TeamViewer

TeamViewer

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.2 out of 100
Top Rated
TeamViewer

Overview

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
Read more

Recent Reviews

Money trap

1 out of 10
October 11, 2022
We occasionally use TeamViewer to assist staff that work remotely, and some edge cases where clients need help with financial products.
Continue reading

Bad experience

5 out of 10
September 27, 2022
Watch out from their Subscriptions and your payments info. Your payment information is not editable to you, even you cannot remove it easy …
Continue reading
Read all reviews

How TeamViewer Differs From Its Competitors

Ease of Implementation

We have virtual meetings which saves us travel time and makes everyone manage their time more efficiently. . Users can log on remotely if they need anything from there PC. Employees support and interact daily, making each other more efficient with their time and being more productive for the …
Continue reading

Ease of Implementation

The software is very simple to install and use. The interface and user experience is very minimal and use simple terminology to understand and utilize. It definitely meets the basic needs of our organization like accessing remote PC/servers, and troubleshooting with our customers. Helping remote …
Continue reading

Security

We do use two-factor authentication because we need to be secured and align with compliance requirements. As we are in a heavily regulated industry so Privacy, Safety, Security and Availability are some of our top concerns. TeamViewer follows great security standards allowing our teams to have …
Continue reading

Ease of Implementation

I really had no implementation issues whatsoever. In fact, it is so simple I think any non-IT person can do it in a matter of minutes. The interface is really simple to use, and there is are a ton of resources and information available online to help you.
Continue reading

Security Perception

The adoption of TeamViewer by our organization has not impacted our security measures. We run quite a tight operation when it comes to securing our infrastructure and data so the product didn't change our flows in any noticeable way.
Continue reading

Evaluation

Yes, definitely.
The product has proven time and again that it's reliable and offers exactly what it promises. Our experience has been very satisfactory and making us migrate to another product, while never impossible, would take very solid arguments.
Continue reading

Security Perception

The connection with clients is more secure because an SSL connection is established. So when I need to manage a remote client I do not worry to supply to the final user an user and password but I can manage remote client with a simple click. So user do not write password around the office.
Continue reading

Evaluation

yes, absolutely, teamviewer help me every day in my job for assist customers and user easily and in a easy way. I can helpuser in everywhere and every time they need. So the answare is yes, if I redo the purchasing process, I buy teamviewer again. For me, money well spent.
Continue reading

Ease of Implementation

This is a unique solution that is very easy to install, TeamViewer has a good interface, in my experience the most valuable feature of TeamViewer is its ease of use and beneficial remote access, how easy access and frequent updates. I found the solution easy to use even for beginners. It is not so …
Continue reading

Security

The organization is in the process of training with this type of secure method, resilience has been a barrier, however it was expected to prevent user accounts from being compromised, in the previous review we requested double authentication and the new TeamViewer update includes it. This app is …
Continue reading

Ease of Implementation

It was really easy for us to get setup with Team Viewer. We just downloaded the appropriate file from their downloads page and installed on the target device.

Then it was a case of testing out the access and moving on to the next device. Really simple, really straight forward - didn't need to speak …
Continue reading

Security

We have implemented MFA authentication. Team Viewer also alerts us when the user is accessing from a device/browser that isn't trusted which is a handy security feature. Our plan doesn't currently include Single Sign On. SOC2 was something we liked as a part of our Vendor Risk Assessment process. …
Continue reading

Ease of Implementation

Our Windows and OS X systems were both accessible through the use of TeamViewer. Regular staff was able to effortlessly install the product. We were able to put it into action swiftly and affordably. We were able to establish remote access and file transmission rapidly because of this tool.
Continue reading

Security

These features will be utilized to their fullest potential in order to ensure that unauthorized access to our remote systems that control the servers, as well as RPA bots, will be avoided at all costs, as the data that is used in our organization is required to be kept with a high level of …
Continue reading

Premium Support

No, we didn't pay for premium support because it isn't what we need right now. Since we've been able to work out our worn, we haven't needed any help from TeamViewer so yet. The service is simple to use and doesn't need a lot of effort to understand.
Continue reading

Security Perception

Our equipment and organization are already protected by other services, so this is mainly for rapid access and assistance. As a developer, I wish there was a common feature that would allow for remote control of devices, such as a backend connection to a device's registry, disks, and other …
Continue reading

