TeamViewer Scalability, Reviews & Ratings 2023

TeamViewer

Starting at $6.95 per month (billed annually)

Overview

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

TeamViewer - if you can't be trusted in small things, can't be trusted with important things!

1 out of 10

January 18, 2023

I have three computers in different locations and have used TeamViewer to move files from one to the other, open documents, update …

The most reputable Remote access support platform

9 out of 10

December 23, 2022

Sometimes our problems with TeamViewer were about delay or slowness. I mean, when I wanted to transfer some files by TeamViewer, it was …

TeamViewer is a fast and safe remote management tool designed ever.

10 out of 10

December 09, 2022

We use TeamViewer to easily connect and control our users PC who are not available in the office or working from home. The installation of …

TeamViewer a product that works well enogh

4 out of 10

December 06, 2022

TeamViewer was and is used as a backup form of remote access for our remote users. the reason we have TeamViewer is that we have a lot of …

Nice Remote Management Tool To Use

8 out of 10

December 02, 2022

I've used TeamViewer in remote control use cases when some colleagues needed my help installing new software or to help them solve some …

Excellent P2P application that everyone needs

7 out of 10

November 29, 2022

TeamViewer is an excellent tool that allowed other members of my team to have peer-to-peer communication and real-time direction through …

Connect with people very easily.

9 out of 10

November 18, 2022

TeamViewer is the easiest way to connect with our clients very effectively. It is easy to set up, better voice & video quality.

Money trap

1 out of 10

October 11, 2022

We occasionally use TeamViewer to assist staff that work remotely, and some edge cases where clients need help with financial products.

Great remote access software

10 out of 10

October 03, 2022

We use it to connect to computers out in the shop. For example, if other employees have questions, we just log on and resolve the issues …

Bad experience

5 out of 10

September 27, 2022

Watch out from their Subscriptions and your payments info. Your payment information is not editable to you, even you cannot remove it easy …

decent product but financial and subscription issues

4 out of 10

September 16, 2022

use for remote access to local computers and data in multiple branches and also to provide technical support and computer maintenance

TeamViewer is a great product, but you cannot trust TeamViewer to stick with their promises.

1 out of 10

September 06, 2022

We use TeamViewer to log into our end user's computer remotely and provide support.

Best remote control and management tool

9 out of 10

September 05, 2022

TeamViewer literally rescues us whenever we need to troubleshoot our customer's problems in their remote environment. Most of the time our …

Very versatile and very reliable.

10 out of 10

September 02, 2022

I use it to set up meetings and calls with clients. It has excellent audio and video quality (as good as Zoom in my opinion) and is really …

Simple and useful for remote management

9 out of 10

August 10, 2022

I use normally TeamViewer to assist my customers every day. It is simple and very useful. I have many customer's folders and in every …

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How TeamViewer Differs From Its Competitors

Ease of Implementation

They have not because, in experience, they limited our use due to incorrectly assessing that we are using their product for commercial purposes.

Ease of Implementation

As in the question mentioned properly, TeamViewer is easy to use, and this user-friendly software lets me use it for any customer. Because some customers prefer to use a platform that is efficient and suitable for any operating system with different configurations. Moreover, TeamViewer helps many …

Security

In today's world, without high-performance security factors like 2FA authentication, the software cannot compete with other competitors. For instance, our organizations use these security features as a key for every session. Also, single sign-on helps us to have the full functions of a platform …

Ease of Implementation

TeamViewer is free of cost for non-commercial purposes and it helps provide easy access to remote machines. It can be used on Android, Linux, Microsoft Windows and Mac devices. It supports remote printing, remote chatting, and wake-on-LAN without any specific configurations. Drag and drop feature …

Security

We haven't used single sign-on, two factor authentication, HIPAA compliance SOC 2 certification security features yet.

