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TeamViewer

TeamViewer

Overview

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

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Recent Reviews

TeamViewer Looks Good

9 out of 10
February 16, 2024
Incentivized
We generally use TeamViewer for the remote support when any user will face any issue then we can use the same for support and its very …
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TeamViewer for all

5 out of 10
February 09, 2024
We use TeamViewer when we want to access a computer at a different location. It is usually used to troubleshoot problems that another …
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TeamViewer Review

8 out of 10
February 05, 2024
Incentivized
I support about 50 computers remotely at a church in TN. About 10 of these are servers and the rest are user workstations. Because I am …
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TeamViewer is a useful Tool.

10 out of 10
February 05, 2024
Hi there,
I use TeamViewer on daily lab routine to access/ capture data from instrument. TeamViewer not only enables me to collect data …
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Great Software

9 out of 10
January 25, 2024
Incentivized
We use TeamViewer as a corporate since we have to reach several users and sometimes several servers which are in a container. Since we …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (418)
    9.2
    92%
  • Over-the-Internet remote session (412)
    8.9
    89%
  • File transfer (401)
    8.5
    85%
  • Instant message (368)
    8.0
    80%

Reviewer Pros & Cons

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Video Reviews

7 videos

Product Review: TeamViewer Keeps Problem Resolving Remote & Flexible
01:58
Product Review: One Obstacle in TeamViewer's Ability to Keep Student's Connected is It's Pricing
02:57
Product Review: TeamViewer Keeps The Connection Strong Between In Office & Work From Home Workers
01:26
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Pricing

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Remote Access

$24.90

Cloud
per month (billed annually) 1 Licensed User

Business

$50.90

Cloud
per month (billed annually) 1 Licensed User

Premium

$102.90

Cloud
per month (billed annually) 15 Licensed Users

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.teamviewer.com/en/buy…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24.90 per month (billed annually)
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.2
Avg 8.3
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Product Details

What is TeamViewer?

As a global technology company, TeamViewer offers a remote connectivity platform to access, control, manage, monitor, and support any device — across platforms — from anywhere.

With more than 600,000 customers, TeamViewer is free for private, non-commercial use and has been installed on more than 2.5 billion devices. TeamViewer operates in the field of Remote Connectivity, Augmented Reality, Internet of Things, and Digital Customer Engagement, enabling companies from all industries to digitally transform their business-critical processes through connectivity.

Founded in 2005, and headquartered in Göppingen, Germany, TeamViewer is a publicly held company with approximately 1,400 global employees. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX.

For more information, go to www.teamviewer.com.

TeamViewer Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

TeamViewer Screenshots

Screenshot of Connect to devices and provide remote support.Screenshot of All devices are a few clicks away.Screenshot of Monitor and manage devices proactively.Screenshot of Screenshot of Gain visibility into IT by tracking assets.

TeamViewer Videos

TeamViewer Remote: It's time for a new view
TeamViewer Remote: It's time for a new view

TeamViewer Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesArabic, Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Frequently Asked Questions

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

TeamViewer starts at $24.9.

Reviewers rate Remote Active Directory® management highest, with a score of 9.8.

The most common users of TeamViewer are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(2501)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We have deployed it on all of our desktops for easy troubleshooting access for quick support for both the end user and our Help Support staff.
It was easy to setup and use. We are able to support laptops, desktops, and phones with a click of a button. Super fast and steady connection.

Allows for more than one connection so I can do more than one support call at a time.
  • Quick Support to desktop.
  • Scheduling meetings with video and phone support.
  • Sharing a desktop for meeting.
  • Maybe forcing the two-factor mode.
  • More information in regards to privacy issues and notifying the end user.
  • Maybe some videos for the end users.
We recently had a user who wanted to do a training/demo and we where able to set him up with the TeamViewer meeting module. Where he was able to invite others to his meeting. He was very happy with the setup and his meeting went well. The app worked well and no performance issues. On an operational level it’s pretty intuitive.
Remote Administration (11)
69.0909090909091%
6.9
Screen sharing
90%
9.0
File transfer
100%
10.0
Instant message
90%
9.0
Secure remote access with Smart Card authentication
N/A
N/A
Access to sleeping/powered-off computers
80%
8.0
Over-the-Internet remote session
90%
9.0
Initiate remote control from mobile
80%
8.0
Remote management of servers & workstations
80%
8.0
Session record
70%
7.0
Monitoring and Alerts
N/A
N/A
Multi-platform remote control
80%
8.0
  • Quick remote support to the end users. Helps us both resolve issues on a timely matter.
  • TeamViewer 13 gave us more flexibility with many devices.
  • Migration from TeamViewer Corporate 12 to TeamViewer Corporate Subscription. Saved us 50%.
  • Their sales and support team where easy to work with and get this done.
I've used all three above for many years. I switched over to TeamViewer for a couple of reasons.
1. Cost 2. Support 3. Product changes. TeamViewer offers nearly all what the three products above do all in one price.

