TrustRadius
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.https://media.trustradius.com/product-logos/5v/PN/4ZAW7KOFDJ2B.JPEGTeamviewer is great!It's good for connecting with customers to help troubleshoot and walk users through solving a technical issue. This is a great tool because it allows both the users and tech to see the same screen so everything that's happening during the troubleshooting is seen by users from both sides. TeamViewer can also be used for upgrading servers without needing to set up a VPN, etc.,Fast and reliable. I really like the ability to prioritize the speed or quality of the image. I also like that you can set a static password so that you do not need to use the auto-generated passwords each time.,Maybe include a chat feature like Zoom Meeting, etc. Also, the ability for multiple people to connect to one machine. Ultimately, if Teamviewer can enhance video sharing so that it isn't jumpy that would be excellent,10,It's been positive so far as it allows us to easily and effectively access the client's desktop for troubleshooting purposes It allows for remote sessions into a company resource without the need to set up more complex VPN It also helps to transfer files between computers, even though it is not connected to the network as long as there is working internet.,Zoom and Skype,Zoom Video Webinar, Dropbox, OneDrive,2,,Troubleshooting client's machines/system System update from offsite transferring files,we were able to transfer files without setting up an FTP site We are able to use Teamviewer to see what clients do wrong and direct them to fix their mistakes we were able to use TeamViewer for one on one training,if multiple people can connect to one machine, it may help with training groups of people at once if video sharing were fast enough, it could help enhance certain sessions that require it We need to explore the advanced features to see what we can benefit from,10,Not Sure,Price Product Features Product Usability Product Reputation Prior Experience with the Product,If I were to do it over again, I don't think I will change anything. The evaluation and selection process was done based on prior experience with the product, which had a lot of good things and positive experience and it helped to quickly back up the decision to go with this product.,Implemented in-house,No,Sometimes there is a mismatch with versioning and that can be a bit problematic since a lot of people use one time run instead of install.,10,10,No,N/A, never had to use the support for TeamViewer,connect to another machine using the code and password file transfers are easy to use recording the session is particularly useful and easy to use,set a static password - not so much difficult, but you have to dig into it to find out it is available version inconsistency - often times someone will download TeamViewer and it is a different version than yours, raising the error of version mismatch sharing screen with a video playing lags the system a bit,Yes, but I don't use it,10TeamViewer is a must have in your Technology Tool Kit!We used TeamViewer for our Remote users for support. We had issues in supporting the remote users and trying to access with Remote Desktop with VPN. TeamViewer made that process easy! I have had many instances of users either working from different states, at conferences, etc. They have needed immediate help with issues. TeamViewer was my only option and first choice for support. This product does exactly what it is built to do.,Remote access from anywhere as long as you have an internet connection. File Sharing is simple and easy Ease of Use for any users and is not dependent on experience or technology knowledge. Chat is a great feature when both users are limited in telephone or cellular access.,None that I have noticed.,10,No negative impact only positive. This has made my remote support seamless.,UserZoom and GoToMyPC,Apple Remote Desktop, Bomgar Remote Support Software, Remote Desktop Services,10,2,Out of state Users Remote/Work From Home Users IT Department Members,None,We use it at the capacity our organization is setup.,10,No,Price Product Features Product Usability Product Reputation Prior Experience with the Product,No.,Implemented in-house,No,Change management was minimal,None,10,Self-taught,Easy as pie! Yes for those with knowledge of desktop remote access.,10,No,10,No,The support ID for my desktop app was not working. I received and error that my machine was using a duplicate ID. I was not able to reset it, so the Support team pointed me to a KB Article. The article helped me resolve the issue quickly. The support to having the knowledge of what KB would help was essential to my success in resolving.,Remote desktop function is simple and easy to use. Just provide or receive the ID and Password and off you go. Sharing screen and switching between users was simple as a click of the button. Remote desktop into systems is easy.,I do not use all the functions of the product so nothing that I use is difficult.,Yes,10Perfect utility for remote work.I often have to work remotely and this was the tool I used to ensure that I could still get into my system when working from offsite, a remote location or from home. I leave TeamViewer running on the host machine and then remote in when required. The primary concern was reliability as I needed something that wouldnt crash or shut down since that would significantly impact my work. In all the time I used this, I never ran into that issue.,Being able to reboot and still connect back to the host machine is a life saver. There might be times when your PC locks up or an update causes the system to reboot. In those scenarios you want something that will reconnect and get you back in. It is super reliable. I counted heavily on it to not crash or close itself when needed and it never let me down. Nothing worse than think you can remote into your PC and finding out your remote tool wasnt running. Never had this issues with TeamViewer. Speed was also really good. Working from Hotels etc means I am not always on blazing fast internet so I needed something that would work well even on low bandwidth. This performed admirably.,The mobile version is a little difficult to navigate. I understand part of that is because you are using it on a smaller screen and controlling a different OS but it can still do better in that scenario.,9,No real negative impact. It's worked fine for us and we have had no real issues in all the time we used it.,LogMeIn Rescue, Bomgar Remote Support Software and Zoom,Norton Internet Security, MailChimp, Zoom, WebEx Meetings,4,,Remote log in and access. File transfer and sharing. Screen sharing.,If the file sharing improves