Ease of Implementation

I was not part of the initial setup therefore I can only speak about my use. I found it somewhat cumbersome to use. It works decent enough for support users. however, the end-users need to give us a long code. Some users have a hard time finding this code

Ease of Implementation

The easiness to install in any device, including on phones, and use in remote control use cases made every help desk process simple and more agile, which resulted in fast problem solving mechanisms. The fact that you don't need to register in order to use it made its usage even better and …

Security

We used it with single sign-on authentication, which made everything easier and simpler to use.

Ease of Implementation

TeamViewer has helped create a space where peer-to-peer communication can be accessed virtually, without the need of being physically present at the workstation. This has been most helpful with troubleshooting and accessing workstations from afar, and has been an incredible asset to business …

Ease of Implementation

It is easy to set up hence no need to have specific experties to implement it on any device.

Ease of Implementation

We have virtual meetings which saves us travel time and makes everyone manage their time more efficiently. . Users can log on remotely if they need anything from there PC. Employees support and interact daily, making each other more efficient with their time and being more productive for the …

Security

We have implemented 2 factor authentication for an extra layer of security.

Ease of Implementation

The software is very simple to install and use. The interface and user experience is very minimal and use simple terminology to understand and utilize. It definitely meets the basic needs of our organization like accessing remote PC/servers, and troubleshooting with our customers. Helping remote …

Security

We do use two-factor authentication because we need to be secured and align with compliance requirements. As we are in a heavily regulated industry so Privacy, Safety, Security and Availability are some of our top concerns. TeamViewer follows great security standards allowing our teams to have …

Ease of Implementation

I really had no implementation issues whatsoever. In fact, it is so simple I think any non-IT person can do it in a matter of minutes. The interface is really simple to use, and there is are a ton of resources and information available online to help you.

Ease of Implementation

TeamViewer helped our organization to connect to customers from remote in their office and also when users was in smart working.

Security

We use two factor authentication for connect to the web console

Security Perception

The connection with clients is more secure because an SSL connection is established. So when I need to manage a remote client I do not worry to supply to the final user an user and password but I can manage remote client with a simple click. So user do not write password around the office.

Evaluation

yes, absolutely, teamviewer help me every day in my job for assist customers and user easily and in a easy way. I can helpuser in everywhere and every time they need. So the answare is yes, if I redo the purchasing process, I buy teamviewer again. For me, money well spent.

Ease of Implementation

This is a unique solution that is very easy to install, TeamViewer has a good interface, in my experience the most valuable feature of TeamViewer is its ease of use and beneficial remote access, how easy access and frequent updates. I found the solution easy to use even for beginners. It is not so …

Security

The organization is in the process of training with this type of secure method, resilience has been a barrier, however it was expected to prevent user accounts from being compromised, in the previous review we requested double authentication and the new TeamViewer update includes it. This app is …

Ease of Implementation

It was really easy for us to get setup with Team Viewer. We just downloaded the appropriate file from their downloads page and installed on the target device.

Then it was a case of testing out the access and moving on to the next device. Really simple, really straight forward - didn't need to speak …

Security

We have implemented MFA authentication. Team Viewer also alerts us when the user is accessing from a device/browser that isn't trusted which is a handy security feature. Our plan doesn't currently include Single Sign On. SOC2 was something we liked as a part of our Vendor Risk Assessment process. …

Ease of Implementation

Our Windows and OS X systems were both accessible through the use of TeamViewer. Regular staff was able to effortlessly install the product. We were able to put it into action swiftly and affordably. We were able to establish remote access and file transmission rapidly because of this tool.

Security

These features will be utilized to their fullest potential in order to ensure that unauthorized access to our remote systems that control the servers, as well as RPA bots, will be avoided at all costs, as the data that is used in our organization is required to be kept with a high level of …

Premium Support

No, we didn't pay for premium support because it isn't what we need right now. Since we've been able to work out our worn, we haven't needed any help from TeamViewer so yet. The service is simple to use and doesn't need a lot of effort to understand.

