Name: Meet Mel - the tawk.to bird.
Uploaded: 2016-05-03T14:47:42.000Z
Duration: 1 min 9 s
Description: Meet Mel, the tawk.to bird. The Money is in the message. Sign up for a free tawk.to account at https://www.tawk.to, add a widget to your website and start messaging your customers.

Help Desk

Web and Video Conferencing

Customer Support

Online Learning

Education

Business Intelligence (BI)

Collaboration

Embedded Business Intelligence (BI)

Visual Collaboration

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

Credentialing

HR Management

On-Demand Payment

Payroll

Professional Employer Organizations (PEO)

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Agent Builder

API Management

Browser

Cloud Storage

Component Content Management

Data Center Infrastructure Management

Data Pipeline

Data Quality

Endpoint Encryption

Fraud Detection

In-Memory Databases

Integration Platform as a Service (iPaaS)

Interoperability

Managed Print

Managed Public Cloud Infrastructure

Metadata Management

Network Performance Monitoring

Password Management System

Relational Databases

Virtual Private Network (VPN)

Voice Recognition

Vulnerability Management

Web Application Firewalls

Information Technology

A/B Testing

Ad Serving & Retargeting

Advertising Agency

All-in-One Marketing

Content Management

Email Marketing

Event Registration

Heatmap and Session Recording

Intent Data

Landing Page

Marketing Automation

Marketing OS

Social Media Management

Survey & Forms Building

Swag Management

Web Analytics

Webinar

Marketing

Project Management

Prototyping

Transcription

Professional Services

Customer Relationship Management (CRM)

Point of Sale

eCommerce

Sales

Antivirus

Insider Risk Management

Secure Service Edge (SSE)

Security

Church Management

Legal Research

Library Management

Vertical-Specific

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### Live Chat Features
Users generally praise tawk.to's live chat functionality and customer engagement capabilities. The live chat features offered by tawk.to have garnered positive feedback for their ease of use, real-time communication, and ability to enhance customer support. Customers appreciate the customizable chatbot options, instant notifications, and the ability to manage chat conversations efficiently. While some users have expressed minor concerns such as the lack of chatbot features or limited notification customization, overall, tawk.to's live chat features are seen as a valuable asset for businesses seeking to improve their online customer interactions.

### Customer Engagement
Users consistently highlight tawk.to's customer engagement capabilities as a standout feature, emphasizing its effectiveness in facilitating real-time interactions with website visitors. The platform's chatbot functionality, customizable conversation flows, and instant response mechanisms are lauded for enhancing user experience and fostering meaningful communication. Despite minor issues such as delayed auto-replies, users appreciate the platform's ability to address customer queries promptly and efficiently, ultimately leading to improved customer satisfaction and increased conversions.

### Customer Support and Service
User feedback on tawk.to's customer support and service is largely positive, with many users expressing satisfaction with the platform's ability to provide real-time assistance and address customer inquiries promptly. The convenience of the mobile app for staying connected with customers on the go has been particularly well-received. However, some users have noted minor drawbacks such as the basic user interface and occasional technical glitches, which can impact the overall user experience. Despite these challenges, tawk.to's customer support functionality remains a valuable asset for businesses seeking to enhance their customer service operations.

### Integration and Installation
Users unanimously praise tawk.to for its effortless integration and easy installation process on websites, highlighting its user-friendly setup and compatibility. The general consensus among reviewers is that tawk.to excels in providing a seamless integration experience, allowing users to quickly embed the chat tool into their websites with minimal effort. The straightforward installation process is lauded for its simplicity, making it accessible even for users with limited technical expertise. Additionally, users appreciate the flexibility and customization options available during the integration phase, enabling them to tailor the chat widget to align with their branding and preferences. The positive feedback regarding tawk.to's integration and installation capabilities underscores its effectiveness in streamlining the implementation of live chat support on various online platforms.

