Name: Telegram
Rating: 8.6 (93 reviews)
Author: Open Source

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Batch Management Software

Mobile App Development

Performance Testing

Development

Business Intelligence (BI)

Collaboration

Data Extraction

Policy Management

Enterprise

Accounting

Accounts Payable

Accounts Receivable

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

Course Authoring

Employee Performance Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Cloud Storage

Consulting and Advisory Services

Container Management

Content Delivery Networks (CDN)

Data Warehouse

Database DevOps

Distributed Denial of Service (DDoS) Protection

Embedded Business Intelligence (BI)

Firewall Security Management

Fraud Detection

In-Memory Databases

Integration Platform as a Service (iPaaS)

IoT Device Management

Managed Private Cloud

Migration

Network Performance Monitoring

Output Management

SOA Application Gateways

SaaS Management

System Monitoring

Traffic Switching

User Virtualization

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Reference Management

Email Marketing

Landing Page

Market Intelligence

Marketing Automation

Online Reputation Management

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Product Configuration

Sales Engagement

Sales

Cloud Access Security Brokers

Secure Access Service Edge (SASE)

Security

Construction Workforce Management

Dental

Insurance Agency Management

Insurance Claims Management

Intelligent Document Processing

Vertical-Specific

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### Instant Messaging
Reviewers consistently highlight Telegram's instant messaging as a standout feature, praising its speed, reliability, and security measures such as end-to-end encryption for secret chats. Users appreciate the ability to send various types of media, including photos, videos, and audio files, with ease. However, some users express concerns about the lack of support for voice communications and occasional app glitches that may impact the instant messaging experience. Despite these minor drawbacks, Telegram's instant messaging functionality remains a preferred choice for many users seeking efficient and secure communication. (Source Reviews: [1](https://www.trustradius.com/reviews/telegram-2022-05-11-14-04-47), [2](https://www.trustradius.com/reviews/telegram-2021-08-26-00-06-59), [3](https://www.trustradius.com/reviews/telegram-2021-03-24-06-46-34), [4](https://www.trustradius.com/reviews/telegram-2021-05-26-17-21-21), [5](https://www.trustradius.com/reviews/telegram-2021-06-30-12-31-42), [6](https://www.trustradius.com/reviews/telegram-2021-04-27-22-28-38), [7](https://www.trustradius.com/reviews/telegram-2021-06-03-11-53-36), [8](https://www.trustradius.com/reviews/telegram-2021-07-03-04-35-51), [9](https://www.trustradius.com/reviews/telegram-2021-03-31-06-36-38))

### Video Calling and Chat
Reviewers generally praise Telegram's video calling and chat features. Users appreciate the ease of use and the ability to communicate securely through video calls and chat messages. The platform's video quality and privacy features are highlighted as strong points, making it a preferred choice for both personal and professional communication. While some users mention minor drawbacks such as occasional issues with group video calls and online status visibility, overall, Telegram's video calling and chat capabilities are well-received by its user base. (Source Reviews: [1](https://www.trustradius.com/reviews/telegram-2022-05-11-14-04-47), [2](https://www.trustradius.com/reviews/telegram-2021-06-03-11-53-36), [3](https://www.trustradius.com/reviews/telegram-2021-03-24-06-46-34), [4](https://www.trustradius.com/reviews/telegram-2021-06-30-12-31-42), [5](https://www.trustradius.com/reviews/telegram-2021-04-27-22-28-38), [6](https://www.trustradius.com/reviews/telegram-2021-03-31-06-36-38), [7](https://www.trustradius.com/reviews/telegram-2021-08-26-00-06-59))

