TCS OmniStore

TCS OmniStore is a unified commerce platform that helps change the customers shop, aiming to provide an antidote to retailers who had to contend with a patchwork of haphazard systems that fall short of meeting evolving customer expectations.

• Orchestrate integrated multichannel customer journeys
• Build new services and apps quickly without worrying about channel constraints
• Enable customers to checkout anywhere in the store
• Ensure their stores are ‘always on’ to drive unique, interconnected micro-experiences

OmniStore provides:

Unified customer journeys: Its catalog of over 500 macro and micro APIs organized around 10 core domain engines and four omni connector engines, help to contextually bind business scenarios, processes, data and insights on to a single platform, thus offering all the facets of commerce for integrated multichannel customer journeys.

Future ready architecture: TCS OmniStore is powered by a headless commerce architecture enabled by microservices/ APIs with business ready extensions to be in lock-step with dynamic customer expectations, catering to new channel and brand expansions. The user can build new services and apps without worrying about channel constraints and serve diverse lines of business—general merchandise, discount, specialty, fashion, restaurant, post office, telecom, travel and hospitality.

Multi-purpose and multi-device fluidity: Its open architecture helps customers switch journeys between devices and realize seamless checkout anywhere in the store from app to kiosk or colleague app to register. The user can orchestrate and render TCS OmniStore microservices along with reusable APIs across the enterprise in evolving touchpoints to create unique micro-experiences.

Intelligent store command center for autonomous sensing and self-healing: Just as how digital commerce reliability is critical, future stores designed for interconnected experiences and automated operations will also be expected to be Always On. TCS OmniStore, powered by ignio, TCS’s self-learning, cognitive operations platform, autonomously monitors, preempts and self-heals issues to drive uninterrupted superior customer experiences.