### Mobile Compatibility
Users generally appreciate the convenience of tawk.to's mobile app for staying connected with customers on the go. The mobile compatibility of tawk.to seems to be a strong point for many users, allowing them to respond promptly to inquiries and engage with visitors even when away from their computers. While some users have reported minor issues with message notifications on the mobile app, overall, the ability to use tawk.to on mobile devices appears to enhance the user experience and facilitate efficient communication with customers.

### Platform and Plugin Compatibility
Users generally appreciate tawk.to's ease of integration with platforms like Shopify and WordPress, as highlighted in the reviews provided. The consensus seems to be that tawk.to offers a smooth and straightforward process for incorporating its services into these popular eCommerce platforms. Users find the compatibility with plugins and platforms to be a strong point, allowing for a seamless experience in managing online interactions with customers. While there are some minor drawbacks mentioned, such as limited automation and monitoring capabilities, the overall sentiment leans towards positive experiences with tawk.to's platform and plugin compatibility features.

### Sales and Lead Generation
Users consistently highlight tawk.to's sales and lead generation capabilities as key strengths of the platform. They appreciate how tawk.to enables them to effectively communicate with new leads, offer 24x7 live support, track customers, manage leads, and increase lead conversion rates. The platform's ability to generate leads through chat, address product-related inquiries, and automate sales and marketing processes is also highly valued by users. Additionally, tawk.to's features for customizing the chat system, tracking customer actions, and providing real-time support contribute to its effectiveness in driving sales and lead generation efforts. Users have reported significant improvements in sales performance and customer satisfaction since implementing tawk.to on their websites.

### Monitoring and Analytics
User opinions vary regarding tawk.to's monitoring and analytics features, with some highlighting its benefits while others point out limitations and challenges. Some users appreciate the ease of monitoring website visitors, tracking page views, and analyzing daily site reports. They find the dashboard intuitive and the analytics provided helpful in understanding visitor behavior. However, there are concerns raised about the complexity of the dashboard design and the lack of in-depth customization options for reports. Additionally, some users find the tracking tool confusing and feel that statistics are not always displayed clearly, impacting the accuracy of the data analysis.

### Chat Management and Agents
Users generally appreciate the chat management and agents functionality offered by tawk.to, citing its ability to enhance customer support, increase sales, and provide valuable monitoring capabilities. While some users find the platform's features to be extensive and beneficial, others express concerns about the complexity of customization options and the potential for confusion among new users. Despite these mixed opinions, tawk.to's chat management and agents capabilities are seen as a valuable asset for businesses looking to streamline their customer service processes and improve engagement with website visitors.

### Free and Paid Plans
Users have expressed high satisfaction with tawk.to's free and paid plans, highlighting the extensive features available even in the free version. The ability to customize chat widgets, track website visitors, and engage with customers in real-time without incurring costs has been a significant draw for many users. Additionally, the straightforward pricing structure and the option to purchase add-ons as needed have been well-received by reviewers. While some users have noted minor limitations in the analytics and branding removal aspects of the free plan, overall, tawk.to's free and paid plans have garnered positive feedback for their value and functionality.

### User Experience and Design
Users generally appreciate tawk.to's user experience and design features, highlighting its ease of implementation on websites and pleasing visual design. However, some users find the platform's interface to be outdated and lacking in customization options, which can impact overall usability. While there are mixed opinions on the complexity of the dashboard design, users acknowledge the platform's effectiveness in providing support through features like live chat and knowledge base creation. Despite some users expressing a desire for more customization options, tawk.to's user experience and design capabilities are generally viewed positively for their simplicity and functionality.

Value for Money: Many users have stated that Tawk.to provides excellent value for money. They appreciate the fact that it is a free live chat tool and find it to be the best option in terms of cost-effectiveness. Several reviewers have mentioned recommending Tawk.to to others due to its affordability and the quality of service it offers.

Customization Options: Users are impressed with the extensive customization options provided by Tawk.to. They mention that they can easily adjust the look and functionality of the chat tool according to their preferences. This level of customization allows them to create a chat experience that aligns with their brand and enhances customer engagement.

