Help Desk

Web and Video Conferencing

Customer Support

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Document Management

Enhanced 911 (E911)

File Sharing

Risk Management

Statistical Analysis

Enterprise

Accounting

Invoicing

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

HR Management

Payroll

Recruitment Agency

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Lakehouse

Data Mapping

Firewall Security Management

Fraud Detection

IP Address Management (IPAM)

In-Memory Databases

Incident Response

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Log Management

Managed IT Service

Network Performance Monitoring

Password Management System

Release Management

SOA Application Gateways

Web Portal

WiFi Hotspot

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audio Editing

Content Management

Customer Reference Management

Email Marketing

Email Testing

Marketing Automation

Product Sampling

Retail Media Advertising

Social Media Management

Social Media Marketing

Survey & Forms Building

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation Services

Lead-to-Account Matching and Routing

Multichannel Retail

Sales Coaching

Sales Gamification

Social Commerce

Sales

Architecture

InsurTech

Laboratory Information Management

Legal Billing

OSS/BSS (Operations Support/Business Support)

Oil and Gas

Real Estate

Vertical-Specific

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### Appointment Scheduling
Some users appreciate PatientPop's appointment scheduling functionality, particularly the online scheduling and patient feedback features. However, there are concerns raised about the lack of integration with EHR systems, the inability to save credit card information, and the challenges in syncing calendars between the website and software. Mixed opinions exist regarding the effectiveness and efficiency of PatientPop's appointment scheduling capabilities, with some users expressing frustration over the limitations and lack of desired functionalities.

### Customer Service
Some users praise PatientPop's exceptional customer service, highlighting quick responses and issue resolution. However, a few reviewers express dissatisfaction, citing non-existent or poor-quality customer service experiences. This mixed feedback indicates varying opinions on PatientPop's customer service performance.

### Reputation Management
Users' experiences with PatientPop's reputation management services appear to be polarized. While some users appreciate the ease of requesting appointments and the positive reputation boost from patients, others express disappointment in the lack of consistent reputation management efforts. The mixed opinions suggest that the effectiveness of PatientPop's reputation management capabilities may vary depending on individual experiences and expectations.

### Website Management
Reviewers have expressed mixed opinions regarding PatientPop's website management services. While some users appreciate the quick setup and initial results provided by PatientPop, others have raised concerns about the lack of control over their websites and data. The inability to make desired changes to the website, integrate forms, and synchronize calendars has been highlighted as areas of improvement. Additionally, there are complaints about the generic responses received when seeking assistance with website modifications. Despite some positive feedback on pricing flexibility and customer service, there are significant reservations about the overall effectiveness and professionalism of PatientPop's website management offerings.

Users have found PatientPop to be a valuable tool for managing their websites and improving their online presence. By utilizing the features and suggestions provided by PatientPop, users have been able to attract new patients and increase the flow of patients in their offices. The platform offers webinars and guidance on implementing effective marketing strategies, helping users grow their businesses.

While many users have reported positive experiences with PatientPop, there have been some challenges encountered. Some users have faced difficulties with the multiple provider feature, as well as issues regarding SEO tracking and online scheduling. Despite an increase in potential new patients reaching out, conversion has been a struggle for some users due to insurance acceptance and unclear online scheduling systems.

The website redesign process has been described as messy by some users, with pages and images being left out without any notification. However, despite these challenges, users still subscribe to PatientPop in order to optimize their web presence and increase web traffic.

There have been mixed experiences with the sales and onboarding teams, with some users expressing dissatisfaction with the communication and follow-through. Additionally, there have been complaints about the limited SEO and reputation management services offered by PatientPop. Users have also faced difficulties when trying to cancel their subscriptions or dealing with unauthorized charges on their credit cards.

Some users have raised concerns about the website design and lack of support from PatientPop. Getting access to support and obtaining a copy of the contract has also proven challenging for some users. Furthermore, inclusion of a non-working Google number has caused confusion for customers and the owner of that number.

Overall, the experience with PatientPop varies among users. While some are satisfied with the service and support provided, others feel dissatisfied due to various issues encountered during their usage of the platform.

Elegant and Organized Website: Users have praised the website for its elegant and organized design, which has created a positive user experience. Several reviewers have mentioned that they found the web design to be visually appealing and easy to navigate, allowing them to quickly find the information they were looking for.

Easy-to-Use Appointment Request Dashboard: Many users have appreciated the convenience of the appointment request dashboard on the website. They have found it easy to use, enabling them to conveniently book appointments online without any hassle. This feature has been specifically highlighted by multiple reviewers as one of their favorite aspects of the service.