in speed and size we might use it to transfer files more frequently.,9,No,Price Product Features Product Usability Product Reputation Prior Experience with the Product Third-party Reviews,I think we did a pretty thorough evaluation. I wouldnt change anything.,9Dependable, reliable remote access software.I have multiple computers that I work with. There is my trusty old laptop. Then I have one PC at work, and one at home. Having cloud back up is nice, but there are times when I need access to a computer I am not close to. We have tools and software that run locally on a computer and the only way to get access to those is to remotely log in to that computer to use it. That is where TeamViewer fits into the picture. It is an absolute godsend because it lets me connect to unattended computers that I have with a single click. I use this all the time to log into the work PC from home, or to the Home PC when I am traveling. The fact that it also lets me transfer files and reboot and reconnect is the cherry on top.,Single click connection. You can connect to any one of your PCs with a single click, no need to mess around with Usernames and passwords. Unattended access. I don't need to have someone at the other computer to let me in. I can set up unattended access and connect to that computer (as long as it's on) in a matter of seconds. It's really simple to set up and add a device to a list of devices you want to connect to. Just install, login and set up. You are done. It is VERY reliable. I cant remember the last time it crashed and left me hanging.,The performance could be better in scenarios where you are working with limited bandwidth. Updates are too frequent and dont really add anything useful.,9,It has made me more mobile and confident in my ability to provide support and data even when I am not at the location. It has made my team more productive because they dont have to be in the same room to collaborate.,Bomgar Remote Support Software and Zoom,Wrike, Norton Internet Security, Slack,8,1,Remote access File transfer Screen share,9EasyTeamsTeamviewer provides an easy solution by which I can remote into the laptops of consultants when they are doing on-site work for us remotely on our off-site infrastructure.,Teamviewer provides a very easy pass key based authentication system by which you can remote into the host machine. It provides a very simple to set up a sharing session Provides a very simple to install executable,Maybe it could provide a prompt for when you would like to allow control of your machine before passing keyboard and mouse control Some optimizing for slower speed internet connections to make it more usable over something like a MiFi connection,7,Overall I it's think positive as it saves time and is very easy to use.,GoToMeeting,WebEx Meetings, GoToMeeting,12,,remote support collaboration with junior technical staff,control of remote network equipment through a serial connection on a remote laptop,it might replace our corp standard for laptop and remote user support,7,No,Price Product Usability Existing Relationship with the Vendor,We followed our standard methodology.,Implemented in-house,No,Change management was minimal,no major issues,7,No,7,No,Overall it has been good but nothing exceptional comes to mind.,remote login remote control,file transfer,Yes,8Simple, Intuitive Small Business IT Remote Support OptionFor a small company with 4 remote offices in multiple states and no dedicated IT staff, remote desktop support is difficult. Teamviewer allows us to maintain laptops in the remote facilities with an "always on/available" connection. Support tasks (like printer configuration or desktop training) that otherwise would require travel to the sites can be completed easily with Teamviewer.,Always available/on connection option Easy interface Two- part secure login (ID and Password),End User interface is not customizable Ability to hide the installation on remote computers easily,8,Prevents costly site visits Easily initiate remote training Simplified our IT support functions,,Google Drive, Brightree, MailChimp,3,1,Remote Team Training Preventing site visits for simple configuration issues After hours support with a secure always available connection,The software works exactly as designed, no surprise uses. It does exactly what we expect,Remote configuration/wiping of computers if an employee is let go,9Kuhltech Computers Loves TeamViewerIn my company I support Users in a range of environments from residential to industrial and every where in between. TeamViewer has given me the flexibility to be in multiple places at once and provide top notch remote support and monitoring for my clients. Without its robust options, I wouldn't be able to accomplish half of what I do in one day. There are a lot of programs out there that provide a method to remotely access a computer, but none that I have found that work so fast and seamlessly with the ability to transfer files quickly and securely. And with the IT Brain module I can be proactive in knowing what patches or updates I need to make for clients, which is a great way to drum up more work when things are slow and give the client a feeling that you are always looking out for them.,The first time I used TeamViewer, the biggest thing that blew me away was the speed! Going from Windows Remote Desktop and WINVNC, TeamViewer was so much faster and had so many more options. The Ability to remotely reboot a computer into safe-mode! I have used this function so many times for remotely removing viruses for clients. The ability to adjust your experience settings based on what your connection speed is. I work on systems where the internet connection leaves a lot to be desired, and this is a wonderful function. A full featured communication panel. Not only can I chat with my users, but I have Voip and video chat too! I can record my sessions!,Not really sure there are any if there are I haven't thought of them yet. Maybe the price its a little on the expensive side, but after using it for a while on the free trial I just had to buy it. I couldn't live without it.,10,I can help clients from anywhere - even from my phone while at the store. TeamViewer has more than paid for itself with the ability to provide remote support to multiple clients at once.,,10,Implemented in-house,10Great Remote Troubleshooting tool---TeamViewerTeamViewer is primarily used by our infrastructure team to assist resources or consultants who are working remotely. Well, we can log in and access the user's computer remotely and resolve any kind of computer issue they may be having. We do have a cloud based email service and sometimes users run into issues accessing the web-mail. Also, if users