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TeamViewer

TeamViewer

Overview

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

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Recent Reviews

TeamViewer Looks Good

9 out of 10
February 16, 2024
Incentivized
We generally use TeamViewer for the remote support when any user will face any issue then we can use the same for support and its very …
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TeamViewer for all

5 out of 10
February 09, 2024
We use TeamViewer when we want to access a computer at a different location. It is usually used to troubleshoot problems that another …
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TeamViewer Review

8 out of 10
February 05, 2024
Incentivized
I support about 50 computers remotely at a church in TN. About 10 of these are servers and the rest are user workstations. Because I am …
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TeamViewer is a useful Tool.

10 out of 10
February 05, 2024
Hi there,
I use TeamViewer on daily lab routine to access/ capture data from instrument. TeamViewer not only enables me to collect data …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (420)
    9.2
    92%
  • Over-the-Internet remote session (414)
    8.9
    89%
  • File transfer (403)
    8.5
    85%
  • Instant message (370)
    8.0
    80%

Reviewer Pros & Cons

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Video Reviews

7 videos

Product Review: TeamViewer Keeps Problem Resolving Remote & Flexible
01:58
Product Review: One Obstacle in TeamViewer's Ability to Keep Student's Connected is It's Pricing
02:57
Product Review: TeamViewer Keeps The Connection Strong Between In Office & Work From Home Workers
01:26
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Pricing

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Remote Access

$24.90

Cloud
per month (billed annually) 1 Licensed User

Business

$50.90

Cloud
per month (billed annually) 1 Licensed User

Premium

$102.90

Cloud
per month (billed annually) 15 Licensed Users

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.teamviewer.com/en/buy…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24.90 per month (billed annually)
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.2
Avg 8.2
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Product Details

What is TeamViewer?

As a global technology company, TeamViewer offers a remote connectivity platform to access, control, manage, monitor, and support any device — across platforms — from anywhere.

With more than 600,000 customers, TeamViewer is free for private, non-commercial use and has been installed on more than 2.5 billion devices. TeamViewer operates in the field of Remote Connectivity, Augmented Reality, Internet of Things, and Digital Customer Engagement, enabling companies from all industries to digitally transform their business-critical processes through connectivity.

Founded in 2005, and headquartered in Göppingen, Germany, TeamViewer is a publicly held company with approximately 1,400 global employees. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX.

For more information, go to www.teamviewer.com.

TeamViewer Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

TeamViewer Screenshots

Screenshot of Connect to devices and provide remote support.Screenshot of All devices are a few clicks away.Screenshot of Monitor and manage devices proactively.Screenshot of Screenshot of Gain visibility into IT by tracking assets.

TeamViewer Videos

TeamViewer Remote: It's time for a new view
TeamViewer Remote: It's time for a new view

TeamViewer Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesArabic, Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Frequently Asked Questions

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

TeamViewer starts at $24.9.

Reviewers rate Remote Active Directory® management highest, with a score of 9.9.

The most common users of TeamViewer are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(2488)

Attribute Ratings

Reviews

(1-25 of 478)
Companies can't remove reviews or game the system. Here's why
Yvonne Graber | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Minimum 50% less driving
  • Less where and tear on me physically
  • Instant gratification by easy access
  • Always available
  • Pretty Dependable
I saw the economic benefit from TeamViewer almost immediately. My clients love it, my team loves it, and the cost verses the ROI is well worth it. Based on what it costs per endpoint verses what we charge per minute-the ROI is very good.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Synchronization between remote and distributed teams increased the productivity
  • It avoids in-person visits to remote offices to troubleshoot issues saving travel costs.
  • Sales calls are seamless and increase customer satisfaction and increases business productivity.
It was instantaneous in bringing economic benefits because of savings in travel, team synchronization and business meetings.
Max Segal | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Hundreds of thousands of dollars saved from being able to go fully remote and no need for office or server space
  • Hundreds of hours of gained productivity from ease of remote troubleshooting and application installation
  • Dozens of hours of gained uptime from useful central console monitoring
The economic and financial benefits were easily seen within one or two months as we went fully remote.
Robert Holman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It has saved me time and money. I dont have to drive to physically fix remote users machines
  • It make it very easy to update and manage the software on remote users computers.
  • Can easily help customers with questions
on the first remote session where I didnt have to get in a car and drive to a location.
February 09, 2024