Helpful Customer Support: The regular assistance provided by the support team has received positive feedback from users. Reviewers have expressed appreciation for their helpfulness in resolving any issues and willingness to explain why certain things could not be fixed. The level of customer support offered by the platform has been seen as a valuable aspect of the service by several customers.

Formerly PatientPop, Tebra Patient Experience provides a means to schedule and engage patients. For small practices, the solution is presented as a simple, user-friendly, cloud-based system that requires no technical skills from users.

Foundation

Plus

WebPT

Tebra Patient Experience

Patient Engagement

Likelihood to Recommend

Support Rating

Tebra Technologies (the company formed from the merger of Kareo and PatientPop) helps practices thrive with solutions for practice operations and practice growth across our two products, Kareo and PatientPop. Together, they become the complete operating system for practice success.

Tebra

PatientPop - Leaders in practice growth

Office Manager

PatientPop 2023-03-09 15:54:58

owner

PatientPop 2022-11-01 19:17:32

Lighthouse 360

Open Dental Software

Dentist

PatientPop 2021-04-20 21:36:15

Kareo Medical Billing, tebra prac

PatientPop 2023-05-03 19:05:46

Office Administrator

PatientPop 2018-06-19 11:11:17

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Better tracking

New clients

Phone calls

Take longer

Google calendar

Get issues

Calendar integration

Credit cards

Google calendar integration

Easy to use

Sending invoices

Online marketing

Credit card

Marketing strategies

Web design

Dashboard is easy

Home

Patient Engagement Software

PatientPop had a representative that sold us the contract and stated that the website was wonderful with full support team that can support our office. We were informed that contract is one year and after one year if we were not happy, we have 30 days to cancel the contract. I believe, we were never informed that it would auto renew for an entire year and to cancel, you need to cancel 60 days prior to the contract date. The website was created, not so great, and I believed they rushed us in creating and once the site was up and running, there was very little to no support. In my experience, I found it hard to get a hold a rep or person to get any access to a service we pay $1,500/ month. I believe it was like pulling teeth to get access to someone to even get a copy of our contract which we are entitled to. I finally got a hold of person after two years and they state that someone is getting back to us. Also got copy of my contract after two years. In my opinion, this is unbelievable In my experience after requesting to cancel the service due to having them put a google number that does not work and only confusing our customers and also annoying the person who owns that number who is getting our calls unnecessarily, we get a live person calling us. We were informed that we have a team manager, who I never had a contact or a name to. In addition, they said someone from their team does a quarterly outreach. In my experience no one has reached out until I started to cancel the contract.

I dont know as no support ever provided to really see what it can do for us

We subscribed to PatientPop to optimize our web presence for out new Aesthetics business. We sought to increase our results on searches pertaining to our practice and increase web traffic. Pros: Everyone is super nice when you are signing up and the promises are legion.CONS: None of it is true. Communication ends immediately at onboarding. The sales rep. disappears and the admin (onboarding) team will provide a list of things THEY need. Then you'll need to chase them down to see if they were received. Even if they were it could be weeks before next steps are taken. We gave them the benefit of the doubt but ultimately, they could pass muster. There is limited follow-through and absolutely no significant SEO or reputation management. Our website had fewer hits in two years than most get in a month. Again, we assumed it was on our side so we sought answers. The only person who ever answered a call or an email was the selling Rep. And then her response was to get someone to "reach out" to us. We can't even leave easily. I've been trying to exit this program for more than nine month and can't get a call back or returned email from anyone. When you do get a live person it's the usual," I'll have to get one of our senior members to call you back." When I explain that never happens they tell us there is no one who can talk right now. DO NOT USE! These people are great at selling their product but do NOT provide any significant service.

Support their client
Answer the phone
Provide the service purchased

We've lost 3 years of internet presence
We've lost the return to market after COVID
We've lost the time, money and effort needed to deal with PatientPop

There was not a single event after the credit card was processed in which PatientPop treated me or our team as though our business (with them or in general) mattered.

I thought that having PatientPop manage my website and online presence was something my business could benefit from. Sales team is VERY aggressive, makes promises that they never deliver and more importantly, I decided after meeting with the team, that changing the current website was not ideal for everyone. So after 2 business days from signing what was not told to me was a contract, I informed Sales rep that I wanted to cancel. I also never received a copy of this said contract. There was also going to be training, new website design, etc., none of that was performed. It was informed to me that before I could be a member of PatientPop, I would have to go through these training sessions. Again, NONE OF THAT WAS DONE. 

