education

Education

Business Intelligence (BI)

Case Management

Collaboration

Document Generation

File Sync

Office Suites

Streaming Analytics

Enterprise

Accounting

Cryptocurrency Mining

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

Freelance Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Virtualization

Change and Configuration Management

Cloud Storage

Digital Experience Monitoring (DEM)

Disaster Recovery

Disaster Recovery as a Service (DRaaS)

Enterprise Printing

Fraud Detection

IT Service Providers

Incident Response

Integration Platform as a Service (iPaaS)

IoT Security

Managed Security Service

Message Oriented Middleware

Network Performance Monitoring

Open-Source Database

Penetration Testing

Phishing Detection and Response

Routers

Sensitive Data Discovery

Virtualization Management

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Marketing Automation

Mobile Marketing

Personalization Engines

Public Relations (PR)

Retail Media Advertising

Social Media Management

Survey & Forms Building

Technology Review

Video

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Cloud Security Posture Management

Security

Clinical Trial Management

Interior Design

Law Practice Management

Nonprofit Advocacy

OSS/BSS (Operations Support/Business Support)

Practice Management

Real Estate Property Management

Vertical-Specific

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Alert Rental Software in Colorado Springs boasts installation and successful operation in hundreds of the world’s best-automated construction, general tool, and event equipment rental companies, writing millions of rental contracts annually.  Alert is a rental software provider, doing business throughout North America, the Caribbean, and several other countries.

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Secure Email Gateway

Anti-malware

Customizability

Data Loss Protection

Threat Detection

Sandboxing

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Plan B

Plan A

Plan C

CrazyCall

Contact Center

Contact Center Software

Workforce Optimization (WFO)

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

FREE

Growth

Freshdesk Contact Center

VoIP

Cloud PBX

Call Management

VoIP system collaboration

Hosted PBX

Multi-level Interactive Voice Response (IVR)

Call reports

Directory of employee names

Answering rules

Call recording

Call park

Call screening

Message alerts

Audio conferencing

Freshcaller Freshdesk Contact Center freshcaller

Freshworks Inc

Tata Communications InstaCC

Contact center software allows companies to manage inbound and outbound communications channels at scale.

Tata Communications

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

Enables agents to track and view their individual and team performance.

Authenticates inbound callers with a customer ID.

Allows agents to make outgoing responses via different communication channels (e.g. phone, SMS/text, live chat, messaging apps etc..).

Forwarding of calls to the appropriate agents.

Allows current agent to speak with new agent before call is transferred.

Dials multiple numbers at once and connects the salesperson if a live speaker answers.

Pre-recorded greeting and menu options a customer can select from a telephone keypad.

Open APIs, SDKs, and supporting documentation, that enable businesses to customize and build on the Contact Center platform.

Providing agents with a predefined conversation script.

Enables agents and managers to see the origin of the call.

Ability to collect, store, and share customer data across communication channels such as voice (phone), email, fax, SMS/text, video, web chat, and social media

Allows agents to access aggregated customer information and call history data, enabling them to view a comprehensive history of a customer’s interactions.

Automatic speech recognition (ASR)

Ability to offer speech-enabled IVR that translates callers’ spoken words into text, or ability to integrate with ASP software.

Natural language processing for IVR

Ability to offer conversational chatbots in the IVR.

Deployment Types	On-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	,
Mobile Application	No

InstaCC

Overview

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Pricing

InstaCC

What is InstaCC?

Entry-level set up fee?

Offerings

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Alternatives Pricing

CrazyCall

What is CrazyCall?

Freshdesk Contact Center

What is Freshdesk Contact Center?

Product Details

What is InstaCC?

InstaCC Technical Details

Comparisons

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