### Group Communication and Channels
Reviewers consistently highlight Telegram's group communication and channels as key strengths of the platform. Users appreciate the ease of creating and managing large groups for various purposes, from business promotions to family video calls. The ability to send secret messages, conduct group video calls, and utilize features like self-destructing messages adds to the platform's appeal. Despite some concerns about security and user activity visibility, Telegram's group communication and channels functionality remains a popular choice for many users seeking efficient and secure communication channels. (Source Reviews: [1](https://www.trustradius.com/reviews/telegram-2021-08-26-00-06-59), [2](https://www.trustradius.com/reviews/telegram-2021-06-30-12-31-42), [3](https://www.trustradius.com/reviews/telegram-2021-07-03-04-35-51), [4](https://www.trustradius.com/reviews/telegram-2021-03-24-06-46-34), [5](https://www.trustradius.com/reviews/telegram-2021-03-31-06-36-38), [6](https://www.trustradius.com/reviews/telegram-2021-04-27-22-28-38), [7](https://www.trustradius.com/reviews/telegram-2021-06-03-11-53-36), [8](https://www.trustradius.com/reviews/telegram-2021-05-26-17-21-21))

### File Sharing and Transfer
Users generally praise Telegram's file sharing and transfer capabilities. Reviewers highlight the ease of sending various types of files, including photos, videos, and documents, without compromising quality. The ability to transfer large files efficiently is a standout feature for many users, enabling smooth collaboration and sharing within groups and channels. Additionally, the end-to-end encryption ensures data security during file transfers, enhancing user confidence in the platform's file sharing functionality. (Source Reviews: [1](https://www.trustradius.com/reviews/telegram-2022-05-11-14-04-47), [2](https://www.trustradius.com/reviews/telegram-2021-06-03-11-53-36), [3](https://www.trustradius.com/reviews/telegram-2021-08-26-00-06-59), [4](https://www.trustradius.com/reviews/telegram-2021-03-31-06-36-38), [5](https://www.trustradius.com/reviews/telegram-2021-05-26-17-21-21), [6](https://www.trustradius.com/reviews/telegram-2021-04-27-22-28-38), [7](https://www.trustradius.com/reviews/telegram-2021-07-03-04-35-51), [8](https://www.trustradius.com/reviews/telegram-2021-06-30-12-31-42))

### Cloud-Based Solutions
Users appreciate Telegram's cloud-based solutions for their top-notch security measures, allowing for the swift and secure sharing of files and data. The platform's vast storage capacity and backup options further enhance its appeal, providing users with a reliable and efficient cloud storage service. Additionally, the ease of control and the presence of Telegram bots contribute to a seamless user experience, making Telegram a preferred choice for those seeking robust cloud-based solutions. (Source Reviews: [1](https://www.trustradius.com/reviews/telegram-2021-08-26-00-06-59), [2](https://www.trustradius.com/reviews/telegram-2021-05-26-17-21-21))

### User Community and Collaboration
Users across various reviews consistently highlight Telegram's user community and collaboration functionalities as key strengths of the platform. They appreciate the ability to create and manage large groups, with some users mentioning groups with up to 200,000 members. The platform's support for sharing large files, such as videos, and its end-to-end encryption for chats are also well-received features that contribute to a positive user experience. However, some users express concerns about the security level, particularly in relation to potential engagement with scammers. Despite this, the majority of reviewers find Telegram's user community and collaboration capabilities to be robust and beneficial for both personal and business use. (Source Reviews: [1](https://www.trustradius.com/reviews/telegram-2022-05-11-14-04-47), [2](https://www.trustradius.com/reviews/telegram-2021-08-26-00-06-59), [3](https://www.trustradius.com/reviews/telegram-2021-04-27-22-28-38), [4](https://www.trustradius.com/reviews/telegram-2021-05-26-17-21-21), [5](https://www.trustradius.com/reviews/telegram-2021-06-30-12-31-42), [6](https://www.trustradius.com/reviews/telegram-2021-07-03-04-35-51), [7](https://www.trustradius.com/reviews/telegram-2021-03-31-06-36-38), [8](https://www.trustradius.com/reviews/telegram-2021-06-03-11-53-36))

Group video chats: Many users have expressed their appreciation for the amazing group video chat feature in Telegram, allowing them to stay connected with colleagues and loved ones even when they are traveling for work. This functionality has been particularly beneficial for clients who need to actively participate in meetings and feel involved in the decision-making process.

Privacy and security: Reviewers consistently mention the high level of privacy provided by Telegram, which makes users feel secure when sharing personal information. The ability to set messages to self-destruct is especially valued by privacy-conscious individuals, offering an extra layer of protection against unauthorized access. 