Evaluation

If we were to do it all over again, I'd definitely repurchase this service. Anyone or any business seeking for the greatest remote connection software should consider using this service, in my opinion. Because it is such a useful tool, remote monitoring should be included as standard, not as an …
Continue reading

Ease of Implementation

TeamViewer is indeed easy to implement and for the most part, controls are simple. However, we have had some challenges, especially with new users, to get the sound working on a new session. This challenge is made more complicated because, as the host, you don't face the challenge often plus your …
Continue reading

Security

We don't use TeamViewer to run servers or other systems remotely but more as a collaboration tool. Hence we have not had the need to utilize the TeamViewer security features. However, it does seem that the application is packed with all the security features typically required by IT technical …
Continue reading

Ease of Implementation

We're able to provide effortless support assistance to the computers and the people who need them at a moments notice. This simplifies the support and troubleshooting process saving time and getting people back on task quickly, which helps us maintain a high level of productivity.
Continue reading

Security Perception

Remote locking and shut down are very important to have in the event we need to shut out access for security or turn off a computer in the event of a security breach.
Continue reading

Security

We have implemented two-factor authentication to ensure that no unauthorized access is made. These features ensure we and the clients we use them on have a sense of security and safety. This also ensures that in case unauthorized access was made we will be notified and we can take necessary …
Continue reading

Ease of Implementation

TeamViewer is easy to implement on any device, but it is not always easy to maintain it because of the versioning issue. As I have said a few times, the feature set is awesome and it works really well for remote support and the only thing stopping it from really being the go-to solution is …
Continue reading

Security

We have only used it as is behind our firewall and opened only what was needed to allow TeamViewer to function properly. We have not implemented any of the security features other than those that are inherent when you use TeamViewer. If we used it as our primary solution we would certainly be …
Continue reading

Ease of Implementation

The implementation is easy as you can create a custom link, and MSI file we can deploy using Microsoft System Center Management Console. Also, you are able to personalize to your liking, as in adding devices to specific groups and so on. Another way to gain access and assist is by the end-user …
Continue reading

Security

Single sign-on (SSO) is only available to the higher tier packages, but we have taken advantage of two-factor authentication for all our admins. We will be moving to TeamViewer Tensor, which will have just about all of the bells and whistles, and we plan on implementing SSO with OKTA Verify going …
Continue reading

Premium Support

No, we did not purchase premium support as to what our needs are at the moment. We can figure out the issues on our worn, and so far, so good, as we have not yet required any support from TeamViewer. The service is easy to use and not hard to figure out on your own.
Continue reading

Security Perception

We already use other services to keep our devices and organization secure, so this is more for quick access and support of devices. The feature that I wish was standard would be the monitoring and ability to connect to a device in the backend and modify registry, drives, and other features where I …
Continue reading

Evaluation

If we had to go through the purchasing process again, yes, I would undoubtedly renew this service again. I recommend this service to anyone or organization looking for the best remote connection software. As previously mentioned, the thing that it is lacking the remote monitoring being a standard …
Continue reading

Ease of Implementation

For administrators and IT teams, the way to deploy can be accomplished via directory import LDAP and or file import. To add groups or computers is an effortless task once the connector to AD/DS is created. To comply with company protocols and standards, these tools allow no or little human …
Continue reading

Security

For healthcare or any corporation involved in personally identifiable information, the security feature of SSO makes auditing logins for compliance and HIPAA rules an accomplished task. As an engineer that must undergo penetration testing and annual SOC 1 and 2 controls, TeamViewer provides user …
Continue reading

Security Perception

The security features have improved greatly with team viewer you cannot add a computer to any group without email approval for new device. This security is geo based as well if your IP changes from the location you started team viewer it will ask for approval via email to approved admin/user …
Continue reading

Evaluation

I would encourage other admins users etc, to definitely try this out for remote control support for users or servers (unattended mode) it has been a leader for consumer and organizations alike.
Continue reading

Ease of Implementation

While ease of implementation on any device is a big feature, the understanding behind what the software is actually doing is another thing. But thankfully, TeamViewer's help and support is always on hand and provides the reassurance that everything is safe and secure with the connections that are …
Continue reading