have any issues related to VPN connection or any other network connectivity issue, we can resolve it using TeamView, hence troubleshooting the user's issue helps us to boost our business and it helps our resources to focus better.,You can instantly connect to a user's computer and take full control. You can also transfer data (such as Windows files etc.) using this application. It gives the option to do video and audio conference and chatting. You can schedule and hold meetings as well.,Connection timed out issue: Though the connection to the remote computer is instant but the connection sometimes doesn't last for long despite good internet connectivity at both ends. I am not sure if the application in itself has a loophole which perhaps the developers would like to address. Sometimes the mouse pointer freezes when you are already working on the remote machine.,8,Better customer service for sure in help desk environments. Better efficiency for troubleshooting, existing team resources, and computer issues. They are able to focus in their work much better and this increases the overall productivity.,Gotomeeting,,,Mainly used for remote troubleshooting.,For hosting or scheduling meetings.,8,No,Product Features Prior Experience with the Product,None,Don't know,None,5,No,6,No,never used support,Remote connection to computers in remote locations. File transfer is also easy,Haven't had any such situation,8Teamviewer, or IT Pros and everyone elseI work with high level executives that request remote support for their Windows PCs. EU are remote worldwide and request support while traveling, or at home offices. My Desktop Support Team of 12 Techs uses it.,Listed PCs that are currently online and logged into Teamviewer. No matter of the PCs location Gives options to turn off monitor, lock keyboard and mouse input. Remote updating of Teamviewer. Sending key combinations(for hotkey short cuts) Allows for file transfers between PCs large or small files Easy access to the remoted systems profile (technical specs) Ability to take snapshots of remote screen,Allow for fast file transfers. able to upload/download large files over the internet Allow for use of full screens with high resolution screens. Ability to use full screen,10,Easy of use allows for fast restore time Allow for my team to work with EU across the country, even the world,,4,9,Implemented in-house,8,9TeamViewer - The One Stop Shop for Remote AccessIn our organization we use TeamViewer a great deal because we are a global company. It is utilized mainly for connecting to computers that are overseas where the users are not always available to help us gain access to their computers. We also use the software as a method to connect remotely when other remote assistance / access tools don't function effectively. A couple examples of this is when there is an extremely slow connection or when a computer has been infected with a virus and needs to be rebooted in safe mode and then accessed again remotely.,Speed of the connection: The speed that TeamViewer allows the screen to refresh is very helpful especially when connecting to computers all around the world. This is the fastest software as far as screen refresh that I have ever used. All other software has a lag due to the speed of the connection. I have never run into an issue with Teamviewer. File Transfer: The file transfer capability that TeamViewer has is a very nice thing to have. When working on systems that are in a location where the user is not able to assist you due to the time difference or schedule conflicts, this becomes very useful for copying install files to the computer while the computer is not connected to the company network. View-ability of dual monitors: This feature is invaluable. In the earlier versions of the software it wasn't an option. Ever since version 7 I believe you have the option to view more than 1 monitor should the end user have more than one connected to their computer. This is very useful when working on computers remotely because of the convenience. Able to restart the computer in safe mode: This feature has allowed me to connect to numerous computers that were very infected with a virus which was preventing other remote software tools from successfully establishing a connection. Allowing the connection to be re-established after prompting the "restart in safe mode" has saved endless hours in downtime for our end users. Account / System Management: If you create an account, which you should do to get the full functionality out of the program, you can do so much more. Once you are signed in you can create groups which can be based upon the systems locations. Within that you can include your different systems and configure the separate instances to save the ID and password so it connects automatically when you double click on the system. You can name the system with the user's name which makes connecting / searching for a users computer simple.,No connection re-established after connect and disconnect of VPN: This isn't necessarily a weakness of TeamViewer but it would be something that would be nice to see them improve on. The software doesn't automatically prompt when the system is available to connect to again when VPN is either connected or disconnected manually during the remote connection. It prompts when the system is again available when a reboot is initiated. Tabbed connections: In version 9, when you are connected to multiple systems at the same time, the software only has one window open but tabs the connections. When you are connected to 3 or 4 systems at the same time, it is a nice feature but can be a bit confusing. You need to make sure that you have the systems named differently. Private use cost: If you wanted to use the program for private use but want to have multiple connections saved in an account, you need to purchase a license for the software. The software isn't very expensive when you relate it to a corporation's other expenses but when you relate it to a personal user's finances, it's an expensive software, but if you can justify spending the money, it is a great program and will live up to your expectations every time.,10,TeamViewer has increased our efficiency / reliability as a customer technical support desk. We are able to resolve issues much faster and with greater ease than with any other remote support software. TeamViewer has allowed us to add a "Remote Desktop" link on our website that is fully customizable that allows us to establish a remote support connection with our customers and individuals that use our software. This is something that has improved our customer service because before TeamViewer we weren't able to do anything as far as computer