TelebuHub

TelebuHub

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Score 8.8 out of 100
TelebuHub

Overview

Recent Reviews

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Pricing

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What is TelebuHub?

Telebu Hub is an inbound and outbound contact center software that can be deployed on the cloud or on-premises. The vendor describes it as easy to set up, easy to scale, and easy to use. Solutions Missed Call Service Virtual Receptionist Broadcast…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.telebu.com/hub

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is 3CX?

Cyprus based company 3CX offers an IP PBX phone system.

What is Talkdesk?

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

Features Scorecard

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Product Details

What is TelebuHub?

Telebu Hub is an inbound and outbound contact center software that can be deployed on the cloud or on-premises. The vendor describes it as easy to set up, easy to scale, and easy to use.


Solutions

  • Missed Call Service
  • Virtual Receptionist
  • Broadcast Campaigns
  • Call Center Suite

Benefits

  • Inbound Communications

Enable call routing to respective departments - sales, support, tech, admin or service. Manager multiple IVR’s on one screen


  • Outbound Communications

Send Voice Broadcasts, setup automated outbound dialers to call a list, and manage campaigns on one dashboard


  • Analytics & Reporting

Track real-time agent & call center performance metrics by generating custom reports consisting of log time, call records, tickets closed etc


  • Built in Application

It comes in with a built-in CRM, Ticketing & Knowledge Management System.


  • Simplified Admin Settings

Set up call flows, define SLAs & admin control via our drag & drop IVR Studio.


TelebuHub Features

Contact Center Software Features

  • Supported: Agent dashboard
  • Supported: Validate callers
  • Supported: Outbound response
  • Supported: Call forwarding
  • Supported: Click-to-call (CTC)
  • Supported: Warm transfer
  • Supported: Predictive dialing
  • Supported: Interactive voice response
  • Supported: REST APIs
  • Supported: Call scripts
  • Supported: Call tracking
  • Supported: Multichannel integration
  • Supported: CRM software integration

Workforce Optimization (WFO) Features

  • Supported: Inbound call routing
  • Supported: Recording
  • Supported: Quality management
  • Supported: Call analytics
  • Supported: Historical reporting
  • Supported: Live reporting
  • Supported: Customer surveys
  • Supported: Customer interaction analytics

Omnichannel support Features

  • Supported: Email
  • Supported: Voice (phone)
  • Supported: Live chat channel

TelebuHub Video

This video talks about TelebuHub, which is a complete inbound and outbound call center software. TelebuHub combines several essentials of call center management into one allowing you to manage multiple processes on a single screen, identify customer profiles on the inbuilt CRM...
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TelebuHub Competitors

TelebuHub Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesIndia, USA, UAE
Supported LanguagesEnglish

Comparisons

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Frequently Asked Questions

What is TelebuHub's best feature?

Reviewers rate Agent dashboard and Interactive voice response and Historical reporting highest, with a score of 10.

Who uses TelebuHub?

The most common users of TelebuHub are from Mid-sized Companies (51-1,000 employees) and the Electrical & Electronic Manufacturing industry.

Reviews and Ratings

 (6)

Reviews

(1-3 of 3)
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Inés Prieto | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have been using TelebuHub for a few months now and we find it a fantastic software for online customer care, it has omnichannel support where we can have centralized all our customer tickets through chat, calls, and email.
  • It has a very easy-to-use control panel, where all of us agents have been able to adapt easily.
  • The integration with the CRM allows us to visualize and track customers with a complete history of their calls and orders.
  • It has excellent and easy call routing, where we can place each call with the right agent, and answer calls according to priority and waiting time.
  • The call recording function is not very optimal, as they are not heard very well, making it difficult to follow up on customer interactions.
  • The fact that it does not have integration with social networks for me is a big contra and they should solve that detail in the next updates.
  • We have not been able to configure the pre-recorded greeting tool for the start of the chats, we are already in contact with technical support to solve this issue.
We have benefited a lot from this software that seems very complete and helps us to receive many more calls daily, customers are much more satisfied because they are served more promptly and efficiently and the performance of workers is increased. It is one of the best customer service software we have used.
Fabiana Pareja | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
In the company we use TelebuHub as the main software to serve our customers across all platforms in a fast and efficient way. All the information is cloud based, which allows our systems to not get cluttered with customer database, reports, incidents, etc.
  • It has a flawless and very efficient omnichannel system that allows all of our customer requests to be centered in one place.
  • Its CRM is very complete, as it allows us to see all the customer's history, from the first call and how their service has been going.
  • The real time chat has helped to solve many problems and requests, without the need to send an agent to the home.
  • I would like to see their omni-channel feature include social media comments and messages.
  • The live reports are presenting failures to update, bringing conflicts with lines and calls on hold.
  • Its interface is not very intuitive, but we managed to get familiar with the system.
One of the software that has served us the most in customer service, helps the customer to request services and report incidents quickly, allows agents to work diligently and helps the company to increase sales and serve more customers in less time. That is why TelebuHub, in my opinion, is 100% recommended.
Score 9 out of 10
Vetted Review
Verified User
Review Source
TelebuHub functions as our company's cloud contact center software. It helps us in e-ticketing, addressing customer concerns and queries, customer services, and running marketing campaigns. Especially during the current work from home scenario, the single window and cloud-based accessibility provided by TelebuHub help very much in terms of enabling our managers and agents to keep adressing customer concerns remotely.

  • Ability to design IVR flow using very user-friendly IVR Studio
  • The remote work capability and extremely low infrastructure cost afforded by cloud deployment
  • User-friendly design, which makes the software very easy to navigate
  • Affordability and flexibility offered by the company in terms of integration
  • Could use a mobile app, since the website performance is poor on mobile
  • More social media listening should be added
If you are a small business looking for an affordable, easy-to-integrate contact center software. Look no further than TelebuHub. Plus they also offer a demo period and their representatives are super helpful, especially when it comes to tailoring a package suited to you. You can always strike a good deal!