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TelebuHub

TelebuHub

Overview

What is TelebuHub?

TelebuHub is a complete inbound and outbound contact center software solution that enables businesses to manage communication with their customers and clients over several communication channels, such as voice, chat, email, messenger apps, SMS, social media, and webchat. When trying…

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Pricing

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What is TelebuHub?

TelebuHub is a complete inbound and outbound contact center software solution that enables businesses to manage communication with their customers and clients over several communication channels, such as voice, chat, email, messenger apps, SMS, social media, and webchat.…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.telebu.com/hub

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is TelebuHub?

TelebuHub is a complete inbound and outbound contact center software solution that enables businesses to manage communication with their customers and clients over several communication channels, such as voice, chat, email, messenger apps, SMS, social media, and webchat.


When trying to contact a business, customers have certain expectations such as fast responses, personalized interactions, and timely solutions. TelebuHub is the solution to ensure that all these expectations are met.


TelebuHub is equipped with all the features and excellent contact center software needs, such as:




  • Call Routing

  • Call Recording

  • Call Management

  • Assessments

  • Collaboration

  • Call Center Management

  • Call Monitoring

  • Automatic Call Distribution

  • Call Logging

  • Call Sharing

  • Call Reporting

  • Chat / Messaging

  • Call Results

  • Call Transfer

  • Callback Scheduling

  • Call List Management

  • Action Management

  • Alerts / Escalation

  • Caller Identification










TelebuHub Features

Contact Center Software Features

  • Supported: Agent dashboard
  • Supported: Validate callers
  • Supported: Outbound response
  • Supported: Call forwarding
  • Supported: Click-to-call (CTC)
  • Supported: Warm transfer
  • Supported: Predictive dialing
  • Supported: Interactive voice response
  • Supported: REST APIs
  • Supported: Call scripts
  • Supported: Call tracking
  • Supported: Multichannel integration
  • Supported: CRM software integration

Workforce Optimization (WFO) Features

  • Supported: Inbound call routing
  • Supported: Recording
  • Supported: Quality management
  • Supported: Call analytics
  • Supported: Historical reporting
  • Supported: Live reporting
  • Supported: Customer surveys
  • Supported: Customer interaction analytics

Omnichannel support Features

  • Supported: Email
  • Supported: Voice (phone)
  • Supported: Live chat channel

TelebuHub Video

TelebuHub Overview

TelebuHub Competitors

TelebuHub Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesIndia, USA, UAE
Supported LanguagesEnglish
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Reviews and Ratings

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