Overview
Recent Reviews
Reviewer Pros & Cons
View all pros & consVideo Reviews
Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of TelebuHub, and make your voice heard!
Pricing
View all pricingEntry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Would you like us to let the vendor know that you want pricing?
Alternatives Pricing
Features Scorecard
Product Details
What is TelebuHub?
Telebu Hub is an inbound and outbound contact center software that can be deployed on the cloud or on-premises. The vendor describes it as easy to set up, easy to scale, and easy to use.
Solutions
- Missed Call Service
- Virtual Receptionist
- Broadcast Campaigns
- Call Center Suite
Benefits
- Inbound Communications
Enable call routing to respective departments - sales, support, tech, admin or service. Manager multiple IVR’s on one screen
- Outbound Communications
Send Voice Broadcasts, setup automated outbound dialers to call a list, and manage campaigns on one dashboard
- Analytics & Reporting
Track real-time agent & call center performance metrics by generating custom reports consisting of log time, call records, tickets closed etc
- Built in Application
It comes in with a built-in CRM, Ticketing & Knowledge Management System.
- Simplified Admin Settings
Set up call flows, define SLAs & admin control via our drag & drop IVR Studio.
TelebuHub Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: Live chat channel
TelebuHub Video
TelebuHub Competitors
TelebuHub Technical Details
Deployment Types | On-premise, SaaS |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android, Mobile Web |
Supported Countries | India, USA, UAE |
Supported Languages | English |
Comparisons
View all alternativesCompare with
Frequently Asked Questions
What are TelebuHub's top competitors?
What is TelebuHub's best feature?
Who uses TelebuHub?
Reviews and Ratings
Reviews
(1-3 of 3)- Popular Filters
Our customers are better served than ever with TelebuHub
- It has a very easy-to-use control panel, where all of us agents have been able to adapt easily.
- The integration with the CRM allows us to visualize and track customers with a complete history of their calls and orders.
- It has excellent and easy call routing, where we can place each call with the right agent, and answer calls according to priority and waiting time.
- The call recording function is not very optimal, as they are not heard very well, making it difficult to follow up on customer interactions.
- The fact that it does not have integration with social networks for me is a big contra and they should solve that detail in the next updates.
- We have not been able to configure the pre-recorded greeting tool for the start of the chats, we are already in contact with technical support to solve this issue.
Our customers have been happy since we got TelebuHub
- It has a flawless and very efficient omnichannel system that allows all of our customer requests to be centered in one place.
- Its CRM is very complete, as it allows us to see all the customer's history, from the first call and how their service has been going.
- The real time chat has helped to solve many problems and requests, without the need to send an agent to the home.
- I would like to see their omni-channel feature include social media comments and messages.
- The live reports are presenting failures to update, bringing conflicts with lines and calls on hold.
- Its interface is not very intuitive, but we managed to get familiar with the system.
Accessible, affordable, highly effective!
- Ability to design IVR flow using very user-friendly IVR Studio
- The remote work capability and extremely low infrastructure cost afforded by cloud deployment
- User-friendly design, which makes the software very easy to navigate
- Affordability and flexibility offered by the company in terms of integration
- Could use a mobile app, since the website performance is poor on mobile
- More social media listening should be added