TeamViewer for all

Score 5 out of 10
Vetted Review
Verified User
  • cost savings from not having to travel to work
  • improve employee morale. work/life balance
  • increase productivity
It did not take long to see the benefit of teamviewer. Once the pandemic hit, and the world realized remote work was the trend. We realized productivity and efficiency can be delivered from anywhere in the world once you have the proper software in place.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Being able to provide fast and professional assistance leads to returning customers
  • When other support options aren't available, TeamViewer still allows us to assist the customer.
  • TeamViewer has allowed our office team to grow quite a bit in size, making renting office space more economic as well.
  • The use of TeamViewer has allowed to expand the type of support we provide to business or professional clients as well
Roughly one month, since there was an existing customerbase who could be referred to digital appointments in case an at home appointment was not possible.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Extremely positive ROI when looking at my time usage and how quickly I am able to get to the root of an issue with a customer. If I look at my yearly salary and divide it out., TeamViewer more than makes up for the cost I've saved in time spent 1. trying to get in using another remote software. 2. Time I've saved by being able to see an issue as opposed to guessing
I would say one month the subscription had paid for itself but that is as a one user license. If it were a team, and the subscription cost was higher, but being used by more people, I imagine it would have a greater ROI
February 05, 2024

TeamViewer Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Allows me to work at any time.
  • Allows me to work without being on site.
  • Allows me to train users when needed since they can see the screen when I am connected remotely.
Immediately
Score 10 out of 10
Vetted Review
Verified User
  • I know there are other application with the same purpose are available, but personally not used them. TeamViewer is saving time for me.
From the beginning that IT installed the TeamViewer on my computer. IT had to install different version to make sure I have full access with the right version.
Also, it took a long time to set up username and password for some of the new instrument to get connected to TeamViewer (still one standing request), but after that was easy to use.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • We were able to dispense with offices in our Iowa location - where we had previously worked in person - and move to remote work. This saved about $20k per year.
  • By locating our individual computers in the corporate colo and using TeamViewer for remote control, we avoided the problem of needing to deal with occasional power or ISP outages in our local office - which was especially problematic when key people were out of town.
It was immediate
Eugenio Fajardo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • It is a good investment for alternative remote solution for home office workers
  • Significantly reduce the cost of remote connectivity infrastructure at remote headquarters.
  • Short learning curve, which means low cost of investment in capacity for use and administration
In six months is a good time to see benefits of investments in this kind of technologies, since home office o weekend trobleshouting incidents attendance.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Being able to actively work on a machine from a remote location provides not only fast responses but also equates to cost savings as I don't have to travel to the location
  • TeamViewer also extends my ability to perform work for companies outside of my local area
I started seeing a ROI within the first 6 months
January 25, 2024

Great Software

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Fast solution for any issue
  • saves time or travel to other locations which we have
  • Gives the user more "freedom" too to solve the issue fast
We are using Team Viewer since 6 years now and we are very happy with the solution we made. Since we have many locations it was required some time ago to travel periodically to several sites to check things out or help the users with their requests. Now we are not traveling anymore . Now we are kind of missing the traveling and not solve the issues so fast from our working place or anywhere when we work from home.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Staff reduced the cost. The person using the device may not have technical knowledge. However, there may not be IT technicians in every location. It is more efficient to provide remote support to these points.
  • Provides management support at a single point
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • The core of our business is providing remote IT support to unmanned stations. Without a program like TeamViewer, we would be unable to operate.
  • On numerous occasions, we have avoided having to travel to site on top as well as raise a callout with local agents, saving us many thousands.
  • We can work from home or support our service technicians on the field any place, any time.
Almost immediately. We could not support our clients effectively without TeamViewer. Its reliable, fast and allows us to do our work in a moments notice.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • it helped me keep my clients because I was able to solve problem for them
  • It helped me being confident when they face an issue
I used it first in my educational period then in my professional life it helped me from time to time so I can say in my professional career on day 1 I knew I had this software that could be beneficial for some specific issues.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Very positive is the fact for complete remote support for our customers. All the time not only because Corona restrictions.
  • Offering potential new customers a complete view into a life DIAMES system without physical travel for both parties.
  • Getting better support from third parties by sharing a concrete software problem live.
Rohit Kumar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Earlier, we used to raise ticket when we need IT support to trouble shoot system which usually takes 24 hours. Our IT team support time improved to only 2 hours.
  • For installation of inter application we have to visit the IT department, now we can managed it remotely
  • Sharing files and asking team member to share their screen is much earlier.
  • During the interview session, now we need not to ask candidate to come for the coding round. Now we can take the interview remotely only.
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