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TeamViewer

TeamViewer

Overview

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

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Learn from top reviewers

The best remote access software

Rating: 10 out of 10
September 13, 2024
IncentivizedVetted ReviewVerified User
We usually use TeamViewer to view other employee's screen and usually to fix Technical issues. Getting access to employees computer to see what tech issues they are facing and...
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Verified user
Analyst
TeamViewer6 years of experience

TeamViewer Review

Rating: 10 out of 10
September 9, 2024
IncentivizedVetted ReviewVerified User
We use TeamViewer to access my colleague computer to resolve the technical issue for instance need help with download app
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Verified user
Analyst
TeamViewer8 years of experience

Great Remote Desktop and Server Management Tool

Rating: 10 out of 10
August 31, 2024
IncentivizedVetted ReviewVerified User
We use TeamViewer currently to RDP into our end users' machines and to provide assistance. This helps us see what is going on from a first hand perspective.
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Mike Saedi
Consultant - Information Technology
SENIOR SQL SERVER DBA / DATAWAREHOUSE DEVELOPER
Nortek
TeamViewer4 years of experience

When You Need Instant Remote Access

Rating: 10 out of 10
August 26, 2024
IncentivizedVetted ReviewVerified User
I use TeamViewer daily to remote into clients computers and fix problems. It does have its quirk sometimes, but generally it works very well. My partner also can collaberate w...
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Yvonne Graber
Executive - Professional Services
President, Owner
Computer Community Hospital
TeamViewer15 years of experience

Use of TeamViewer

Rating: 10 out of 10
August 26, 2024
Vetted ReviewVerified User
Teamviewer is very important in our organization so that N3 support can assist our field analysts in activating and/or supporting the equipment to investigate any issues that ...
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Vitor Mageste
Manager - Information Technology
Gerente de produto
Voice Manager
TeamViewer6 years of experience

TeamViewer Reviewed

Rating: 7 out of 10
August 26, 2024
IncentivizedVetted ReviewVerified User
I would use teamviewer to transfer files, print documents at the office from a remote location, access files from my desktop on my laptop for reference or information needed t...
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DAVID YERKS
Project Manager - Engineering
Estimator/Project Manager
Bills Custom Fab, Inc.
TeamViewer8 years of experience

TeamViewer - a tool to expand business boundaries beyond geographic boundaries.

Rating: 10 out of 10
July 31, 2024
IncentivizedVetted ReviewVerified User
Creating stable and fast international Links to Windows server systems at our customer side to support their system function, system setup and comprehensive data analysis. We ...
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CSM AG, Robert Schürch
Executive - Corporate
CEO
CSM Systems AG
TeamViewer5 years of experience

TeamViewer - Brings Teams Closer

Rating: 8 out of 10
April 1, 2024
IncentivizedVetted ReviewVerified User
We have been using TeamViewer since the Pandemic and we are one of the happy customers. We do our standup and daily sync-up calls through TeamViewer and works very satisfactor...
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Verified user
Employee
TeamViewer4 years of experience

TeamViewer - Effective and easy remote access solution for IT support

Rating: 6 out of 10
March 30, 2024
IncentivizedVetted ReviewVerified User
TeamViewer is used to manage all our clients and support users with all kinds of IT issues in our company. As we have offices in 4 different locations, users who are on the ro...
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Ernst Sinnegger
Team Lead - Information Technology
IT Team Manager
Hillebrand Baufirmengruppe Holding GmbH
TeamViewer10 years of experience

TeamViewer, the invaluable IT tool!

Rating: 9 out of 10
March 1, 2024
Vetted ReviewVerified User
TeamViewer is our go-to for remote access and one-off application installation for the enterprise! It has become an invaluable tool for us to manage our now fully remote worke...
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Max Segal
Professional - Information Technology
Computer and Information Systems Manager
XYZ
TeamViewer8 years of experience

TeamViewer, Remote to the Future

Rating: 10 out of 10
February 21, 2024
IncentivizedVetted ReviewVerified User
We use TeamViewer to control and work on employees computers. We have about 15 remote workers and TeamViewer works great. We can install software, Chat, and pretty manage the ...
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Robert Holman
Account Manager - Information Technology
Network Administrator/ IT Operations
Automated Products Inc.
TeamViewer2 years of experience

