TeamViewer

TeamViewer

Customer Verified
Top Rated
Score 8.2 out of 10
Top Rated
TeamViewer

Overview

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
Read more

Recent Reviews

Money trap

1 out of 10
October 11, 2022
We occasionally use TeamViewer to assist staff that work remotely, and some edge cases where clients need help with financial products.
Continue reading

Bad experience

5 out of 10
September 27, 2022
Watch out from their Subscriptions and your payments info. Your payment information is not editable to you, even you cannot remove it easy …
Continue reading
Read all reviews

How TeamViewer Differs From Its Competitors

Ease of Implementation

They have not because, in experience, they limited our use due to incorrectly assessing that we are using their product for commercial purposes.
Continue reading

Ease of Implementation

As in the question mentioned properly, TeamViewer is easy to use, and this user-friendly software lets me use it for any customer. Because some customers prefer to use a platform that is efficient and suitable for any operating system with different configurations. Moreover, TeamViewer helps many …
Continue reading

Security

In today's world, without high-performance security factors like 2FA authentication, the software cannot compete with other competitors. For instance, our organizations use these security features as a key for every session. Also, single sign-on helps us to have the full functions of a platform …
Continue reading

Ease of Implementation

TeamViewer is free of cost for non-commercial purposes and it helps provide easy access to remote machines. It can be used on Android, Linux, Microsoft Windows and Mac devices. It supports remote printing, remote chatting, and wake-on-LAN without any specific configurations. Drag and drop feature …
Continue reading

Ease of Implementation

I was not part of the initial setup therefore I can only speak about my use. I found it somewhat cumbersome to use. It works decent enough for support users. however, the end-users need to give us a long code. Some users have a hard time finding this code
Continue reading

Ease of Implementation

The easiness to install in any device, including on phones, and use in remote control use cases made every help desk process simple and more agile, which resulted in fast problem solving mechanisms. The fact that you don't need to register in order to use it made its usage even better and …
Continue reading

Security

We used it with single sign-on authentication, which made everything easier and simpler to use.
Continue reading

Ease of Implementation

TeamViewer has helped create a space where peer-to-peer communication can be accessed virtually, without the need of being physically present at the workstation. This has been most helpful with troubleshooting and accessing workstations from afar, and has been an incredible asset to business …
Continue reading

Ease of Implementation

We have virtual meetings which saves us travel time and makes everyone manage their time more efficiently. . Users can log on remotely if they need anything from there PC. Employees support and interact daily, making each other more efficient with their time and being more productive for the …
Continue reading

Ease of Implementation

The software is very simple to install and use. The interface and user experience is very minimal and use simple terminology to understand and utilize. It definitely meets the basic needs of our organization like accessing remote PC/servers, and troubleshooting with our customers. Helping remote …
Continue reading

Security

We do use two-factor authentication because we need to be secured and align with compliance requirements. As we are in a heavily regulated industry so Privacy, Safety, Security and Availability are some of our top concerns. TeamViewer follows great security standards allowing our teams to have …
Continue reading

Ease of Implementation

I really had no implementation issues whatsoever. In fact, it is so simple I think any non-IT person can do it in a matter of minutes. The interface is really simple to use, and there is are a ton of resources and information available online to help you.
Continue reading

Security Perception

The connection with clients is more secure because an SSL connection is established. So when I need to manage a remote client I do not worry to supply to the final user an user and password but I can manage remote client with a simple click. So user do not write password around the office.
Continue reading

Evaluation

yes, absolutely, teamviewer help me every day in my job for assist customers and user easily and in a easy way. I can helpuser in everywhere and every time they need. So the answare is yes, if I redo the purchasing process, I buy teamviewer again. For me, money well spent.
Continue reading

Ease of Implementation

This is a unique solution that is very easy to install, TeamViewer has a good interface, in my experience the most valuable feature of TeamViewer is its ease of use and beneficial remote access, how easy access and frequent updates. I found the solution easy to use even for beginners. It is not so …
Continue reading

Security

The organization is in the process of training with this type of secure method, resilience has been a barrier, however it was expected to prevent user accounts from being compromised, in the previous review we requested double authentication and the new TeamViewer update includes it. This app is …
Continue reading

Ease of Implementation

It was really easy for us to get setup with Team Viewer. We just downloaded the appropriate file from their downloads page and installed on the target device.

