TeamSupport Reviews

TeamSupport is going to allow us to streamline our customer service in a great way. We will have a great way to track and automate our process. It helps that TeamSupport was one of the few B2B focused systems we found!

Our entire company uses TeamSupport. It helps us keep track of all of our current and disabled clients. We are able to create tickets for an entire team or individual to follow up with customers, log customer complaints or issues, and we can quickly resolve them. I love that it helps us in customer retention, and keeps our customers happy because their issues/concerns/needs are resolved ASAP due to the ticketing system. I love the areas where we can publish knowledge based articles and it's easy for any team member to access these and assists them in their questions. I also really love the wiki area where we can go in and see "how to's" within our company. All amazing things!

I was tasked with choosing and implementing a support ticket system for our company and after many demos and product reviews I decided TeamSupport was a good fit for us. I've received praise for my decision and personally been happy with it since day one. We use it internally, as well as with our external clients. Another huge benefit we can say TeamSupport has provided is accountability. TeamSupport helps us track and research our issues more efficiently, as well as provides us with a great data base of past issues to pull knowledge from.

We currently use the TeamSupport product in two departments of our company. These are two completely separate installations because of the nature of the two functions in our company. The first one is an outward facing customer support portal to a technical/engineering audience. The other installation is an internal use where we manage documents coming into our technical documentation group for publication and revisions. All communication for the second installation is all in house.

We are using TeamSupport as our help desk software to track tickets. We'll also use it to track inventory. It is currently being used by our IT technicians as a ticket tracking software. It will help us address reporting on tickets and with responding to tickets in a timely fashion.

We use TeamSupport to service our clients who use our software application. TeamSupport allows us to offer support tools to our users inside our own software application. This allowed us to build a knowledge base of written and video tutorials of our software for our users, communicate across the board with updates, and provide extra support through email.

We use TeamSupport as our main ticketing software to help track tickets and client interaction. It allows us to manage tickets and issues as well as track time, issues, clients, "temperature checks", etc. It also allows reporting on all of these features and graphical representation. My largest complaint is that you can only sort on one level, the search feature must be exact, not keywords, and that the newest update has released several bugs into the system. We use TeamSupport companywide to help manage any issues that arise both internally and externally. We use the knowledge base feature to help track solutions and to save time in the future. We create reports, charts, dashboards, and graphs from the system to help manage and display the important metrics. Our Customer Service Department uses it the most and our clients are able to submit tickets via email. We like the tagging/subscription feature that allows you to follow a ticket without being assigned to it. There's also a group mechanism to allow everyone that would be an expert on that topic to see the tickets associated with those keywords that are tagged or associated to it so fewer items slip through the cracks.

Our firm uses TeamSupport to manage all day-to-day requests. I typically spend the majority of my day in creating, responding to, and closing tickets. The ticket system has allowed my team and I to keep very detailed records of correspondence between us and the advisors we service. This program has provided us with a high level of accountability and efficiency. TeamSupport is more than convenient, and allows us to track our every move. TeamSupport is convenient and easy to teach to newcomers. I find the program to be useful in things like managing daily tasks as well as longer term requests. I use TeamSupport to service accounts for financial advisors. On a normal day, I process things like systematic distribution requests, account transfers, account openings, technology questions/concerns, overall account maintenance issues, and general support questions. I spend most of my day, every day, reviewing my open tickets and addressing any requests in them. I also enjoy the Reminders function. This allows me to see all of my urgent and less urgent responsibilities in one place. TeamSupport creates a very clean and organized work environment, and I would highly recommend it anyone and everyone interested in growing their business and becoming more time efficient.

TeamSupport is used as an internal ticket support program and is rolling out to our end user clients at the end of September. The program has addressed a long time need of support tracking and accountability of our support staff.

Since our company has grown, we've needed to find a way to document and organize our support calls. We used to get by with emails, but with the increase in volume, it became clear that a formal ticketing system would be required. We've now been using TeamSupport across all departments for a few months now and it's made issue management much easier. We were all able to pick up the software very quickly and have made the transition virtually seamlessly. Less calls slip 'through the cracks' and we can keep an eye on which customers are requiring more support than others and whether we need to address the issue by coming up with customized resolutions for those customers. We can also identify the quantity of certain TYPES of issues and decide if it's something that requires more attention in addressing.

TeamSuppprt is being used across the organization. We use it to address issues from our clients. We also use it for our customer service center to send a ticket on behalf of a customers' account. It has proven useful as a knowledge base and a records keeping system that is much more easily searched than email!

TeamSupport is used company-wide by all of our staff to track support issues, enhancement requests, bugs, testing and build our knowledge base.

TeamSupport is used across our business, by many of our departments, to track program issues, tickets from customers and employees (and even prospects). It is also used as a method of tracking and communication across the board. We use it for our knowledge base, where you can find many of our procedures on how to do things, as well as the reports feature, which helps us gather information when necessary.

Our Customer Service Department uses TeamSupport to track all incoming and outgoing calls and emails.

TeamSupport is currently being used by our technical support team to track and audit issues raised by customers who use our software; we also use the knowledge base and customer portal which we find very useful. Before using TeamSupport we had no audit trail of issues that we were dealing with for clients.

Fusion uses TeamSupport as an internal and external ticketing system to track client requests. We are using it across the whole organization.

We are using TeamSupport as a ticketing system, but also to provide timesheet reporting. It's used mostly in one department to support our customers via email and phone. We are also using it to keep track of any ongoing issues with our product that will require customer contact at a later date.

Our company uses TeamSupport for two departments. Our support department uses it in chat and email ticket support to address client questions, ideas and concerns. Our development team uses it to track and monitor support representative questions and issues, as well as product development enhancement.

Everyone at my company uses TeamSupport. From the CEO for tracking support trends, to the customer service reps to keep track of their own case load, and to track time worked. It's great.

TeamSupport lends itself to more than just customer service, in our office we use it to track progress on projects in several departments. We use the ticketing system to track user technical problems in our technology department; we track progress and requirements on extensive paperwork packets for in our service department, and we track efficiency using the reports panel.

Axsmith Law LLC uses TeamSupport as our CRM. Although it is designed as a support desk tool, its flexibility permits our firm to organize and store client data on a cloud such that it is accessible in the court house.

TeamSupport differs from simple smart phone use in that it really is like having all your computer files with you.

And, once scanned and attached to a client matter, there is a permanent backup to all files. That came in handy when a fire destroyed my offices. There were no worries about losing client files or information, though, thanks to the TeamSupport system.

It is being used by our Client Support team. It enables us to keep accurate customer contact records that are easily visible to the entire team.

TeamSupport is used at Real Pro Systems as a CRM system, but also to track our customers support work orders through to completion. We used to use an old outdated CRM system, that handled billing as well. This old CRM was not reliable nor did it handle customer requests competently.

We use TeamSupport as our help desk system. It works really nice because it can support multiple product lines. The use of triggers have been very useful for automating tasks. The recent face lift is really nice.