TeamViewer

TeamViewer

Customer Verified
Top Rated
Score 8.2 out of 10
Top Rated
TeamViewer

Overview

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
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Recent Reviews

Money trap

1 out of 10
October 11, 2022
We occasionally use TeamViewer to assist staff that work remotely, and some edge cases where clients need help with financial products.
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Verified User
Partner

Bad experience

5 out of 10
September 27, 2022
Watch out from their Subscriptions and your payments info. Your payment information is not editable to you, even you cannot remove it easy …
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Verified User
Vice-President
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How TeamViewer Differs From Its Competitors

Ease of Implementation

In our organization we always contact IT support team for any kind of installation.
But, it is difficult for IT support team to come to the place of faculty and perform installation.
Instead they take access of our system through TeamViewer and perform installation quickly.
This saves time of both …
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Security

Based on the requirements and use of TeamViewer for screen share or remote access or files transfer, etc. the security will be selected for the preferred task.
The security is very good in the TeamViewer and many ways and options are available based on the task we can select it.
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Ease of Implementation

We only allot a small amount of time to deploy it, and even the end-users can do the installation as it not complex like the other remote access tools
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Verified User
Manager

Ease of Implementation

Since our teams use different kinds of devices, it is very useful that TeamViewer supports multiple device types and operating systems.
This helps our product support teams get on with solving support tickets in an instant and ensure we meet our SLAs agreed with customers whenever there is a …
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Verified User
Program Manager

Security

Since our company is also working towards SOC2 certification, using third party products that our SOC2 compliant will only speed up our compliance process even more, without us having to do a separate gap assessment and risk acceptance.

Two factor authentication is useful, however we still prefer …
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Verified User
Program Manager

Ease of Implementation

I'm not in the business of providing computer support (sounds odd I know), but that doesn't stop others from relying on me for it. Any product that helps me get it done and off my plate is a valuable asset. It lets me get on with the rest of my life.
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Verified User
Consultant

Ease of Implementation

They have not because, in experience, they limited our use due to incorrectly assessing that we are using their product for commercial purposes.
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Verified User
Administrator

Ease of Implementation

As in the question mentioned properly, TeamViewer is easy to use, and this user-friendly software lets me use it for any customer. Because some customers prefer to use a platform that is efficient and suitable for any operating system with different configurations. Moreover, TeamViewer helps many …
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Verified User
Director

Security

In today's world, without high-performance security factors like 2FA authentication, the software cannot compete with other competitors. For instance, our organizations use these security features as a key for every session. Also, single sign-on helps us to have the full functions of a platform …
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Verified User
Director

Ease of Implementation

TeamViewer is free of cost for non-commercial purposes and it helps provide easy access to remote machines. It can be used on Android, Linux, Microsoft Windows and Mac devices. It supports remote printing, remote chatting, and wake-on-LAN without any specific configurations. Drag and drop feature …
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Ease of Implementation

I was not part of the initial setup therefore I can only speak about my use. I found it somewhat cumbersome to use. It works decent enough for support users. however, the end-users need to give us a long code. Some users have a hard time finding this code
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Ease of Implementation

The easiness to install in any device, including on phones, and use in remote control use cases made every help desk process simple and more agile, which resulted in fast problem solving mechanisms. The fact that you don't need to register in order to use it made its usage even better and …
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Verified User
Team Lead

Security

We used it with single sign-on authentication, which made everything easier and simpler to use.
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Verified User
Team Lead

Ease of Implementation

TeamViewer has helped create a space where peer-to-peer communication can be accessed virtually, without the need of being physically present at the workstation. This has been most helpful with troubleshooting and accessing workstations from afar, and has been an incredible asset to business …
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Ease of Implementation

We have virtual meetings which saves us travel time and makes everyone manage their time more efficiently. . Users can log on remotely if they need anything from there PC. Employees support and interact daily, making each other more efficient with their time and being more productive for the …
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Ease of Implementation

I really had no implementation issues whatsoever. In fact, it is so simple I think any non-IT person can do it in a matter of minutes. The interface is really simple to use, and there is are a ton of resources and information available online to help you.
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Verified User
Account Manager

