TeamViewer Reviews

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1546 Ratings
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Score 8.3 out of 100

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Reviews (1-25 of 200)

Derek Sanborn | TrustRadius Reviewer
May 27, 2020

Does what it's supposed to, but support and other policies would prevent me from going back

Score 3 out of 10
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Likelihood to Recommend

If you need to continuously remote into other machines securely, this is an option. It's also helpful to control a team of support reps who you want to control access to specific machines. I do not believe it to be the best option on the market but if you can catch a flash sale, it can be a good value.
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Christopher Pillion | TrustRadius Reviewer
April 16, 2020

Advanced technology for remote support

Score 9 out of 10
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Likelihood to Recommend

TeamViewer is perfect for remote installation of any software and you can easily correspond with your team members, you can give them lectures about any issue they face for example adjusting the browse settings and adjusting VPN, because this software is associated with a phone call. I would say it is the best suited platform for our organization.
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Bruno Carvalho | TrustRadius Reviewer
March 27, 2020

The ideal and simple remote access solution.

Score 10 out of 10
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Likelihood to Recommend

The main scenario for using the tool is remote access to solve problems in the IT area, such as: installing files and programs, uninstalling files and programs, accessing Windows settings, installing printers, scanners, freeing up disk space, backup, corrupted data. Users always praise the tool and the team because problems are always resolved quickly.
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MUKESHI RANI MALIK | TrustRadius Reviewer
February 27, 2020

Perfect utility for remote work.

Score 10 out of 10
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Likelihood to Recommend

Perfect if you need to leave a machine running that you can remote in for later. I imagine it would also be great if you are providing software support since its really easy to install, configure and run. Its also great for personal use since its free and still contains all features.

I wouldnt use it for transferring or sharing large file sizes. I dont think the tool is designed for that.

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Anonymous | TrustRadius Reviewer
March 13, 2020

Not Free But Worth It!

Score 10 out of 10
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Likelihood to Recommend

If you need to quickly do a remote session with a client and see what they are seeing on their end for troubleshooting or need to do a Remote Desktop connection without being on the same network then it’s fantastic. It’s also good for transferring files and copy-paste is also supported across your computer and the remote one. If the file is really large then the transfer can take a long time, though. Because of the reliability issues I have experienced I wouldn’t recommend it for critical applications.
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Mike Narumiya | TrustRadius Reviewer
December 23, 2019

Workhorse that delivers, allows the team to view what they need.

Score 10 out of 10
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Likelihood to Recommend

Needed something I could demo very easily to see if I like it. In addition, need something relatively easy to deploy to very non savvy customers that had options to always allow access, or to have challenged access. Also needed an option that is lightweight and not a resource hog. This has worked very well for us on these fronts. Perfect for small business or if interacting with large numbers of less than technical staff or clients.
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Rahul Dhangar | TrustRadius Reviewer
August 15, 2019

Teamviewer - A very trustable and secure alternative for remote desktop connections

Score 10 out of 10
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Likelihood to Recommend

Teamviewer is best suited for any team who can afford their commercial licensing costs and have a good enough bandwidth to support its connection for a seamless work experience. It could be a bit pocket heavy for small team sizes where budget is stringent and if budget is a problem, then one should look at other cheaper options
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ONeal Taylor | TrustRadius Reviewer
December 03, 2019

TeamViewer Review

Score 9 out of 10
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Likelihood to Recommend

This software is great as it allows the Support team to help troubleshoot issues remotely. Not good for conference calls or screen sharing in meetings.
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João Mauricio | TrustRadius Reviewer
December 02, 2019

Teamviewer is excellent and is the best tool for remote access for users.

Score 10 out of 10
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Likelihood to Recommend

The best scenario for using this tool is in support teams. Through TeamViewer support we can solve software problems on users' computers. We were able to install and uninstall programs, remove files, and other things. It is a lightweight, beautiful and fast tool. It's easy to use for everyone at IT.
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Sohaib Ahmed Khattak - PCI QIR | TrustRadius Reviewer
November 13, 2019

TeamViewer! Eyes for the team.

Score 8 out of 10
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Likelihood to Recommend

I would for sure recommend TeamViewer to a small team of support personnel but a large team would require some more advanced tool with more licenses. Sometimes TeamViewer faces issues opening a session once another user just logged off from a session. Overall, it's a workable product that is widely used but more suited for small teams.
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Andrea Wroot | TrustRadius Reviewer
September 20, 2019

Thumbs up for TeamViewer!

