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TeamViewer

TeamViewer

Overview

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

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Recent Reviews

TeamViewer Looks Good

9 out of 10
February 16, 2024
Incentivized
We generally use TeamViewer for the remote support when any user will face any issue then we can use the same for support and its very …
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TeamViewer for all

5 out of 10
February 09, 2024
We use TeamViewer when we want to access a computer at a different location. It is usually used to troubleshoot problems that another …
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TeamViewer Review

8 out of 10
February 05, 2024
Incentivized
I support about 50 computers remotely at a church in TN. About 10 of these are servers and the rest are user workstations. Because I am …
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TeamViewer is a useful Tool.

10 out of 10
February 05, 2024
Hi there,
I use TeamViewer on daily lab routine to access/ capture data from instrument. TeamViewer not only enables me to collect data …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 5 features
  • File transfer (402)
    8.5
    85%
  • Session record (274)
    8.3
    83%
  • Instant message (369)
    8.1
    81%
  • Access to sleeping/powered-off computers (272)
    7.1
    71%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

7 videos

Product Review: TeamViewer Keeps Problem Resolving Remote & Flexible
01:58
Product Review: One Obstacle in TeamViewer's Ability to Keep Student's Connected is It's Pricing
02:57
Product Review: TeamViewer Keeps The Connection Strong Between In Office & Work From Home Workers
01:26
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Pricing

View all pricing

Remote Access

$24.90

Cloud
per month (billed annually) 1 Licensed User

Business

$50.90

Cloud
per month (billed annually) 1 Licensed User

Premium

$102.90

Cloud
per month (billed annually) 15 Licensed Users

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.teamviewer.com/en/buy…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24.90 per month (billed annually)
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.2
Avg 8.8
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Product Details

What is TeamViewer?

As a global technology company, TeamViewer offers a remote connectivity platform to access, control, manage, monitor, and support any device — across platforms — from anywhere.

With more than 600,000 customers, TeamViewer is free for private, non-commercial use and has been installed on more than 2.5 billion devices. TeamViewer operates in the field of Remote Connectivity, Augmented Reality, Internet of Things, and Digital Customer Engagement, enabling companies from all industries to digitally transform their business-critical processes through connectivity.

Founded in 2005, and headquartered in Göppingen, Germany, TeamViewer is a publicly held company with approximately 1,400 global employees. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX.

For more information, go to www.teamviewer.com.

TeamViewer Features

Remote Administration Features

  • Supported: File transfer
  • Supported: Instant message
  • Supported: Access to sleeping/powered-off computers
  • Supported: Session record

TeamViewer Screenshots

Screenshot of Connect to devices and provide remote support.Screenshot of All devices are a few clicks away.Screenshot of Monitor and manage devices proactively.Screenshot of Screenshot of Gain visibility into IT by tracking assets.

TeamViewer Videos

TeamViewer Remote: It's time for a new view
TeamViewer Remote: It's time for a new view

TeamViewer Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesArabic, Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Frequently Asked Questions

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

TeamViewer starts at $24.9.

Reviewers rate File transfer highest, with a score of 8.5.

The most common users of TeamViewer are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(2494)