Then it was a case of testing out the access and moving on to the next device. Really simple, really straight forward - didn't need to speak …
Continue reading

Security

We have implemented MFA authentication. Team Viewer also alerts us when the user is accessing from a device/browser that isn't trusted which is a handy security feature. Our plan doesn't currently include Single Sign On. SOC2 was something we liked as a part of our Vendor Risk Assessment process. …
Continue reading

Ease of Implementation

Our Windows and OS X systems were both accessible through the use of TeamViewer. Regular staff was able to effortlessly install the product. We were able to put it into action swiftly and affordably. We were able to establish remote access and file transmission rapidly because of this tool.
Continue reading

Security

These features will be utilized to their fullest potential in order to ensure that unauthorized access to our remote systems that control the servers, as well as RPA bots, will be avoided at all costs, as the data that is used in our organization is required to be kept with a high level of …
Continue reading

Premium Support

No, we didn't pay for premium support because it isn't what we need right now. Since we've been able to work out our worn, we haven't needed any help from TeamViewer so yet. The service is simple to use and doesn't need a lot of effort to understand.
Continue reading

Security Perception

Our equipment and organization are already protected by other services, so this is mainly for rapid access and assistance. As a developer, I wish there was a common feature that would allow for remote control of devices, such as a backend connection to a device's registry, disks, and other …
Continue reading

Evaluation

If we were to do it all over again, I'd definitely repurchase this service. Anyone or any business seeking for the greatest remote connection software should consider using this service, in my opinion. Because it is such a useful tool, remote monitoring should be included as standard, not as an …
Continue reading

Ease of Implementation

TeamViewer is indeed easy to implement and for the most part, controls are simple. However, we have had some challenges, especially with new users, to get the sound working on a new session. This challenge is made more complicated because, as the host, you don't face the challenge often plus your …
Continue reading

Security

We don't use TeamViewer to run servers or other systems remotely but more as a collaboration tool. Hence we have not had the need to utilize the TeamViewer security features. However, it does seem that the application is packed with all the security features typically required by IT technical …
Continue reading

Ease of Implementation

We're able to provide effortless support assistance to the computers and the people who need them at a moments notice. This simplifies the support and troubleshooting process saving time and getting people back on task quickly, which helps us maintain a high level of productivity.
Continue reading

Security Perception

Remote locking and shut down are very important to have in the event we need to shut out access for security or turn off a computer in the event of a security breach.
Continue reading

Security

We have implemented two-factor authentication to ensure that no unauthorized access is made. These features ensure we and the clients we use them on have a sense of security and safety. This also ensures that in case unauthorized access was made we will be notified and we can take necessary …
Continue reading

Ease of Implementation

TeamViewer is easy to implement on any device, but it is not always easy to maintain it because of the versioning issue. As I have said a few times, the feature set is awesome and it works really well for remote support and the only thing stopping it from really being the go-to solution is …
Continue reading

Security

We have only used it as is behind our firewall and opened only what was needed to allow TeamViewer to function properly. We have not implemented any of the security features other than those that are inherent when you use TeamViewer. If we used it as our primary solution we would certainly be …
Continue reading

Ease of Implementation

The implementation is easy as you can create a custom link, and MSI file we can deploy using Microsoft System Center Management Console. Also, you are able to personalize to your liking, as in adding devices to specific groups and so on. Another way to gain access and assist is by the end-user …
Continue reading

Security

Single sign-on (SSO) is only available to the higher tier packages, but we have taken advantage of two-factor authentication for all our admins. We will be moving to TeamViewer Tensor, which will have just about all of the bells and whistles, and we plan on implementing SSO with OKTA Verify going …
Continue reading

Premium Support

No, we did not purchase premium support as to what our needs are at the moment. We can figure out the issues on our worn, and so far, so good, as we have not yet required any support from TeamViewer. The service is easy to use and not hard to figure out on your own.
Continue reading

Security Perception

We already use other services to keep our devices and organization secure, so this is more for quick access and support of devices. The feature that I wish was standard would be the monitoring and ability to connect to a device in the backend and modify registry, drives, and other features where I …
Continue reading

Evaluation

If we had to go through the purchasing process again, yes, I would undoubtedly renew this service again. I recommend this service to anyone or organization looking for the best remote connection software. As previously mentioned, the thing that it is lacking the remote monitoring being a standard …
Continue reading

