Likelihood to Recommend TeamSupport 2025

Name: Reduce Customer Support Costs
Uploaded: 2015-11-03T17:30:54.000Z
Duration: 45 s
Description: Reduce Support Costs and Increase Efficiency

Overview

What is TeamSupport?

TeamSupport is customer support software built for B2B software and technology companies. The solution offers ticket management, a customer and contact database, reporting and analytics, multi-channel support, built-in collaboration tools, and many native integrations.

Learn from top reviewers

TeamSupport is Going Places

Rating: 9 out of 10

May 2, 2025

Vetted ReviewVerified User

We are a Long Term TeamSupport Client - our partnership as two organizations establishing our own business goals and objectives has been amazing. TeamSupport is receptive and ...

Verified user

Director

13 years of experience

TeamSupport makes work easy!

Rating: 6 out of 10

September 21, 2021

IncentivizedVetted ReviewVerified User

Our entire company uses TeamSupport. It helps us keep track of all of our current and disabled clients. We are able to create tickets for an entire team or individual to follo...

Sarah Lohsl

Supervisor - Sales

Sales Supervisor

ICANotes LLC

2 years of experience

Being able to provide reasonable solutions to our customer's thanks to TeamSupport

Rating: 10 out of 10

May 20, 2021

Vetted ReviewVerified User

We interact via email thanks to TeamSupport, obtaining a stable and honest conversation with our customers; it has very effective and complete ticket templates, which avoids e...

David Chamberlain

Executive - Marketing

Executive Creative Director

Momentum Worldwide

2 years of experience

It's Easy and Efficient!

Rating: 7 out of 10

April 20, 2021

IncentivizedVetted ReviewVerified User

Our Customer Service Department uses TeamSupport to track all incoming and outgoing calls and emails.

Edward Bell

Professional - Customer Service

Training and Client Support Specialist

Controltec

1 year of experience

There is no I in TeamSupport but there is in ROI

Rating: 10 out of 10

February 18, 2020

IncentivizedVetted ReviewVerified User

Our organization has gone through many ideas about what to deploy as a Help Desk software solution. After weighing the Pro's and Con's of various software packages we chose Te...

Eric Krueger

Manager - Information Technology

IT Manager

Signature Consultants

3 years of experience

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Pricing

View all pricing

Support Desk

$40

Cloud

Per User per Month

Enterprise

$55

Cloud

Per User per Month

Entry-level set up fee?

$2,000 per installation
Optional

For the latest information on pricing, visithttp://www.teamsupport.com/pricing

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Starting price (does not include set up fee)

$25 per month

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Product Demos

Customer Support Software Demo

YouTube

TeamSupport Demo (text only)

YouTube

TeamSupport Chinese Demo

YouTube

TeamSupport Demo

YouTube

TeamSupport Product Overview 2022

YouTube

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Features

Incident and problem management

Streamlining ticketing and service restoration processes

8.2

Avg 8.2

8
Organize and prioritize service tickets
(12) Ratings
Prioritize tickets to ensure most urgent are tackled first
7
Expert directory
(1) Ratings
Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts
10
Subscription-based notifications
(5) Ratings
Users subscribe to notifications for ticket updates
8
Ticket creation and submission
(12) Ratings
Users and agents can easily enter new support requests.
8
Ticket response
(12) Ratings
Agents can easily follow up with customers.

Self Help Community

Features that allow customers to self-service for support issues.

8

Avg 8.0

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

9.2

Avg 8.0

10
Customer portal
(9) Ratings
Customer portal allows customers to submit tickets themselves and/or access self help resources.
9
Social integration
(4) Ratings
Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.
8
Email support
(12) Ratings
Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.
10
Help Desk CRM integration
(7) Ratings
Integrates with CRM so that tickets and support communications are coordinated with customers' records.

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Product Details

What is TeamSupport?

TeamSupport is customer service and support help desk software that is cloud-based. It is built for B2B companies, especially those in the technology and software industry where support requests are typically more complicated and longer, more detailed solutions are required. The vendor says that their collaborative platform allows team members to work together to solve customer issues faster and more efficiently. The solution includes a customer and contacts database and native integrations with developer and CRM tools.

The vendor also says the solution can be implemented within two weeks. A 14 day free trial is available.

TeamSupport Features

Show Unsupported Features

Incident and problem management Features

Supported: Organize and prioritize service tickets
Supported: Subscription-based notifications
Supported: Ticket creation and submission
Supported: Ticket response
Supported: Automated responses
Supported: Attachments/Screencasts
Supported: SLA management

Self Help Community Features

Supported: Forums
Supported: External knowledge base
Supported: Internal knowledge base
Supported: Surveys/polls

Multi-Channel Help Features

Supported: Customer portal
Supported: Live help chat
Supported: Phone support
Supported: Social integration
Supported: Email support
Supported: Help Desk CRM integration

