TeamViewer

TeamViewer

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.3 out of 100
Top Rated
TeamViewer

Overview

Recent Reviews

Great All-In-One solution only if you use it all

7
May 05, 2022
We used TeamViewer as a remote desktop access to get support users with the different solutions they're using. It was deployed across all …
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Quickly connect to remote computers

10
April 29, 2022
TeamViewer and Tensor provide remote tools that enable support staff to quickly start sessions, elevate permissions, and fix issues. We …
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Good tool for desktop accessing

8
April 11, 2022
We are using TeamViewer for connecting with colleagues. TeamViewer helps to share screens and talk with colleagues. Connecting remotely …

Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2022
TrustRadius Best of Award, Best Of Relationship 2022
TrustRadius Best of Award, Best Of Value 2022
TrustRadius Best of Award, Best Of Feature Set 2022

Popular Features

View all 14 features

Screen sharing (280)

9.1
91%

Over-the-Internet remote session (276)

8.9
89%

File transfer (265)

8.2
82%

Instant message (245)

7.8
78%

Reviewer Pros & Cons

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Video Reviews (7)

Record

Pricing

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Remote Access

$24.90

Cloud
1 user, 3 computers

Business

$50.90

Cloud
1 user, up to 200 managed devices

Premium

$102.90

Cloud
50 users, up to 300 managed devices

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.teamviewer.com/en-us/buy-now

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Remote Administration

8.2
82%

Product Details

What is TeamViewer?

The TeamViewer suite of remote connectivity, augmented reality, IT management, and customer-first engagement solutions empowers you to connect to any device to support anyone, any process, or anything — from anywhere, anytime. The company says its solution offers secure remote access, support, control and collaboration capabilities for online endpoints of any kind. The vendor says TeamViewer has been activated on more than 2.5 billion devices and serves at least 40 million concurrent connections at any time.

TeamViewer Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Multi-platform remote control

TeamViewer Video

Introduction to TeamViewer

TeamViewer Integrations

TeamViewer Competitors

TeamViewer Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Comparisons

View all alternatives

Frequently Asked Questions

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

What is TeamViewer's best feature?

Reviewers rate Screen sharing highest, with a score of 9.1.

Who uses TeamViewer?

The most common users of TeamViewer are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Reviews

(1-25 of 322)
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Ankit Kumar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • TeamViewer works great in all the environments.
  • It works on Smartphones, Tablets, and Computers as well.
  • It can be also used to transfer files, chatting, video calling, remote printing, etc.
  • TeamViewer is one of the best solution for remote diagnosing.
  • Its premium pricing is subscription based, and is a little bit on the higher side.
  • It doesn't work as expected on slow internet connections, connection breaks so often.
  • Remote wakeup feature doesn't work on many systems.
Juan Felipe Maillane Tabares | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Full control of equipment remotely.
  • Compatibility with different operating systems.
  • Very easy to use.
  • Sometimes is difficult to connect and I got several errors before I can get connected.
  • It should have a version of the UI more adapted to mobile devices.
  • The possibility to control mobile devices.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • TeamViewer works on nearly all types of devices, like Mobile, Tablet, PC, Laptop or smart TVs
  • TeamViewer is well known name, we don't have to request others to install it everytime
  • Its user interface and feature sets are awesome
  • It works on nearly all type smart devices
  • File sharing, remote printing and live video calling are also good like screen sharing
  • It behaves weird when used on a pc without monitor. No resolution change allowed in many use cases
  • We have to manually authenticate each device associated (or to be associated) with out TeamViewer account
  • Not work that much great with Mobile or slow internet connections
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Straightforward setup for both admins and users.
  • Very proficient file transfer.
  • All-in-one solution if you need more than desktop control.
  • Difficult to justify the price considering all other alternatives.
  • No self-hosted option which ended up being a deal breaker for us.
  • Customer support got worse over the years, difficult to reach out.
Steve Lollar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Connect to an end user's computer or mobile device.
  • Allows our IT department to support a remote workforce
  • Makes transferring files from one device to another easier
  • Some connections are periodically dropped
  • Speed of connection
  • UI could be simplified
Mohammad Mashmoushi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Remotely connect & control computers & mobile.
  • Ease of wireless data transfer between computers & mobile.
  • Maintains visual clarity & response time even at times when internet speed is a tad slow.
  • Control gestures on mobile (two-finger scroll, tap & hold as right-click, pinch to zoom, etc.) can be improved in terms of input latency.
  • UI simplicity & refinements on the mobile version can better be implemented in the desktop version as well.
  • Hidden Function key & other hotkeys should be more visible on the mobile version of the software.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Taking remote control
  • Sharing files from one machine to another
  • Talk via messaging or audio/video
  • Is fast, secure, and easy to use
  • I don't think I have any improvements in mind. It does what it is made to do, and it does that efficiently.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Easy Install.
  • Remote connections very stable.
  • Simple for users to use.
  • I would like to see the feature when you connect to the computer remotely if you could blackout the screen so local users can't see what's going on improved as it doesn't work all the time.
  • After completing a connection there is a pop-up that appears to leave a note, should have the option to turn that off.
  • Integration with Malwarebytes doesn't work very well at first as I had to reach out to support a couple of times before the license was activated.
Malay Kumar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • As stated earlierRemote connectivity and control with ease
  • Works quite good even on low bandwitdh
  • provides integrated case management and Integration with service desk systems
  • Secure file sharing and remote printing over Windows and macOS
  • Quality of voice and video transmitted to remote locations can be improved for interactive support
  • Loss of connections are observed when system is on standby
  • Updated security protocols need to be introduced for better security
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Remote connectivity Support
  • Ease-of-Use for non-technical staff
  • Endpoint protection
  • Meeting & communication software
  • Easy management and configuration of end-points
  • Lightweight and trustworthy application
  • Allowing for trusted connections on known computers and networks
  • Lower bandwidth connection options
  • Remote video/voice quality
  • More levels of grouping in console