Security Perception

The connection with clients is more secure because an SSL connection is established. So when I need to manage a remote client I do not worry to supply to the final user an user and password but I can manage remote client with a simple click. So user do not write password around the office.
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Evaluation

yes, absolutely, teamviewer help me every day in my job for assist customers and user easily and in a easy way. I can helpuser in everywhere and every time they need. So the answare is yes, if I redo the purchasing process, I buy teamviewer again. For me, money well spent.
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Ease of Implementation

This is a unique solution that is very easy to install, TeamViewer has a good interface, in my experience the most valuable feature of TeamViewer is its ease of use and beneficial remote access, how easy access and frequent updates. I found the solution easy to use even for beginners. It is not so …
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Security

The organization is in the process of training with this type of secure method, resilience has been a barrier, however it was expected to prevent user accounts from being compromised, in the previous review we requested double authentication and the new TeamViewer update includes it. This app is …
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Ease of Implementation

It was really easy for us to get setup with Team Viewer. We just downloaded the appropriate file from their downloads page and installed on the target device.

Then it was a case of testing out the access and moving on to the next device. Really simple, really straight forward - didn't need to speak …
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Security

We have implemented MFA authentication. Team Viewer also alerts us when the user is accessing from a device/browser that isn't trusted which is a handy security feature. Our plan doesn't currently include Single Sign On. SOC2 was something we liked as a part of our Vendor Risk Assessment process. …
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Ease of Implementation

Our Windows and OS X systems were both accessible through the use of TeamViewer. Regular staff was able to effortlessly install the product. We were able to put it into action swiftly and affordably. We were able to establish remote access and file transmission rapidly because of this tool.
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Security

These features will be utilized to their fullest potential in order to ensure that unauthorized access to our remote systems that control the servers, as well as RPA bots, will be avoided at all costs, as the data that is used in our organization is required to be kept with a high level of …
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Premium Support

No, we didn't pay for premium support because it isn't what we need right now. Since we've been able to work out our worn, we haven't needed any help from TeamViewer so yet. The service is simple to use and doesn't need a lot of effort to understand.
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Security Perception

Our equipment and organization are already protected by other services, so this is mainly for rapid access and assistance. As a developer, I wish there was a common feature that would allow for remote control of devices, such as a backend connection to a device's registry, disks, and other …
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Evaluation

If we were to do it all over again, I'd definitely repurchase this service. Anyone or any business seeking for the greatest remote connection software should consider using this service, in my opinion. Because it is such a useful tool, remote monitoring should be included as standard, not as an …
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Ease of Implementation

TeamViewer is indeed easy to implement and for the most part, controls are simple. However, we have had some challenges, especially with new users, to get the sound working on a new session. This challenge is made more complicated because, as the host, you don't face the challenge often plus your …
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Security

We don't use TeamViewer to run servers or other systems remotely but more as a collaboration tool. Hence we have not had the need to utilize the TeamViewer security features. However, it does seem that the application is packed with all the security features typically required by IT technical …
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Ease of Implementation

We're able to provide effortless support assistance to the computers and the people who need them at a moments notice. This simplifies the support and troubleshooting process saving time and getting people back on task quickly, which helps us maintain a high level of productivity.
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Verified User
Team Lead

Security Perception

Remote locking and shut down are very important to have in the event we need to shut out access for security or turn off a computer in the event of a security breach.
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Verified User
Team Lead

Security

We have implemented two-factor authentication to ensure that no unauthorized access is made. These features ensure we and the clients we use them on have a sense of security and safety. This also ensures that in case unauthorized access was made we will be notified and we can take necessary …
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Ease of Implementation

TeamViewer is easy to implement on any device, but it is not always easy to maintain it because of the versioning issue. As I have said a few times, the feature set is awesome and it works really well for remote support and the only thing stopping it from really being the go-to solution is …
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Security

We have only used it as is behind our firewall and opened only what was needed to allow TeamViewer to function properly. We have not implemented any of the security features other than those that are inherent when you use TeamViewer. If we used it as our primary solution we would certainly be …
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Ease of Implementation

The implementation is easy as you can create a custom link, and MSI file we can deploy using Microsoft System Center Management Console. Also, you are able to personalize to your liking, as in adding devices to specific groups and so on. Another way to gain access and assist is by the end-user …
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Verified User
Technician

