TeamViewer

TeamViewer

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.3 out of 100
Top Rated
TeamViewer

Overview

Recent Reviews

TeamViewer Remote Control

9 out of 10
July 22, 2022
Currently, we are utilizing the connections for remote work users that require access to their Apple iMacs as they do not have the …
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Remote Tools Review

9 out of 10
July 22, 2022
I work as an engineer to support systems mainly and occasionally user desktops. The TeamViewer tool allows users to view the support …
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Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (293)
    9.0
    90%
  • Over-the-Internet remote session (288)
    9.0
    90%
  • File transfer (276)
    8.2
    82%
  • Instant message (253)
    7.9
    79%

Reviewer Pros & Cons

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Video Reviews

7 videos

User Review: TeamViewer Keeps Problem Resolving Remote & Flexible
User Review: TeamViewer Keeps Problem Resolving Remote & Flexible
01:58
User Review: One Obstacle in TeamViewer's Ability to Keep Student's Connected is It's Pricing
User Review: One Obstacle in TeamViewer's Ability to Keep Student's Connected is It's Pricing
02:57
User Review: TeamViewer Keeps The Connection Strong Between In Office & Work From Home Workers
User Review: TeamViewer Keeps The Connection Strong Between In Office & Work From Home Workers
01:26

Pricing

View all pricing

Remote Access

$24.90

Cloud
per month (billed annually) 1 Licensed User

Business

$50.90

Cloud
per month (billed annually) 1 Licensed User

Premium

$102.90

Cloud
per month (billed annually) 15 Licensed Users

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.teamviewer.com/en-us/buy-now

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $24.90 per month (billed annually)

Features Scorecard

Remote Administration

8.2
82%

Product Details

What is TeamViewer?

As a global technology company, TeamViewer offers a remote connectivity platform to access, control, manage, monitor, and support any device — across platforms — from anywhere.

With more than 600,000 customers, TeamViewer is free for private, non-commercial use and has been installed on more than 2.5 billion devices. TeamViewer operates in the field of Remote Connectivity, Augmented Reality, Internet of Things, and Digital Customer Engagement, enabling companies from all industries to digitally transform their business-critical processes through connectivity.

Founded in 2005, and headquartered in Göppingen, Germany, TeamViewer is a publicly held company with approximately 1,400 global employees. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX.

For more information, go to www.teamviewer.com.

TeamViewer Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

TeamViewer Screenshots

Screenshot of Access devices remotelyScreenshot of TeamViewer Web ClientScreenshot of TeamViewer Tensor (Enterprise)

TeamViewer Videos

Introduction to TeamViewer
Getting Started: TeamViewer Account
Getting Started: Management Console
Digitalizing processes across the entire value chain with TeamViewer
Getting Started: Remote Access

TeamViewer Integrations

TeamViewer Competitors

TeamViewer Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesArabic, Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Frequently Asked Questions

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

TeamViewer starts at $24.9.

Reviewers rate Screen sharing and Over-the-Internet remote session highest, with a score of 9.

The most common users of TeamViewer are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Comparisons

View all alternatives

Reviews

(1-25 of 120)
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Nidson J. Polanco Merette | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
This is a unique solution that is very easy to install, TeamViewer has a good interface, in my experience the most valuable feature of TeamViewer is its ease of use and beneficial remote access, how easy access and frequent updates. I found the solution easy to use even for beginners. It is not so sophisticated as to make it difficult for users to use. There are different types of security features available, such as encryption and random machine identification.
Alex Richards | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It was really easy for us to get setup with Team Viewer. We just downloaded the appropriate file from their downloads page and installed on the target device.

