TeamViewer Reviews

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1442 Ratings
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Score 8.4 out of 100

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Reviews (1-25 of 196)

Mike Narumiya | TrustRadius Reviewer
Score 10 out of 10
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Use Cases and Deployment Scope

It is used to support client workstations and home computers. We support a variety of non technical and less savvy users. This allows for easy remote access, but allows for peace of mind of each computer owner that their PC is both secure (thanks to the option of ad-hoc password access) as well as continual support to be able to make things right. TeamViewer is priced well and easy to use. It is also used as a VPN alternative for some users/systems.
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ONeal Taylor | TrustRadius Reviewer
December 03, 2019

TeamViewer Review

Score 9 out of 10
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Use Cases and Deployment Scope

Teamviewer is used by the IT Support team to help troubleshoot users remotely. It is used for the entire organization and helps when users are having issues and cannot fix it themselves.
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João Mauricio | TrustRadius Reviewer
Score 10 out of 10
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Use Cases and Deployment Scope

TeamViewer software is used in our company Grupo Boticário intensively by the user support team. All so-called technicians involving any type of remote access is the TeamViewer tool that is used. It is very practical and easy to use by everyone. The user only needs to have the tool installed, and access is guaranteed with the ID and password.
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Sohaib Ahmed Khattak - PCI QIR | TrustRadius Reviewer
Score 8 out of 10
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Use Cases and Deployment Scope

TeamViewer is being used as a helping tool for software support teams in our organization. We assist customers with connecting into their machines and give them walkthroughs of the processes and record and report issues with video evidence of the happenings. Recordings from TeamViewer play a vital role in recording a case for the Dev team to see the issue and then work it out accordingly.
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Andrea Wroot | TrustRadius Reviewer
September 20, 2019

Thumbs up for TeamViewer!

Score 9 out of 10
Vetted Review
Verified User
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Use Cases and Deployment Scope

TeamViewer is a wonderful solution for providing support via remote desktop and training. It is part of our department for more than 2 years and being used every day. We can connect between devices and perform troubleshooting for our clients and also provide training to our teams in other offices. This goes beyond any doubt that TeamViewer is certainly the best and trustable solution for remote support.
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Rafael Silva | TrustRadius Reviewer
Score 10 out of 10
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Use Cases and Deployment Scope

The TeamViewer tool is used by the company's IT department. More specifically, the remote technical support team. With this software the team makes technical calls remotely without moving to the site. All problems are solved quickly thanks to remote access. The interface is super friendly, clean, beautiful and easy to use.
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Alan Gadbois | TrustRadius Reviewer
Score 10 out of 10
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Use Cases and Deployment Scope

TeamViewer is used in our organization as a method of support between existing employees as well as between us and clients. We use this to help troubleshoot noncorporate computers or client computers when there are technical issues with our website or other tools.
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Oscar Avelar | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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Use Cases and Deployment Scope

We use TeamViewer in all departments. For us, it's an easy way to give access to a personal assistant or a help desk assistant. We use several applications for different vendors and TeamViewer is a tool used for all of them. This tool helps us to collaborate and save time when troubleshooting to get a solution as fast as we can.
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Jerome Pierce | TrustRadius Reviewer
September 27, 2019

TeamViewer Review

Score 9 out of 10
Vetted Review
Verified User
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Use Cases and Deployment Scope

My Helpdesk Team uses this product for our AV Events. It allows us to remote control presentations and the main laptop being used at the podium. The product is solid and we have had zero lost connection issues. It's easy to use and seamless.
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Dave King | TrustRadius Reviewer
Score 10 out of 10
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Use Cases and Deployment Scope

We use TeamViewer for remote support for our users. We also use TeamViewer for new employee training. We install software and trouble shoot any issues that arise. We can also transfer software and files to the remote computer as needed.
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Verified User
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Use Cases and Deployment Scope

It is used by the whole organisation - across all the teams. The main usage purpose of this product in my company is for our service desk team to be able to connect to our machines remotely and fix issues for us whilst we can observe on our device's screen what's happening on the screen.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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Use Cases and Deployment Scope

TeamViewer is used by our organisation in two main ways. The first way in which TeamViewer is used is by the internal IT department to provide remote support to users across multiple sites. This facilitates screen sharing and rapid solving of problems. The second way in which TeamViewer is used is by individuals who wish to access their desktop computers from a remote location. It solves a major problem that employees still have access to their computers in emergency situations and can handle these situations from afar.
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Rahul Dhangar | TrustRadius Reviewer
Score 10 out of 10
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Use Cases and Deployment Scope