Security

Single sign-on (SSO) is only available to the higher tier packages, but we have taken advantage of two-factor authentication for all our admins. We will be moving to TeamViewer Tensor, which will have just about all of the bells and whistles, and we plan on implementing SSO with OKTA Verify going …
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Verified User
Technician

Premium Support

No, we did not purchase premium support as to what our needs are at the moment. We can figure out the issues on our worn, and so far, so good, as we have not yet required any support from TeamViewer. The service is easy to use and not hard to figure out on your own.
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Verified User
Technician

Security Perception

We already use other services to keep our devices and organization secure, so this is more for quick access and support of devices. The feature that I wish was standard would be the monitoring and ability to connect to a device in the backend and modify registry, drives, and other features where I …
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Verified User
Technician

Evaluation

If we had to go through the purchasing process again, yes, I would undoubtedly renew this service again. I recommend this service to anyone or organization looking for the best remote connection software. As previously mentioned, the thing that it is lacking the remote monitoring being a standard …
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Verified User
Technician

Ease of Implementation

For administrators and IT teams, the way to deploy can be accomplished via directory import LDAP and or file import. To add groups or computers is an effortless task once the connector to AD/DS is created. To comply with company protocols and standards, these tools allow no or little human …
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Verified User
Engineer

Security

For healthcare or any corporation involved in personally identifiable information, the security feature of SSO makes auditing logins for compliance and HIPAA rules an accomplished task. As an engineer that must undergo penetration testing and annual SOC 1 and 2 controls, TeamViewer provides user …
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Verified User
Engineer

Security Perception

The security features have improved greatly with team viewer you cannot add a computer to any group without email approval for new device. This security is geo based as well if your IP changes from the location you started team viewer it will ask for approval via email to approved admin/user …
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Verified User
Engineer

Evaluation

I would encourage other admins users etc, to definitely try this out for remote control support for users or servers (unattended mode) it has been a leader for consumer and organizations alike.
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Verified User
Engineer

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Over-the-Internet remote session (295)
    9.0
    90%
  • Screen sharing (300)
    8.9
    89%
  • File transfer (283)
    8.2
    82%
  • Instant message (260)
    7.7
    77%

Reviewer Pros & Cons

View all pros & cons
JJ
Jayant Jagtap
Assistant Professor
Symbiosis institute of technology (Education Management, 201-500 employees)
Verified User
Manager in Information Technology
Information Technology & Services Company, 51-200 employees

Video Reviews

7 videos

Record a reviewView Playlist
Product Review: TeamViewer Keeps Problem Resolving Remote & Flexible
01:58
Product Review: One Obstacle in TeamViewer's Ability to Keep Student's Connected is It's Pricing
02:57
Product Review: TeamViewer Keeps The Connection Strong Between In Office & Work From Home Workers
01:26
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Pricing

View all pricing

Remote Access

$6.95

Cloud
per month (billed annually) 1 Licensed User

Business

$34.90

Cloud
per month (billed annually) 1 Licensed User

Premium

$102.90

Cloud
per month (billed annually) 15 Licensed Users

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://service.teamviewer.com/en…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $6.95 per month (billed annually)
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Product Demos

Getting Started with TeamViewer - Remote Control
01:32
Getting Started with TeamViewer - TeamViewer Account
01:54
Getting Started with TeamViewer - Management Console
02:27
Digitalizing processes across the entire value chain with TeamViewer
02:20
Getting Started with TeamViewer Remote Access
03:24
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.1Avg 8.3
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Product Details

What is TeamViewer?

As a global technology company, TeamViewer offers a remote connectivity platform to access, control, manage, monitor, and support any device — across platforms — from anywhere.

With more than 600,000 customers, TeamViewer is free for private, non-commercial use and has been installed on more than 2.5 billion devices. TeamViewer operates in the field of Remote Connectivity, Augmented Reality, Internet of Things, and Digital Customer Engagement, enabling companies from all industries to digitally transform their business-critical processes through connectivity.

Founded in 2005, and headquartered in Göppingen, Germany, TeamViewer is a publicly held company with approximately 1,400 global employees. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX.

For more information, go to www.teamviewer.com.

