An Easy ITSM/ESM Product to Configure
We use TeamDynamix as an ESM service to cover a lot of grounds throughout our company. Outside of IT, Facilities and Quality …
Overview
What is TeamDynamix IT Service Management (ITSM)?
TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The vendor describes the solution as highly flexible and configurable – configured to the user's level of ITIL adoption…
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What is TeamDynamix IT Service Management (ITSM)?
TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The vendor describes the solution as highly flexible and configurable – configured to the user's level of ITIL…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
- Downloadables
What is TeamDynamix IT Service Management (ITSM)?
TeamDynamix offers a
combined Service & Project Management platform: ticketing, incidents,
problems, asset / configuration, change management and project portfolio
management – all in one. The vendor describes the solution as highly flexible and configurable –
configured to the user's level of ITIL adoption – with a WCAG 2.0 AA compliant portal
branded to the user's company. Project Portfolio Management supports waterfall, agile, card wall or task lists, depending on the project type. The
platform is operate with no coding/scripting. Webhooks
& APIs accommodate integration and all is supported by a full service
implementation & support team at TeamDynamix.
TeamDynamix IT Service Management (ITSM) Screenshots
TeamDynamix IT Service Management (ITSM) Competitors
TeamDynamix IT Service Management (ITSM) Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
TeamDynamix IT Service Management (ITSM) Downloadables
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(10)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Users of TeamDynamix have achieved their ITIL, Facilities, and project management goals with ease and efficiency. The software allows users to create a comprehensive inventory of assets, establish repeatable processes for documenting incidents, requests, and changes, and automate manual processes to increase productivity. The unified ticketing system with streamlined workflows has been highly appreciated by users as it improves the overall experience for staff and enhances collaboration among teams. Additionally, TeamDynamix facilitates incident tracking and reporting, integrates with various tools used in end user services divisions, and makes ITSM easier for clients and non-technical users outside the IT department. Users also effectively manage project requests and intake with the software, driving customer awareness and satisfaction in the products and services offered. With its clean layout for work orders and efficient asset management system, TeamDynamix meets the needs of IT help desks while providing better visibility into projects, tasks, assignments, tickets, and reports. The software also improves communication within departments and facilitates more efficient customer interactions through detailed reporting. With all tickets conveniently located in one place, users find it easy to see, track, and self-solve issues while effectively managing tickets and assets. Moreover, TeamDynamix helps businesses integrate with other systems like Workday for improved inventory management and lifecycle management. The software has found success in managing campus needs and projects effectively in university settings by consolidating multiple ticketing systems between departments. It serves as an Enterprise Resource Management platform for organizations by providing a single point of access for help while ensuring significant time-saving benefits in tasks and reporting. Its customization options accommodate different department styles and methodologies while easing project management tasks, improving communication with clients, managing portfolios, optimizing resource usage, handling unusual circumstances efficiently.
Users of the ticket management system have made several recommendations based on their experiences. The most common recommendations include conducting thorough research and planning. Users advise conducting a Request for Proposal (RFP) and researching similar institutions that have implemented the product. It is also recommended to have well-defined processes in place before starting the implementation. Taking the time to plan and ensuring alignment within the team on the vision are key factors for successful implementation.
Another recommendation from users is to request demonstrations and references. Many users suggest requesting a demo of all the features and asking for references from other institutions that use the product. This allows potential users to have a better understanding of how the platform can add value and meet their specific needs. Meeting with the sales team, getting customer references, and asking for demonstrations of different environments are also recommended.
Lastly, users highlight the importance of preparing for deployment and training. They recommend having a structured plan for deployment and asking lots of questions during training. This helps ensure a smooth implementation process and maximizes the benefits gained from using the product. Additionally, working closely with the vendor to build a system that fits specific needs is advised.
Overall, users recommend taking a strategic approach by thoroughly researching, planning, and discussing the implementation process, as well as leveraging resources such as demos, references, and support from TeamDynamix. By following these recommendations, users believe they can successfully leverage the product to revolutionize their business processes.
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
March 12, 2024
An Easy ITSM/ESM Product to Configure
We use TeamDynamix as an ESM service to cover a lot of grounds throughout our company. Outside of IT, Facilities and Quality Assurance/Engineering are some of the groups that manage tickets when necessary. The IT team also uses the asset management piece, as it linked together with Sassafras for software inventory management, a crucial piece for us.
