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TeamViewer

TeamViewer

Overview

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

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Recent Reviews

TeamViewer Looks Good

9 out of 10
February 16, 2024
Incentivized
We generally use TeamViewer for the remote support when any user will face any issue then we can use the same for support and its very …
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TeamViewer for all

5 out of 10
February 09, 2024
We use TeamViewer when we want to access a computer at a different location. It is usually used to troubleshoot problems that another …
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TeamViewer Review

8 out of 10
February 05, 2024
Incentivized
I support about 50 computers remotely at a church in TN. About 10 of these are servers and the rest are user workstations. Because I am …
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TeamViewer is a useful Tool.

10 out of 10
February 05, 2024
Hi there,
I use TeamViewer on daily lab routine to access/ capture data from instrument. TeamViewer not only enables me to collect data …
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How TeamViewer Differs From Its Competitors

Security

We are not HIPPA or SOC2 compliant, but we use two-factor authentication using soft tokens. This is one of the best features in keeping the systems secure. We are trying to use single-sign-on (SSO) feature using Okta, but we are not there yet.
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Security

We have implemented the SSO and MFA features which fit in well with the rest of enterprise wide integrations. We take security very seriously and TeamViewer reaches that level.
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Security

We have not really taken advantage of these features. I mean single sign on is a must feature we use but thew other features we have not taken advantage of yet. I believe we will get to this in the future.
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Security

My organization has not (yet) taken advantage of most of these security features, as that has not been necessary. However, I do believe these features are a must for an application like TeamViewer since there are use cases where simply accessing a company account is a vulnerability to connected …
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Security

Security features of TeamViewer like single sign-on, two factor authentication, HIPAA compliance SOC 2 certification has helped me to use TeamViewer with freedom and Accessing TeamViewer seamlessly with all our clients requires confidentiality and security of their infomration/ data. Teamviewer's …
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Security

Yes, as part of our ecosystem of SSO we use the services of Microsoft Entra ID with the possibility of controlling the duration of application functionality, certificates for communication, roles and functions of users by Active Directory security groups. And as part of the process of identity …
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Security

HIPAA compliance since we work with medical, dental, legal, insurance or financial businesses. We stress this fact when having to deal in those industries or with clients. It gives the the sense of security needed in these situations. Also the fact that they can turn it on or off when needed so we …
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Premium Support

We have the premium license of TeamViewer and have called support many times throughout the 15 years we have been using TeamViewer. I have never had an instance where support has not helped. They have been able to remote into the computer and visually seen the issue and have helped to resolve it. …
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Security Perception

While using TeamViewer the fact of it being HIPAA compliant has created a good sense of security for my company as well as for our clients. We have never had a security issue while using TeamViewer. We the password security in place there has never been an issue there either. TeamViewer is the …
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Evaluation

If I had to redo my purchasing process, I have renewed TeamViewer every year. (I have bought it for 15 years) I think that says it all. I have recommended TeamViewer to many of my clients as well as other colleagues. So yes I would recommend it to any one that needs a fast, remote access tool.
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Security

We are aware of those features since we get regular newsletters and check ourselves too. Due to security issues rising more and more these days we have implemented the features of SSO and 2FA. We are very pleased with both features since all our IT Team to use TeamViewer as an ADM needs to …
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Security

The 2 factor authentication has worked well for us as we are all equipped with multiple devices and or connect from different networks i.e. from home and at work, or a customer/clients internet. We are able to ensure that the connection is genuine and control any potential security issues when …
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Security

We haven't gotten that far with it we just needed the main features to help our clients out and solve their problems. Their security is something that causes issues in our connection mostly (which is good to keep the system secure) but eventually, we figure it out and can connect with them.
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Security

we didnt take advantage of that except for the confirmation email when you logging for the first time on a new device
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Security

We have not taken advantage of this feature. There ware plans in the future but for now, we are using a different solution for these.
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Security

By implementing better SOC2 Trust Service criteria, access control and appropriately confirming encryption features; helped better use of the tool. It also helped in developing incident response plan mitigating security incidents.
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Security