Additional Features

Supported: Customer & Contacts Database
Supported: Customer Self-Service
Supported: OmniChannel Support
Supported: Ticket Automation
Supported: Live Chat
Supported: Products & Inventory tracking
Supported: Video & Screen Recording
Supported: Ticket Collision Prevention
Supported: Agent Ratings
Supported: Customer Distress Index
Supported: Customer Alerts
Supported: Collaboration
Supported: Built for B2B
Supported: SLA Management

TeamSupport Screenshots

Screenshot of Embeddable Customer Portal

Screenshot of Water Cooler internal collaboration and chat

TeamSupport Videos

Reduce Support Costs and Increase Efficiency

Watch Customer Support Software that Actually Focuses on the Customer

Watch Better Customer Support Through Collaboration

TeamSupport Integrations

Slack
HubSpot CRM
Oracle Sales
Azure DevOps Server
Azure DevOps Services
Beanstalk
Intuit Mailchimp
Dropbox
Zapier
Salesforce CRM
Zoho CRM & Reports
Jira
Highrise CRM
Facebook
CustomerThermometer
Nicereply
Rest API

TeamSupport Competitors

TeamSupport Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	Mobile Web
Supported Countries	US, Canada, UK, Australia, Scandinavia, Europe
Supported Languages	English

TeamSupport Downloadables

Frequently Asked Questions

TeamSupport is customer support software built for B2B software and technology companies. The solution offers ticket management, a customer and contact database, reporting and analytics, multi-channel support, built-in collaboration tools, and many native integrations.

TeamSupport starts at $25.

Freshdesk, Zendesk Suite, and Desk.com (discontinued) are common alternatives for TeamSupport.

Reviewers rate Subscription-based notifications and Customer portal and Help Desk CRM integration highest, with a score of 10.

The most common users of TeamSupport are from Small Businesses (1-50 employees).

TeamSupport Customer Size Distribution

Consumers	0%
Small Businesses (1-50 employees)	40%
Mid-Size Companies (51-500 employees)	52%
Enterprises (more than 500 employees)	8%

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Comparisons

View all alternatives

Compare with

Reviews From Top Reviewers

View all reviews

(1-5 of 58)

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TeamSupport is Going Places

Rating: 9 out of 10

May 02, 2025

Verified User

Director in Customer Service

Program Development Company, 51-200 employees

Vetted Review

Verified User

13 years of experience

Likelihood to Recommend

I think TeamSupport is adding new functionality - It is exciting and innovative. The pricing structure feels very nickel and dimed with an a la Carte add on model vs. a bundle. This is one area I think they could do better and the reason for a 9. IF the roadmap proves to be what we hope - that is also on our radar of thought.

TeamSupport makes work easy!

Rating: 6 out of 10

Incentivized

September 21, 2021

SL

Sarah Lohsl

Sales Supervisor

ICANotes LLC (Computer Software, 11-50 employees)

Vetted Review

Verified User

2 years of experience

View profile

Likelihood to Recommend

TeamSupport is great to keep my entire team in line with our customers. It gives us easy access to our knowledge base articles which also help us assist our clients. When a customer would like to talk about a potential integration with another system (like a clearinghouse/biller) we will generate a ticket with the information for our developer to reach out to speak with the other company. When a customer has an issue in the system, like a bug that causes a lag, we are able to fix the issue for not only the customer but in our system in general. It's a great way to keep our system flowing properly!

It's Easy and Efficient!

Rating: 7 out of 10

Incentivized

April 20, 2021

EB

Edward Bell

Training and Client Support Specialist

Controltec (Computer Software, 11-50 employees)

Vetted Review

Verified User

1 year of experience

View profile

Likelihood to Recommend

It is user friendly and easy to track both calls and emails in an efficient manner. We were also able to link our phone system to TeamSupport so the customer's information pops up when they call from a known phone number.

Being able to provide reasonable solutions to our customer's thanks to TeamSupport

Rating: 10 out of 10

May 20, 2021

DC

David Chamberlain

Executive Creative Director

Momentum Worldwide (Marketing & Advertising, 1001-5000 employees)

Vetted Review

Verified User

2 years of experience

Likelihood to Recommend

It is recommended for any company because it generates a lot of customer satisfaction and the ease of organizing the tickets, thus saving time to invest it more effectively in other areas that likewise contribute positively to optimize results.

There is no I in TeamSupport but there is in ROI

Rating: 10 out of 10

Incentivized

February 18, 2020

EK

Eric Krueger

IT Manager

Signature Consultants (Information Technology & Services, 501-1000 employees)

Vetted Review

Verified User

3 years of experience

View profile

Likelihood to Recommend

If you are looking for a robust, efficient experience in your help desk software then this is the way to go. All of the customization features will allow you to set the system up to best compliment your core support teams. Being able to review past communications from end users and team members allows us to review how we do business. Proper communication is key and these functionalities make our job easier. Being able to review how our teams function, communicate, and support our customer base is an ongoing process and this software gets it done.

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Support Desk

$40

Enterprise

$55

Customer Support Software Demo

TeamSupport Demo (text only)

TeamSupport Chinese Demo

TeamSupport Demo

TeamSupport Product Overview 2022

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LogMeIn Resolve

Desk.com (discontinued)

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Salesforce Service Cloud

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