Security Perception

Our equipment and organization are already protected by other services, so this is mainly for rapid access and assistance. As a developer, I wish there was a common feature that would allow for remote control of devices, such as a backend connection to a device's registry, disks, and other …

Evaluation

If we were to do it all over again, I'd definitely repurchase this service. Anyone or any business seeking for the greatest remote connection software should consider using this service, in my opinion. Because it is such a useful tool, remote monitoring should be included as standard, not as an …

Ease of Implementation

TeamViewer is indeed easy to implement and for the most part, controls are simple. However, we have had some challenges, especially with new users, to get the sound working on a new session. This challenge is made more complicated because, as the host, you don't face the challenge often plus your …

Security

We don't use TeamViewer to run servers or other systems remotely but more as a collaboration tool. Hence we have not had the need to utilize the TeamViewer security features. However, it does seem that the application is packed with all the security features typically required by IT technical …

Ease of Implementation

We're able to provide effortless support assistance to the computers and the people who need them at a moments notice. This simplifies the support and troubleshooting process saving time and getting people back on task quickly, which helps us maintain a high level of productivity.

Security

We have not taken any of these into consideration at this time.

Premium Support

I did not buy support for this product because I find it very easy to use.

Security Perception

Remote locking and shut down are very important to have in the event we need to shut out access for security or turn off a computer in the event of a security breach.

Security

We have implemented two-factor authentication to ensure that no unauthorized access is made. These features ensure we and the clients we use them on have a sense of security and safety. This also ensures that in case unauthorized access was made we will be notified and we can take necessary …

Ease of Implementation

TeamViewer is easy to implement on any device, but it is not always easy to maintain it because of the versioning issue. As I have said a few times, the feature set is awesome and it works really well for remote support and the only thing stopping it from really being the go-to solution is …

Security

We have only used it as is behind our firewall and opened only what was needed to allow TeamViewer to function properly. We have not implemented any of the security features other than those that are inherent when you use TeamViewer. If we used it as our primary solution we would certainly be …

Ease of Implementation

The implementation is easy as you can create a custom link, and MSI file we can deploy using Microsoft System Center Management Console. Also, you are able to personalize to your liking, as in adding devices to specific groups and so on. Another way to gain access and assist is by the end-user …

Security

Single sign-on (SSO) is only available to the higher tier packages, but we have taken advantage of two-factor authentication for all our admins. We will be moving to TeamViewer Tensor, which will have just about all of the bells and whistles, and we plan on implementing SSO with OKTA Verify going …

Premium Support

No, we did not purchase premium support as to what our needs are at the moment. We can figure out the issues on our worn, and so far, so good, as we have not yet required any support from TeamViewer. The service is easy to use and not hard to figure out on your own.

Security Perception

We already use other services to keep our devices and organization secure, so this is more for quick access and support of devices. The feature that I wish was standard would be the monitoring and ability to connect to a device in the backend and modify registry, drives, and other features where I …

Evaluation

If we had to go through the purchasing process again, yes, I would undoubtedly renew this service again. I recommend this service to anyone or organization looking for the best remote connection software. As previously mentioned, the thing that it is lacking the remote monitoring being a standard …

Ease of Implementation

For administrators and IT teams, the way to deploy can be accomplished via directory import LDAP and or file import. To add groups or computers is an effortless task once the connector to AD/DS is created. To comply with company protocols and standards, these tools allow no or little human …

Security

For healthcare or any corporation involved in personally identifiable information, the security feature of SSO makes auditing logins for compliance and HIPAA rules an accomplished task. As an engineer that must undergo penetration testing and annual SOC 1 and 2 controls, TeamViewer provides user …

Security Perception

The security features have improved greatly with team viewer you cannot add a computer to any group without email approval for new device. This security is geo based as well if your IP changes from the location you started team viewer it will ask for approval via email to approved admin/user …

Evaluation

I would encourage other admins users etc, to definitely try this out for remote control support for users or servers (unattended mode) it has been a leader for consumer and organizations alike.