Since I do work with doctors, attorneys and financial advisors security is very important. I take full advantage of this and only use TeamViewer with the permission of the client, making them fully aware of what I am doing and when I am doing it. There has to be a system of complete trust between …
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Security

By using wo factor authentication feature, we have been able to get compliance with the international security policies and also the access control to the employees' desktops from IT team, since the employees are getting approval requests to their authenticator mobile app while the IT team …
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Security

The security that is offered by TeamViewer is much needed due to the increase in scams that are happening. Keeping in mind the increase in scams, our organization is using single sign-on to secure access to laptops that are given to every employee present in the organization so that no one can …
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Ease of Implementation

8 pretty easy to implement. I had no issues. It was pretty straight forward and simple. If you have any issues they seem pretty easy to figure out how to get around. Teamviewer just downloads and installs on your computer and then you are good to use it. It would be nice to automatically remote …
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Security

Yes, HIPAA. We are an audiology clinic, so we need to abide by HIPAA policies, and we are able to use Teamviewer and still abide by HIPAA. HIPAA is a very important aspect of our business to abide by and it seems like Teamviewer allows us to always abide by HIPAA.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (420)
    9.2
    92%
  • Over-the-Internet remote session (414)
    8.9
    89%
  • File transfer (403)
    8.5
    85%
  • Instant message (370)
    8.0
    80%

Reviewer Pros & Cons

View all pros & cons
Verified User
Employee in Information Technology
Computer Software Company, 51-200 employees
ES
Ernst Sinnegger
IT Team Manager
Hillebrand Baufirmengruppe Holding GmbH (Architecture & Planning, 51-200 employees)

Video Reviews

7 videos

View Playlist
Product Review: TeamViewer Keeps Problem Resolving Remote & Flexible
01:58
Product Review: One Obstacle in TeamViewer's Ability to Keep Student's Connected is It's Pricing
02:57
Product Review: TeamViewer Keeps The Connection Strong Between In Office & Work From Home Workers
01:26
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Pricing

View all pricing

Remote Access

$24.90

Cloud
per month (billed annually) 1 Licensed User

Business

$50.90

Cloud
per month (billed annually) 1 Licensed User

Premium

$102.90

Cloud
per month (billed annually) 15 Licensed Users

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.teamviewer.com/en/buy…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24.90 per month (billed annually)
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.2
Avg 8.2
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Product Details

What is TeamViewer?

As a global technology company, TeamViewer offers a remote connectivity platform to access, control, manage, monitor, and support any device — across platforms — from anywhere.

With more than 600,000 customers, TeamViewer is free for private, non-commercial use and has been installed on more than 2.5 billion devices. TeamViewer operates in the field of Remote Connectivity, Augmented Reality, Internet of Things, and Digital Customer Engagement, enabling companies from all industries to digitally transform their business-critical processes through connectivity.

Founded in 2005, and headquartered in Göppingen, Germany, TeamViewer is a publicly held company with approximately 1,400 global employees. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX.

For more information, go to www.teamviewer.com.

TeamViewer Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

TeamViewer Screenshots

Screenshot of Connect to devices and provide remote support.Screenshot of All devices are a few clicks away.Screenshot of Monitor and manage devices proactively.Screenshot of Screenshot of Gain visibility into IT by tracking assets.

TeamViewer Videos

TeamViewer Remote: It's time for a new view
TeamViewer Remote: It's time for a new view

TeamViewer Integrations

TeamViewer Competitors

TeamViewer Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesArabic, Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Frequently Asked Questions

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

TeamViewer starts at $24.9.

SolarWinds Dameware Remote Support (DRS), GoToMyPC, and BeyondTrust Remote Support are common alternatives for TeamViewer.

Reviewers rate Remote Active Directory® management highest, with a score of 9.8.

