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TelebuHub

Score7.8 out of 10

5 Reviews and Ratings

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What is TelebuHub?

TelebuHub is a complete inbound and outbound contact center software solution that enables businesses to manage communication with their customers and clients over several communication channels, such as voice, chat, email, messenger apps, SMS, social media, and webchat.


When trying to contact a business, customers have certain expectations such as fast responses, personalized interactions, and timely solutions. TelebuHub is the solution to ensure that all these expectations are met.


TelebuHub is equipped with all the features and excellent contact center software needs, such as:




  • Call Routing

  • Call Recording

  • Call Management

  • Assessments

  • Collaboration

  • Call Center Management

  • Call Monitoring

  • Automatic Call Distribution

  • Call Logging

  • Call Sharing

  • Call Reporting

  • Chat / Messaging

  • Call Results

  • Call Transfer

  • Callback Scheduling

  • Call List Management

  • Action Management

  • Alerts / Escalation

  • Caller Identification










Categories & Use Cases

Key Features

Learn about the best (and worst!) features TelebuHub has to offer, as determined by TrustRadius' reviewers.
Based on 5 ratings of TelebuHub's features
View all features

Top Performing Features

  • Agent dashboard

    Enables agents to track and view their individual and team performance.

    Category average: 8.6

  • Call forwarding

    Forwarding of calls to the appropriate agents.

    Category average: 8.7

  • Interactive voice response

    Pre-recorded greeting and menu options a customer can select from a telephone keypad.

    Category average: 8.9

Areas for Improvement

  • Warm transfer

    Allows current agent to speak with new agent before call is transferred.

    Category average: 9

  • Predictive dialing

    Dials multiple numbers at once and connects the salesperson if a live speaker answers.

    Category average: 8.6

  • Live reporting

    Ability to analyze real-time agent-customer interactions such as how long a caller has in the queue and call script deviation.

    Category average: 8.3

Reviews

What users are saying about TelebuHub.
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Our customers are better served than ever with TelebuHub

Incentivized
Inés PrietoView profile
R&D / Product Development Engineer - Quality in Engineering at TE Connectivity (10,001+ employees employees)

Use Cases and Deployment Scope

We have been using TelebuHub for a few months now and we find it a fantastic software for online customer care, it has omnichannel support where we can have centralized all our customer tickets through chat, calls, and email.

Pros

  • It has a very easy-to-use control panel, where all of us agents have been able to adapt easily.
  • The integration with the CRM allows us to visualize and track customers with a complete history of their calls and orders.
  • It has excellent and easy call routing, where we can place each call with the right agent, and answer calls according to priority and waiting time.

Cons

  • The call recording function is not very optimal, as they are not heard very well, making it difficult to follow up on customer interactions.
  • The fact that it does not have integration with social networks for me is a big contra and they should solve that detail in the next updates.
  • We have not been able to configure the pre-recorded greeting tool for the start of the chats, we are already in contact with technical support to solve this issue.

Return on Investment

  • This software has allowed us to increase both agent performance and new customers, as customer service has improved significantly, resulting in an increase in sales. Many more calls are answered daily and the waiting time has decreased considerably.

Our customers have been happy since we got TelebuHub

Incentivized
Fabiana ParejaView profile
Graphic Designer in Marketing at Mokima - All In One Marketing (51-200 employees employees)

Use Cases and Deployment Scope

In the company we use TelebuHub as the main software to serve our customers across all platforms in a fast and efficient way. All the information is cloud based, which allows our systems to not get cluttered with customer database, reports, incidents, etc.

Pros

  • It has a flawless and very efficient omnichannel system that allows all of our customer requests to be centered in one place.
  • Its CRM is very complete, as it allows us to see all the customer's history, from the first call and how their service has been going.
  • The real time chat has helped to solve many problems and requests, without the need to send an agent to the home.

Cons

  • I would like to see their omni-channel feature include social media comments and messages.
  • The live reports are presenting failures to update, bringing conflicts with lines and calls on hold.
  • Its interface is not very intuitive, but we managed to get familiar with the system.

Return on Investment

  • It has helped us increase our sales in a relatively short period of time, since our agents have been able to serve more customers in less time, which has generated profits for the company. Although its learning curve is a bit slow, all the staff has been able to handle the software and the entire call center is organized and synchronized.

Accessible, affordable, highly effective!

Dev Madhav S D
Product Marketer in Marketing at SMSCountry (201-500 employees employees)

Pros

  • Ability to design IVR flow using very user-friendly IVR Studio
  • The remote work capability and extremely low infrastructure cost afforded by cloud deployment
  • User-friendly design, which makes the software very easy to navigate
  • Affordability and flexibility offered by the company in terms of integration

Cons

  • Could use a mobile app, since the website performance is poor on mobile
  • More social media listening should be added

Return on Investment

  • Improved CSAT scores
  • Agents are happy to use the software without any roadblocks remotely
  • Successful outreach of voice broadcast marketing campaigns
  • Much more organized customer query ticketing
  • Virtual assistant helps a lot in ticketing late-night customer calls

Other Software Used

TelebuJoin, TelebuPing, Infolio

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