TeamViewer

TeamViewer

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.3 out of 100
Top Rated
TeamViewer

Overview

Recent Reviews

Reviewer Sentiment

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Negative ()
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Awards

TrustRadius Award Top Rated 2022
TrustRadius Best of Award, Best Of Relationship 2022
TrustRadius Best of Award, Best Of Value 2022
TrustRadius Best of Award, Best Of Feature Set 2022

Popular Features

View all 14 features

Screen sharing (280)

9.1
91%

Over-the-Internet remote session (276)

8.9
89%

File transfer (265)

8.2
82%

Instant message (245)

7.8
78%

Reviewer Pros & Cons

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Video Reviews (7)

Record

Pricing

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Remote Access

$24.90

Cloud
per month (billed annually) 1 Licensed User

Business

$50.90

Cloud
per month (billed annually) 1 Licensed User

Premium

$102.90

Cloud
per month (billed annually) 15 Licensed Users

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.teamviewer.com/en-us/buy-now

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $24.90 per month (billed annually)

Features Scorecard

Remote Administration

8.2
82%

Product Details

What is TeamViewer?

As a global technology company, TeamViewer offers a remote connectivity platform to access, control, manage, monitor, and support any device — across platforms — from anywhere.

With more than 600,000 customers, TeamViewer is free for private, non-commercial use and has been installed on more than 2.5 billion devices. TeamViewer operates in the field of Remote Connectivity, Augmented Reality, Internet of Things, and Digital Customer Engagement, enabling companies from all industries to digitally transform their business-critical processes through connectivity.

Founded in 2005, and headquartered in Göppingen, Germany, TeamViewer is a publicly held company with approximately 1,400 global employees. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX.

For more information, go to www.teamviewer.com.

TeamViewer Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

TeamViewer Screenshots

Access devices remotelyTeamViewer Web ClientTeamViewer Tensor (Enterprise)

TeamViewer Video

Introduction to TeamViewer

TeamViewer Integrations

TeamViewer Competitors

TeamViewer Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesArabic, Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Comparisons

View all alternatives

Frequently Asked Questions

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

How much does TeamViewer cost?

TeamViewer starts at $24.9.

What is TeamViewer's best feature?

Reviewers rate Screen sharing highest, with a score of 9.1.

Who uses TeamViewer?

The most common users of TeamViewer are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Reviews

(1-25 of 322)
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Ankit Kumar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
TeamViewer is well suited in any case where one wants to remotely access a device. It works great in most the use cases. It is one of the must-have software for employees who are working from home. This might be not suitable for you if you want to access a mobile from another mobile.
Score 8 out of 10
Vetted Review
Verified User
Review Source
TeamViewer is one of the must have software these days. Anyone who wants to access a device using another device, might use TeamViewer as the remote desktop solution provider. TeamViewer can be easily used while working from home or while working remotely. It not work that great when using to access mobiles using PCs.
Score 10 out of 10
Vetted Review
Verified User
Review Source
As per my experience, Teamviewer is well suited for all companies. Even it is well suited for professionals also. It is useful tool which must have in their organization. It is useful only if you have multiple offices. It is not suitable for single small office where all users are at one place.
Score 7 out of 10
Vetted Review
Verified User
Review Source
TeamViewer is great for traditional support scenarios where an agent needs to double-check information or reproduce the issue from a user perspective. The performance is generally very good with no noticeable lags or freezes. You buy concurrent user licenses so that's definitely a plus on the budget side, compared to named users options.
Score 9 out of 10
Vetted Review
Verified User
Review Source
In my opinion Teamviewer is very useful for managing remote server of the customers instead to establish a vpn client session. It's good for users assistant too. It is not appropriate if you need to give assistance in a productive environment where the PC move machinery like robots and where fo move it in security, the operator should approve the connection for exclude human presence near robots.
Steve Lollar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
During COVID, it definitely helped troubleshoot issues with work-from-home users. We could also transfer install .exe of ISO files to deploy software. In some cases, our remote workforce would not have a fast network connection at home. Sometimes TeamViewer would drop the connection, or flat out refuse it.
Score 10 out of 10
Vetted Review
Verified User
Review Source
TeamViewer is great at setting up and tracking the inventory of systems with which you control. The blank screen option is nice for when you need to connect to a device after hours and do not want to startle the crew that might be working around the space. Recording every session would be helpful to track inappropriate use of the tool.
Rafay Khan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I have used this platform in various places like universities, colleges, and my organization. Although I have used this application in various banks to solve the server problems and provide some lectures in meetings. It would be a great experience to have such a type of application. TeamViewer plays a vital role in Covid19 as it becomes a superhero of providing support through remote access.
Wayne Ragusa | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
The software works well enough for a Small shop. Once you grow it becomes too cumbersome to manage. While the software does what it should it does not excel at anything. I think this software is good for a small subset of users less than 50 end users. Keep that in mind
Ho Sung | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source
We used remote support (Teamviewer) for our customers. But the customer's PC was secured. In particular, I couldn't install it on that PC. There was no way to solve this problem, and in the end, after paying a lot of time and money, I went to solve the problem.