Ease of Implementation

While ease of implementation on any device is a big feature, the understanding behind what the software is actually doing is another thing. But thankfully, TeamViewer's help and support is always on hand and provides the reassurance that everything is safe and secure with the connections that are …

Security

The security features of TeamViewer, including single sign-on, two factor authentication and HIPAA compliance SOC 2 certification have been the single biggest features that keep us an avid user of TeamViewer. Our customers demand that all connections are secure and they feel reassured by our use …

Premium Support

We've never had the cause to purchase premium support for TeamViewer. I guess this can be taken as a good sign for us because the product is so good, but we would not be a good source of revenue for the TeamViewer support team. Besides, the online support provided on the TeamViewer website is more …

Security Perception

The TeamViewer website says the product includes encryption based on 4096 RSA private/public key exchange and AES (256-bit) session encryption. That technology is based on the same standards as https and SSL and meets all of today's standards for security. The key exchange also ensures full …

Evaluation

Yes, we'd buy Teamview again. Indeed, it is unlikely our business would be as effective with supporting our customers without it. It was an easy purchase to begin with, and we continue to maintain our praise of this well-made and consistently reliable software. We would recommend it to others …

Ease of Implementation

The one-click installation is really helping you in any way you need. There is really not much to it as the design of the screen is intuitive. I have never needed to contact TeamViewer. I guess not having to use any onboarding services or speak to a human is showing how enterprise-ready the …

Security

Security is very important, we always want to know that not just we are secure, but our customers as well. All our security policies are internally managed by our security team in-house, they make sure that tools like TeamViewer are configured in the right way so that policies are upheld.

Ease of Implementation

We have used the desktop version and find it great to implement. We have not used the mobile feature.

Premium Support

We have not purchased support for Teamviewer. If we have an issue with the software, we will typically change computers and it seems to work.

Evaluation

Yes, if we were planning many training sessions or webinars. TeamViewer is higher priced than other computer sharing programs. For small businesses, we need to watch our costs and use what give us the best bang for our buck.

Ease of Implementation

As a support call centre TeamViewer is critical to our needs, without it, support would be difficult.

Security

No, we have not found the need for these features. Our main core function of teamviewer is to support remote clientelle

Security Perception

In terms of security we have not made use of any additional security features

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Top Rated

2022

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Popular Features

View all 14 features

Over-the-Internet remote session (292)
9.0
90%
Screen sharing (297)
9.0
90%
File transfer (280)
8.2
82%
Instant message (257)
7.8
78%

Reviewer Pros & Cons

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It's free for non-commercial use - in my opinion, as long as they don't accuse you of commercial use
Offering a way to dispute TeamViewer's decision that a user is using their product for profit

Verified User

Administrator in Corporate

Non-profit Organization Management Company, 1-10 employees

Productivity
Connection speed

Verified User

Director in Information Technology

Information Technology & Services Company, 51-200 employees

Video Reviews

7 videos

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Product Review: TeamViewer Keeps Problem Resolving Remote & Flexible

01:58

Product Review: One Obstacle in TeamViewer's Ability to Keep Student's Connected is It's Pricing

02:57

Product Review: TeamViewer Keeps The Connection Strong Between In Office & Work From Home Workers

01:26

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Pricing

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Remote Access

$6.95

Cloud

per month (billed annually) 1 Licensed User

Business

$34.90

Cloud

per month (billed annually) 1 Licensed User

Premium

$102.90

Cloud

per month (billed annually) 15 Licensed Users

Entry-level set up fee?

Setup fee optional

For the latest information on pricing, visithttps://service.teamviewer.com/en…

Offerings

Free Trial
Free/Freemium Version
Premium Consulting / Integration Services

Starting price (does not include set up fee)

$6.95 per month (billed annually)

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Product Demos

Getting Started with TeamViewer - Remote Control