Ease of Implementation

For administrators and IT teams, the way to deploy can be accomplished via directory import LDAP and or file import. To add groups or computers is an effortless task once the connector to AD/DS is created. To comply with company protocols and standards, these tools allow no or little human …
Continue reading

Security

For healthcare or any corporation involved in personally identifiable information, the security feature of SSO makes auditing logins for compliance and HIPAA rules an accomplished task. As an engineer that must undergo penetration testing and annual SOC 1 and 2 controls, TeamViewer provides user …
Continue reading

Security Perception

The security features have improved greatly with team viewer you cannot add a computer to any group without email approval for new device. This security is geo based as well if your IP changes from the location you started team viewer it will ask for approval via email to approved admin/user …
Continue reading

Evaluation

I would encourage other admins users etc, to definitely try this out for remote control support for users or servers (unattended mode) it has been a leader for consumer and organizations alike.
Continue reading

Ease of Implementation

While ease of implementation on any device is a big feature, the understanding behind what the software is actually doing is another thing. But thankfully, TeamViewer's help and support is always on hand and provides the reassurance that everything is safe and secure with the connections that are …
Continue reading

Security

The security features of TeamViewer, including single sign-on, two factor authentication and HIPAA compliance SOC 2 certification have been the single biggest features that keep us an avid user of TeamViewer. Our customers demand that all connections are secure and they feel reassured by our use …
Continue reading

Premium Support

We've never had the cause to purchase premium support for TeamViewer. I guess this can be taken as a good sign for us because the product is so good, but we would not be a good source of revenue for the TeamViewer support team. Besides, the online support provided on the TeamViewer website is more …
Continue reading

Security Perception

The TeamViewer website says the product includes encryption based on 4096 RSA private/public key exchange and AES (256-bit) session encryption. That technology is based on the same standards as https and SSL and meets all of today's standards for security. The key exchange also ensures full …
Continue reading

Evaluation

Yes, we'd buy Teamview again. Indeed, it is unlikely our business would be as effective with supporting our customers without it. It was an easy purchase to begin with, and we continue to maintain our praise of this well-made and consistently reliable software. We would recommend it to others …
Continue reading

Ease of Implementation

The one-click installation is really helping you in any way you need. There is really not much to it as the design of the screen is intuitive. I have never needed to contact TeamViewer. I guess not having to use any onboarding services or speak to a human is showing how enterprise-ready the …
Continue reading

Security

Security is very important, we always want to know that not just we are secure, but our customers as well. All our security policies are internally managed by our security team in-house, they make sure that tools like TeamViewer are configured in the right way so that policies are upheld.
Continue reading

Evaluation

Yes, if we were planning many training sessions or webinars. TeamViewer is higher priced than other computer sharing programs. For small businesses, we need to watch our costs and use what give us the best bang for our buck.
Continue reading

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Over-the-Internet remote session (292)
    9.0
    90%
  • Screen sharing (297)
    9.0
    90%
  • File transfer (280)
    8.2
    82%
  • Instant message (257)
    7.8
    78%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

7 videos

Product Review: TeamViewer Keeps Problem Resolving Remote & Flexible
01:58
Product Review: One Obstacle in TeamViewer's Ability to Keep Student's Connected is It's Pricing
02:57
Product Review: TeamViewer Keeps The Connection Strong Between In Office & Work From Home Workers
01:26
Return to navigation

Pricing

View all pricing

Remote Access

$6.95

Cloud
per month (billed annually) 1 Licensed User

Business

$34.90

Cloud
per month (billed annually) 1 Licensed User

Premium

$102.90

Cloud
per month (billed annually) 15 Licensed Users

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://service.teamviewer.com/en…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $6.95 per month (billed annually)
Return to navigation

Product Demos

Getting Started with TeamViewer - Remote Control
01:32
Getting Started with TeamViewer - TeamViewer Account
01:54
Getting Started with TeamViewer - Management Console
02:27
Digitalizing processes across the entire value chain with TeamViewer
02:20
Getting Started with TeamViewer Remote Access
03:24
Return to navigation

Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.1Avg 8.3
Return to navigation

Product Details

What is TeamViewer?

As a global technology company, TeamViewer offers a remote connectivity platform to access, control, manage, monitor, and support any device — across platforms — from anywhere.