Then it was a case of testing out the access and moving on to the next device. Really simple, really straight forward - didn't need to speak with anyone from Team Viewer to achieve this either.
Jerica Gilley | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our Windows and OS X systems were both accessible through the use of TeamViewer. Regular staff was able to effortlessly install the product. We were able to put it into action swiftly and affordably. We were able to establish remote access and file transmission rapidly because of this tool.
Score 8 out of 10
Vetted Review
Verified User
Review Source
TeamViewer is indeed easy to implement and for the most part, controls are simple. However, we have had some challenges, especially with new users, to get the sound working on a new session. This challenge is made more complicated because, as the host, you don't face the challenge often plus your controls look different from the joining user which makes is hard to direct them to solve the sound problem.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We're able to provide effortless support assistance to the computers and the people who need them at a moments notice. This simplifies the support and troubleshooting process saving time and getting people back on task quickly, which helps us maintain a high level of productivity.
Mauro Biefeni | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
TeamViewer is easy to implement on any device, but it is not always easy to maintain it because of the versioning issue. As I have said a few times, the feature set is awesome and it works really well for remote support and the only thing stopping it from really being the go-to solution is versioning and pricing.
Score 9 out of 10
Vetted Review
Verified User
Review Source
The implementation is easy as you can create a custom link, and MSI file we can deploy using Microsoft System Center Management Console. Also, you are able to personalize to your liking, as in adding devices to specific groups and so on. Another way to gain access and assist is by the end-user providing the "Your ID" and password to quickly remote in.
July 22, 2022

Remote Tools Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
For administrators and IT teams, the way to deploy can be accomplished via directory import LDAP and or file import. To add groups or computers is an effortless task once the connector to AD/DS is created. To comply with company protocols and standards, these tools allow no or little human interaction making it a great safe choice to allow remote workers and support professionals alike to work from practically anywhere.
Kevin O'Grady | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
While ease of implementation on any device is a big feature, the understanding behind what the software is actually doing is another thing. But thankfully, TeamViewer's help and support is always on hand and provides the reassurance that everything is safe and secure with the connections that are going on under the hood. That reassurance is what helped our organization meet its business needs.
Klaas Schippers | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
The one-click installation is really helping you in any way you need. There is really not much to it as the design of the screen is intuitive. I have never needed to contact TeamViewer. I guess not having to use any onboarding services or speak to a human is showing how enterprise-ready the solution is.
Score 10 out of 10
Vetted Review
Verified User
Review Source
It was practically plug-and-play. It worked from the moment it was installed and all the other features were already integrated into the software. Nothing was complicated to use, but rather worked straight from the moment it was installed. Very thankful none of the features triggered any sort of windows messages or errors.
Mohammad Mashmoushi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Thanks to the wireless & immediate capability of handling the company's computers for resolving any software issues & keeping our systems up-to-date, our employees have been able to deliver tasks on time & productivity has overall improved hugely thanks to the utilization of TeamViewer. Moreover, I've personally used TeamViewer to remotely tutor new recruits overseas on how to use our company's online platforms.
Mark Weingarten | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
While TeamViewer is designed to be easy to implement on any device, often, I need to go on-site to load the program or I have to take too much of my time to walk through non-techies. It would be great if TeamViewer offered up just one simple link and easy email directions that could be sent to our customers without modification. It would make things much easier.
Score 7 out of 10
Vetted Review
Verified User
Review Source
TeamViewer's Quick Support option is a huge differentiator in why we chose the product. Not having to roll out a client to all of our computers made it a simple choice to go that route. Outside of this feature, we have installed the full client on some stations and it is also quite easy to push or manually install as needed. Getting TeamViewer out to everyone, whether as needed or full install in some cases was not at all an issue at all. The ease of it helped us make the decision to use it full time.
Score 10 out of 10
Vetted Review
Reseller
Review Source
TeamViewer is simple to setup and easy to direct users to use. There are a lot more features in the newer versions than there were years ago.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are satisfied with teamviewer. Now it is easy to us take remote access of any user. With active directory integration it is easy to search user by name or by department. With unattended access feature, we can take remote access of any user even if he/she is not available in office.
Score 10 out of 10
Vetted Review
Verified User
Review Source
TeamViewer works well on Android phones and iOS iPad. The feature set is consistent across the devices and the low bandwidth nature of the application allows for use on the road. File transfer is an important feature. Ability to have a set of GPO for easy deployment and customization of TeamViewer would be ideal as this is limited for now.
Score 10 out of 10
Vetted Review
Verified User
Review Source
TeamViewer is very easy to implement on any device. You are able to connect to a remote machine from a phone, tablet or any computer. You are also able to remote control any windows or Linux system flawlessly as if you were sitting at a keyboard, mouse and monitor directly connected to that remote system.
Tyler Twitchell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
The agent install is clean and easy to implement. It would be nice to not have an agent that has to be installed on the target machine, but in order to offer encryption and data security, it is a small price to pay to have the peace of mind that brings. For times when other remote access software just doesn't cut it, I know I can turn to TeamViewer in a pinch and I like using the software.