TeleDirect

TeleDirect provides on-demand software solutions for the contact center industry. With an on-demand contact center, TeleDirect provides online scripting, reporting and lead delivery tools. TeleDirect helps with call script design, work flow and all the key pieces of information an outsourced contact center needs to perform.

TeleDirect offers a complete call center platform to provide a mobile communications system that also enables business to integrate TeleDirect's call center workforce into their own operations. The platform's users have the ability to log in anywhere in the world requiring only a USB headset and a PC or tablet to take calls, configure settings and view reports. TeleDirect ACD integrates the power of a cloud telephony platform with professional 24/7 U.S. based Agents to provide a complete communications solution.

Its included multiple-location lead management system allows for immediate responses among various touch points, secure reports are created and managed in the cloud.

• Lead Qualification - Lead and sales funnel with agents to engage callers to ensure prospects turn into customers.
• Customer Service - Professional agents provide answers to support an exceptional customer experience.
• Tier I Tech Support - Specialists working with many technological companies to assist with tech service and support needs.
• Reservation Services - Reservation services for multiple industries for over 20 years.
• Order Processing - PCI Compliant information security and protocols ensure products and services are processed quickly & easily.
• Direct Response & Media Support - A communication channel to DR and marketing campaigns.
• Overflow & After Hours Support - 24/7/365 services from high availability agents ready to help customers anytime, anywhere.
• Help Desk Services - Supplement a current team with Agents able to identify, assess and determine solutions for resolution.

• Lead Generation - lead generation opportunities to assist with sales and growth goals.
• Market Research - Gather business intelligence with a team specializing in research and information gathering.
• Telesales & Upsells - Identify, engage and convert new leads.
• Surveys & Feedback - Obtain actionable feedback with surveys able to provided to callers to gain insight into satisfaction levels.
• Customer Retention - Follow up with clients and customers with targeted messaging and communication for a personalized experience.
• Appointment Setting - Set appointments, confirm dates and increase show rates.
• Seminar & Event Registration - Reservation services for multiple industries for over 20 years.
• Scheduled Callbacks - Never miss a call and opportunity to contact customers with TeleDirect's feature allowing them to communicate at their convenience.