TeamViewer Reviews

We have gotten our money's worth form Team Viewer. It is used daily and our clients have given us nothing but positive feedback on it.

TeamViewer has been widely accepted by my users, and have had zero push back.

Easy to train and put into service had reduced support and implementation costs.

Less need for support staff to have to go to remote events to provide support.

Staff can get support wherever they are as long as they have Internet access.

Easy for support staff to get connected to remote users.

Very fast technical troubleshooting

Optimization of employees working time

Travel savings

Conflicts between older and newer version users.

Temp connection does not work if an older version of the software is present on a machine.

Commercial version is not cost effective.

We can provide fast tech support, which makes our customer service far better.

It saves us the extra time we used to spend in visiting different departments.

It has been an improvement to our business, as support is now easier.

Quick resolution of technical problems.

Increased employee productivity.

It has helped us support non-corporate machines and non-domain machines easier.

Get fast troubleshooting and solutions.

Improve productivity for our personal assistants. They just have to ask for help and it is very easy to them get assistance.

For our providers is easy to get in touch with us. Collaborating with this tool helps us to collaborate with everyone.

The support team no longer needs to visit users

Cost and time spent is minimised

Helps keep I.T. in the background so the events look seamless - saves the tech from interrupting a show by coming up to the podium

Has helped us reduce the amount of desk visits by being able to remotely handle situations

Don’t have to be physically at a machine

Can connect remotely

Can work from anywhere

The main improvement is that I can get an instant help even if the technical support isn't in the same office as I am in.

Remote access to all network-connected users has been enabled resulting in fewer physical call-outs, and thus costs to move around.

Logging of remote sessions has enabled management to keep track of connections, locations, and intent of each, thus providing traceability.

By using remote access to connect to terminals without peripherals it has slashed the hardware costs within the company.

Usage of TeamViewer has helped reducing the cost of troubleshooting by a good margin

TeamViewer is recommended for low to medium technically skilled people for its ease of use

The workflow has been smoother allowing me to directly control computers on other campuses rather than rely on a chain of people.

I can update multiple desktops at once allowing me more control over how my time is spent.

When something breaks, I can fix it anytime, anywhere, with portable apps.

Information sharing

Remote online access

Remote control

It’s made us be able to work from anywhere. That is priceless.

Quickly solving problems for clients and employees.

Tech support does not need to go personally to solve a problem.

Don't think there is any negative impact on ROI.

Being able to assist customers out of geographical area or remote branch offices

Being able to assist residential customers that may be unable to bring in their PC

Being more productive overall

Very convenient platform for us and for our staff members and students.

Saves a lot of time and effort.

Helps us avoid a lot of travel.

Clients get helped or repaired very quickly.

Clients are often impressed by the efficiency.

While up front, TeamViewer isn't the most inexpensive tool out there. You don't have to worry about ongoing maintenance costs as you own that version outright.

TeamViewer allows the techs to remotely and immediately diagnose end-user issues without having the computer brought to them. Saves time!

TeamViewer's easy configuration and connection initiation allow the most inexperienced computer users to request remote help quickly.

Reduced costs: With remote support, you almost did not have to send staff to the site, especially at the branch office, generating fuel savings, over time.

Time management: fast support, avoiding loss of SLA, and team embezzlement.