Attribute Ratings

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Creating international Links to Windows server systems at customer side to support their system setup and data analysis.
As well as inviting potential new customer sharing with them online insights of our Manufacturing Execution System DIAMES platform.
  • Give us internationally active remote access to DIAMES servers at customer side for support issues.
  • Give us the opportunity to present our DIAMES solution live to potential new customers without physical visits.
  • Enable us with three business locations on three continents sharing a common IT environment without physical visiting another of our business location.
  • Gives us the opportunity sharing a life problem in our DIAMES application with software tool providers when we recognize a problem for which we need support.
  • We are very happy about the TeamViewer functionality and recognize a lot of advanced functionality in comparison with AnyDesk for example.
  • It's fast and very reliable.
  • We think that TeamViewer is a very secure platform.
  • We like to use new feature and functions when they get available.
Creating connections to DIAMES systems in Australia, China as well in South Africa with same speed and response like with systems in Europe or USA is a huge benefit for us.
Remote Access
N/A
N/A
Remote Support
N/A
N/A
Remote Administration (3)
100%
10.0
File transfer
100%
10.0
Instant message
100%
10.0
Session record
100%
10.0
Platform & Infrastructure
N/A
N/A
Security
N/A
N/A
  • Very positive is the fact for complete remote support for our customers. All the time not only because Corona restrictions.
  • Offering potential new customers a complete view into a life DIAMES system without physical travel for both parties.
  • Getting better support from third parties by sharing a concrete software problem live.
We have tried to use AnyDesk but din't feel us secure like with TeamViewer.
It's easy and as expected for such a product.
SSO or TFA
Yes it has been my decision that I don't regret at all.
Protected contact with remote Windows Servers.
Yes for sure.
1
Only me based on my function.
3
From one PC for remote contacts in the network when required to have a remote contact. Registered in my name.
  • Remote access of customer Windows servers.
  • Sharing a link to a DIAMES life system with potential new customers.
  • Sharing access for a third party to our development environment
  • Unrestricted access to Window servers with our application at customer side.
  • Unrestricted access to Window servers with our application for potential new customers.
  • Sharing live an IT problem with a third party.
  • With new IT tools and features as announced by Apple and Microsoft.
Don't like to miss TeamViewer.
Yes
AnyDesk and a former product with TeamViewer functions about 10 years ago. That product doesn't exist anymore.
  • Cloud Solutions
  • Scalability
  • Ease of Use
No. We have what we need with TeamViewer.
  • Implemented in-house
No
Change management was minimal
Everything started to work easier!
  • No problem at all.
  • Online Training
  • In-Person Training
  • No Training
As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
As expected without any problem! Online training is the most efficient way to learn how a product works. There are many third party supporters for Teamviewer courses available that can give additional ideas how to use Teamviewer for specific functions and features as we did require in respect of our usage.
As expected without any problem! Training base on using an App is the most efficient way to learn how a product works. There are many third party supporters for Teamviewer courses available that can give additional ideas how to use Teamviewer for specific functions and features as we did require in respect of our usage.
We get what we need.
Current Teamviewer delivers what we require. Therefore, we have no recommendation for the Teamviewer team. Cary on with your best practise. There is no competitive product on the market that has equal function and features available like Teamviewer. Cary on the path of success and delivering of functions and features. We shall like it.
Some - we have done small customizations to the interface
To support our Chinese customers better. With the help of a third party.
Some - we have added small pieces of custom code
To get better support of our Chinese customers.
As mentioned third party support for better support for our Chinese customers.
It's very seldom that we need help using Teamviewer.
No. Don't think that we would need it.
No
About a year ago when we had problems connecting to a windows server in China. Finally it had been a network issue and not a TeamViewer problem.
  • Access to remote windows servers.
  • Sharing with TeamViewer remotely the access of one of our life platforms with potential new customers.
Yes
Use it very seldom because i need a big screen to work as required.
We use TeamViewer as a Tool to reduce travel cost.
We get what we need with our TeamViewer licence.
Fast and reliable.
  • Our DIAMES application
Very easy.
  • Single Signon
We have known what we need and have received it.
Almost nothing required.
Yes
Very easy!
No
No
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We have deployed it on all of our desktops for easy troubleshooting access for quick support for both the end user and our Help Support staff.
It was easy to setup and use. We are able to support laptops, desktops, and phones with a click of a button. Super fast and steady connection.

Allows for more than one connection so I can do more than one support call at a time.
  • Quick Support to desktop.
  • Scheduling meetings with video and phone support.
  • Sharing a desktop for meeting.
  • Maybe forcing the two-factor mode.
  • More information in regards to privacy issues and notifying the end user.
  • Maybe some videos for the end users.
We recently had a user who wanted to do a training/demo and we where able to set him up with the TeamViewer meeting module. Where he was able to invite others to his meeting. He was very happy with the setup and his meeting went well. The app worked well and no performance issues. On an operational level it’s pretty intuitive.
Remote Access
N/A
N/A
Remote Support
N/A
N/A
Remote Administration (4)
85%
8.5
File transfer
100%
10.0
Instant message
90%
9.0
Access to sleeping/powered-off computers
80%
8.0
Session record
70%
7.0
Platform & Infrastructure
N/A
N/A
Security
N/A
N/A
  • Quick remote support to the end users. Helps us both resolve issues on a timely matter.
  • TeamViewer 13 gave us more flexibility with many devices.
  • Migration from TeamViewer Corporate 12 to TeamViewer Corporate Subscription. Saved us 50%.
  • Their sales and support team where easy to work with and get this done.
I've used all three above for many years. I switched over to TeamViewer for a couple of reasons.
1. Cost 2. Support 3. Product changes. TeamViewer offers nearly all what the three products above do all in one price.

LogMeIn was getting more expensive and giving less. Their support team was also not as quick to resolving some issues we had with our accounts.

Worth the money and easy to use.
I have been able to track and update over 200 + desktop and laptop both at our main office and off-site.
Its been very helpful during covid-19. I've been able to support staff who have had to use their own devices.
Including supporting some Iphones. Just renewed again this year and the price remained the same. So very happy with it overall.