TeamViewer Looks Good

Rating: 9 out of 10
February 16, 2024
IncentivizedVetted ReviewVerified User
We generally use TeamViewer for the remote support when any user will face any issue then we can use the same for support and its very reliable and easy to use and good speed ...
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Verified user
Administrator
TeamViewer12 years of experience

TeamViewer for all

Rating: 5 out of 10
February 9, 2024
Vetted ReviewVerified User
We use TeamViewer when we want to access a computer at a different location. It is usually used to troubleshoot problems that another location may have. Due to the demand for ...
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Verified user
Manager
TeamViewer5 years of experience

TeamViewer is essential for me to provide remote IT support

Rating: 9 out of 10
February 5, 2024
IncentivizedVetted ReviewVerified User
We use TeamViewer to provide tech support for problems that don't require a home visit, or where a home visit would be more trouble than it is worth. These appointments can be...
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Verified user
Employee
TeamViewer3 years of experience

TeamViewer is the best remote support tool out there

Rating: 10 out of 10
February 5, 2024
IncentivizedVetted ReviewVerified User
I use TeamViewer to log in remotely to our customers across North America and fix software issues or conduct trainings. TeamViewer allows me to help customers remotely without...
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Verified user
Employee
TeamViewer10 years of experience
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How TeamViewer Differs From Its Competitors

Security

Definitely, two factor authentication has really helped keep our data secure and helped from getting our data compromise. Single signon is also a great feature as no one can use the same sign on at a same time.
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Security

Utilize TeamViewer’s SOC 2 certification to demonstrate that the platform adheres to stringent security standards for managing data. This certification can be particularly important for clients and partners requiring assurance of your data protection practices.
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Security

HIPAA compliance since we work with medical, dental, legal, insurance or financial businesses. We stress this fact when having to deal in those industries or with clients. It gives the the sense of security needed in these situations. Also the fact that they can turn it on or off when needed so we …
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Premium Support

We have the premium license of TeamViewer and have called support many times throughout the 15 years we have been using TeamViewer. I have never had an instance where support has not helped. They have been able to remote into the computer and visually seen the issue and have helped to resolve it. …
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Security Perception

While using TeamViewer the fact of it being HIPAA compliant has created a good sense of security for my company as well as for our clients. We have never had a security issue while using TeamViewer. We the password security in place there has never been an issue there either. TeamViewer is the …
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Evaluation

If I had to redo my purchasing process, I have renewed TeamViewer every year. (I have bought it for 15 years) I think that says it all. I have recommended TeamViewer to many of my clients as well as other colleagues. So yes I would recommend it to any one that needs a fast, remote access tool.
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Ease of Implementation

As it is a multiplatform software, TeamvVewer is very important in our organization because from any operating system you can remotely access another completely different system and give support to other people, for example. For our field technicians, it is interesting because they can remotely …
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Security

In our organization we work with two-factor authentication, as it is already a standard used in other systems such as access to e-mail. Today all our systems also use SSO for a better user experience and in the market Teamviewer was one of the few that provided us with this feature.
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Ease of Implementation

8 Teamviewer was easy to use and easy to teach others how to install and use. In my opinion, the cost is the only issue I have with Teamviewer. Everyone that had Teamviewer was able to quickly understand how to use it and would take less than an hour to install and begin using it.
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Security

SSO or TFA. We shall work on it and beliefe that strong security features will always be a mandatory element serving our DIAMES customers remotely with TeamViewer. We like to be a very satisfied user of TeamViewer for many years in the future too. There is no point and element that disapoint us on …
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Security

We are not HIPPA or SOC2 compliant, but we use two-factor authentication using soft tokens. This is one of the best features in keeping the systems secure. We are trying to use single-sign-on (SSO) feature using Okta, but we are not there yet.
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Security

We have implemented the SSO and MFA features which fit in well with the rest of enterprise wide integrations. We take security very seriously and TeamViewer reaches that level.
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Security

We have not really taken advantage of these features. I mean single sign on is a must feature we use but thew other features we have not taken advantage of yet. I believe we will get to this in the future.
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Security

My organization has not (yet) taken advantage of most of these security features, as that has not been necessary. However, I do believe these features are a must for an application like TeamViewer since there are use cases where simply accessing a company account is a vulnerability to connected …
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Security

Security features of TeamViewer like single sign-on, two factor authentication, HIPAA compliance SOC 2 certification has helped me to use TeamViewer with freedom and Accessing TeamViewer seamlessly with all our clients requires confidentiality and security of their infomration/ data. Teamviewer's …
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Security