The most common users of TeamViewer are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(2496)

Attribute Ratings

Reviews

(1-25 of 208)
Companies can't remove reviews or game the system. Here's why
January 23, 2024

Teamviewer is pretty good, maybe a tad expensive, but good

Ryan Prutsman | TrustRadius Reviewer
Ryan Prutsman
Assistant Marketing & Operations Manager
Sound Relief Hearing Center (Health, Wellness and Fitness, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Ease of Implementation
8 pretty easy to implement. I had no issues. It was pretty straight forward and simple. If you have any issues they seem pretty easy to figure out how to get around. Teamviewer just downloads and installs on your computer and then you are good to use it. It would be nice to automatically remote into pcs that you have accessed before
January 22, 2024

a simple way to connect to our customer and agents

Verified User
Administrator in Information Technology
Food & Beverages Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Ease of Implementation
the implementation of team viewer was very fast, no time for adoption. just install it on remote computer and install the assistant version. i think that 10 is the rate that best evaluate team viewer because is very fast and easy, and also the remote user loves it beacause of it's easy to use
January 19, 2024

Wonderful communication Software

BF
Brandon Furtado
Software Developer
Clerkswell (Information Technology & Services, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Ease of Implementation
I would give TeamViewer an 8.5 as I am really satisfied with the system we use for clients who do not have Teams or need support on their websites also it needs a bit of work to be done to get sound suppression so that the background noise does not get picked up.
January 19, 2024

My TeamViewer Journey.

Verified User
Consultant in Finance and Accounting
Information Technology & Services Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Ease of Implementation
I implemented my TeamViewer personally and am more than grateful for the support I got that made me even upgrade my license as I initially bought the wrong license but was guided on which license best suited my type of work. The licensing team guided me well, and I am more than satisfied with the service I am receiving.
January 19, 2024

TeamViewer, its expensive if you want SSO and advanced security

Verified User
C-Level Executive in Information Technology
Financial Services Company, 51-200 employees
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Ease of Implementation
TeamViewer is easy to deploy.

The sales process is frustrating I suppose due to the convoluted and expensive licensing process. Why does SSO have to cost so much!

Find an alternative product that doesnt charge a premium for SSO.
January 18, 2024

Connect remotely, but at a much higher cost

Verified User
Director in Information Technology
Information Technology & Services Company, 11-50 employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Ease of Implementation
Unless you pay even more, you are on your own regarding implementation. TeamViewer does provide a support team and documentation, but for small businesses, you should expect to do most of the deployment and implementation yourself.
January 18, 2024

TeamViewer Review

Verified User
Employee in Information Technology
Computer & Network Security Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Ease of Implementation
The implementation of TeamViewer was very successful and satisfied my company's necessities. The price was a bit too high for my standards, but it still does the job. Great software to use especially for big organizations since it is well-managed in the software itself. Still, if you're looking for a free solution, it can easily be found.
January 17, 2024

TeamViewer comes highly recommended!

Verified User
Employee in Human Resources
Construction Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Ease of Implementation
I would give the TeamViewer implementation process a 10 because It was a smooth process. Our IT department just loaded out the software to all company computers and we haven’t had any issues with using it. It is all flawless and runs rather smooth.
January 16, 2024

The best ally for remote technical support!

Jose Perri | TrustRadius Reviewer
Jose Perri
Director of Engineering and Product Development
Alarmas Marshall (Electrical & Electronic Manufacturing, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Ease of Implementation
The implementation of TeamViewer was actually immediate, and it began to be used from day one, as it was a well-known tool, and the technicians were already familiar with its use. If I had to give it a rating, I would give it a nine just because of the cost of its license, which perhaps for our scale and country is a little high for us, but only for that reason. Regarding the implementation, everything was very simple!
January 16, 2024

Some of the best remote control functionality for smaller organizations

Verified User
Technician in Information Technology
Religious Institutions Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Ease of Implementation
Implementation is very easy - even on the small scale a manual installation is quick to get the computer assigned to the account, and has a big benefit of working behind a NAT/firewall without port forwarding. The UI is pretty self explanatory so IT users required little to no training when getting started with remote control.
January 16, 2024

Remote support done smart.

Verified User
Manager in Information Technology
Retail Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Ease of Implementation
The implementation and startup of Teamviewer were very quick and easy. We could have used it as a cloud-based tool only, but we wanted to utilize the quickstart executable on our computers for ease of use. Once the agent is on the computer and you have the admin side started up, you are ready to go.
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