The only thing that was done stealthily and without my consent, was PatientPop was charging my credit card without sending me any invoice or notification for $600 a month. I was unaware, because 1. Sales rep signed me up for $950 a month. 2. I informed sales rep I wanted to cancel within 3 business days. 3. NO SERVICE WAS EVER PERFORMED. They essentially stole money from my credit card fraudulently. Now after I disputed the charges, they are disputing my credit card dispute! This is a complete waste of my time because their sales rep was not straightforward and very aggressive in his sales tactics. Now my credit card is saying that PatientPop does not bill in US dollars and they will refund the currency after the conversion if the dispute goes through. PatientPop also NEVER sent me a copy of what they considered a contract. Without a copy, I do not know what I signed, and what was told to me was that nothing would begin until after the mandatory training session and new website was uploaded and running. NONE of this was done.

I also hate their commercials online, where they depict the Doctors in the waiting room and the patients interviewing them like a game. It completely undermines the RESPECT that doctors deserve especially in the times of COVID19. Whether you like it or not, you will need a skilled health care professional. And it won't be us worrying about lack of patients. Because it takes decades to train us and there will always be a need. So here is your review, PatientPop. You unlawfully fraudulently charged my credit card for 4 months without me knowing because you charged a random amount of $600 when the amount was not even that. Now I know why my friend who is a dentist in NY left and is using another private company. The sales person is only interested in that, sales and their bonuses. They (sales rep) make so many promises, but in reality, they don't even understand the complexity of SEO and website design, etc. Money is hard to make. Honest money, even harder. PatientPop essentially stole money from my accounts during the time of a pandemic when the funds could and should have been used to buy PPE, etc. They are also very expensive. I have a personal contact that I can refer professionals to if they are interested however, he can only take a few because that is his side job.

Empty promises.
Not sending invoices of copy of contracts.
Fraudulently charging credit card account for a random amount.
Aggressive sales personnel.
Undermines the healthcare field in their cheap commercials online.

Should conduct business appropriately.
Should provide copy of contracts and invoices.
Should notify subscribes of when their credit cards are being billed.
Lack of respect for the healthcare professionals in their commercials.

They stole $600 a month for 4 months until I found out since they never sent an invoice or a contract. And contract agreed was $950.
I canceled within 2 business days.
Sales rep was borderline harassing my cell phone. And yet, when we did speak he never informed me that I was being charged.

We subscribed to PatientPop for website management. Website management, online reviews, appointment scheduling, text message were the services we used PatientPop for.

negative impact - waste of my time, money.

PatientPop was implemented in our company with the hopes of bringing in new patients and improving our online presence. We are a small, specialty chiropractic company in the city of Chicago, so although we are unique and don't have much direct competition, we have had a hard time keeping consistent growth. Our main struggle is that we do not accept insurance, so most people would rather find an office that does instead of paying out of pocket and having to submit on their own for reimbursement. We hoped that by using PatientPop and spreading our name to a wider audience we would be able to bring in a higher volume of our "ideal new patient", but we have had a few issues in the few months (we started in March) that we have been using PatientPop. First, the way we were pitched the product from a sales aspect was not reflected in the way our onboarding was handled. We had issues with having multiple providers, SEO tracking, and online scheduling. We have definitely seen an increase in POTENTIAL new patients reaching out, but many of them do not schedule due to our lack of insurance acceptance (we were not told that most of their other clients do take insurance). We have also had a lot of patients turn away due to the unclear online scheduling system which relates back to the multiple providers' issue. Our website redesign was also a little messy because they left out some of the pages/images from our original without letting us know. There is definitely LESS information on our current website which leaves a lot of questions unanswered for patients.

Simple web design
Appointment request dashboard is easy to use
Support team does what they can or will explain why something cannot be fixed

The onboarding/implementation managers seem to just be the middleman between customers and the support team which means issues take longer to be solved or sometimes are just "lost in translation" altogether. We have just been contacting the support team directly to get issues solved.
PatientPop should look into becoming legally approved to sync with medical programs (for us it would be ChiroTouch). This would make the online scheduling easier to use and more accurate.
PatientPop should find a way to filter out new patients only looking for someone that takes their insurance.

Lots of calls from POTENTIAL new patients... getting our name out there
Many EXISTING patients love the online scheduling option

Tebra Patient Experience
Formerly PatientPop

Overview

What is Tebra Patient Experience?