LogMeIn was getting more expensive and giving less. Their support team was also not as quick to resolving some issues we had with our accounts.

Worth the money and easy to use.
I have been able to track and update over 200 + desktop and laptop both at our main office and off-site.
Its been very helpful during covid-19. I've been able to support staff who have had to use their own devices.
Including supporting some Iphones. Just renewed again this year and the price remained the same. So very happy with it overall.

No technical issue using it.
Yes, We have taken advantage of the 2Factor feature. Works well no issues. Just an added security which is nice and its part of the software at no extra cost. which is nice.
No premium support have been a long user of this product. First time customers may want to add it for the first year and if your company is large with my endpoint and users.
Teamviewer will boost your production and lower your time with each support call. Worth the investment.
Great product and good price. Easy installation and steady outcome.
5
5 Admin and 350 endusers
3
Full Desktop and network support for over 350 end users. Including remote support for home end users. Must have strong hardware and software knowledge. Including networking supports.
  • Remote home support.
  • Internal support.
  • Quick and easy to connect to any platform.
  • Mobile Support
  • File transfers
  • Group meeting and chats
  • Secure transfers
  • Secure Remote Access for end users
Already renewed. Again works great and never have had any technical issues with. Love that they are always improving and updating the software.
Yes
It replaced logmein and logmein central a few years ago. Cost was the biggest thing for us since we are non profit org.
But I did find it more easier to use than logmein.
  • Price
  • Product Usability
Cost was the number 1 factor and they ease of use.
not sure, but using it for at least 30days help evaluate a product. For me anyway. It lets you see how many ways you can use it.
  • Implemented in-house
Change management was minimal
we pushed out the msi package.
  • no training
yes for me it was. But the do have some nice vidoes
The product is just right

Think of groups names and devices so you can keep everything neat
Some - we have done small customizations to the interface
Logo,Color and quick link connection
none that I can think of now
It works great no issues using it. Staff are able to download and install it.
was not needed for us. We been using it for over 7 years. We pretty much know how to resloved any issues and if not we use the help and FAQ or videos on the website.
No
When trying to remove a Admin staff that left and we had a slight releasing the account. After a few emails problem was fixed.
Easy installation with the MSI package or by send the end user a link. I love the quick connection to a desktop. Make my supporting needs easier during peak hours.
  • Quick connect links for end users to install
  • Being able to have more than one connection to support any given time
  • Keeping track of support calls
  • MAC setup is little harder to have the end user setup due to the Privacy and permission needed.
Yes
Have use it many times. It came in handy when trying to help and end user load a work app. Since end user could not get it to work.
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Always available if setup correctly.
Steady connection and easy quick connect and disconnect
  • none at this time
  • AD maybe
  • outlook365
Yes, Microsoft support it
  • File import/export
  • Single Signon
It was easy to connect it to Office365 for meeting and support calls
Test one machine first before deploying system-wide
Pretty easy request a renewal quote, remove add-on, due to loss of staff and had taxes removed. It was done in 2 days.
Got everything done by email fairly quickly
yes, got what i wanted for our company.
Think what features you are looking for and ask many question. Don't buy what you don't need or use.
Yes
Always like to have the current version.
  • stay up to date
  • easy desktop access
  • no end user support needed
  • stay current
No
No
Corus Mabulwana | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use TeamViewer specifically from ICT for support purposes, where we connect to users remotely to take control of their computers to address the various challenges users experience. With the COVID-19 Lockdown, TeamViewer has been a vital tool and allowed us to work as if we were in the office. It is no doubt, our worked more than doubled, and without TeamViewer, we wouldn't have been able to make it, looking at the fact that most of our users are not tech savvy, and as such, explaining simple steps, was a huge challenge.
  • The ability to resolve problems remotely.
  • Speed and efficiency to connect to users' computers using the corporate portal where you can see all connected clients.
  • Reporting, which gives us an overview of the Return of Investment on the product.
  • The main challenge we experience with the product, is when we need to perform a task which requires elevation, as you can no longer have control of the remote computer, but to try and get the end user to follow instruction.
  • I think just like with some earlier edition, where one could deploy a script along with the customized client to deal with these, it can go a long way. In some cases, even though you can get the user to elevate, they will still struggle to do certain things.
  • Another way TeamViewer can improve the product, would be to allow a web based connection method, without the need to download and install the QuickConnect App, as many of our elder generation users, will be able to click the link to download the app, but cannot locate the download from their browsers or folders.
Being a corporate client, the ability to create support groups and manage those user groups accordingly depending on their support tiers is an added advantage and makes it a lot easier to monitor users who are connected and are still waiting to be assisted. Engineers can assign pending remote sessions to themselves and take over the sessions to assist and in that way, ensuring compliance to our Service Level Agreements.
Remote Administration (11)
94.54545454545455%
9.5
Screen sharing
100%
10.0
File transfer
90%
9.0
Instant message
100%
10.0
Secure remote access with Smart Card authentication
100%
10.0
Over-the-Internet remote session
100%
10.0
Initiate remote control from mobile
80%
8.0
Remote management of servers & workstations
100%
10.0
Centralized management dashboard
100%
10.0
Session record
100%
10.0
Monitoring and Alerts
70%
7.0
Multi-platform remote control
100%
10.0
  • It has impacted positively as we always relied on walk-ins in or site visiting in order to assist users, but since the implementation, one can be able to work with multiple client workstations at a time, depending on the task at hand.
  • This has even come in handy for our remote users as we are able to connect to the computers and assist them immediately without having to wait for the weekly site visitation which we had in place.
  • With COVID-19 and the subsequent Lockdown, TeamViewer allowed us to reach to even our elder generation users with whom it was difficult to explain step by step actions over the phones, as half the time, you'd tell them to take a particular action, but they will have no idea what or where you talking about. So with TeamViewer, you just send a link, the user clicks and download the app, then you can connect and do everything you need to in order to support the user.
We were using the built-in functionally on SysAid, but it was always a challenge as it relied on an agent being deployed to the target workstation, whereas with TeamViewer, you can just send the user a link to download and run the custom client, and immediately see them on the portal.