TeamViewer Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

TeamViewer Screenshots

Screenshot of Access devices remotelyScreenshot of TeamViewer Web ClientScreenshot of TeamViewer Tensor (Enterprise)

TeamViewer Videos

Introduction to TeamViewer
Getting Started: TeamViewer Account
Getting Started: Management Console
Digitalizing processes across the entire value chain with TeamViewer
Getting Started: Remote Access

TeamViewer Integrations

TeamViewer Competitors

TeamViewer Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesArabic, Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Frequently Asked Questions

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

TeamViewer starts at $6.95.

SolarWinds Dameware Remote Support (DRS), GoToMyPC, and BeyondTrust Remote Support are common alternatives for TeamViewer.

Reviewers rate Over-the-Internet remote session highest, with a score of 9.

The most common users of TeamViewer are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

 (2318)

Attribute Ratings

Reviews

(1-3 of 3)
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October 15, 2021

TeamViewer 9

Farid Fred Shirvani | TrustRadius Reviewer
Farid Fred Shirvani
Sr Technical Support Analyst
Birdstep Technology (Computer Software, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
Across the whole organization. Mainly Support
Pros and Cons
  • Gives me full access to other computers
  • I can remotely help any user on any OS
  • Teamviewer optimizes speed and quality when remotely connected
  • I like the fact that I have control over the mouse keyboard and can at the same time talk to the person who I am helping
  • TeamViewer recently removed the possibility of me, as the remote user, to turn on webcam on the computer I am logged into. I think that feature should be brought back.
Likelihood to Recommend
It's very well suited if you want to give remote help to somebody.
Return on Investment
  • IT Support saves a lot of time.
Alternatives Considered
Teamviewer is easy to set up for a non technical person because it provides you an ID and Password that can be forwarded. Also no need to open ports or forward anything in the firewall
Likelihood to Renew
8
Price.
Online Training
6
March 10, 2015

TeamViewer is fantastic for providing customer support.

Travis Larsen | TrustRadius Reviewer
Travis Larsen
Graphic Designer/WebDeveloper Available for Hire
travis-larsen.com (Graphic Design, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
At OceanSky Web Design, I use TeamViewer to provide web consulting services to my clients. Even when they live out-of-state, I can show them examples of websites or get feedback about content they want on the website. I can use it to train clients on how to use and update their WordPress site or I can teach them how to install advertising. It even comes in handy for fixing computer issues that friends, family, or clients might be experiencing. TeamViewer is a huge help.
Pros and Cons
  • Easy to install.
  • Easy to use and understand.
  • Provides a way to share access remotely to a clients computer who needs help.
  • Speeds up development time on new websites.
  • TeamViewer could allow logging in with LinkedIn or Facebook or Google+.
Likelihood to Recommend
It is very well suited for 1 on 1 interactions. I haven't used the meetings feature yet.
Return on Investment
  • Increased productivity
  • Better customer service
Alternatives Considered
  • WordPress,Web CEO
I use TeamViewer almost exclusively for customer support.
Likelihood to Renew
10
A very helpful program that I will probably use more often in the future, perhaps even for meetings.
Online Training
9
November 26, 2014

