It is about license scheme. The problem is when the version approach to end of life and the version becomes unavailable, and upgrades are not valid. You have to pay extra for upgrade and in some instances, it becomes a better option to buy a new license.
Teamviewer is a great tool and it helps in many ways for any companies. I highly recommend this product for pretty much anyone. It is an all in one solution can assist with many aspects of business and is well worth the money for what it can do to help achieve flexibility and mobility.
As long as I continue to provide remote support for my clients, it's a no brainier. For what I pay out, I probably make it back tenfold in the ability to provide remote support from wherever and whenever. Not to mention the saved gas money for a fix that only takes 5 minutes but it takes you 20 minutes to get there. As my business continues to grow, and I support more and more clients, my need for TeamViewer will only grow.
We will continue to use this software because it is a great solution to our remote access needs both on our network domestically and internationally as well as outside of our network with customers and business partners. I haven't found another remote access software that would meets our needs at the same standard that TeamViewer does.
The product continues to improve in functionality. Unless TeamViewer becomes more "pushy" for some of their secondary products or they change their licensing strategy, I actually expect we will continue to utilize TeamViewer more.
Because my focus is more on access than management, TeamViewer still incorporates everything that I am looking for in a remote access solution. A value add is the management features, even though they are not as well developed as other competitors they still are pretty good in regards to my original goals.
Current adoption and impression of TeamViewer is high in our company so at this time I don't see us changing to a different solution unless a) we lose supportability or compatibility due to expiration or change of OS, or b) we adopt another solution for a different business need that happens to do what TeamViewer does and it makes fiscal sense to drop TeamViewer to use a product that solves more than one need.
The pricing of TeamViewer would be my only concern when renewing usage of it, but aside from that the product itself fits all the needs I have in a remote connection program. I specifically like it's cross platform capability, it's portability in helping customers using TeamViewer's Quick Support app and it's remote applications also come in handy when using tablets and smartphones.
If it were my decision then I would definitely upgrade to the newer version. The chance of AD integration would be an added bonus to an already great product. The issue that I run into, which is also a plus, is the licensing model for TeamViewer. There isn't a monthly subscription like some of the other programs. You can keep using the version you bought indefinitely, so when a new version comes out you really have to make an overly compelling case that this next version is REQUIRED in order for you to continue using the product. Otherwise your boss tells you to wait for the next version, then we'll see about upgrading.
Secure remote access with Smart Card authentication (62)
Access to sleeping/powered-off computers (98)
Over-the-Internet remote session (154)
Initiate remote control from mobile (129)
Remote management of servers & workstations (131)
Remote Active Directory® management (72)
Centralized management dashboard (95)
Session record (98)
Monitoring and Alerts (89)
Multi-platform remote control (124)
aims to empower users to connect anything, anywhere, anytime. The company says its solution offers secure remote access, support, control and collaboration
capabilities for online endpoints of any kind. The vendor says TeamViewer has been activated on more than 1.7 billion
devices and serves at least 40 million concurrent connections at any time.
Founded in 2005, the company employs more than 700 people in offices across
Germany, the United States, Japan and Australia.