technical support with our outside customers that were not on our network. Being able to connect to user's computers while they are away on vacation, working at home due to sickness or inclement weather is invaluable. We are thankful for TeamViewer especially when other remote access software wouldn't work because the reason that they are calling is because their VPN software (their link to the network) isn't working. This isn't an issue for TeamViewer because a connection to the same network isn't needed for a connection to be established.,,10,25,3,Connecting remotely to computers that are located in different countries: This is essentials because of the time difference that makes it difficult to have end user assistance on the foreign countries end. This software allows us to work on the computer without any interaction needed with the end user. Connecting to a computer that is infected with a virus or spyware: This software allows us to remotely resolve virus issues whereas before we utilized this software all of these computers needed to be sent back to our headquarters where they could be repaired, meaning that the end user had at least 2 days of downtime. Connecting to users that are outside of our network without any working method of getting connected to the network: All of our other remote access software requires the systems to be located on our network. If they are not connected to the same network a connection cannot be established. TeamViewer makes a connection possible.,TeamViewer makes it possible for us to connect to customers and business partners from all around the world and assist with issues on their computers related to the installation / functionality of our software. We never knew that was going to be a possibility. Connecting to computers that are infected with a virus that is making the computer unusable was something that we weren't expecting. That was something that was a nice surprise.,With TeamViewer, eventually it may be possible and effective to allow the technical support folks to work from any location in the world because of the speed and effectiveness of TeamViewer.,No,Price Product Features Product Usability,I don't believe that I would change anything regarding the evaluation / selection process that we went through except maybe just going ahead with the purchase and integration sooner. As much as this software has improved our customer service and increased our efficiency, the cost of the software is out of the question. It is well worth every penny.,Self-taught,5,5,The software was fairly easy to understand and learn while on the job without proper training. Learning the different features on my own made it interesting and more rewarding. It didn't take long to learn the ins and outs of the software since I use it so frequently. I would recommend this approach to others because you don't need to spend money on training for this software if you have any background / knowledge or remote tools at all.,10,I was having trouble with two remote systems taking the same ID so when I would try to connect to one of the computers it would connect to one or the other. This was an issue that I reported and they had already seen the issue and knew how to fix it. They had me up and running again on both systems within a half hour.,Initiating connection with computer: All you need to do is have the ID and password of the computer / device that you're attempting to connect to and you're in. There is nothing complex or complicated about that process. Very easy for a person with any computer knowledge. File Transfers: File transfers are very easy to initiate. All you need to do is drag and drop a file or folder from your computer onto the screen that you're connected to and the transfer process initiates automatically. Connecting to multiple screens: The process of connecting to multiple screens is very easy. On the top bar in the screen that you're connected to there are many options. With one click you can switch between multiple screens or view the entire desktop at the same time.,Keeping all computers in your account up to date: When you create an account in TeamViewer to save all of your connections, there currently is no way to perform a remote update to the remote computers TeamViewer software. You must connect to the computer and perform a manual update. This adds difficulty. When setting a password on the remote computer it is a bit cumbersome when the user on the remote system is not an administrator on the computer because you need to log off of the system, log in as the administrator on the computer, add the user as an administrator and log back in as the user just to allow TeamViewer to start up during the start up of Windows and use a static password which you can set on the connection account. It takes a few steps to get it to work nicely in this situation but I haven't run into it too many times. I have run into an issue when doing a manual update on a computer where the software doesn't properly perform the update and then it throws errors constantly. When this happens I try running the update again as another user that is an administrator on the computer, I try uninstalling the software completely and removing all files from Program Files. Nothing seems to correct the issue. This has maybe happened 5 times since I started using the software so it isn't a big concern.,Yes,10TeamViewer is fantastic for providing customer support.At OceanSky Web Design, I use TeamViewer to provide web consulting services to my clients. Even when they live out-of-state, I can show them examples of websites or get feedback about content they want on the website. I can use it to train clients on how to use and update their WordPress site or I can teach them how to install advertising. It even comes in handy for fixing computer issues that friends, family, or clients might be experiencing. TeamViewer is a huge help.,Easy to install. Easy to use and understand. Provides a way to share access remotely to a clients computer who needs help. Speeds up development time on new websites.,TeamViewer could allow logging in with LinkedIn or Facebook or Google+.,10,Increased productivity Better customer service,WordPress,Web CEO,10,9Teamviewer. Simply Powerful.We used TeamViewer as a replacement for VNC. The server client was install on every laptop company-wide. This enabled myself and the rest of our IT staff to remotely support and manage our users in a very effective way.,An install-free client A saved list of connections High quality connects, free of lag Fantastic interface,The interface for fileshareing isn't up to the standards of the rest of the app,10,Immediate, simple remote support = more