Mobile App Availability: The availability of a mobile app has been highly appreciated by users. They find it convenient as it allows them to respond to inquiries even when they are away from their computers. Being able to communicate with potential customers using their mobile phones gives them flexibility and ensures that they never miss an opportunity for engagement.

Users recommend Tawk.to for its easy setup and user-friendly interface, as well as the convenience of the Tawk mobile app. They find it beneficial for hassle-free integration of chat tools into websites, especially for live chat support on Shopify stores. Users suggest trying Tawk.to as a free solution that offers more features than paid options. They also prefer Tawk.to over other paid or trial bots due to its extensive features and low-cost add-ons. However, some users recommend improving the speed of auto-reply in Tawk.to. Overall, Tawk.to is highly effective in handling multiple chats and is recommended for startups, growing organizations, and businesses wanting live chat facilities for customers. Users also suggest involving developers or third-party consultants for seamless integration. The responsive customer service and completeness of the chat solution in its free version make Tawk.to an attractive option, particularly for businesses that cannot afford a paid chat service but still require basic features and simplicity. Users recommend maximizing the benefits of the free tier and using the Tawk app to create the appearance of a larger support team. Trying out the paid version of Tawk.to is also suggested for additional features. Finally, users see the integration of Messenger into Facebook as a potential opportunity, making Tawk.to worth trying as a free option for implementing chatbots on websites, given its multiple agent and site capabilities as well as ticket and offline message functionality.

Confusing and Blocky User Interface: Some users have found the user interface of the chat tool to be confusing and blocky, making it difficult to handle multiple chats and keep track of them. There are also mentions that the user interface is not up to par with other offerings in the market, with features organized in a confusing manner.

Limited Automation Capabilities: Several users feel that the chat tool lacks possibilities for automation or triggering pre-determined sequences of messages based on visitor responses. They also mention limited automation capabilities and the inability to monitor website visitors in real-time. This has been a drawback for those seeking more advanced automation features.

Lack of Integration with Other Channels: Users express a desire for integration with other channels like WhatsApp, Facebook, and Instagram for easier communication with customers. The absence of such integrations makes it harder for users to streamline their customer support across different platforms.

tawk.to is a versatile and user-friendly live chat software that has garnered praise for its ease of use and ability to be implemented quickly. Users have found it valuable for a variety of use cases, such as real-time chatting and creating FAQ sections to provide efficient support, ultimately saving both time and development costs. The software's ability to capture visitor details for future marketing and convert conversations into tickets has been highly beneficial for customer support teams, allowing them to effectively handle visitor concerns and increase sales. Additionally, tawk.to serves as a contact center tool, enabling organizations to reply promptly to visitor inquiries and enhance overall customer satisfaction. Users have also utilized tawk.to as an offline client, allowing them to handle predefined dialogue flows and interact with online users seamlessly. Moreover, tawk.to acts as a bridge between organizations and customers, facilitating interaction, feedback collection, and geolocation tracking. 

The chat feature of tawk.to has proven invaluable for businesses by providing the means to answer customer questions, track web page activity, and seamlessly redirect customers to sales staff when necessary. Startups have found value in using tawk.to's live tracking facility to analyze engagement on specific website pages. Positive results experienced by users include increased sales volume, improved customer experience, and direct communication with clients and website visitors. By providing instant messaging capabilities, lead development tools, and ticketing features, tawk.to offers a lower barrier to entry for visitor engagement compared to other alternatives.

The versatility of tawk.to extends beyond business applications. It has proven effective in connecting with students visiting educational websites and addressing their inquiries promptly. The chat feature has reduced inbound calls by offering an alternative communication channel, allowing multitasking for customer support representatives while improving customer satisfaction. Notably, users who switched from other paid chat services laud tawk.to as a quick and reliable solution without bugs or integration issues.