Yes, as part of our ecosystem of SSO we use the services of Microsoft Entra ID with the possibility of controlling the duration of application functionality, certificates for communication, roles and functions of users by Active Directory security groups. And as part of the process of identity …
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Security

We are aware of those features since we get regular newsletters and check ourselves too. Due to security issues rising more and more these days we have implemented the features of SSO and 2FA. We are very pleased with both features since all our IT Team to use TeamViewer as an ADM needs to …
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Security

The 2 factor authentication has worked well for us as we are all equipped with multiple devices and or connect from different networks i.e. from home and at work, or a customer/clients internet. We are able to ensure that the connection is genuine and control any potential security issues when …
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Security

We haven't gotten that far with it we just needed the main features to help our clients out and solve their problems. Their security is something that causes issues in our connection mostly (which is good to keep the system secure) but eventually, we figure it out and can connect with them.
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Security

We have not taken advantage of this feature. There ware plans in the future but for now, we are using a different solution for these.
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Security

By implementing better SOC2 Trust Service criteria, access control and appropriately confirming encryption features; helped better use of the tool. It also helped in developing incident response plan mitigating security incidents.
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Security

Since I do work with doctors, attorneys and financial advisors security is very important. I take full advantage of this and only use TeamViewer with the permission of the client, making them fully aware of what I am doing and when I am doing it. There has to be a system of complete trust between …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Verified User
Analyst in Information Technology
Consumer Services Company, 501-1000 employees
Verified User
Analyst in Customer Service
Food & Beverages Company, 501-1000 employees

Video Reviews

7 videos

View Playlist
Product Review: TeamViewer Keeps Problem Resolving Remote & Flexible
01:58
Product Review: One Obstacle in TeamViewer's Ability to Keep Student's Connected is It's Pricing
02:57
Product Review: TeamViewer Keeps The Connection Strong Between In Office & Work From Home Workers
01:26
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Pricing

View all pricing

Remote Access

$24.90

Cloud
per month (billed annually) 1 Licensed User

Business

$50.90

Cloud
per month (billed annually) 1 Licensed User

Premium

$102.90

Cloud
per month (billed annually) 15 Licensed Users

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.teamviewer.com/en/buy…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24.90 per month (billed annually)
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.3
Avg 8.7
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Product Details

What is TeamViewer?

As a global technology company, TeamViewer offers a remote connectivity platform to access, control, manage, monitor, and support any device — across platforms — from anywhere.

With more than 600,000 customers, TeamViewer is free for private, non-commercial use and has been installed on more than 2.5 billion devices. TeamViewer operates in the field of Remote Connectivity, Augmented Reality, Internet of Things, and Digital Customer Engagement, enabling companies from all industries to digitally transform their business-critical processes through connectivity.

Founded in 2005, and headquartered in Göppingen, Germany, TeamViewer is a publicly held company with approximately 1,400 global employees. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX.

For more information, go to www.teamviewer.com.

TeamViewer Features

Remote Administration Features

  • Supported: File transfer
  • Supported: Instant message
  • Supported: Access to sleeping/powered-off computers
  • Supported: Session record

TeamViewer Screenshots

Screenshot of Connect to devices and provide remote support.Screenshot of All devices are a few clicks away.Screenshot of Monitor and manage devices proactively.Screenshot of Screenshot of Gain visibility into IT by tracking assets.

TeamViewer Videos

TeamViewer Remote: It's time for a new view
TeamViewer Remote: It's time for a new view

TeamViewer Integrations

TeamViewer Competitors

TeamViewer Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesArabic, Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Frequently Asked Questions

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

TeamViewer starts at $24.9.

SolarWinds Dameware Remote Support (DRS), GoToMyPC, and BeyondTrust Remote Support are common alternatives for TeamViewer.

Reviewers rate File transfer highest, with a score of 8.5.

The most common users of TeamViewer are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(2516)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Seamless Communication: Users have praised TeamViewer for its seamless communication capabilities, including a variety of options such as chat, call, and video that enhance interactions with remote clients. The augmented reality feature was particularly highlighted for its usefulness in addressing hardware and cabling problems.

Efficient Remote Access: Reviewers emphasized the platform's efficiency in accessing and controlling remote laptops and computers, significantly aiding in issue resolution. They also lauded TeamViewer for its comprehensive remote access features and ease of use.