Score 9 out of 10
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Likelihood to Recommend

If you are a big company and wants to avoid visiting floors to provide tech support then TeamViewer is the solution you need. It is a trustable brand, therefore, if you have to connect with your clients to provide tech support they will not hesitate while granting the permission of their security systems.
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Rafael Silva | TrustRadius Reviewer
December 16, 2019

The best way to solve problems remotely.

Score 10 out of 10
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Likelihood to Recommend

This software is always recommended for IT support teams. With this tool, the company saves on fuel and travel time for support staff to solve computer problems. Remote access is for installing and uninstalling programs, adjusting operating system settings, blocking applications and services, backup, removing and deleting files and other things.
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Stephen Wittmaak | TrustRadius Reviewer
August 14, 2019

TeamViewer is a team player!

Score 8 out of 10
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Likelihood to Recommend

For small networks with a dedicated IT team TeamViewer is great, or, as we used it, if you use thumb drive style mini-computers on monitors, you can change the content on the screen from anywhere.
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Lujan Aromando | TrustRadius Reviewer
August 13, 2019

Excellent Remote Online sharing

Score 10 out of 10
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Likelihood to Recommend

Excellent remote desktop access solutions. Incredible fast and secure global network. Through innovative technology, it can do remote administration of unattended services. Perfect for network sharing and perfect for file sharing.
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Oscar Avelar | TrustRadius Reviewer
November 15, 2019

TeamViewer, a good choice everyone knows.

Score 9 out of 10
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Likelihood to Recommend

We use it a lot when we work with our providers. All of them are familiarized with the tool and it is a fast way to get support. I say this is a good scenario for anyone.
On the other hand, for our internal use, we use other tools like Webex Meetings because TeamViewer does not offer SIP integration. If you need to video conference with a desk control, TeamViewer is not the best option.
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Dave King | TrustRadius Reviewer
September 13, 2019

Remote access using TeamViewer

Score 10 out of 10
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Likelihood to Recommend

Remote training is a great use. Remote support and guiding users through issues is very convenient. Addding users to my personal list so I can easily find them to remote control works great as well.
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Anonymous | TrustRadius Reviewer
October 22, 2019

TeamView usage review as a software to remotely get access to another employee's device

Score 8 out of 10
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Likelihood to Recommend

If your company prefers for the service desk to connect remotely to employee's device in order to fix issues / perform some software updates etc. this product is for you.

I don't think this product is the best solution for a simple need of screen sharing. More useful if you'd like to let the other user take over the control of your screen / device.
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Anonymous | TrustRadius Reviewer
September 22, 2019

Seamlessly access a different world, from the comfort of your seat.

Score 9 out of 10
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Likelihood to Recommend

Well Suited:
  • Remote software support for users who are based in different geographical locations.
  • Access to remote hardware units that do not have peripherals (Screen, keyboard, mouse, etc) attached.
  • Small file transfers between two sessions.
  • Hosting meetings with screen sharing.
Not Well Suited:
  • Facilitating large file transfers,
  • As a replacement for proper video conferencing software,
  • Handling multiple connections simultaneously, or managing multiple support sessions.
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Adriano Rosa | TrustRadius Reviewer
July 10, 2019

Complete remote assistance software

Score 8 out of 10
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Likelihood to Recommend

TeamViewer is well suited when any employee or client have any problem with any software or support. The support technicians do not need to go personally to repair something in your computer, he just takes remote control of it and solves your problem. The scenario where TeamViewer is less appropriate is when the internet connection is slow, you will have some lag.
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Feature Scorecard Summary

Screen sharing (160)
9.2
File transfer (151)
8.7
Instant message (141)
8.4
Secure remote access with Smart Card authentication (62)
8.4
Access to sleeping/powered-off computers (98)
8.1
Over-the-Internet remote session (154)
9.0
Initiate remote control from mobile (129)
8.3
Remote management of servers & workstations (131)
9.0
Remote Active Directory® management (72)
8.6
Centralized management dashboard (95)
8.1
Session record (98)
8.5
Annotations (81)
8.4
Monitoring and Alerts (89)
8.2
Multi-platform remote control (124)
8.7

About TeamViewer

TeamViewer aims to empower users to connect anything, anywhere, anytime. The company says its solution offers secure remote access, support, control and collaboration capabilities for online endpoints of any kind. The vendor says TeamViewer has been activated on more than 1.7 billion devices and serves at least 40 million concurrent connections at any time. Founded in 2005, the company employs more than 700 people in offices across Germany, the United States, Japan and Australia.

TeamViewer Integrations

TeamViewer Competitors

GoToAssist Remote Support, SolarWinds Dameware Remote Support (DRS), BeyondTrust Remote Support (formerly Bomgar)

TeamViewer Technical Details

Operating Systems: Unspecified
Mobile Application:No