With more than 600,000 customers, TeamViewer is free for private, non-commercial use and has been installed on more than 2.5 billion devices. TeamViewer operates in the field of Remote Connectivity, Augmented Reality, Internet of Things, and Digital Customer Engagement, enabling companies from all industries to digitally transform their business-critical processes through connectivity.

Founded in 2005, and headquartered in Göppingen, Germany, TeamViewer is a publicly held company with approximately 1,400 global employees. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX.

For more information, go to www.teamviewer.com.

TeamViewer Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

TeamViewer Screenshots

Screenshot of Access devices remotelyScreenshot of TeamViewer Web ClientScreenshot of TeamViewer Tensor (Enterprise)

TeamViewer Videos

Introduction to TeamViewer
Getting Started: TeamViewer Account
Getting Started: Management Console
Digitalizing processes across the entire value chain with TeamViewer
Getting Started: Remote Access

TeamViewer Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesArabic, Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Frequently Asked Questions

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

TeamViewer starts at $6.95.

Reviewers rate Screen sharing and Over-the-Internet remote session highest, with a score of 9.

The most common users of TeamViewer are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
We have deployed it on all of our desktops for easy troubleshooting access for quick support for both the end user and our Help Support staff.
It was easy to setup and use. We are able to support laptops, desktops, and phones with a click of a button. Super fast and steady connection.

Allows for more than one connection so I can do more than one support call at a time.
  • Quick Support to desktop.
  • Scheduling meetings with video and phone support.
  • Sharing a desktop for meeting.
  • Maybe forcing the two-factor mode.
  • More information in regards to privacy issues and notifying the end user.
  • Maybe some videos for the end users.
We recently had a user who wanted to do a training/demo and we where able to set him up with the TeamViewer meeting module. Where he was able to invite others to his meeting. He was very happy with the setup and his meeting went well. The app worked well and no performance issues. On an operational level it’s pretty intuitive.
Remote Administration (11)
69.0909090909091%
6.9
Screen sharing
90%
9.0
File transfer
100%
10.0
Instant message
90%
9.0
Secure remote access with Smart Card authentication
N/A
N/A
Access to sleeping/powered-off computers
80%
8.0
Over-the-Internet remote session
90%
9.0
Initiate remote control from mobile
80%
8.0
Remote management of servers & workstations
80%
8.0
Session record
70%
7.0
Monitoring and Alerts
N/A
N/A
Multi-platform remote control
80%
8.0
  • Quick remote support to the end users. Helps us both resolve issues on a timely matter.
  • TeamViewer 13 gave us more flexibility with many devices.
  • Migration from TeamViewer Corporate 12 to TeamViewer Corporate Subscription. Saved us 50%.
  • Their sales and support team where easy to work with and get this done.
I've used all three above for many years. I switched over to TeamViewer for a couple of reasons.
1. Cost 2. Support 3. Product changes. TeamViewer offers nearly all what the three products above do all in one price.

LogMeIn was getting more expensive and giving less. Their support team was also not as quick to resolving some issues we had with our accounts.

Worth the money and easy to use.
I have been able to track and update over 200 + desktop and laptop both at our main office and off-site.
Its been very helpful during covid-19. I've been able to support staff who have had to use their own devices.
Including supporting some Iphones. Just renewed again this year and the price remained the same. So very happy with it overall.

No technical issue using it.
Yes, We have taken advantage of the 2Factor feature. Works well no issues. Just an added security which is nice and its part of the software at no extra cost. which is nice.
No premium support have been a long user of this product. First time customers may want to add it for the first year and if your company is large with my endpoint and users.
Teamviewer will boost your production and lower your time with each support call. Worth the investment.
Great product and good price. Easy installation and steady outcome.
5
5 Admin and 350 endusers
3
Full Desktop and network support for over 350 end users. Including remote support for home end users. Must have strong hardware and software knowledge. Including networking supports.
  • Remote home support.
  • Internal support.
  • Quick and easy to connect to any platform.
  • Mobile Support
  • File transfers
  • Group meeting and chats
  • Secure transfers
  • Secure Remote Access for end users
Already renewed. Again works great and never have had any technical issues with. Love that they are always improving and updating the software.
Yes
It replaced logmein and logmein central a few years ago. Cost was the biggest thing for us since we are non profit org.
But I did find it more easier to use than logmein.
  • Price
  • Product Usability
Cost was the number 1 factor and they ease of use.
not sure, but using it for at least 30days help evaluate a product. For me anyway. It lets you see how many ways you can use it.
  • Implemented in-house
Change management was minimal
we pushed out the msi package.
  • no training
yes for me it was. But the do have some nice vidoes
The product is just right