No technical issue using it.
Yes, We have taken advantage of the 2Factor feature. Works well no issues. Just an added security which is nice and its part of the software at no extra cost. which is nice.
No premium support have been a long user of this product. First time customers may want to add it for the first year and if your company is large with my endpoint and users.
Teamviewer will boost your production and lower your time with each support call. Worth the investment.
Great product and good price. Easy installation and steady outcome.
5
5 Admin and 350 endusers
3
Full Desktop and network support for over 350 end users. Including remote support for home end users. Must have strong hardware and software knowledge. Including networking supports.
  • Remote home support.
  • Internal support.
  • Quick and easy to connect to any platform.
  • Mobile Support
  • File transfers
  • Group meeting and chats
  • Secure transfers
  • Secure Remote Access for end users
Already renewed. Again works great and never have had any technical issues with. Love that they are always improving and updating the software.
Yes
It replaced logmein and logmein central a few years ago. Cost was the biggest thing for us since we are non profit org.
But I did find it more easier to use than logmein.
  • Price
  • Product Usability
Cost was the number 1 factor and they ease of use.
not sure, but using it for at least 30days help evaluate a product. For me anyway. It lets you see how many ways you can use it.
  • Implemented in-house
Change management was minimal
we pushed out the msi package.
  • no training
yes for me it was. But the do have some nice vidoes
The product is just right