Fast and Secure Connection: Customers appreciate the fast and secure connection provided by TeamViewer, along with the reliable chat feature for smooth support sessions. The monitoring and asset management capabilities were also appreciated for enhancing the remote access experience.

Connectivity Issues: Users have reported frequent interruptions with other calling software during connections, slow connection speeds, occasional connection failures, difficulties in matching versions for smooth operation, and challenges with remote connections via proxies.

User Interface Concerns: Some users have expressed dissatisfaction with the recent changes to the user interface, citing difficulties in displaying two monitors as desired, inconsistencies across different versions in starting screens, a need for a simpler UI layout that is more intuitive for end-users with locked admin privileges, and slower app startup times affecting efficiency.

Cost and Pricing Challenges: Reviewers have raised concerns about high costs associated with licensing limitations impacting concurrent session restrictions tied to pricing plans. Additionally, there is dissatisfaction with pricing structures and challenges faced when attempting to cancel subscriptions.

Reviews

(1-25 of 45)
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TeamViewer Review

Rating: 10 out of 10
Incentivized
September 09, 2024
Verified User
Vetted Review
Verified User
TeamViewer
8 years of experience
Implementation Rating
7
Utilize TeamViewer’s security features such as end-to-end encryption, strong passwords, and two-factor authentication to protect sensitive information.

When You Need Instant Remote Access

Rating: 10 out of 10
Incentivized
August 26, 2024
YG
Yvonne Graber
President, Owner
Computer Community Hospital (Information Technology & Services, 1-10 employees)
Vetted Review
Verified User
TeamViewer
15 years of experience
View profile
Implementation Rating
10
No nothing that really sticks out. For the most part I have only had to uninstall and reinstall application a couple of times when I hit a glitch. I will say that on a MAC it is a little harder to implement due to Apple's Permissions that need to be set. Sometimes it needs the client to intervene to get those permissions set.

Use of TeamViewer

Rating: 10 out of 10
August 26, 2024
VM
Vitor Mageste
Gerente de produto
Voice Manager (Telecommunications, 201-500 employees)
Vetted Review
Verified User
TeamViewer
6 years of experience
View profile
Implementation Rating
8
The implementation of teamviewer is fast and objective. For a first implementation, just register and with a few clicks it is possible to configure the environment and make the application available to users. For device access, the app quick version support is excellent for its simplicity for the end user to activate.

TeamViewer - a tool to expand business boundaries beyond geographic boundaries.

Rating: 10 out of 10
Incentivized
July 31, 2024
CA
CSM AG, Robert Schürch
CEO
CSM Systems AG (Information Technology & Services, 11-50 employees)
Vetted Review
Verified User
TeamViewer
5 years of experience
Implementation Rating
10
It's easy and as expected for such a product. TeamViewer is based on a secure high level of program code. Assuming that many new KI functionality of many new aspects will make the product even stronger in the near future. We are looking forwards for such new functionality that will create new features for us too.

TeamViewer - Brings Teams Closer

Rating: 8 out of 10
Incentivized
April 01, 2024
Verified User
Vetted Review
Verified User
TeamViewer
4 years of experience
Implementation Rating
8
Implementation was seamless, all we had to do was install the TeamViewer application on all the computers and upload the licensing information. Rest was taken care of automatically by the TeamViewer application itself. A bit of a learning curve for the employees to use all the features of the TeamViewer but it's not mindboggling to any extent.

TeamViewer - Effective and easy remote access solution for IT support

Rating: 6 out of 10
Incentivized
March 30, 2024
ES
Ernst Sinnegger
IT Team Manager
Hillebrand Baufirmengruppe Holding GmbH (Architecture & Planning, 51-200 employees)
Vetted Review
Verified User
TeamViewer
10 years of experience
Implementation Rating
8
It's easy to implement, espacially the various clients (host, quicksupport, full version etc.) is very helpful to have an solution to get access to different clients and IT landscapes.

TeamViewer, Remote to the Future

Rating: 10 out of 10
Incentivized
February 21, 2024
RH
Robert Holman
Network Administrator/ IT Operations
Automated Products Inc. (Construction, 51-200 employees)
Vetted Review
Verified User
TeamViewer
2 years of experience
View profile
Implementation Rating
8
Its very easy to set up and configure. Just make sure you have you users and user groups set up similar to your companies Active Directory users and groups to make it easier to manage. Same thing with setting up the devices. Try to use the same format and groups to the devices side of TeamViewer

TeamViewer is the best remote support tool out there

Rating: 10 out of 10
Incentivized
February 05, 2024
Verified User
Vetted Review
Verified User
TeamViewer
10 years of experience
Implementation Rating
10
I am a one-user account currently, but having been a part of a larger account in the past, I believe it is quite easy to get set up with TeamViewer, creating a log in and downloading the software, and putting in the code. You are all set and ready to log in.