Teamviewer is so far the most preferred software in my org for everyday remote support requests for installing software and other troubleshooting tasks as and when they arise. It is well built with an enterprise-grade UI and minimalistic learning curve to start off using it. The value it brings to our organization is tremendous and its easy portability between different systems is a great plus.
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Stephen Wittmaak | TrustRadius Reviewer
Score 8 out of 10
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Use Cases and Deployment Scope

At my previous position, we used TeamViewer two-fold. One for IT troubleshooting network/PC issues remotely and secondly, to update the presentation slideshows on multiple monitors across two campuses, one in Florida, one in Massachusetts.
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Lujan Aromando | TrustRadius Reviewer
Score 10 out of 10
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Use Cases and Deployment Scope

Software for remote control, desktop, and file transferring and sharing between computers. Provides remote support and collaborative online. You can connect to different remote computers and laptops. Is a remote access solution that helps improve your business. Easy to use, very good features. Can also use the web conferences option in a remote mode.
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Adriano Rosa | TrustRadius Reviewer
Score 8 out of 10
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Use Cases and Deployment Scope

Currently, TeamViewer is being used by some departments of the organization, like Information Technology, ITAS-Information Technology Applications and Services. It is used to provide remote support to clients, and to our employees too. With Team Viewer each support assistant can quickly access any machine in the organization's intranet. Team Viewer is really useful to our service desk, for helping any employee with tech support or even in-depth technical support.
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Frank McCann | TrustRadius Reviewer
Score 8 out of 10
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Use Cases and Deployment Scope

It is being used by our technicians to support their clients on site. It addresses the problem of being in more than one place at once. We are also able to support clients out of our geographical reach. We would like to implement it more to support our residential clients.
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Darren Megginson | TrustRadius Reviewer
Score 9 out of 10
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Use Cases and Deployment Scope

Teamviewer is used by our department to facilitate our school application with our students and professor. It is a great remote access desktop that allows us to troubleshoot and solve problems remotely in a faster and a convenient way. Also, it helps us to improve our communication between our IT department and the other department in a safe and effective way.
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Gregory Pecqueur | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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Use Cases and Deployment Scope

We actively use TeamViewer for supporting our users. It is also used as remote access on our own computers when traveling. We use it from our Linux PCs to help our users and subscribers using Windows, Linux, and Mac without any problem. It saves us most of the necessary travel that would be required without it. We are able to solve most technical support problems and satisfy our customers remotely.
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Roger Mialkowski | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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Use Cases and Deployment Scope

We actively use TeamViewer for supporting our users (5000+ user base) remotely without having to know what their IP address is. So even if they are outside of the company networks, we can still get to them without issue. It is very handy and the users can demonstrate the issue they are experiencing which will allow us to attempt to resolve it.
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Gledson Rodrigues | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Use Cases and Deployment Scope

Today, I am no longer part of the company, but when I was there, I used it a lot for support of users, services, and equipment. There is a company branch in another city and Team Viewer was the right tool for most technical actions. Helped with managing time, incidents, and SLAs.
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Feature Scorecard Summary

Screen sharing (157)
9.2
File transfer (149)
8.7
Instant message (139)
8.4
Secure remote access with Smart Card authentication (60)
8.4
Access to sleeping/powered-off computers (96)
7.9
Over-the-Internet remote session (152)
9.1
Initiate remote control from mobile (127)
8.5
Remote management of servers & workstations (128)
9.0
Remote Active Directory® management (70)
8.6
Centralized management dashboard (93)
8.0
Session record (96)
8.5
Annotations (79)
8.2
Monitoring and Alerts (87)
8.0
Multi-platform remote control (122)
8.8

About TeamViewer

TeamViewer aims to empower users to connect anything, anywhere, anytime. The company says its solution offers secure remote access, support, control and collaboration capabilities for online endpoints of any kind. The vendor says TeamViewer has been activated on more than 1.7 billion devices and serves at least 40 million concurrent connections at any time. Founded in 2005, the company employs more than 700 people in offices across Germany, the United States, Japan and Australia.

TeamViewer Integrations

TeamViewer Competitors

RescueAssist, Dameware Remote Support, BeyondTrust Remote Support (formerly Bomgar)

TeamViewer Technical Details

Operating Systems: Unspecified
Mobile Application:No