Security

The security features of TeamViewer, including single sign-on, two factor authentication and HIPAA compliance SOC 2 certification have been the single biggest features that keep us an avid user of TeamViewer. Our customers demand that all connections are secure and they feel reassured by our use …
Continue reading

Premium Support

We've never had the cause to purchase premium support for TeamViewer. I guess this can be taken as a good sign for us because the product is so good, but we would not be a good source of revenue for the TeamViewer support team. Besides, the online support provided on the TeamViewer website is more …
Continue reading

Security Perception

The TeamViewer website says the product includes encryption based on 4096 RSA private/public key exchange and AES (256-bit) session encryption. That technology is based on the same standards as https and SSL and meets all of today's standards for security. The key exchange also ensures full …
Continue reading

Evaluation

Yes, we'd buy Teamview again. Indeed, it is unlikely our business would be as effective with supporting our customers without it. It was an easy purchase to begin with, and we continue to maintain our praise of this well-made and consistently reliable software. We would recommend it to others …
Continue reading

Ease of Implementation

The one-click installation is really helping you in any way you need. There is really not much to it as the design of the screen is intuitive. I have never needed to contact TeamViewer. I guess not having to use any onboarding services or speak to a human is showing how enterprise-ready the …
Continue reading

Security

Security is very important, we always want to know that not just we are secure, but our customers as well. All our security policies are internally managed by our security team in-house, they make sure that tools like TeamViewer are configured in the right way so that policies are upheld.
Continue reading

Evaluation

Yes, if we were planning many training sessions or webinars. TeamViewer is higher priced than other computer sharing programs. For small businesses, we need to watch our costs and use what give us the best bang for our buck.
Continue reading

Ease of Implementation

It was practically plug-and-play. It worked from the moment it was installed and all the other features were already integrated into the software. Nothing was complicated to use, but rather worked straight from the moment it was installed. Very thankful none of the features triggered any sort of …
Continue reading

Security

The Single Sign-on and Two Factor Authentication were really great peace of mind for securing technical data. I and my team members didn't have a use for the HIPAA compliance certification, but it was nice to feel we had a door open for using the software if we ever worked on a Biomedical project
Continue reading

Ease of Implementation

While TeamViewer is designed to be easy to implement on any device, often, I need to go on-site to load the program or I have to take too much of my time to walk through non-techies. It would be great if TeamViewer offered up just one simple link and easy email directions that could be sent to our …
Continue reading

Security

TeamViewer's security features allow us to work with organizations that need to be HIPAA compliant and to ensure all of my customers know I am using a product that is safe and secure. This is very important as many of my clients are calling for phishing type problems and they need confirmation …
Continue reading

Ease of Implementation

TeamViewer's Quick Support option is a huge differentiator in why we chose the product. Not having to roll out a client to all of our computers made it a simple choice to go that route. Outside of this feature, we have installed the full client on some stations and it is also quite easy to push or …
Continue reading

Security

Because we are using the Quick Support feature in most cases, we have not seen a need to turn on SSO/Single Sign-on for any of our needs. The same rings true for two-factor authentication. In more secure environments I can certainly see how this would be a more pressing requirement.
Continue reading

Premium Support

We did not purchase Premium support but their standard support is actually quite good. They reply in a timely manner and their responses are always on point and relevant to the question.
Continue reading

Security Perception

we have sued the encryption feature to keep our traffic secure. it has worked fairly well and I believe it is up to the industry standard as to how well it performs. We also use the unattended security feature which also works great except for when there are programmatic issues when the app stops …
Continue reading

Evaluation

I would definitely buy Teamviewer again. being the industry standard it makes training other users a breeze as everyone is already used to it. It has a few quirks but overall it is as solid as they come and lean on it on an almost daily basis. Defintely recommended it to anyon considering an …
Continue reading

Ease of Implementation

Throughout COVID-19 it has supported us very much. It helped us in meetings and with a remote desktop for group work. It also saves us from the coronavirus as we connect with each other remotely. I can say that TeamViewer makes my life easy.
Continue reading

Security

Security is very important in every organization. While we work on many projects, some are very important in terms of security as they have very sensitive data. The TeamViewer security feature was helpful to use by an authorized user.
Continue reading

Ease of Implementation

TeamViewer is simple to setup and easy to direct users to use. There are a lot more features in the newer versions than there were years ago.
Continue reading

