Tatango

Tatango addresses several business problems that organizations face by providing an easy-to-use platform that enables them to reach out to their customers effectively through SMS and MMS messages. Users have praised the platform for its convenience in creating campaigns, reporting, and data analysis. Tatango's Mobile Double Opt-in feature has proven particularly useful, allowing users to remove or add keywords to their campaigns in one click, saving time and streamlining processes. The platform also enables users to schedule send times for subscribers' time zones and segment audiences based on zip codes, allowing them to target customers more effectively.

Moreover, Tatango has helped organizations overcome fundraising challenges by incorporating texting into clients' fundraising programs at a fraction of the cost of other outreach options. It allows users to diversify their income streams by sending out fundraising and non-fundraising texts to growing mailing lists. The platform has also been valuable in connecting with grassroots donors during breaking news or current events. Tatango provides a new way of reaching out to donors and supporters, raising money for political campaigns and causes that can make a big impact quickly.

Overall, Tatango helps organizations communicate with their audience more directly and effectively while streamlining their processes and solving specific problems related to mass communication using SMS channels. Users have reported experiencing fantastic ROI and increased client reach using Tatango, making it a trusted tool for political campaigns and nonprofits alike.

Customers report great ROI while using this tool, noting its responsiveness, efficiency, and reliability—especially helpful when organizing teams of volunteers or supporters. Reviewers report that they were able to fundraise and communicate with customers in an effective and trackable way. Reports are comprehensive and easy to use, sending messages is simple, and the MMS options make it easy to send custom, well-formatted messages.

Reviewers commonly mention a higher per-message ROI with Tatango compared to traditional email campaigns. Overall, users highly recommend Tatango for its customer support team,efficient tools, and overall effectiveness.

Exceptional Customer Support: Many users have found Tatango's customer support to be exceptional, with quick response times and attentive staff who go above and beyond to resolve issues or answer questions. Reviewers appreciate the hands-on support provided by Tatango's customer success team, who are not only quick to respond but also offer tips to help users succeed with their campaigns. The responsiveness and helpfulness of Tatango's customer service team is particularly praised, as they are available to answer questions and offer solutions even outside of normal working hours.

Ease of Use: Reviewers appreciate the ease of use of Tatango's interface, which is intuitive and user-friendly, making it easy for first-time users to navigate and launch campaigns quickly. Users felt that Tatango has an easy-to-use and intuitive interface, which makes it simple to create new texts and navigate through the platform. Users found Tatango's user interface to be intuitive and easy to navigate. They appreciated the straightforward and simple design, which made it easy to launch campaigns quickly and see high ROI on the product.

Comprehensive Reports: Users have found Tatango's reports to be comprehensive and easy-to-use, allowing them to track subscribers and monitor the success of their campaigns. Reviewers found the analytics and reporting features of Tatango great for generating insights into what works best for their clients. They liked that pulling reports was a standout feature in identifying subscriber errors while tracking performance easily without difficulty or stress on their part.

Confusing User Interface: Some users have expressed frustration with Tatango's outdated and confusing user interface, which can make it difficult to navigate the software. Multiple reviewers have reported that search features are not optimized for their workflow and finding specific messages or subscribers is challenging.

Cost of Service: The cost of Tatango's service has been a pain point for some users who feel that it is expensive compared to free options available in the market. This sentiment was echoed by several reviewers.

Technical Issues: Technical issues on the platform have caused inconvenience to users, according to multiple reviews. Users have faced problems such as glitches when uploading SMS lists, delays in sending out mass messages, and integration issues with other platforms.

Users have frequently recommended Tatango for various purposes. Some common recommendations include:

• Tatango is robust, compliant, resourceful, and helpful. It is particularly suitable for small clients with limited size lists who want to directly send messages to their target audience.
• Digital practitioners looking for an SMS platform should consider Tatango. It can effectively reach new customers and supporters, making it a great choice for SMS marketing campaigns, trade associations, and PACs.
• Tatango is highly recommended for teams/companies who value responsiveness, efficiency, and reliability. The user-friendly interface makes it easy to engage with supporters in real-time and automate data exports.

In general, users appreciate Tatango's ability to reach a wide range of people quickly. It is regarded as a reliable solution for organizations with large subscriber lists or those who want to optimize their outreach efforts.