TeamViewer - The One Stop Shop for Remote Access

Jordan Paquette | TrustRadius Reviewer
Jordan Paquette
IT Support Technician
Greenheck Fan Corporation (Construction, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
In our organization we use TeamViewer a great deal because we are a global company. It is utilized mainly for connecting to computers that are overseas where the users are not always available to help us gain access to their computers. We also use the software as a method to connect remotely when other remote assistance / access tools don't function effectively. A couple examples of this is when there is an extremely slow connection or when a computer has been infected with a virus and needs to be rebooted in safe mode and then accessed again remotely.
Pros and Cons
  • Speed of the connection: The speed that TeamViewer allows the screen to refresh is very helpful especially when connecting to computers all around the world. This is the fastest software as far as screen refresh that I have ever used. All other software has a lag due to the speed of the connection. I have never run into an issue with Teamviewer.
  • File Transfer: The file transfer capability that TeamViewer has is a very nice thing to have. When working on systems that are in a location where the user is not able to assist you due to the time difference or schedule conflicts, this becomes very useful for copying install files to the computer while the computer is not connected to the company network.
  • View-ability of dual monitors: This feature is invaluable. In the earlier versions of the software it wasn't an option. Ever since version 7 I believe you have the option to view more than 1 monitor should the end user have more than one connected to their computer. This is very useful when working on computers remotely because of the convenience.
  • Able to restart the computer in safe mode: This feature has allowed me to connect to numerous computers that were very infected with a virus which was preventing other remote software tools from successfully establishing a connection. Allowing the connection to be re-established after prompting the "restart in safe mode" has saved endless hours in downtime for our end users.
  • Account / System Management: If you create an account, which you should do to get the full functionality out of the program, you can do so much more. Once you are signed in you can create groups which can be based upon the systems locations. Within that you can include your different systems and configure the separate instances to save the ID and password so it connects automatically when you double click on the system. You can name the system with the user's name which makes connecting / searching for a users computer simple.
  • No connection re-established after connect and disconnect of VPN: This isn't necessarily a weakness of TeamViewer but it would be something that would be nice to see them improve on. The software doesn't automatically prompt when the system is available to connect to again when VPN is either connected or disconnected manually during the remote connection. It prompts when the system is again available when a reboot is initiated.
  • Tabbed connections: In version 9, when you are connected to multiple systems at the same time, the software only has one window open but tabs the connections. When you are connected to 3 or 4 systems at the same time, it is a nice feature but can be a bit confusing. You need to make sure that you have the systems named differently.
  • Private use cost: If you wanted to use the program for private use but want to have multiple connections saved in an account, you need to purchase a license for the software. The software isn't very expensive when you relate it to a corporation's other expenses but when you relate it to a personal user's finances, it's an expensive software, but if you can justify spending the money, it is a great program and will live up to your expectations every time.
Likelihood to Recommend
It is a very well suited application to be used in a large corporation. Private users or smaller companies may not find it cost effective. This software is not only useful for desktops and laptops but also for servers. Another nice thing about TeamViewer and being able to create an account is that you are able to save connections so others that need to connect to the same computer in the future can log into the account and that system is available.
Return on Investment
  • TeamViewer has increased our efficiency / reliability as a customer technical support desk. We are able to resolve issues much faster and with greater ease than with any other remote support software.
  • TeamViewer has allowed us to add a "Remote Desktop" link on our website that is fully customizable that allows us to establish a remote support connection with our customers and individuals that use our software. This is something that has improved our customer service because before TeamViewer we weren't able to do anything as far as computer technical support with our outside customers that were not on our network.
  • Being able to connect to user's computers while they are away on vacation, working at home due to sickness or inclement weather is invaluable. We are thankful for TeamViewer especially when other remote access software wouldn't work because the reason that they are calling is because their VPN software (their link to the network) isn't working. This isn't an issue for TeamViewer because a connection to the same network isn't needed for a connection to be established.
Alternatives Considered
TightVNC, SCCM and IntelliAdmin are very good remote access software solutions for connecting to computers that are on the same network no matter if the network is spread out over the U.S. Once you go to a global scale, the programs still work but the speed is greatly reduced. This is where TeamViewer steps in and shows what a remote access tool really should do. I sound like I'm in marketing for TeamViewer but that is truly how I feel about the software.
Support Rating
10
I have not needed to contact TeamViewer support much in regards to the software not performing like it is supposed to. The only reason that we contact support is to get the license keys for our updated software. We always get a response in a very reasonable amount of time with the new license keys included.
Users and Roles
25
The business functions that use TeamViewer are Sales Support, Purchasing Support, Helpdesk Support, Analyst Support, Executive Support. There are many times that TeamViewer is used for remote access support when a need arises to connect to computers that are at locations internationally. Our customers and business partners that are outside of our network also find that us having this capability is very valuable.
Support Headcount Required
3
When supporting TeamViewer I think of what is needed to assist end users in purchasing support and sales support when it comes to the basic functionality of the software. There is not much need for them to use the more advanced functionality of the software as all they typically need to do is connect remotely to the computers of the individuals that they are assisting.
