TeamViewer Reviews

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1455 Ratings
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Score 8.4 out of 100

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TrustRadius Top Rated for 2019

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Reviews (1-25 of 197)

Tom Cheever | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Custom branding: the customer sees our brand, our logo, and our text when they open Team Viewer.
  • Ease of use: our technicians can simply click a computer on their dashboard and be connected to the client in seconds. Once connected, we can easily support the client, drop files, and use a whiteboard function if need be.
  • File transfers: file transfers are easy to do through Team Viewer by using the inbuilt tools on the toolbar.
  • Custom branding: while the option to custom brand what the customer sees when they open Team Viewer exists, the option to customize the program as a whole (like what Screen Connect does) does not. Team Viewer is not 100% white label, as you cannot change the program name, icon, or taskbar settings.
  • Annoying popups: we purchased the pro version of Team Viewer 12. The next month Team Viewer 13 came out. Since that day, we have gotten constant popups and emails offering us discounts to upgrade to the next level. Even after clicking the option to never show again, the annoying messages return within a day or two.
  • Two-factor authentication: perhaps a necessary evil? But who on earth is going to want to add a computer to our account if they are not being supported by us or have access to that account? Each time we add a new computer to our account, we must verify it through a link sent to our email, which we don't always have access to. It's an annoying and timely second step that should not be required.
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Sohaib Ahmed Khattak - PCI QIR | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Good Remote Connection
  • Good Recording
  • Connecting at a good frame rate so does not lag mostly
  • Is not a high bandwidth consumer
  • Once a recording is completed, the other attempt of recording a session mostly does not respond
  • More work on resolution and frame rate
  • Multiple number of connections to the same session
Read Sohaib Ahmed Khattak - PCI QIR's full review
Andrea Wroot | TrustRadius Reviewer
September 20, 2019

Thumbs up for TeamViewer!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy accessibility of all the devices - desktop, laptop, tablets or mobile.
  • Fast and uninterrupted file transfers.
  • Easy to deploy in the company.
  • Supports all the major platforms.
  • Remote session lags if the bandwidth is below average.
  • The mobile application has limited features.
Read Andrea Wroot's full review
Oscar Avelar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy to use.
  • Everyone knows about it. And It's very easy to get and install.
  • One side license is enough to start using it.
  • The option to save the session with an administrator password helps to improve security and user control.
  • The price of upgrades. It supposed to be a lifetime license but it's not when you realize that the version you get goes obsolete and migration is almost as expensive as getting a new license.
  • It does not have a lockout option to avoid both users (local and remote) to control at the desktop at the same time. Change controls between users would be a good improvement
  • License scheme. A subscription license including upgrades could be better.
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Dinesh Selvachandra | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Secure remote access.
  • Ability to run and access unattended.
  • PC to PC works very well with nice additional tools.
  • Access can be configured such as file copying.
  • Ability to talk to the person on the other side.
  • Expensive
  • Mobile phone application is not so user friendly.
  • Sometimes connection does not work, and no proper error message given (such as firewall blocked)
Read Dinesh Selvachandra's full review
Jerome Pierce | TrustRadius Reviewer
September 27, 2019