Security

They do comply with most security guidelines set by 3rd party organizations. It offers a secure connection that is allowed through most firewalls.
Continue reading

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Over-the-Internet remote session (291)
    9.0
    90%
  • Screen sharing (297)
    9.0
    90%
  • File transfer (280)
    8.2
    82%
  • Instant message (258)
    7.8
    78%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

7 videos

User Review: TeamViewer Keeps Problem Resolving Remote & Flexible
01:58
User Review: One Obstacle in TeamViewer's Ability to Keep Student's Connected is It's Pricing
02:57
User Review: TeamViewer Keeps The Connection Strong Between In Office & Work From Home Workers
01:26
Return to navigation

Pricing

View all pricing

Remote Access

$6.95

Cloud
per month (billed annually) 1 Licensed User

Business

$34.90

Cloud
per month (billed annually) 1 Licensed User

Premium

$102.90

Cloud
per month (billed annually) 15 Licensed Users

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://service.teamviewer.com/en…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $6.95 per month (billed annually)
Return to navigation

Product Demos

Getting Started with TeamViewer - Remote Control
01:32
Getting Started with TeamViewer - TeamViewer Account
01:54
Getting Started with TeamViewer - Management Console
02:27
Digitalizing processes across the entire value chain with TeamViewer
02:20
Getting Started with TeamViewer Remote Access
03:24
Return to navigation

Features Scorecard

Remote Administration

8.2
82%
Return to navigation

Product Details

What is TeamViewer?

As a global technology company, TeamViewer offers a remote connectivity platform to access, control, manage, monitor, and support any device — across platforms — from anywhere.

With more than 600,000 customers, TeamViewer is free for private, non-commercial use and has been installed on more than 2.5 billion devices. TeamViewer operates in the field of Remote Connectivity, Augmented Reality, Internet of Things, and Digital Customer Engagement, enabling companies from all industries to digitally transform their business-critical processes through connectivity.

Founded in 2005, and headquartered in Göppingen, Germany, TeamViewer is a publicly held company with approximately 1,400 global employees. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX.

For more information, go to www.teamviewer.com.

TeamViewer Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

TeamViewer Screenshots

Screenshot of Access devices remotelyScreenshot of TeamViewer Web ClientScreenshot of TeamViewer Tensor (Enterprise)

TeamViewer Videos

Introduction to TeamViewer
Getting Started: TeamViewer Account
Getting Started: Management Console
Digitalizing processes across the entire value chain with TeamViewer
Getting Started: Remote Access

TeamViewer Integrations

TeamViewer Competitors

TeamViewer Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesArabic, Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Frequently Asked Questions

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

TeamViewer starts at $6.95.

Reviewers rate Screen sharing and Over-the-Internet remote session highest, with a score of 9.

The most common users of TeamViewer are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews

(1-25 of 58)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
One of the easiest to use softwares you will ever run across. The UI is simple, the important items are easy to spot and it is very well designed. It even works great on a touch screen.
Jean F. Queralt | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
In general the interface is clear and easy to use. We haven't experienced noticeable problems in this area. The presentation of the menus, devices and steps to follow to establish a connection are all quite clear and well organized.
Jerica Gilley | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Although the program is simple to operate on its own, determining how simple it is to use TeamViewer is extremely subjective and dependent on the particular use case. The transfer of files is also supported, and the company boasts that its transfer rate is far faster than that of any of its rivals. On-the-fly compression, which was a feature exclusive to TeamViewer, was responsible for this accomplishment.
Score 8 out of 10
Vetted Review
Verified User
TeamViewer does what it does well. It is pretty easy to install which is a bonus when guiding someone remotely to install the application for the first time. Once installed its then pretty simple to make a connection with that remote user. It's a simple concept to connect to another device and control it remotely however, to have that functionality is invaluable in remote assistance.
Score 10 out of 10
Vetted Review
Verified User
It's very user friendly and secure. The controls are simple and easy to understand. My only gripe is sometimes it connects and passes the remote audio through, which I do not want or need.
Joyal John Peter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
The software itself is easy to use, however, the ease of use of TeamViewer is highly subjective and depended on the application use case. It also supports file transfer and claims to have a higher transfer rate than any of its competitors. This was achieved by on-the-fly compression which was a TeamViewer proprietary.
Mauro Biefeni | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
TeamViewer is not complicated and it is easy to use for any user with any level of tech understanding. It is easy to connect and to do what you need to do. It just has a high degree of usability with no real complications.
Score 9 out of 10
Vetted Review
Verified User
The usability for TeamViewer is great as anyone should be able to use it immediately. On the admin side, the management console will take a little longer to use as you need to break down some areas and learn about Grouping and other features. They do provide tools to assist in the learning process. Using the service to remote control other devices is a breeze and super easy to do as it just works.
July 22, 2022

