TelebuHub Reviews

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Score 9.0 out of 100

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May 01, 2021
Dev Madhav S D | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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TelebuHub functions as our company's cloud contact center software. It helps us in e-ticketing, addressing customer concerns and queries, customer services, and running marketing campaigns. Especially during the current work from home scenario, the single window and cloud-based accessibility provided by TelebuHub help very much in terms of enabling our managers and agents to keep adressing customer concerns remotely.

  • Ability to design IVR flow using very user-friendly IVR Studio
  • The remote work capability and extremely low infrastructure cost afforded by cloud deployment
  • User-friendly design, which makes the software very easy to navigate
  • Affordability and flexibility offered by the company in terms of integration
  • Could use a mobile app, since the website performance is poor on mobile
  • More social media listening should be added
If you are a small business looking for an affordable, easy-to-integrate contact center software. Look no further than TelebuHub. Plus they also offer a demo period and their representatives are super helpful, especially when it comes to tailoring a package suited to you. You can always strike a good deal!
Read Dev Madhav S D's full review

TelebuHub Scorecard Summary

Feature Scorecard Summary

Agent dashboard (1)
10
Validate callers (1)
9
Outbound response (1)
9
Call forwarding (1)
9
Click-to-call (CTC) (1)
9
Warm transfer (1)
8
Predictive dialing (1)
9
Interactive voice response (1)
10
REST APIs (1)
8
Call scripts (1)
9
Call tracking (1)
8
Multichannel integration (1)
8
CRM software integration (1)
10
Inbound call routing (1)
10
Recording (1)
9
Quality management (1)
8
Call analytics (1)
10
Historical reporting (1)
10
Live reporting (1)
9
Customer surveys (1)
8
Customer interaction analytics (1)
7

What is TelebuHub?

Telebu Hub is an inbound and outbound contact center software that can be deployed on the cloud or on-premises. The vendor describes it as easy to set up, easy to scale, and easy to use.


Solutions

  • Missed Call Service
  • Virtual Receptionist
  • Broadcast Campaigns
  • Call Center Suite

Benefits

  • Inbound Communications

Enable call routing to respective departments - sales, support, tech, admin or service. Manager multiple IVR’s on one screen


  • Outbound Communications

Send Voice Broadcasts, setup automated outbound dialers to call a list, and manage campaigns on one dashboard


  • Analytics & Reporting

Track real-time agent & call center performance metrics by generating custom reports consisting of log time, call records, tickets closed etc


  • Built in Application

It comes in with a built-in CRM, Ticketing & Knowledge Management System.


  • Simplified Admin Settings

Set up call flows, define SLAs & admin control via our drag & drop IVR Studio.


Categories:  Contact Center

TelebuHub Features

Contact Center Software Features

Has featureAgent dashboard
Has featureValidate callers
Has featureOutbound response
Has featureCall forwarding
Has featureClick-to-call (CTC)
Has featureWarm transfer
Has featurePredictive dialing
Has featureInteractive voice response
Has featureREST APIs
Has featureCall scripts
Has featureCall tracking
Has featureMultichannel integration
Has featureCRM software integration

Workforce Optimization (WFO) Features

Has featureInbound call routing
Has featureRecording
Has featureQuality management
Has featureCall analytics
Has featureHistorical reporting
Has featureLive reporting
Has featureCustomer surveys
Has featureCustomer interaction analytics

Omnichannel support Features

Has featureEmail
Has featureVoice (phone)
Has featureLive chat channel

TelebuHub Video

This video talks about TelebuHub, which is a complete inbound and outbound call center software. TelebuHub combines several essentials of call center management into one allowing you to manage multiple processes on a single screen, identify customer profiles on the inbuilt CRM and respond to complaints on the ticket management system, among other things.

TelebuHub Competitors

TelebuHub Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

TelebuHub Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

TelebuHub Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Mobile Web
Supported Countries:India, USA, UAE
Supported Languages: English