tbITSM

tbITSM, developed by TechBridge, is an IT Service Management software designed to streamline and optimize IT service delivery processes. According to the vendor, tbITSM caters to small to large enterprises across various industries, including IT professionals, IT service providers, IT departments in different sectors, managed service providers, and IT consultants.

Key Features

Service Level Management: According to the vendor, tbITSM allows users to negotiate, document, and enforce service policies, define and monitor IT service levels, and establish specific targets for all IT services.

Service Assets & Configuration Management: The vendor claims that tbITSM helps users maintain an up-to-date and verified database of assets and configuration items (CIs) through the use of a Configuration Management System (CMS) with Configuration Management Databases (CMDBs). It also enables the availability of assets and CIs for other service management processes.

Request Fulfillment: The vendor states that tbITSM efficiently handles user requests for small changes, password modifications, software installations, and more. It also allows users to form specialized teams to fulfill service requests based on the volume of requests received.

Incident Management: According to the vendor, tbITSM enables users to track and manage the entire lifecycle of every ticket. It also establishes contextual relationships between data points across ITIL processes and facilitates direct communication between technicians and requesters through collaboration and chat functionalities.

Change Management: The vendor claims that tbITSM helps users effectively manage, plan, implement, and review changes to the IT infrastructure. It allows users to visualize the change lifecycle as separate stages with assigned owners, create user-defined approval workflows, and establish backup plans for changes.

Problem Management: According to the vendor, tbITSM allows users to capture root causes of unplanned disruptions in infrastructure and business processes. It also enables users to relate multiple incident tickets to a single problem for collaborative troubleshooting among technicians and utilize problem tickets to identify and resolve underlying issues.