Think of groups names and devices so you can keep everything neat
Some - we have done small customizations to the interface
Logo,Color and quick link connection
none that I can think of now
It works great no issues using it. Staff are able to download and install it.
was not needed for us. We been using it for over 7 years. We pretty much know how to resloved any issues and if not we use the help and FAQ or videos on the website.
No
When trying to remove a Admin staff that left and we had a slight releasing the account. After a few emails problem was fixed.
Easy installation with the MSI package or by send the end user a link. I love the quick connection to a desktop. Make my supporting needs easier during peak hours.
  • Quick connect links for end users to install
  • Being able to have more than one connection to support any given time
  • Keeping track of support calls
  • MAC setup is little harder to have the end user setup due to the Privacy and permission needed.
Yes
Have use it many times. It came in handy when trying to help and end user load a work app. Since end user could not get it to work.
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Always available if setup correctly.
Steady connection and easy quick connect and disconnect
  • none at this time
  • AD maybe
  • outlook365
Yes, Microsoft support it
  • File import/export
  • Single Signon
It was easy to connect it to Office365 for meeting and support calls
Test one machine first before deploying system-wide
Pretty easy request a renewal quote, remove add-on, due to loss of staff and had taxes removed. It was done in 2 days.
Got everything done by email fairly quickly
yes, got what i wanted for our company.
Think what features you are looking for and ask many question. Don't buy what you don't need or use.
Yes
Always like to have the current version.
  • stay up to date
  • easy desktop access
  • no end user support needed
  • stay current
No
No
Justin Kuhlman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
In my company I support Users in a range of environments from residential to industrial and every where in between. TeamViewer has given me the flexibility to be in multiple places at once and provide top notch remote support and monitoring for my clients. Without its robust options, I wouldn't be able to accomplish half of what I do in one day. There are a lot of programs out there that provide a method to remotely access a computer, but none that I have found that work so fast and seamlessly with the ability to transfer files quickly and securely. And with the IT Brain module I can be proactive in knowing what patches or updates I need to make for clients, which is a great way to drum up more work when things are slow and give the client a feeling that you are always looking out for them.
  • The first time I used TeamViewer, the biggest thing that blew me away was the speed! Going from Windows Remote Desktop and WINVNC, TeamViewer was so much faster and had so many more options.
  • The Ability to remotely reboot a computer into safe-mode! I have used this function so many times for remotely removing viruses for clients.
  • The ability to adjust your experience settings based on what your connection speed is. I work on systems where the internet connection leaves a lot to be desired, and this is a wonderful function.
  • A full featured communication panel. Not only can I chat with my users, but I have Voip and video chat too!
  • I can record my sessions!
  • Not really sure there are any if there are I haven't thought of them yet. Maybe the price its a little on the expensive side, but after using it for a while on the free trial I just had to buy it. I couldn't live without it.
I know this isn't one of TeamViewer's suggested use cases, but it saved me big time...I had my Laptop Stolen from my vehicle and with TeamViewer I was able to remote in, grab and IP address, gather data and record it to provide evidence to the local police. This resulted in the return of my stolen laptop and the local police couldn't believe i was able to gather so much information for them.
Remote Administration (10)
76%
7.6
Screen sharing
100%
10.0
File transfer
100%
10.0
Instant message
50%
5.0
Access to sleeping/powered-off computers
30%
3.0
Over-the-Internet remote session
100%
10.0
Initiate remote control from mobile
100%
10.0
Remote management of servers & workstations
100%
10.0
Centralized management dashboard
80%
8.0
Session record
N/A
N/A
Multi-platform remote control
100%
10.0
  • I can help clients from anywhere - even from my phone while at the store.
  • TeamViewer has more than paid for itself with the ability to provide remote support to multiple clients at once.
There is nothing out there that I have found that has all of the features and the speed and flexibility.
after setting up my customized Teamviewer host i have set this up as a link from my business website and install is as simple as 2 clicks
Absolutely in the crazy world full of hackers you need to have multi factor on everything this is another reason why i love teamviwer i feel secure in using it and installing this on my clients machines