- Customizable reports
- Very user friendly
- Cost-effective tool
- Customizable ticket forms to fulfill certain queue needs
- View and Manage tickets via mobile version
- Needs the ability to show ticket submitters who owns the ticket
- Needs dark mode
- Clicking on a ticket to manage opens a new window; can get lost with hundreds of open windows without knowing
100%
10.0
96.66666666666666%
9.7
93.33333333333334%
9.3
- Easy integrations with external systems via API keys
- More automation = less manual work for technicians
TeamDynamix offered what we wanted more than anyone else, with a little cost as well.
March 07, 2024
Great company and a great tool!
Our company needed an efficient way to track trouble tickets and help us automate tasks that sometimes are only preformed a few times a year. We operate an IT service desk, but we also have several departments that also run their own service desks for daily issues our end-users face. We had also recently started up a new project management office, and we were currently using multiple websites to accomplish all these tasks. We were looking for an all-in-one solution. We wanted to create efficiencies and condense our services into one centrally located solution.
- Ticket tracking and entry.
- Project Tracking
- Service Catalog Offerings
- End-User Portal Portal
- Reporting
- Many decisions must be made to implement the tool, which can be a challenge for companies that don't already have an established ticketing or project management system.
- The modules you create such as ticketing applications can't be deleted once they are made.
- You can't copy all your settings from one application module to another.
97.14285714285714%
9.7
75%
7.5
86.66666666666666%
8.7
- We have already been able to have insight into how many tickets for service requests we do in any particular time frame. We were surprised to find that we had as many as 300 tickets on our small support team in just a month's time.
- We can centrally locate all of our how-to documents and other information that usually lives just in the memories of our employees. We have hundreds of documents that will now not be spread over Teams, workstations, and document folders but will be centrally located and searchable for years to come.
- SolarWinds Web Help Desk (WHD), ServiceNow Customer Service Management and monday.com
There are plenty of programs and websites out there that do the same things, but when compared to TeamDynamix and their level of support that they provide, I don't feel that it can be matched. The simple UI for our end-users and technicians creates a tremendous amount of value. The cost of TeamDynamix is not the cheapest of the bunch, but also not the most expensive. At the same time, I think we get a lot of value for the price we pay for their services.
March 04, 2024
Highly Customizable and Easy to Integrate ITSM
Score 10 out of 10
Vetted Review
Verified User
My team uses TeamDynamix IT Service Management (ITSM) to manage the entire scope of support processes for End-User devices. We manage the imaging and deployment, support, all the way through a surplus of old devices. We utilize the ticketing functions, project management functions, asset management functions, and reporting heavily.
- Integrates with external systems
- Allows for customized reports
- Provides tools to customize the product to meet your needs
- More modern user interface
- Mobile app (coming soon)
100%
10.0
93.33333333333334%
9.3
86.66666666666666%
8.7
- TeamDynamix IT Service Management is a very cost-effective tool.
- The lifecycle management of devices has been greatly simplified.
- Integrations with external systems make data management easier.
TeamDynamix IT Service Management was a much more cost-effective solution. The company provides exceptional service and is very customer-focused.
Score 9 out of 10
Vetted Review
Verified User
TeamDynamix
is profitable in making the energetic organization programs interior the system
to run and handle unusual circumstances.
- This application gives the total time and fetched taking after for laborers to give the advantageous payrolls and alter the charge sheets with correct information.
- All data is secured and guaranteed with exceedingly capable pass codes.
- . The computer program is incredible in taking after the commerce headway and making a fitting estimation around contemplation and organizing.
- This computer program isn't a single advantage provider and oversees the data inside the shape of records and envelopes.
- There were no keys to segment the data and allocate the single individual at the time.
- There needs to be the extension of many more keys to approaching the single record.
84.28571428571429%
8.4
83.33333333333334%
8.3
83.33333333333334%
8.3
- TeamDynamix is an uncommonly charming and correct application in overseeing with wanders and smart considerations. We are ready to execute the considerations without any burden and the gadget is uncommonly accommodating for making the cutting edge orchestrate to progress the commerce.
- This radiant application makes a distinction to convey the workers' unpretentious components with each detail.
- Thus, we utilize this instrument in making the paychecks and requesting them without any botch. The time is taken after and the worker’s capabilities are measured by utilizing this program. Everyone knows roughly his/her capacity though overseeing this device with the framework.
Because it gives the total time and fetched taking after for laborers to
give the advantageous payrolls and alter the charge sheets with correct
information and friendly tool.