Remote Tools Review

Score 9 out of 10
Vetted Review
Verified User
Team viewer was the first app after VNC that was more stable and secure, and has continued to develop beyond most other apps in this category. A a support specialist in my career this has saved countless hours of travel and frustration for users. Team Viewer provides such an easy to use remote support connection to users across the country, it proved to be very useful.
Klaas Schippers | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
One of the things that really stand out with TeamViewer is its usability. Both for the person that shares the screen as well as the person receiving it. Depending which version of Team Viewer you use, you can create a link that would automatically download the app for you. So when you want to connect, it never takes more than a few minutes and clicks to get going.
July 21, 2022

TeamViewer Review

Score 10 out of 10
Vetted Review
Verified User
Our customers use the free version of Teamviewer which allows us to connect to them remotely.
An end user is void of technical knowledge and this product requires minimal making it easy for them to fire up and allow us connectivity
Score 10 out of 10
Vetted Review
Verified User
Their UI is actually really simple and one of the easier software's I've had to use. The tools all either have clear labels or icons that generally are exactly what you're looking for. It may be weird the first time using each tool, but after that it's pretty easy. Which is like many other software's where somebody shows you how to do something the first time, and then you remember it from then on out.
Score 7 out of 10
Vetted Review
Verified User
Teamview is generally easy to use for people of any tech skill set. It works quite well in even low internet bandwidth situations, has a lot of options built in via the toolbar, and is basically the leader in the remote desktop control world so many people are familiar with it. They do have an issue with licensing and requiring each side of the connection to be on the same licensed version. That causes a ton of headaches when dealing with multiple clients who are licensed for different versions. An easy 10 were it not for that one glaring flaw.
Asif Ali Khan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I used it and found it easy to use. It's interface is very simple and easy to use. I have tried many different tools and products but found difficulties while using them. Also other products don't have all the tools and features. I found it best after using it and compare with other similar products.
Ejaz Hussain | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
The tool has always been immensely useful in terms of making a remote connection with the client desktop. The whole user interface gives us a seamless experience & thus makes using this tool more user friendly. Also, the overall feature set this has to offer makes it my go to tool,
Score 10 out of 10
Vetted Review
Verified User
TeamViewer allows me to easily connect to remote PC and works on a variety of OS platforms. This allows me to connect to remote computers in both unattended mode as well as to easily provide support during a logged on user sessions. I also like the options to transfer files. MFA provides an additional layer of security which is very important.
Score 10 out of 10
Vetted Review
Verified User
I use Teamviewer on a almost daily basis to assist our users across the country with any software, questions or issues that they may have. Teamviewer is a great solution for remote access and has many features that just add to the wealth of the tool. We have tested many tools over the years but Teamviewer has by far been the most versatile.
Tyler Twitchell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I feel like Teamviewer has a good interface and I enjoy using the product. The only complaint I have is while trying to connect to a remote server I do get confused some some of the options of remote control as one will only work if you have save your credentials. The fine pring of the Remote Control options does indicate the difference, but it not immediately intuitive without some experience with the product. Once I have access to the remote machine the interface is pleasant and easy to use, much the same as sitting in front of the computer.
Malay Kumar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
TeamViewer's comprehensive remote access, control and support solution works almost with every desktop and mobile platform, including Windows, macOS, Android, and iOS, It enables us to connect PCs or mobile devices located everywhere in the world with simple internet connectivity and provide us to be connected for any kind of support and troubleshooting activities.
Score 10 out of 10
Vetted Review
Verified User
The scope of usage for Teamviewer is is much more broad than how our company uses it. We only uses it for technical issues at the moment. The tech guys can access our reps or office staff computers in about 10 seconds after relaying the codes the program provides. Then the time needed to repair the device is all that's left. Teamviewer has made it faster/easier than ever to get our staff back up and working after a tech issue develops.
Return to navigation