TeamViewer Reviews

It's not as simple or straightforward for small team of users.

Customer support is poor.

Business practices are poor.

I have to face some backup issues while working if internet connection is broken.

I also face some issues during file upload because heavy files require much time to upload.

It always depends on the internet.

Sometimes there is a delay in the connection.

The mobile version is a little difficult to navigate. I understand part of that is because you are using it on a smaller screen and controlling a different OS but it can still do better in that scenario.

It’s version specific so if a client has a newer version installed then I have to pay to upgrade.

They swapped to a subscription model instead of a one-time purchase.

If the network connection is poor I have to try multiple times in order to connect to the computer.

It’s not extremely reliable when it comes to being able to connect to remote computers every time.

Custom branding: while the option to custom brand what the customer sees when they open Team Viewer exists, the option to customize the program as a whole (like what Screen Connect does) does not. Team Viewer is not 100% white label, as you cannot change the program name, icon, or taskbar settings.

Annoying popups: we purchased the pro version of Team Viewer 12. The next month Team Viewer 13 came out. Since that day, we have gotten constant popups and emails offering us discounts to upgrade to the next level. Even after clicking the option to never show again, the annoying messages return within a day or two.

Two-factor authentication: perhaps a necessary evil? But who on earth is going to want to add a computer to our account if they are not being supported by us or have access to that account? Each time we add a new computer to our account, we must verify it through a link sent to our email, which we don't always have access to. It's an annoying and timely second step that should not be required.

The TeamViewer website could be easier to use.

Pricing could be better.

Commercial user license is on a higher side which restricts small company users to utilize its services

Some good efforts to be made in order to make it more stable on the premises having lower bandwidth internet connection

Better support for Mac.

Better support for iPhone.

Always needs internet

If the internet link is too bad, access is slower.

Once a recording is completed, the other attempt of recording a session mostly does not respond

More work on resolution and frame rate

Multiple number of connections to the same session

Remote session lags if the bandwidth is below average.

The mobile application has limited features.

Making support's user password resets easier.

It always depends on the speed of the internet.

A little delay rarely.

Support management.

Support accounts.

When a system has a pending Windows update, TeamViewer has connectivity issues.

Set the number of users able to be logged on at once. Someone needs to log out for someone to log in at certain points.

File uploading remotely to an active desktop has connectivity issues.

Slow internet connections do not help their productivity

Remote Support

Sharing files

The price of upgrades. It supposed to be a lifetime license but it's not when you realize that the version you get goes obsolete and migration is almost as expensive as getting a new license.

It does not have a lockout option to avoid both users (local and remote) to control at the desktop at the same time. Change controls between users would be a good improvement

License scheme. A subscription license including upgrades could be better.

Expensive

Mobile phone application is not so user friendly.

Sometimes connection does not work, and no proper error message given (such as firewall blocked)

Would like to see more effort put into security/Encryption features

Would like to be able to invite someone to a TeamViewer connection

Automatic screen sizing

Staying connected through system reboot

Copying large files

An option to copy-paste the teamViewer ID in an easier way. as far as I know, currently I have to re-type it

Prettier graphics

The connection from TeamViewer to mobile devices is present, but it is not the most polished integration at present. This may be the fault of the mobile-side application though.

Options to record remote sessions are available, but obscure. The option to record can be set automatically though.

Settings with regards to when TeamViewer is available for a connection, and in what mode it is running (Unattended or Logged-in) are not clear to a new user.

The overall price.

You have to install a agent.

Can be slow at times.

Whenever you have a low bandwidth internet connection, you will have more delay, and can be kind of slow.

You won't be able to control a computer with a different version from yours.

Maybe they could add the function of viewing two remote computers at same time.