TeamViewer Review

Rating: 8 out of 10
Incentivized
February 05, 2024
Verified User
Vetted Review
Verified User
TeamViewer
12 years of experience
Implementation Rating
10
Because I only use TeamViewer to connect remotely to a large number of computers (and don't use any of their management features), the implementation was simple. It only involved installing the client on all the computers I support. I made sure all were set to update automatically, and I made sure that all have a "Personal Password" so I don't have to rely on the random password that you otherwise have to use. Our implementation was not so much a defined project, but is just an ongoing effort to make sure all servers and clients have the software installed, and that I can see the shortcut to the each when I logon to my account.

TeamViewer does the job for us

Rating: 10 out of 10
Incentivized
February 03, 2024
TK
Thom Krystofiak
Engineering Team Leader
XCast Labs (Telecommunications, 11-50 employees)
Vetted Review
Verified User
TeamViewer
5 years of experience
Implementation Rating
10
Our needs were relatively simple, but implementation was a breeze. We have a corporate license, and applying it to individual users was dead-simple.

TeamViewer review by Muhammad Waheed Ensari

Rating: 8 out of 10
Incentivized
January 29, 2024
Implementation Rating
9
We were able to use TeamViewer with minimum system requirements, zero hassle, easy to use steps for implemtation, self-guided TeamViewer implementation with quick support and help bubbles on the way. TeamViewer take moments and get started in seconds with the next generation of the world's most trusted remote access application

One of the best remote tools

Rating: 8 out of 10
Incentivized
January 29, 2024
EF
Eugenio Fajardo
Jefe de Proyectos de Cómputo
Universidad Iberoamericana (Education Management, 1001-5000 employees)
Vetted Review
Verified User
TeamViewer
8 years of experience
View profile
Implementation Rating
9
The process was very straightforward. Implementation was quick and the only concerns were specific to some administrative configurations. Once those configurations were done, the process of deploying to the users went smoothly. Some recommendations in the deployment process to avoid some details and delays could be sure to have the latest operating system security updates.

Great Software

Rating: 9 out of 10
Incentivized
January 25, 2024
Verified User
Vetted Review
Verified User
TeamViewer
6 years of experience
Implementation Rating
9
I was part of the planning and budgeting team and was not part in the implementation of the software. Since i am an IT System Analyst i am not directly involved in the technical part of the implementation. But with the calls i had with the colleagues form IT which took part directly that said it was super easy and went smoothly with great support from TeamViewer.

A Good Alternative for Remote Support

Rating: 9 out of 10
Incentivized
January 25, 2024
Verified User
Vetted Review
Verified User
TeamViewer
5 years of experience
Implementation Rating
9
It is quite powerful and a good alternative in terms of remote management. Pricing for small-scale companies can be expensive, but it also meets what is expected of it. You can manage your work from your phone, tablet and desktop computer. As a suggestion, in the long run, it is inevitable that clients will have connection problems due to the low version. It will be better if they fix this.

Managing remote unmanned sites in remote locations.

Rating: 8 out of 10
Incentivized
January 24, 2024
WR
Wes Readhead
Senior systems analyst
Bridged IT Services (Information Technology & Services, 11-50 employees)
Vetted Review
Verified User
TeamViewer
6 years of experience
Implementation Rating
10
Setting up new machines for our clients and organisation is straight forward and easy, even for someone with little experience in the area. The process remains the same regardless of what device or version we install it on and the TeamViewer ID also remains the same (based on hardware) regardless of how many times it is updated or removed and re-installed.

I Loved it and recommended for use.

Rating: 8 out of 10
Incentivized
January 24, 2024
Verified User
Vetted Review
Verified User
TeamViewer
5 years of experience
Implementation Rating
8
While setting up TeamViewer you can face problems not just simple ones it can be something that sometimes gets very hard and the problem is connecting with the customer's computer. If you have a non-technical customer, connecting using TeamViewer can be a very difficult task.
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