Our customers are better served than ever with TelebuHub
We have been using TelebuHub for a few months now and we find it a fantastic software for online customer care, it has omnichannel support …
Overview
What is TelebuHub?
TelebuHub is a complete inbound and outbound contact center software solution that enables businesses to manage communication with their customers and clients over several communication channels, such as voice, chat, email, messenger apps, SMS, social media, and webchat. When trying…
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What is TelebuHub?
TelebuHub is a complete inbound and outbound contact center software solution that enables businesses to manage communication with their customers and clients over several communication channels, such as voice, chat, email, messenger apps, SMS, social media, and webchat.…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.telebu.com/hub
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
What is TelebuHub?
TelebuHub is a complete inbound and outbound contact center software solution that enables businesses to manage communication with their customers and clients over several communication channels, such as voice, chat, email, messenger apps, SMS, social media, and webchat.
When trying to contact a business, customers have certain expectations such as fast responses, personalized interactions, and timely solutions. TelebuHub is the solution to ensure that all these expectations are met.
TelebuHub is equipped with all the features and excellent contact center software needs, such as:
Call Routing
Call Recording
Call Management
Assessments
Collaboration
Call Center Management
Call Monitoring
Automatic Call Distribution
Call Logging
Call Sharing
Call Reporting
Chat / Messaging
Call Results
Call Transfer
Callback Scheduling
Call List Management
Action Management
Alerts / Escalation
Caller Identification
TelebuHub Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: Live chat channel
TelebuHub Video
TelebuHub Overview
TelebuHub Competitors
TelebuHub Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | India, USA, UAE |
| Supported Languages | English |
Comparisons
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Reviews and Ratings
(5)Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
March 27, 2022
Our customers are better served than ever with TelebuHub
We have been using TelebuHub for a few months now and we find it a fantastic software for online customer care, it has omnichannel support where we can have centralized all our customer tickets through chat, calls, and email.
- It has a very easy-to-use control panel, where all of us agents have been able to adapt easily.
- The integration with the CRM allows us to visualize and track customers with a complete history of their calls and orders.
- It has excellent and easy call routing, where we can place each call with the right agent, and answer calls according to priority and waiting time.
- The call recording function is not very optimal, as they are not heard very well, making it difficult to follow up on customer interactions.
- The fact that it does not have integration with social networks for me is a big contra and they should solve that detail in the next updates.
- We have not been able to configure the pre-recorded greeting tool for the start of the chats, we are already in contact with technical support to solve this issue.
95.38461538461539%
9.5
96.25%
9.6
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- This software has allowed us to increase both agent performance and new customers, as customer service has improved significantly, resulting in an increase in sales. Many more calls are answered daily and the waiting time has decreased considerably.
March 16, 2022
Our customers have been happy since we got TelebuHub
In the company we use TelebuHub as the main software to serve our customers across all platforms in a fast and efficient way. All the information is cloud based, which allows our systems to not get cluttered with customer database, reports, incidents, etc.
- It has a flawless and very efficient omnichannel system that allows all of our customer requests to be centered in one place.
- Its CRM is very complete, as it allows us to see all the customer's history, from the first call and how their service has been going.
- The real time chat has helped to solve many problems and requests, without the need to send an agent to the home.
- I would like to see their omni-channel feature include social media comments and messages.
- The live reports are presenting failures to update, bringing conflicts with lines and calls on hold.
- Its interface is not very intuitive, but we managed to get familiar with the system.
96.15384615384615%
9.6
93.75%
9.4
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- It has helped us increase our sales in a relatively short period of time, since our agents have been able to serve more customers in less time, which has generated profits for the company. Although its learning curve is a bit slow, all the staff has been able to handle the software and the entire call center is organized and synchronized.
May 01, 2021
Accessible, affordable, highly effective!
Score 9 out of 10
Vetted Review
Verified User
TelebuHub functions as our company's cloud contact center software. It helps us in e-ticketing, addressing customer concerns and queries, customer services, and running marketing campaigns. Especially during the current work from home scenario, the single window and cloud-based accessibility provided by TelebuHub help very much in terms of enabling our managers and agents to keep adressing customer concerns remotely.
- Ability to design IVR flow using very user-friendly IVR Studio
- The remote work capability and extremely low infrastructure cost afforded by cloud deployment
- User-friendly design, which makes the software very easy to navigate
- Affordability and flexibility offered by the company in terms of integration
- Could use a mobile app, since the website performance is poor on mobile
- More social media listening should be added
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8.9
88.75%
8.9
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- Improved CSAT scores
- Agents are happy to use the software without any roadblocks remotely
- Successful outreach of voice broadcast marketing campaigns
- Much more organized customer query ticketing
- Virtual assistant helps a lot in ticketing late-night customer calls