confidence in my team to do our jobs Knowing that getting support is so simple with TV removes a barrier from my customers to ask for support.,,10Great remote assistant software becomes great web conferencing softwareWe initially purchased TeamViewer for remote assistance for Help Desk users and remote server administration. We now have begun using the software for web conferencing and recording.,High quality recordings are very small (Web Conferencing) Web Conference attendees can use an In-Browser flash viewer or a one-time executable viewer Mac and Windows QuickSupport clients The TeamViewer client also works as an Instant Messaging platform Remote sessions can be shared with other team members Constantly evolving (both VoIP and Web Conferencing are new features since we first purchased the product),Newest version is kind of pushy about trying to get you to purchase their ITBrain product Linux version uses Wine, would like to see a native executable like the Mac version Add back the ability to enable/disable Direct-In,9,Lower costs for web conferencing Faster resolution time on help desk tickets Increased off-hours coverage,,9,,1,Remote Assistance Web Conferencing Remote Server Access,Remote File Transfer DR Site Administration,Mobile Device Support,Yes,Price Product Features Product Usability,We evaluated several solutions. TeamViewer simply came out as the best solution for our needs and our budget. I wouldn't change anything.,Implemented in-house,No,Change management was minimal,Needed to train our staff (about 1 hour) Deploying the QuickSupport executable to end systems,10,Self-taught,Yes, there are several good documents on the TeamViewer site that allowed us to create our own training.,No,9,I've only had one time that I needed support from TeamViewer and it was for a beta version. Their support provided an acceptable solution and the problem was fixed once that version was out of beta.,QuickSupport allows for you to use a code and pin for accessing remote systems Custom QuickSupport also adds the ability to tie a QuickSupport executable to a user id...no need for code and pin The in-browser viewer for web conferences is a better solution than most,I would like a way to disable specific system alerts without purchasing the ITBrain product,Yes, but I don't use it,10,9,7,8,Help Desk,8,9,9,Yes,Windows 8 Support,Nothing yet, but they are always impressing us with their new features,No,NoTeamViewer Fast User Support.We used TeamViewer as a remote help-desk support solution. Many of our users are mobile and we needed a tool that was fast and secure. Using TeamViewer we were able to resolve many issues without having to leave our desks. Also during the holiday season when most of our users worked from home, the support staff could work from home and provide remote support.,Allows file transfers. Quick access list of enrolled computers. Can be configured to prompt user to allow or deny access. Secure. Fast. Smartphone and tablet remote access apps.,I also use Logmein and I like being able to use a web browser to remotely manage computers. The interface should be more non-technical user friendly. For example when I use the free version to help friends and family, they get confused about what information they should be telling me. I think there should be an Easy Mode for the non-technical user. The interface on the remote computer can impede access to features of some apps.,10,Increased support response time. Better customer service. Lower user downtime.,,5TeamViewer: The Go-To Solution for Remote Desktop Control and MeetingsWe use it to access computers locally on our office network, and remotely at our customer sites for configuring and troubleshooting. It allows us to operate computers and equipment without being physically there or on the same network.,It's easy to set up. It's obvious how to use the user ID and password, and setting up a personal password is fairly easy. The interface is attractive. Nice graphics and obvious text makes most things easy to find. It is a trusted name, so clients aren't concerned when we use it with their computers,Some of the features are un-intuitively hidden in context menus. For instance, finding the menu item which gets the User ID window to show up while in a session can be difficult if you aren't familiar with its location.,10,It definitely improves customer service. The customer doesn't have to worry about finding the words to explain his or her problem because with Team Viewer, we can simply access their unit remotely and address the issue directly.,9An Excellent View of TeamViewerWe are a small business and TeamViewer has helped me with remote support of users. Currently TeamViewer is only used by the IT Department (Me) and I am using it for remote support for our branch offices. It addresses the business problem of effectively remotely supporting users with computer problems.,Remote support File transfers Remote computer management,Missing functionality of blanking out the remote screen,9,Saved money on travel expenses by being able to remotely support the users Higher employee satisfaction with in house IT support,LogMeIn,9,Implemented in-houseTeamViewer: A Great tool for IT Support for Small to Medium Businesses.I connect to users that can't get connected any other way, they may be having IE, Mozilla, or Chrome problems either via malware or other reasons. It allows me to get connected to them even though they have internet problems. I've successfully connected to a user I couldn't get connected to via logmein, gotoassist or join.me.,The users does the installation and provides a number and password. The user can control who is on their computer and what they are doing. Our customer or user is allowed to use this freeware with a friend, colleague who has TeamViewer as well. There is a meeting module that allows you to share data and Extras to play or convert recordings. You can also setup "wake-on-LAN" which is turning on the computer of the user. You can also assign the computer (device) to a TeamViewer account so it can remotely managed. There is Video Conferencing, audio conferencing and customized invites via partner mail. A random password gets created every time you get connected to keep connections from being hijacked.,It's difficult to say what is needed for improvement when you have so many features.,8,Better Customer Service allowing us to get connected to a user having an issue that other tools might not be able to accomplish. If I couldn't connect to the user and fix his/her issue I can't resolve their issue and I can't get paid for the work I do. There is only so much I can do with conversation directing a customer. This tool helps immensely. This tool is