TeamViewer Reviews

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1442 Ratings
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Score 8.4 out of 100

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Reviews (1-25 of 198)

Mike Narumiya | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

Needed something I could demo very easily to see if I like it. In addition, need something relatively easy to deploy to very non savvy customers that had options to always allow access, or to have challenged access. Also needed an option that is lightweight and not a resource hog. This has worked very well for us on these fronts. Perfect for small business or if interacting with large numbers of less than technical staff or clients.
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ONeal Taylor | TrustRadius Reviewer
December 03, 2019

TeamViewer Review

Score 9 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

This software is great as it allows the Support team to help troubleshoot issues remotely. Not good for conference calls or screen sharing in meetings.
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João Mauricio | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

The best scenario for using this tool is in support teams. Through TeamViewer support we can solve software problems on users' computers. We were able to install and uninstall programs, remove files, and other things. It is a lightweight, beautiful and fast tool. It's easy to use for everyone at IT.
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Sohaib Ahmed Khattak - PCI QIR | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

I would for sure recommend TeamViewer to a small team of support personnel but a large team would require some more advanced tool with more licenses. Sometimes TeamViewer faces issues opening a session once another user just logged off from a session. Overall, it's a workable product that is widely used but more suited for small teams.
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Andrea Wroot | TrustRadius Reviewer
September 20, 2019

Thumbs up for TeamViewer!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

If you are a big company and wants to avoid visiting floors to provide tech support then TeamViewer is the solution you need. It is a trustable brand, therefore, if you have to connect with your clients to provide tech support they will not hesitate while granting the permission of their security systems.
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Rafael Silva | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

This software is always recommended for IT support teams. With this tool, the company saves on fuel and travel time for support staff to solve computer problems. Remote access is for installing and uninstalling programs, adjusting operating system settings, blocking applications and services, backup, removing and deleting files and other things.
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Oscar Avelar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

We use it a lot when we work with our providers. All of them are familiarized with the tool and it is a fast way to get support. I say this is a good scenario for anyone.
On the other hand, for our internal use, we use other tools like Webex Meetings because TeamViewer does not offer SIP integration. If you need to video conference with a desk control, TeamViewer is not the best option.
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Dave King | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

Remote training is a great use. Remote support and guiding users through issues is very convenient. Addding users to my personal list so I can easily find them to remote control works great as well.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

TeamViewer has very good performance at the time of executing its functions when accessing reports for a team, sharing information through the transfer of files, regardless of its location or sharing our desktop screen in case you need some brief training. It does present some flaws when trying to perform these same functions from a smartphone device as compared to a desktop computer.
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

If your company prefers for the service desk to connect remotely to employee's device in order to fix issues / perform some software updates etc. this product is for you.

I don't think this product is the best solution for a simple need of screen sharing. More useful if you'd like to let the other user take over the control of your screen / device.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Well Suited:
  • Remote software support for users who are based in different geographical locations.
  • Access to remote hardware units that do not have peripherals (Screen, keyboard, mouse, etc) attached.
  • Small file transfers between two sessions.
  • Hosting meetings with screen sharing.
Not Well Suited:
  • Facilitating large file transfers,
  • As a replacement for proper video conferencing software,
  • Handling multiple connections simultaneously, or managing multiple support sessions.
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Rahul Dhangar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Teamviewer is best suited for any team who can afford their commercial licensing costs and have a good enough bandwidth to support its connection for a seamless work experience. It could be a bit pocket heavy for small team sizes where budget is stringent and if budget is a problem, then one should look at other cheaper options
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Stephen Wittmaak | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

For small networks with a dedicated IT team TeamViewer is great, or, as we used it, if you use thumb drive style mini-computers on monitors, you can change the content on the screen from anywhere.
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Lujan Aromando | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

Excellent remote desktop access solutions. Incredible fast and secure global network. Through innovative technology, it can do remote administration of unattended services. Perfect for network sharing and perfect for file sharing.
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Adriano Rosa | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

TeamViewer is well suited when any employee or client have any problem with any software or support. The support technicians do not need to go personally to repair something in your computer, he just takes remote control of it and solves your problem. The scenario where TeamViewer is less appropriate is when the internet connection is slow, you will have some lag.
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Frank McCann | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Well suited to assist users on-site that have some technical knowledge.

Not appropriate for some of our residential clients that may be tech illiterate.

Well suited to help customers that are outside our geographical area, my technicians also can help more than one client at once while never leaving the office or their home in case out of hours calls come in.
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Gregory Pecqueur | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

I systematically recommend it to my clients, without obliging them. This solution helps customers in real-time and speeds up training on our applications. It also allows a faster return of ergonomic and logical problems.
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Roger Mialkowski | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

If you have to support Windows, MacOS, and even Linux, then TeamViewer is a great one-stop shop. Your computer list window can show all of the different OS hosts under a single list so you don't have to use different programs to remotely support the different OSs. TeamViewer is a great use case for remote workers that need remote support.
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Feature Scorecard Summary

Screen sharing (158)
9.2
File transfer (150)
8.7
Instant message (140)
8.4
Secure remote access with Smart Card authentication (60)
8.4
Access to sleeping/powered-off computers (96)
7.8
Over-the-Internet remote session (153)
9.1
Initiate remote control from mobile (128)
8.5
Remote management of servers & workstations (129)
9.0
Remote Active Directory® management (70)
8.6
Centralized management dashboard (94)
8.1
Session record (97)
8.5
Annotations (80)
8.3
Monitoring and Alerts (88)
8.1
Multi-platform remote control (123)
8.8

About TeamViewer

TeamViewer aims to empower users to connect anything, anywhere, anytime. The company says its solution offers secure remote access, support, control and collaboration capabilities for online endpoints of any kind. The vendor says TeamViewer has been activated on more than 1.7 billion devices and serves at least 40 million concurrent connections at any time. Founded in 2005, the company employs more than 700 people in offices across Germany, the United States, Japan and Australia.

TeamViewer Integrations

TeamViewer Competitors

RescueAssist, Dameware Remote Support, BeyondTrust Remote Support (formerly Bomgar)

TeamViewer Technical Details

Operating Systems: Unspecified
Mobile Application:No