Think of groups names and devices so you can keep everything neat
Some - we have done small customizations to the interface
Logo,Color and quick link connection
none that I can think of now
It works great no issues using it. Staff are able to download and install it.
was not needed for us. We been using it for over 7 years. We pretty much know how to resloved any issues and if not we use the help and FAQ or videos on the website.
No
When trying to remove a Admin staff that left and we had a slight releasing the account. After a few emails problem was fixed.
Easy installation with the MSI package or by send the end user a link. I love the quick connection to a desktop. Make my supporting needs easier during peak hours.
  • Quick connect links for end users to install
  • Being able to have more than one connection to support any given time
  • Keeping track of support calls
  • MAC setup is little harder to have the end user setup due to the Privacy and permission needed.
Yes
Have use it many times. It came in handy when trying to help and end user load a work app. Since end user could not get it to work.
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Always available if setup correctly.
Steady connection and easy quick connect and disconnect
  • none at this time
  • AD maybe
  • outlook365
Yes, Microsoft support it
  • File import/export
  • Single Signon
It was easy to connect it to Office365 for meeting and support calls
Test one machine first before deploying system-wide
Pretty easy request a renewal quote, remove add-on, due to loss of staff and had taxes removed. It was done in 2 days.
Got everything done by email fairly quickly
yes, got what i wanted for our company.
Think what features you are looking for and ask many question. Don't buy what you don't need or use.
Yes
Always like to have the current version.
  • stay up to date
  • easy desktop access
  • no end user support needed
  • stay current
No
No
Justin Kuhlman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
In my company I support Users in a range of environments from residential to industrial and every where in between. TeamViewer has given me the flexibility to be in multiple places at once and provide top notch remote support and monitoring for my clients. Without its robust options, I wouldn't be able to accomplish half of what I do in one day. There are a lot of programs out there that provide a method to remotely access a computer, but none that I have found that work so fast and seamlessly with the ability to transfer files quickly and securely. And with the IT Brain module I can be proactive in knowing what patches or updates I need to make for clients, which is a great way to drum up more work when things are slow and give the client a feeling that you are always looking out for them.
  • The first time I used TeamViewer, the biggest thing that blew me away was the speed! Going from Windows Remote Desktop and WINVNC, TeamViewer was so much faster and had so many more options.
  • The Ability to remotely reboot a computer into safe-mode! I have used this function so many times for remotely removing viruses for clients.
  • The ability to adjust your experience settings based on what your connection speed is. I work on systems where the internet connection leaves a lot to be desired, and this is a wonderful function.
  • A full featured communication panel. Not only can I chat with my users, but I have Voip and video chat too!
  • I can record my sessions!
  • Not really sure there are any if there are I haven't thought of them yet. Maybe the price its a little on the expensive side, but after using it for a while on the free trial I just had to buy it. I couldn't live without it.
I know this isn't one of TeamViewer's suggested use cases, but it saved me big time...I had my Laptop Stolen from my vehicle and with TeamViewer I was able to remote in, grab and IP address, gather data and record it to provide evidence to the local police. This resulted in the return of my stolen laptop and the local police couldn't believe i was able to gather so much information for them.
Remote Access
N/A
N/A
Remote Support
N/A
N/A
Remote Administration (4)
45%
4.5
File transfer
100%
10.0
Instant message
50%
5.0
Access to sleeping/powered-off computers
30%
3.0
Session record
N/A
N/A
Platform & Infrastructure
N/A
N/A
Security
N/A
N/A
  • I can help clients from anywhere - even from my phone while at the store.
  • TeamViewer has more than paid for itself with the ability to provide remote support to multiple clients at once.
There is nothing out there that I have found that has all of the features and the speed and flexibility.
after setting up my customized Teamviewer host i have set this up as a link from my business website and install is as simple as 2 clicks
Absolutely in the crazy world full of hackers you need to have multi factor on everything this is another reason why i love teamviwer i feel secure in using it and installing this on my clients machines
As long as I continue to provide remote support for my clients, it's a no brainier. For what I pay out, I probably make it back tenfold in the ability to provide remote support from wherever and whenever. Not to mention the saved gas money for a fix that only takes 5 minutes but it takes you 20 minutes to get there. As my business continues to grow, and I support more and more clients, my need for TeamViewer will only grow.
  • Implemented in-house
Mike Robinson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We initially purchased TeamViewer for remote assistance for Help Desk users and remote server administration. We now have begun using the software for web conferencing and recording.
  • High quality recordings are very small (Web Conferencing)
  • Web Conference attendees can use an In-Browser flash viewer or a one-time executable viewer
  • Mac and Windows QuickSupport clients
  • The TeamViewer client also works as an Instant Messaging platform
  • Remote sessions can be shared with other team members
  • Constantly evolving (both VoIP and Web Conferencing are new features since we first purchased the product)
  • Newest version is kind of pushy about trying to get you to purchase their ITBrain product
  • Linux version uses Wine, would like to see a native executable like the Mac version
  • Add back the ability to enable/disable Direct-In
The concurrent channel model is well suited for our use. I don't think this model would be useful if you were (for instance) running a call center where you might have all licenses being used by all users simultaneously. We have also had some push back from users because they don't know the product as well as their competitors.
  • Lower costs for web conferencing
  • Faster resolution time on help desk tickets
  • Increased off-hours coverage
Most of TeamViewer's competitors (GoToMeeting, GoToAssist, WebEx, MyTrueCloud) are priced on a per-month basis. Some companies (like WebEx) also do not allow licenses to "float", they require that the license is tied to a specific user. This simply did not fit our use case. TeamViewer's channel based licensing is more suited for environments where there is an occasional need for web conferencing or remote assistance.
The product continues to improve in functionality. Unless TeamViewer becomes more "pushy" for some of their secondary products or they change their licensing strategy, I actually expect we will continue to utilize TeamViewer more.
Remote Assistance features are used by the entire IT department. Some of the Web Conferencing features are used by various individuals in the organization when the need presents itself.
1
Basic IT
  • Remote Assistance
  • Web Conferencing
  • Remote Server Access
  • Remote File Transfer
  • DR Site Administration
  • Mobile Device Support
Yes
Replaced GoToMeeting. Overall cost of TeamViewer was cheaper on an annual basis. Gives us both web conferencing and remote assistance features.
  • Price
  • Product Features
  • Product Usability
We initially used TeamViewer for remote assistance. The new features (web conferencing and VoIP) have improved the products usefulness for us.
We evaluated several solutions. TeamViewer simply came out as the best solution for our needs and our budget. I wouldn't change anything.
  • Implemented in-house
No
Change management was minimal
Since we originally intended to provide remote assistance which was not provided before, there was no change from a previous system.
  • Needed to train our staff (about 1 hour)
  • Deploying the QuickSupport executable to end systems
We trained out technicians in the use of the application in about an hour.
  • Self-taught
Yes, there are several good documents on the TeamViewer site that allowed us to create our own training.
No
We haven't seen a need for more support than we get with our current license.
On occasion that we have had problems with TeamViewer (almost always beta), their support has been helpful in recommending solutions.
I've only had one time that I needed support from TeamViewer and it was for a beta version. Their support provided an acceptable solution and the problem was fixed once that version was out of beta.
  • QuickSupport allows for you to use a code and pin for accessing remote systems
  • Custom QuickSupport also adds the ability to tie a QuickSupport executable to a user id...no need for code and pin
  • The in-browser viewer for web conferences is a better solution than most
  • I would like a way to disable specific system alerts without purchasing the ITBrain product
Yes, but I don't use it
It's just easy to use.
I've rarely had problems with the product.
It's usually without problem, but we have had connectivity issues on occasion.
The application is built on VNC which is a very stable technology.
  • Help Desk
This is what TeamViewer was built for, so the integration was painless.
They were clear on their pricing and gave us adequate support after the sale.
Whenever we have had a problem, they are quick to respond, easy to work with, and understanding.
Yes
Yes, TeamViewer is generally pretty good about compatibility with previous versions.
  • Windows 8 Support
  • Nothing yet, but they are always impressing us with their new features
No
No
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