also a good teacher for me to get onto someone's computer and show them how to do something if they need assistance with an application, or a problem understanding how to connect to something.,GoToAssist,LogMeIn Rescue,Join.me,ScreenConnect,10,10,Resolving Cloud issues with a user's computer Getting rid of malware and spyware, viruses using the file transfer option Fixing printer issues,Showing users how to use applications on their computer Connecting again without needed the ID just the newly created random password. connecting to a server again if necessary.,we could use it in the future for unattended support,8,Yes,Price Product Features Product Usability Prior Experience with the Product,I wouldn't change the evaluation and selection process.,No,7,No,File Transfer Remote Support TeamViewer meetings,none I'm aware of.,8Access Your Resorces BetterThe problem was VPN. Our companies VPN works great; however, most of our developers quickly adapted to using Virtual Machines to lower the risk of losing information and creating an environment not bogged down with corporate software to which made the VM's unable to access corporate resources. TeamViewer was a light weight solution. It allowed me to not only access my PC but also access my VM and share files and resources between the two. In my satisfaction I went on to deploy the software within my own LAN, my smartphone and tablet.,Passthough of audio allows you to hear what the remote PC is playing. Android controls are great and simple. System warnings of computers attached to your account is automatic. As soon as you sign in you are notified when a computer has low disc space and etc.. The portable edition is my favorite. When in situations in which you cannot install or download TeamViewer, it is always a good plan to have the portable edition this allows you to run the TeamViewer All-In-One app without installing it on the PC.,I have yet to find a way to wake a sleeping computer through TeamViewer. Some of my setups automatically fall asleep to save energy. To wake them I would have to use TeamViewer to log into one of my servers and then use another 3rd party app to wake up other PCs before attempting to connect to them. At times connections seem to drop unexpectedly, which is not a big deal; however, does become an issue if you are using the smartphone version or was in the middle of a file transfer. The web connection and remote management needs improvement. If you have the app installed or the portable version this is a better way than using the web-based version.,9,Increased productivity Increased accessibility A better view at assets and accountability of those assets. Medium to high initial cost, depending on usage and implementation.,LogMeIn Pro,8TeamViewer is our Service Desk's secret weapon.In our organization, TeamViewer is being used to allow the Service Desk to connect to staff computers at all of our offices across the nation in order to provide remote technical support, including installing software, troubleshooting desktop, software, and web application problems, and to provide ad-hoc user training. We work with many social workers who are not technically-savvy but need to use their computers to document manage cases for at-risk youth in care, so it is critical that we have a tool that allows our Service Desk to fully support their ability to complete their work in a timely manner.,Allows the Service Desk technician to immediately see which computers are online in which offices and connect to them quickly to view their screen or take remote control over their desktop. Allows the Service Desk technician to remotely take control of another user's computer and provide Windows admin credentials to install software when the user does not have the rights to install software on their own. Our staff have widely embraced the use of TeamViewer because it is easy for them to use - the way we have it set up, our staff do not need to take any action to launch the program, they just see a pop-up window when a technician initiates a connection to their computer, and they can approve or decline the connection. Many of our users are not technically-savvy, so it is essential that we have a solution that allows us to provide remote support without having to talk someone through multiple steps to allow us to connect to their computer in the first place.,It would be nice to be able to color-code highlight the computers in the list of Computers & Contacts. This could be a setting that is saved to my personal preferences. I would also like a way to show the last 10 "recent" computer & contacts. I would also like to have some kind of visibility of how many times a computer has been connected to for remote support, perhaps within the last month or so. This would help to flag users or computers that repeatedly need remote support. For example, you might see a number (7) after the computer name in the list to indicate this computer has been connected to 7 times in the past month (or past year?). Ideally this would be saved to our corporate license so all technicians would see the same numbers, this would not just be a number of times I personally have connected to that computer.,10,Better customer service from the Service Desk Faster incident resolution Better problem investigation due to the ability to see the user's screen - e.g. a technician can use SnagIt on their own computer to capture a screenshot a user's computer screen that they are seeing over TeamViewer, so the user does not need to be instructed on how to capture and send a screenshot. Better capture of incidents that are due to user error and may be resolved by user education - e.g. a technician can watch what the user is doing to see if they are clicking on something incorrectly instead of following the correct procedure.,10Remote support titan is expensive, but worth it.Teamviewer is being used by our help desk and desktop support teams as a means to remotely assist end users that are not directly connected to our network or are at home. It allows us to troubleshoot problems quickly and without having to send out technicians, which saves us money and resources in the long haul. It allows for quick transfers of needed files and diagnostic logs.,Teamviewer allows for the transfer of drivers, files and programs through it's own interface without the need of going to the company FTP or mapping a shared drive. Teamviewer allows seamless connectivity, even when installing a VPN client it will switch right over to the VPN connection without missing a beat. This proves to be invaluable when troubleshooting issues remotely Teamviewer allows for not only screen sharing, but just straight file transfer accessibility