TeamViewer Reviews

It worked well for us for the first year, but they automatically renew your subscription with no notice. It's an annual subscription, and we did not think it was the best tool for us and we were looking to switch. So the second year we had to pay $600 for the tool even though we had switched.

We do not have to spend money for traveling.

It is excellent tool for all the big industries which requires file sharing through secure means.

Travel cost reduction.

Optimization of IT staff time.

Flexibility of access.

No real negative impact. It's worked fine for us and we have had no real issues in all the time we used it.

Reduces our travel cost significantly, especially for quick trips.

Enables our company to support clients regardless of location which means we win business against local competitors.

We can provide 24/7 support as a service when bidding projects to clients. Using TeamViewer reduces the burden on our engineers, too.

We have gotten our money's worth form Team Viewer. It is used daily and our clients have given us nothing but positive feedback on it.

TeamViewer has been widely accepted by my users, and have had zero push back.

Easy to train and put into service had reduced support and implementation costs.

Usage of TeamViewer has helped reducing the cost of troubleshooting by a good margin

TeamViewer is recommended for low to medium technically skilled people for its ease of use

Less need for support staff to have to go to remote events to provide support.

Staff can get support wherever they are as long as they have Internet access.

Easy for support staff to get connected to remote users.

Very fast technical troubleshooting

Optimization of employees working time

Travel savings

Conflicts between older and newer version users.

Temp connection does not work if an older version of the software is present on a machine.

Commercial version is not cost effective.

We can provide fast tech support, which makes our customer service far better.

It saves us the extra time we used to spend in visiting different departments.

It has been an improvement to our business, as support is now easier.

Quick resolution of technical problems.

Increased employee productivity.

It has helped us support non-corporate machines and non-domain machines easier.

The workflow has been smoother allowing me to directly control computers on other campuses rather than rely on a chain of people.

I can update multiple desktops at once allowing me more control over how my time is spent.

When something breaks, I can fix it anytime, anywhere, with portable apps.

Information sharing

Remote online access

Remote control

Get fast troubleshooting and solutions.

Improve productivity for our personal assistants. They just have to ask for help and it is very easy to them get assistance.

For our providers is easy to get in touch with us. Collaborating with this tool helps us to collaborate with everyone.

The support team no longer needs to visit users

Cost and time spent is minimised

Helps keep I.T. in the background so the events look seamless - saves the tech from interrupting a show by coming up to the podium

Has helped us reduce the amount of desk visits by being able to remotely handle situations

Don’t have to be physically at a machine

Can connect remotely

Can work from anywhere

The main improvement is that I can get an instant help even if the technical support isn't in the same office as I am in.

Remote access to all network-connected users has been enabled resulting in fewer physical call-outs, and thus costs to move around.

Logging of remote sessions has enabled management to keep track of connections, locations, and intent of each, thus providing traceability.

By using remote access to connect to terminals without peripherals it has slashed the hardware costs within the company.

It’s made us be able to work from anywhere. That is priceless.

Quickly solving problems for clients and employees.

Tech support does not need to go personally to solve a problem.

Don't think there is any negative impact on ROI.