TeamViewer Review

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Remote Control for AV Events
  • Reconnects seamlessly if the internet signal is dropped
  • Very Easy and straightforward
  • Has remote file transfer capabilities
  • Would like to see more effort put into security/Encryption features
  • Would like to be able to invite someone to a TeamViewer connection
Read Jerome Pierce's full review
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy to provide the ID to let service desk team member to connect to the employee device
  • An ability to follow what the other person with the access to your device is doing real time
  • Seamless usage on both ends without delays
  • An option to copy-paste the teamViewer ID in an easier way. as far as I know, currently I have to re-type it
  • Prettier graphics
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy to set up and use by an inexperienced user.
  • Encrypted data transmission allowing secure use across open networks.
  • Access control within TeamViewer allows only certain users to access a remote workstation whilst it is logged off, thereby meaning any attempts to hack into the computer via Teamviewer will not be allowed if not a permitted user.
  • The connection from TeamViewer to mobile devices is present, but it is not the most polished integration at present. This may be the fault of the mobile-side application though.
  • Options to record remote sessions are available, but obscure. The option to record can be set automatically though.
  • Settings with regards to when TeamViewer is available for a connection, and in what mode it is running (Unattended or Logged-in) are not clear to a new user.
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Rahul Dhangar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy to access from any type of device, be it tablet, mobile or PC
  • Its multiplatform interoperability is just awesome
  • Ease of use is simply adorable
  • Commercial user license is on a higher side which restricts small company users to utilize its services
  • Some good efforts to be made in order to make it more stable on the premises having lower bandwidth internet connection
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Stephen Wittmaak | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Login is seamless to any installed base via the app.
  • Multiple user access streamlines workflow.
  • Remote access to multiple desktops at work.
  • When a system has a pending Windows update, TeamViewer has connectivity issues.
  • Set the number of users able to be logged on at once. Someone needs to log out for someone to log in at certain points.
  • File uploading remotely to an active desktop has connectivity issues.
Read Stephen Wittmaak's full review
Adriano Rosa | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • It is easy to use, it allows control of any computer from any part of the world.
  • The communication between you and the computer being controlled is really fast, it has just a little delay.
  • It allows you to transfer files.
  • Really affordable.
  • Whenever you have a low bandwidth internet connection, you will have more delay, and can be kind of slow.
  • You won't be able to control a computer with a different version from yours.
  • Maybe they could add the function of viewing two remote computers at same time.
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Darren Megginson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy to use software.
  • Simple installation and fast to use.
  • Doesn't consume a lot of data.
  • Very safe and secured.
  • Mobile application needs to be enhanced.
  • During network fluctuation or internet breaks, we have to restart the software and start again.
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Gregory Pecqueur | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • It is multiplatform and supports all desktop and mobile platforms.
  • You can easily transfer files with a simple drag and drop.
  • Provides a quick connection.
  • Allows a secure connection.
  • Sometimes the screen gets blocked.
  • In some cases, it requires a user present at the other end.
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Roger Mialkowski | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • It keeps track of remote hosts well, letting me know once they are online after a reboot for example.
  • The security is customizable so you can lock it down pretty well.
  • The speed of the remote display is very good and is also customizable if you are connecting to a slower link.
  • Would be good if logs were kept in a centralized location so it can be determined quickly who remoted into what computer.
  • A native Linux application would be good to have as right now you need to run it through Wine.
  • Wish it would support a little older Android mobile device versions.
Read Roger Mialkowski's full review
Gledson Rodrigues | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Practicality: it is a very practical tool, easy to use, and intuitive. By mobile or web application, fast access to customers.
  • Availability: anywhere, on the mobile or via the web we can use the tool in a satisfactory way.
  • Adaptable: The tool adapts to the internet connection, allowing remote access to be possible.
  • Features: I use it to transfer files, screenshots for presentations and meetings a lot, always satisfactorily.
  • My experience has always been satisfactory, no complaints. But with regard to the commercial version, I believe it could improve the plans/values, it was difficult to convince the company to buy, but in the end, it worked.
Read Gledson Rodrigues's full review

Feature Scorecard Summary

Screen sharing (157)
9.2
File transfer (149)
8.7
Instant message (139)
8.4
Secure remote access with Smart Card authentication (60)
8.4
Access to sleeping/powered-off computers (96)
7.9
Over-the-Internet remote session (152)
9.1
Initiate remote control from mobile (127)
8.5
Remote management of servers & workstations (128)
9.0
Remote Active Directory® management (70)
8.6
Centralized management dashboard (93)
8.0
Session record (96)
8.5
Annotations (79)
8.2
Monitoring and Alerts (87)
8.0
Multi-platform remote control (122)
8.8

About TeamViewer

TeamViewer aims to empower users to connect anything, anywhere, anytime. The company says its solution offers secure remote access, support, control and collaboration capabilities for online endpoints of any kind. The vendor says TeamViewer has been activated on more than 1.7 billion devices and serves at least 40 million concurrent connections at any time. Founded in 2005, the company employs more than 700 people in offices across Germany, the United States, Japan and Australia.

TeamViewer Integrations

TeamViewer Competitors

RescueAssist, Dameware Remote Support, BeyondTrust Remote Support (formerly Bomgar)

TeamViewer Technical Details

Operating Systems: Unspecified
Mobile Application:No