when you don't need to take over someone's screen. With the ability to monitor A/V status and Windows Update status remotely, Teamviewer 9 has enhanced upon what it does well even further. Teamviewer also runs very well on Linux and Mac machines, which gives it the flexibility I need to support my end users.,Teamviewer pricing is very hard to swallow for small businesses and even larger corporations, it's very pricey. Teamviewer licenses are only good for the intended version. Once the version changes from 7 to 8, or 8 to 9 your license will need to be renewed. Teamviewer tends to be a little more resource hungry than other applications, but seems to pack a lot more features as well.,10,Teamviewer has definitely increased our productivity when assisting end users, as we no longer have to automatically deploy a technician when a problem arises. I don't have figures as to what the ROI would be for implementing Teamviewer, but it definitely has a good return. Customers definitely enjoy not having to wait for a technician to arrive in order to get assisted, this is a very good thing!,,20,0,Remote support File transfer Diagnostics,10,No,Price Product Features Product Usability Product Reputation Prior Experience with the Product Third-party Reviews,Ease of connectivity is excellent and very user friendly Downloading the QuickSupport is as easy as can be and can be branded,TeamViewer really isn't cumbersome in any aspect I can think of,Yes,10Easiest way to take control without saying, "MOVE!"IT currently uses TeamViewer for supporting our remote internal staff for troubleshooting or instructional purposes. It gives us the ability to quickly start a remote control session with the end user to better understand their issues and resolve them expediently without having to blindly walk them through fixing it themselves step by step over the phone. We had used other programs in the past, but they always required hand holding on getting the software either installed if they didn't have it or talking them through connecting to a VPN and finding their IPs to be able to connect to them.,Teamviewer has an awesome feature of saving previous connections with or without passwords, so they can always be quickly accessed from a personalized list via the full client. The end user side can use a quickly downloadable non-install version of the client so you can remote control their machines without worrying about having to tell them how to install/configure the product. Session logs are stored with the date and amount of time the connection was established for auditing purposes. It also gives you the option on ending the session to leave a note as to the purpose of the connection so it can be audited later.,The built-in file transfer software seems to be occasionally buggy or just too slow to be effective. This may be improved in version 9, but we haven't upgraded yet. Last I checked there was no centralized and easy way to do a mass deployment to a lot of computers. While this isn't teamviewer's main purpose, a nice feature to be added to the product would being able to create an inventory list,10,Teamviewer has let the IT department resolve problems for our remote users quicker and easier than in the past. We no longer need to consider if it will be quicker to talk the end user step by step how to fix their problem than to get them to perform all of the steps required to take over their computer. I am able to access certain computers behind firewalls quickly without having to open a VPN tunnel or ports on a firewall. Our end users prefer this product because all they need to do is tell us their ID/Pass and we can be connected in a few seconds.,LogMeIn Rescue,pcanywhere,tightvnc,realVNC,6TeamViewer 9Across the whole organization. Mainly Support,Gives me full access to other computers I can remotely help any user on any OS Teamviewer optimizes speed and quality when remotely connected I like the fact that I have control over the mouse keyboard and can at the same time talk to the person who I am helping,TeamViewer recently removed the possibility of me, as the remote user, to turn on webcam on the computer I am logged into. I think that feature should be brought back.,8,IT Support saves a lot of time.,,8TeamViewer works great for our CompanyCurrently we use TeamViewer as a remote support tool in the IT department. We have a global company with helpdesks around the world. Currently I use TeamViewer to support our sales office as well as users at other sites around the US. Occassionally I support users setting up telepresence in other countries by remoting in and doing all of the setup. TeamViewer allows me to connect with users whether they are on VPN or not. This is very useful to us as we can support people having VPN issues and allow us to fix remotely without having to send there system to us. We've helped new users to the company by remoting in and walking them through the initial setup with their laptop. We love using Teamviewer because it makes remote support very easy for us.,Remote Support Connections without a VPN requirement Remote Configuration,We use Teamviewer 6 if we had the ability to connect to newer versions of TeamViewer it would help us tremendously.,10,Increased Employee Efficiency Better overall Customer Service Able to communicate with our Users and remotely fix issues much faster.,WebEx Meetings,10TeamViewer ReviewDuring the time I operated my own business, I frequently used TeamViewer to remote into machines I had built to assist my clients in completing basics tasks they were unfamiliar with. Often times I could use TeamViewer to complete maintenance on remote machines without having the clients physically bring it into the shop.,Extremely reliable! Far better solution than Kasyea or other VNC/KVNC products Works well in low bandwidth situations Small footprint, no need to hog system resources.,Better remote control of mobile devices Unattended access could be simplified delayed start up on boot,10,Easy to charge customers for services, yet allow them the comfort of their own home IMproves effeciency gives clients peace of mind after they leave the shop,Kaseya,10TeamViewer-A+We used TeamViewer across the board with all of our users. I worked for a help desk and we used it to connect to users to troubleshoot their computers that were located in remote locations.,User-Friendly Users found it easy and loved the assistance they could get from it,Nothing- i found everything to work great.,9,Increased employee efficiency Better customer service,1
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TeamViewer
1290 Ratings
Score 8.5 out of 101
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TeamViewer Reviews