In summary, tawk.to offers a wide range of applications across various industries, including WordPress websites, e-commerce platforms, and client-facing businesses. Its simplicity, effectiveness, and ability to interact with live users while tracking visitor numbers and locations have been highly regarded. Users appreciate its impact on customer assistance, sales, issue resolution, and contact information collection for future communication. By providing instant communication channels, such as live chat, contact forms, and phone calls, tawk.to helps improve customer support and engagement. It enables businesses to answer visitor questions immediately, reducing the need for email responses and accelerating the purchasing process. Overall, tawk.to proves to be a useful tool for businesses of all sizes, offering features that improve customer support, increase conversions, and drive more sales. Its sleek and unique design ensures faster loading times and facilitates quick context reading for visitors. Many users have integrated tawk.to on their websites to manage live chat support with customers, improving communication and saving costs. The software's high level of automation in customer service processes reduces response times and allows businesses to reach a larger audience. Users can make annotations in each chat, view a timeline of conversations, and even print chat content for further processing.

One notable benefit of tawk.to is its easy setup process and the availability of great features. It also offers top-notch customer support, ensuring that users have the assistance they need when implementing the software. By offering instant communication through live chat, tawk.to prevents website bounces and opens up opportunities for businesses to engage with visitors in real time. Moreover, tawk.to serves as a budget-friendly option for live chat, making it accessible to businesses at any stage of their growth. Its ease of use and simple registration process allow users to quickly get started with providing instant communication for customers browsing their websites.

Overall, tawk.to has been widely used by organizations to improve customer support, increase conversions, and drive more sales. With its wide range of features and seamless integration into websites, it has become a trusted service for online shops, commercial websites, and client-facing businesses. By offering 24x7 live support channels, tawk.to effectively serves customers' needs while helping businesses track website user actions, engage with potential customers, transfer files, and improve their support team capabilities. Whether it's generating leads, resolving product-related inquiries, or providing self-service help through embedded widgets, tawk.to empowers businesses to connect with live users on their websites, convert them into happy customers, and ultimately grow their business.

Tawk.to headquartered in Las Vegas offers a live chat tool, allowing users to monitor and chat with the visitors on a website, within a mobile app or from a customizable chat page.

Fin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite.

Fin with your current helpdesk

Fin with Intercom’s Helpdesk

Copilot add-on

Proactive Support Plus add-on

The Early Stage program

Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Birdeye’s AI-powered platform is used by brands to engage with customers, drive loyalty, and excel in local markets.

Standard

Professional

Premium

Birdeye

tawk.to

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Tawk.to auto Chat Bot Demo using Triggers.

- Java Swings consultants and developers 
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Ping me on Skype ID : jysuryam@outlook.com

Get Source Code/Read : http://intactabode.com/
For Developing support email your Details at : intactabode@gmail.com
Install Free Trail GST Ready Accounting Package
Send your Contact information Name, Email, Contact Number to 
email : shoranrelybill@gmail.com 
watch demo in English : https://www.youtube.com/watch?v=a4sFNtZuYzs&ab_channel=IntactAbode
watch demo in Hindi : https://www.youtube.com/watch?v=I3eCieDpG3o&ab_channel=IntactAbode 
Website : http://relybill.com/ 

Tawk.to is free with Wordpress, Joomla, opencart: https://www.tawk.to/knowledgebase/integrations/

Tawk.to is a free live chat plugin available for all platform like
WordPress, java, php, html and all other. and the interesting 
thing is this is purely free and will be.

people around the world are using this plugin for free no other premium plans with these guys in future.

in this video i shown you how to integrate tawk.to to you wordpress
website or any other platforms and its very simple to incorporate.

For more visit: https://www.tawk.to/

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Free live chat Plugin and Code for any Website from tawk.to for WordPress - Intact Abode

Pusher: Insert Code - Quick Demo - Add support service Tawk.to code to your store

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Real Estate

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Usability

Chat Analytics and Reports

Chat history and transcripts

Chat reporting

Chat and web analytics

Meet Mel - the tawk.to bird.

Meet Mel, the tawk.to bird. The Money is in the message. Sign up for a free tawk.to account at https://www.tawk.to, add a widget to your website and start messaging your customers.

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Enables users to visualize past conversations and notes.

Standard or customizable reports with user engagement metrics.

Analytics that enable the tracking of user website visits and chat box interactions.

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TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

tawk.to

Overview

What is tawk.to?