We also tested TeamViewer Embedded with SysAid, but it presented the same challenges, as it still relied on an agent to be successfully deployed before we could connect to the remote computer.
I still feel there's a lot that can be done, more especially when it comes to customer requests, as I had at some stage I had requested a feature which was available in an earlier version, but I couldn't get it, although it was important for us. With the current edition, when an action you need to perform on a user's computer, requires elevation, you lose total control on the user's PC, and have to rely on the user's competent to take the rest of the steps you have to perform, as you can only see, and not control the remote PC.
Based on both our technicians and client base, the experience is so seamless, including the fact that users only need to download and run the app once, and from there, a shortcut gets placed on their desktop, which they can then user to request for assistance or just to run the app when required by a technician.
ICT Support Staff and General Staff Members for the university.
1
TeamViewer is quite a straight forwards software, and I have been tasked with adding account for new technicians and interns from time to time, so as a result, the challenges I get from these people, is only in cases where they need to know how to use or authenticate new devices they sign in from, including password resets should they forget.
  • We acquired the product specifically for remote support, and so far we using it for just that.
  • Being able to take over tickets from other technicians to speed up the support when you see the client logged in on the portal.
  • Remote Server Admin, as at the moment, we rely solely on RDP, which ij turn requires VPN access.
WE have been using the product for the past couple of years, and so far delivers to our over 95% or our expectations, with the remaining 5%, being the issue with losing control upon elevation.
Yes
As stated on the main review, we were using SysAid ITSM's built-in remote support which relied an agent being installed on the user's PC, meaning if for some network reason, the agent wasn't successfully installed, one wouldn't be able to connect to the remote PC, let along the connection speed.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Vendor Reputation
  • Positive Sales Experience with the Vendor
  • Analyst Reports
As a non-profit organization, and sensitive to security, it was important for us to look for a product which was both affordable, but at the same time reputable, hence we also had to check which other companies currently use the product.
From my experience, TeamViewer is the leader in the field, more especially when it comes to security.
No
Unfortunately our company cannot afford premium support, and finds what we are able to do with the product at the moment, sufficient. Even if we could afford to pay for premium support, there wouldn't be any return of investment, looking at the scale of support we require, and what we use the product for.
No
I wish I could say yes, but the one time we engage with TeamViewer, was for a request for a feature which we had enjoyed on an earlier edition, but no longer available to the latest addition. With this feature, we were able to deploy a Windows Registry entry to the client PCs, and it allowed us to control the user's PC even when it required elevation, but now, once elevation is granted, you lose total control of the PC, and can only see the user screen and have to tell the user what to do, making it rather difficult to so some troubleshooting.
  • Remote Support
  • Admin Portal where all connected users can be managed
  • Reporting
  • When assisting a user where Windows Elevation is required.
Yes
Based on my own experience, I have been able to assist users on basic things using my mobile phone, but for much complex problems, the mobile interface doesn't really help much, as it requires panning and scrolling from one end to the other in order to see the user's screen. However, if the user you are supporting is also using a mobile device, the interface is perfect.
We evaluated the integration with SysAid ITSM with the hope of making connecting to users computers easier from within the Support Tickets, but unfortunately, the integration relies on an agent successfully installed on the target computer, something which prompted us to try TeamViewer, instead of the built-in Remote Support functionality within SysAid itself.
  • G Suite
Since we are using G Suite for our corporate emails and other services, it would become hand for users to immediately request for support from within those products, without necessarily needing to first raise a ticket through our ticketing system.
Looking at the products we support, I don't see any need to integrate the system as it works just fine as a stand alone product.
None at this stage, and I believe, from the attempt we tried with SysAid, the integration will only add to the cost of the product, and not necessarily add any value since the product or Return Of Investment, but finds the product to works just well as a stand alone.
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