TeamSupport

Our entire company uses TeamSupport. It helps us keep track of all of our current and disabled clients. We are able to create tickets for an entire team or individual to follow up with customers, log customer complaints or issues, and we can quickly resolve them. I love that it helps us in customer retention, and keeps our customers happy because their issues/concerns/needs are resolved ASAP due to the ticketing system. I love the areas where we can publish knowledge based articles and it's easy for any team member to access these and assists them in their questions. I also really love the wiki area where we can go in and see "how to's" within our company. All amazing things!

TeamSupport is used as our primary ticketing system and main inbox for incoming support emails. The software is used by both our front line customer support team as well as our business development team.

TeamSupport offers multiple stock reporting options that we utilize on a daily basis. They also offer the ability to create custom reports to cater to our individual needs.

Our organization takes great pride in our ability to provide exceptional user support and TeamSupport allows us to put our promise to action and provide the stats to support that claim.

We interact via email thanks to TeamSupport, obtaining a stable and honest conversation with our customers; it has very effective and complete ticket templates, which avoids excessive information questions and excellent help desk software with a reasonably simple configuration that establishes and ensures excellent communication.

We currently use TeamSupport as our ticketing platform to support our customers. The customers can open support requests and the appropriate workflow is initiated. We also use TeamSupport Knowledge Base for customer documentation. Our Support Engineers, Client Success Specialists, and other members of the team are assigned tickets for their work. TeamSupport helps us manage our customers and our application.

Our Customer Service Department uses TeamSupport to track all incoming and outgoing calls and emails.

Our organization has gone through many ideas about what to deploy as a Help Desk software solution. After weighing the Pro's and Con's of various software packages we chose TeamSupport. It has definitely delivered for us in a big way. Most help desk software packages have many similarities but we needed a more robust solution. Having a "self help" customer facing site was also one of our requirements. TeamSupport was able to meet all of our needs and then some.

TeamSupport is used by our Client Services team as a way to create and track service issues for our clients. While other departments are able to access the software, the Client Services department is the primary user. The software not only serves as a channel for customer feedback but also as a reporting tool for our company to track service trends.

We use TeamSupport to manage Support requests for customers that use our software. We are able to track tickets and issues and then communicate back with customers on solutions. TeamSupport helps our organization for tracking and maintaining the communication between our customers and the company. This allows for easy support of our software where we can track every bit of communication.

TeamSupport is used across our business, by many of our departments, to track program issues, tickets from customers and employees (and even prospects). It is also used as a method of tracking and communication across the board. We use it for our knowledge base, where you can find many of our procedures on how to do things, as well as the reports feature, which helps us gather information when necessary.

TeamSupport is going to allow us to streamline our customer service in a great way. We will have a great way to track and automate our process. It helps that TeamSupport was one of the few B2B focused systems we found!

I was tasked with choosing and implementing a support ticket system for our company and after many demos and product reviews I decided TeamSupport was a good fit for us. I've received praise for my decision and personally been happy with it since day one. We use it internally, as well as with our external clients. Another huge benefit we can say TeamSupport has provided is accountability. TeamSupport helps us track and research our issues more efficiently, as well as provides us with a great data base of past issues to pull knowledge from.

We currently use the TeamSupport product in two departments of our company. These are two completely separate installations because of the nature of the two functions in our company. The first one is an outward facing customer support portal to a technical/engineering audience. The other installation is an internal use where we manage documents coming into our technical documentation group for publication and revisions. All communication for the second installation is all in house.

We are using TeamSupport as our help desk software to track tickets. We'll also use it to track inventory. It is currently being used by our IT technicians as a ticket tracking software. It will help us address reporting on tickets and with responding to tickets in a timely fashion.

Everyone at my company uses TeamSupport. From the CEO for tracking support trends, to the customer service reps to keep track of their own case load, and to track time worked. It's great.

We use TeamSupport to service our clients who use our software application. TeamSupport allows us to offer support tools to our users inside our own software application. This allowed us to build a knowledge base of written and video tutorials of our software for our users, communicate across the board with updates, and provide extra support through email.

TeamSupport is used at Real Pro Systems as a CRM system, but also to track our customers support work orders through to completion. We used to use an old outdated CRM system, that handled billing as well. This old CRM was not reliable nor did it handle customer requests competently.

We use TeamSupport to track customer support requests. We also use it to track various tasks in the implementation process. We use it to report time per client for billing purposes. We use it as a tool to help ensure that we are meeting specific clients' requirements of time to respond and time to completion.

TeamSuppprt is being used across the organization. We use it to address issues from our clients. We also use it for our customer service center to send a ticket on behalf of a customers' account. It has proven useful as a knowledge base and a records keeping system that is much more easily searched than email!

TeamSupport is used by our Support, Sales, Development and Training staff. It helps serve as a central, shared database where we can communally track customer interaction including general questions, product use, bugs, enhancements and quality assurance. It addresses our needs for a comprehensive customer support portal, customer-facing knowledge base, internal reference Wiki while allowing for comprehensive tracking of issues through the reporting mechanism.

TeamSupport is used company-wide by all of our staff to track support issues, enhancement requests, bugs, testing and build our knowledge base.

We use TeamSupport as our main ticketing software to help track tickets and client interaction. It allows us to manage tickets and issues as well as track time, issues, clients, "temperature checks", etc. It also allows reporting on all of these features and graphical representation. My largest complaint is that you can only sort on one level, the search feature must be exact, not keywords, and that the newest update has released several bugs into the system. We use TeamSupport companywide to help manage any issues that arise both internally and externally. We use the knowledge base feature to help track solutions and to save time in the future. We create reports, charts, dashboards, and graphs from the system to help manage and display the important metrics. Our Customer Service Department uses it the most and our clients are able to submit tickets via email. We like the tagging/subscription feature that allows you to follow a ticket without being assigned to it. There's also a group mechanism to allow everyone that would be an expert on that topic to see the tickets associated with those keywords that are tagged or associated to it so fewer items slip through the cracks.

We use TeamSupport primarily in our client services department for ticket logging and tracking and occasionally for feature request tracking. It helps us to address customer needs in a timely manner and also track their usage of our products. Additionally it helps me to track implementation progress notes for new customers.

We use TeamSupport to track all incoming calls and emails. The system works for our needs which are not extremely diverse. It is used by a team of six on our staff and we have given access to some of our clients with limited view. This works good for accountability. The knowledge base is effective and can be categorized and accessed by clients as well. We have yet to use the client portal; we simply assigned lesser permissions to these clients. It addresses the issue of overflowing our mail server and Outlook inbox and also provides client history at a glance. My supervisor loves the dashboards. It has been effective with the exception of slight bugs that aren't debilitating.

TeamSupport has grown from being used by just the Tech Support department to the rest of the company where I work. We use it to track customer information and that can range from technical details about the servers they have to other pieces of information like contacts at the site or the address of the site. We mainly use it to manage tickets for any requests that come in from the customer.