As long as I continue to provide remote support for my clients, it's a no brainier. For what I pay out, I probably make it back tenfold in the ability to provide remote support from wherever and whenever. Not to mention the saved gas money for a fix that only takes 5 minutes but it takes you 20 minutes to get there. As my business continues to grow, and I support more and more clients, my need for TeamViewer will only grow.
  • Implemented in-house
Mike Robinson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We initially purchased TeamViewer for remote assistance for Help Desk users and remote server administration. We now have begun using the software for web conferencing and recording.
  • High quality recordings are very small (Web Conferencing)
  • Web Conference attendees can use an In-Browser flash viewer or a one-time executable viewer
  • Mac and Windows QuickSupport clients
  • The TeamViewer client also works as an Instant Messaging platform
  • Remote sessions can be shared with other team members
  • Constantly evolving (both VoIP and Web Conferencing are new features since we first purchased the product)
  • Newest version is kind of pushy about trying to get you to purchase their ITBrain product
  • Linux version uses Wine, would like to see a native executable like the Mac version
  • Add back the ability to enable/disable Direct-In
The concurrent channel model is well suited for our use. I don't think this model would be useful if you were (for instance) running a call center where you might have all licenses being used by all users simultaneously. We have also had some push back from users because they don't know the product as well as their competitors.
  • Lower costs for web conferencing
  • Faster resolution time on help desk tickets
  • Increased off-hours coverage
Most of TeamViewer's competitors (GoToMeeting, GoToAssist, WebEx, MyTrueCloud) are priced on a per-month basis. Some companies (like WebEx) also do not allow licenses to "float", they require that the license is tied to a specific user. This simply did not fit our use case. TeamViewer's channel based licensing is more suited for environments where there is an occasional need for web conferencing or remote assistance.
The product continues to improve in functionality. Unless TeamViewer becomes more "pushy" for some of their secondary products or they change their licensing strategy, I actually expect we will continue to utilize TeamViewer more.
Remote Assistance features are used by the entire IT department. Some of the Web Conferencing features are used by various individuals in the organization when the need presents itself.
1
Basic IT
  • Remote Assistance
  • Web Conferencing
  • Remote Server Access
  • Remote File Transfer
  • DR Site Administration
  • Mobile Device Support
Yes
Replaced GoToMeeting. Overall cost of TeamViewer was cheaper on an annual basis. Gives us both web conferencing and remote assistance features.
  • Price
  • Product Features
  • Product Usability
We initially used TeamViewer for remote assistance. The new features (web conferencing and VoIP) have improved the products usefulness for us.
We evaluated several solutions. TeamViewer simply came out as the best solution for our needs and our budget. I wouldn't change anything.
  • Implemented in-house
No
Change management was minimal
Since we originally intended to provide remote assistance which was not provided before, there was no change from a previous system.
  • Needed to train our staff (about 1 hour)
  • Deploying the QuickSupport executable to end systems
We trained out technicians in the use of the application in about an hour.
  • Self-taught
Yes, there are several good documents on the TeamViewer site that allowed us to create our own training.
No
We haven't seen a need for more support than we get with our current license.
On occasion that we have had problems with TeamViewer (almost always beta), their support has been helpful in recommending solutions.
I've only had one time that I needed support from TeamViewer and it was for a beta version. Their support provided an acceptable solution and the problem was fixed once that version was out of beta.
  • QuickSupport allows for you to use a code and pin for accessing remote systems
  • Custom QuickSupport also adds the ability to tie a QuickSupport executable to a user id...no need for code and pin
  • The in-browser viewer for web conferences is a better solution than most
  • I would like a way to disable specific system alerts without purchasing the ITBrain product
Yes, but I don't use it
It's just easy to use.
I've rarely had problems with the product.
It's usually without problem, but we have had connectivity issues on occasion.
The application is built on VNC which is a very stable technology.
  • Help Desk
This is what TeamViewer was built for, so the integration was painless.
They were clear on their pricing and gave us adequate support after the sale.
Whenever we have had a problem, they are quick to respond, easy to work with, and understanding.
Yes
Yes, TeamViewer is generally pretty good about compatibility with previous versions.
  • Windows 8 Support
  • Nothing yet, but they are always impressing us with their new features
No
No
Return to navigation