Business Processes Supported
  • Connecting remotely to computers that are located in different countries: This is essentials because of the time difference that makes it difficult to have end user assistance on the foreign countries end. This software allows us to work on the computer without any interaction needed with the end user.
  • Connecting to a computer that is infected with a virus or spyware: This software allows us to remotely resolve virus issues whereas before we utilized this software all of these computers needed to be sent back to our headquarters where they could be repaired, meaning that the end user had at least 2 days of downtime.
  • Connecting to users that are outside of our network without any working method of getting connected to the network: All of our other remote access software requires the systems to be located on our network. If they are not connected to the same network a connection cannot be established. TeamViewer makes a connection possible.
Innovative Uses
  • TeamViewer makes it possible for us to connect to customers and business partners from all around the world and assist with issues on their computers related to the installation / functionality of our software. We never knew that was going to be a possibility.
  • Connecting to computers that are infected with a virus that is making the computer unusable was something that we weren't expecting. That was something that was a nice surprise.
Future Planned Uses
  • With TeamViewer, eventually it may be possible and effective to allow the technical support folks to work from any location in the world because of the speed and effectiveness of TeamViewer.
Likelihood to Renew
10
We will continue to use this software because it is a great solution to our remote access needs both on our network domestically and internationally as well as outside of our network with customers and business partners. I haven't found another remote access software that would meets our needs at the same standard that TeamViewer does.
Products Replaced
No
Key Differentiators
  • Price
  • Product Features
  • Product Usability
The most important factor in why we decided to purchase TeamViewer was because of the availability of a Quick Support tool which could be linked to our website and then in turn could be used to support our customers and business partners around the world. This was the main concern and why we were looking for a new remote support solution. The rest of the great features we discovered after using the software.
Evaluation Lessons Learned
I don't believe that I would change anything regarding the evaluation / selection process that we went through except maybe just going ahead with the purchase and integration sooner. As much as this software has improved our customer service and increased our efficiency, the cost of the software is out of the question. It is well worth every penny.
Training Types Used
  • Self-taught
Online Training
5
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Ease of TeamViewer Training
The software was fairly easy to understand and learn while on the job without proper training. Learning the different features on my own made it interesting and more rewarding. It didn't take long to learn the ins and outs of the software since I use it so frequently. I would recommend this approach to others because you don't need to spend money on training for this software if you have any background / knowledge or remote tools at all.
Exceptional Examples of TeamViewer Support
I was having trouble with two remote systems taking the same ID so when I would try to connect to one of the computers it would connect to one or the other. This was an issue that I reported and they had already seen the issue and knew how to fix it. They had me up and running again on both systems within a half hour.
Easy Tasks
  • Initiating connection with computer: All you need to do is have the ID and password of the computer / device that you're attempting to connect to and you're in. There is nothing complex or complicated about that process. Very easy for a person with any computer knowledge.
  • File Transfers: File transfers are very easy to initiate. All you need to do is drag and drop a file or folder from your computer onto the screen that you're connected to and the transfer process initiates automatically.
  • Connecting to multiple screens: The process of connecting to multiple screens is very easy. On the top bar in the screen that you're connected to there are many options. With one click you can switch between multiple screens or view the entire desktop at the same time.
Difficult Tasks
  • Keeping all computers in your account up to date: When you create an account in TeamViewer to save all of your connections, there currently is no way to perform a remote update to the remote computers TeamViewer software. You must connect to the computer and perform a manual update. This adds difficulty.
  • When setting a password on the remote computer it is a bit cumbersome when the user on the remote system is not an administrator on the computer because you need to log off of the system, log in as the administrator on the computer, add the user as an administrator and log back in as the user just to allow TeamViewer to start up during the start up of Windows and use a static password which you can set on the connection account. It takes a few steps to get it to work nicely in this situation but I haven't run into it too many times.
  • I have run into an issue when doing a manual update on a computer where the software doesn't properly perform the update and then it throws errors constantly. When this happens I try running the update again as another user that is an administrator on the computer, I try uninstalling the software completely and removing all files from Program Files. Nothing seems to correct the issue. This has maybe happened 5 times since I started using the software so it isn't a big concern.
Mobile Interface Availability and Impressions
Yes
I have used the mobile interface both on my Android phone and on my iPad. The interface works well on both devices. What I would like to see on both of them is rather than the cursor being something that you control like a mouse with your finger it would be nice if the cursor would be right under your finger and where you tap is where the mouse would be and would select what your finger is on. I think that would increase the efficiency of using the interface. The speed is great on the Android no matter if you're wireless or on the mobile network.
Usability
10
TeamViewer is a system that is very easy to understand and grasp the concept of which is a very nice thing because users that don't have much technology and computer background can use the system easily. While being easy to understand for the average user, it doesn't lose the functionality and features that IT people love to see with software that makes it easier for us to do our jobs.
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