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TeamViewer
1290 Ratings
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Score 8.5 out of 101

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March 25, 2019

Teamviewer is great!

Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Renew

10
Teamviewer is a great tool and it helps in many ways for any companies. I highly recommend this product for pretty much anyone. It is an all in one solution can assist with many aspects of business and is well worth the money for what it can do to help achieve flexibility and mobility.
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Justin Kuhlman profile photo
December 23, 2015

Kuhltech Computers Loves TeamViewer

Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
As long as I continue to provide remote support for my clients, it's a no brainier. For what I pay out, I probably make it back tenfold in the ability to provide remote support from wherever and whenever. Not to mention the saved gas money for a fix that only takes 5 minutes but it takes you 20 minutes to get there. As my business continues to grow, and I support more and more clients, my need for TeamViewer will only grow.
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Jordan Paquette profile photo
November 26, 2014

TeamViewer - The One Stop Shop for Remote Access

Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
We will continue to use this software because it is a great solution to our remote access needs both on our network domestically and internationally as well as outside of our network with customers and business partners. I haven't found another remote access software that would meets our needs at the same standard that TeamViewer does.
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Mike Robinson profile photo
December 04, 2014

Great remote assistant software becomes great web conferencing software

Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
The product continues to improve in functionality. Unless TeamViewer becomes more "pushy" for some of their secondary products or they change their licensing strategy, I actually expect we will continue to utilize TeamViewer more.
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Ben Guyton profile photo
January 31, 2014

Access Your Resorces Better

Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

8
Because my focus is more on access than management, TeamViewer still incorporates everything that I am looking for in a remote access solution. A value add is the management features, even though they are not as well developed as other competitors they still are pretty good in regards to my original goals.
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Amanda Wan profile photo
January 28, 2014

TeamViewer is our Service Desk's secret weapon.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
Current adoption and impression of TeamViewer is high in our company so at this time I don't see us changing to a different solution unless a) we lose supportability or compatibility due to expiration or change of OS, or b) we adopt another solution for a different business need that happens to do what TeamViewer does and it makes fiscal sense to drop TeamViewer to use a product that solves more than one need.
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Kevin Medeiros profile photo
February 17, 2014

Remote support titan is expensive, but worth it.

Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Renew

10
The pricing of TeamViewer would be my only concern when renewing usage of it, but aside from that the product itself fits all the needs I have in a remote connection program. I specifically like it's cross platform capability, it's portability in helping customers using TeamViewer's Quick Support app and it's remote applications also come in handy when using tablets and smartphones.
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Matthew Needham profile photo
February 07, 2014

Easiest way to take control without saying, "MOVE!"

Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

6
If it were my decision then I would definitely upgrade to the newer version. The chance of AD integration would be an added bonus to an already great product. The issue that I run into, which is also a plus, is the licensing model for TeamViewer. There isn't a monthly subscription like some of the other programs. You can keep using the version you bought indefinitely, so when a new version comes out you really have to make an overly compelling case that this next version is REQUIRED in order for you to continue using the product. Otherwise your boss tells you to wait for the next version, then we'll see about upgrading.
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Michael Pahl profile photo
January 28, 2014

TeamViewer Review

Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Renew

10
Moving forward I am likely to buy this product again based on the fact that it is so reliable in comparison to VNC type technologies.
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Larisa Luca profile photo
May 06, 2014

TeamViewer-A+

Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

1
I currently do not work for helpdesk anymore- so remotely connecting does not apply or is needed anymore
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Feature Scorecard Summary

Screen sharing (145)
9.2
File transfer (137)
8.6
Instant message (128)
8.2
Secure remote access with Smart Card authentication (53)
8.4
Access to sleeping/powered-off computers (85)
7.4
Over-the-Internet remote session (140)
9.1
Initiate remote control from mobile (117)
8.6
Remote management of servers & workstations (117)
8.8
Remote Active Directory® management (63)
8.7
Centralized management dashboard (84)
7.8
Session record (88)
8.4
Annotations (71)
7.8
Monitoring and Alerts (78)
7.8
Multi-platform remote control (113)
8.8

About TeamViewer

TeamViewer aims to empower users to connect anything, anywhere, anytime. The company says its solution offers secure remote access, support, control and collaboration capabilities for online endpoints of any kind. The vendor says TeamViewer has been activated on more than 1.7 billion devices and serves at least 40 million concurrent connections at any time. Founded in 2005, the company employs more than 700 people in offices across Germany, the United States, Japan and Australia.

TeamViewer Integrations

TeamViewer Competitors

RescueAssist, Dameware Remote Support, BeyondTrust Remote Support (formerly Bomgar)

TeamViewer Technical Details

Operating Systems: Unspecified
Mobile Application:No