No install is a trend, But Teamviewer is old.
Mohammad Mashmoushi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Often times I'd receive an email from an employee where his/her computer is suddenly showing an error when launching a program after a new update; be it an OS update or from the software itself. TeamViewer has enabled me to wirelessly connect & interact with the employee's machine to diagnose & resolve the issue either using my office computer or from my mobile when I'm outside. For IT work & remote computer management, TeamViewer is simply a must-have tool in my arsenal of programs.
Rakhi Agrawal | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
This software has great image quality compared to other remote software products. The ability to text and voice chat through the computers is great for remote support during the pandemic. I use this application a little because there is not always training, but the times I use it have been very useful to help someone and receive help remotely, so I recommend it.
Jay Thakkar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Once my colleague had an error in his code, so we connected through TeamViewer, and I could access his system, we solved that issue. If I talk about a less appropriate scenario which is where I am using TeamViewer through mobile data, and TeamViewer is lagging too much, which needs to improve, I think.
Score 9 out of 10
Vetted Review
Verified User
Review Source
It comes in handy when you have to get software installed by your system admin. Or you are stuck with some code/task that you need to get done, so you can take help from your colleagues, and they can take remote control and help you with the task. It also can be used for code reviews.
Afridi Khan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
In the software and service industry, it is the solution, plus there are several more remote access tools, but TeamViewer is ahead of all first and only one software which helps the companies to solve all the issues sitting at home, office, or wherever. I had a very great experience in the pandemic as a customer was facing issues, and he had some tool for remote access, but it was not that perfect, and my work was not suited to it. I asked him to download TeamViewer, and I took the access and solved the issue, and he was satisfied, so it was a savior in the pandemic.
Stephen Swan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
TeamViewer is appropriate for individuals or small businesses that require continuous access to their systems but can't/haven't setup an enterprise vpn with mobile access.
TeamViewer also works well to support friends/family computers. Ad-hoc connections allow easy access to their machines and help them through any issues.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I think TeamViewer is the perfect tool where you have clients that use windows or mac desktops. It will give your team the flexibility to provide support remotely from basically anywhere in the world as long as they have an internet connection. The software is also easy to use for the end-users and this is very important because if you make software difficult to use the users won't adopt it.
Malay Kumar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Most of the time (almost everytime) we have solved the issues of customer's by simply connecting it through TeamViewer unless and until physical visits are necessary, and if we talk about it's collabolrative feature over video/voice it has room for improvement and there should be provision of bandwidth optimisation for better communication.
Score 8 out of 10
Vetted Review
Verified User
Review Source
TeamViewer is best suited in any IT environment with a heavy remote workforce, with the lightweight and customized installer, TeamViewer is easy to deploy on all your endpoints. The ability to group and customize your "buckets" of computer makes for a controlled and well organized holistic view of all of your endpoints at any time. TeamViewer is less suited for environments that have support technicians that do not possess local administrative rights as TeamViewer has functionality to block-out the screen when a UAC prompt is present.
Klaas Schippers | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
TeamViewer is great for companies that are startups, for larger enterprise customers you sometimes see that there are restrictions on the servers. I do not know why larger companies sometimes restrict programmes like TeamViewer but at the same time allow products like Microsoft Teams. Once you use it, it's very easy and secure thanks to the authentication.
Paul Saacreia | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is a reliable solution for remotely accessing desktops or servers if physical access is not possible. Multiple systems can be connected at the same time. Very intuitive to use and is secure Supports connectivity through the mobile app which can be downloaded from the Android play store. All connections are encrypted through a passcode keeping security in check.
Score 10 out of 10
Vetted Review
Verified User
Review Source
This tool is very useful for remote support on multiple platforms. It is very simple tool substantial for even a highly computer analphabetic person to download and install and start the TeamViewer session with minimal over the phone guidance.