User-friendly interface: Users find Telegram easy to use and navigate due to its user-friendly interface. They appreciate features like file sharing, audio and video calling, instant messaging, as well as the ability to create channels and groups effortlessly. Additionally, many reviewers highlight how quickly they can update information within these channels and groups.

Telegram has emerged as a secure platform for private communication, offering a range of features that have proved invaluable to its users. Artists, for instance, have found Telegram to be a reliable and confidential means of obtaining their clients' personal details, essential for their work. The app's robust security measures ensure that sensitive information remains protected, allowing artists to communicate, video chat, and text clients without the risk of exposure.

In addition to safeguarding privacy, Telegram's calling feature has been particularly advantageous for international clients. The ability to easily connect with their artists or service providers regardless of geographical location has facilitated seamless communication and collaboration. Small businesses have also benefited from Telegram's capabilities, using it as a communication hub for business supplies and updates among employees. The app's group and channel functionality allow businesses to promote products and services to a wider customer base and collaborate with larger clients through file sharing options.

Furthermore, organizations have embraced Telegram as a preferred communication tool both internally and with foreign clients. Its flexibility, ease of use, and support for various file types have made it ideal for team discussions and interactions. Users appreciate the customization options available within the app and value the high-quality customer service provided by Telegram.

The app's group functionality has proven valuable in various contexts such as coordinating work, facilitating social interactions, or promoting businesses. Its absence of member limits in groups is particularly beneficial for companies with large customer bases or extensive collaboration needs. Moreover, the integration features, including bot and channel APIs, offer additional tools for enhanced communication and collaboration.

Telegram eliminates limitations on file and video sizes while maintaining speed and reliability. Messages are delivered instantly, even when transmitting large files without loss of data. This lightweight design has made it increasingly popular among individuals but also adopted by project managers and marketing teams within organizations.

Overall, businesses find Telegram efficient in centralizing communication across sales and service departments while providing a means for efficient customer interaction, partner collaboration, and project updates. Additionally, the app's proficiency in sharing documentation, receiving customer reviews and suggestions, and delivering high-quality images has proved beneficial for various business needs.

Difficult Customization Options: Some users have found it challenging to customize their channels in Telegram, particularly when it comes to changing the interaction settings after the channel has been set up and used for a while.

Limited Discoverability of Channels/Groups: Several reviewers have expressed frustration with finding specific channels or groups in Telegram. This may be attributed to the app's privacy features.

Complicated Notification Sound Settings: Users have mentioned that they struggle to figure out how to set different notification sounds for different contacts in Telegram, which can make it difficult for them to differentiate between incoming messages from various individuals.

Telegram is an open source and free messaging app with a focus on speed and security. Telegram can be used on all devices at the same time — messages sync across any number of phones, tablets or computers. Telegram boasts over 500 million monthly active users and is one of the 10 most downloaded apps in the world.

Arena.im is a live chat, live blog, and content wall solution that can be embedded on a website, from the company of the same name headquartered in San Francisco. The solution avails an in-built customer data platform that enables users to activate individual marketing with centralized data and deliver real-time personal experiences to customers.

Professional

Business

Arena.im

Telegram

Communications Platform as a Service (CPaaS)

A vulnerability has been discovered in Telegram Web. For more information visit our blog: http://blog.checkpoint.com/2017/03/15/check-point-discloses-vulnerability-whatsapp-telegram/

This vulnerability, if exploited, would allow attackers to completely take over users’ accounts on any browser, and access victims’ personal and group conversations, photos, videos and other shared files, contact lists, and more. This means that attackers could potentially download photos and or post them online, send messages on the victim’s behalf, demand ransom, and even take over the victim’s friends’ accounts.

The exploitation of this vulnerability starts with the attacker sending an innocent looking file to the victim, which contains malicious code. The file can be modified to contain attractive content and raise the chances a user will open it. Once the user clicks to open it, the malicious file allows the attacker to access Telegram’s local storage, where user data is stored. From that point, the attacker can gain full access to the user’s account and account data. The attacker can then send the malicious file to the all victim’s contacts, opening a dangerous door to a potentially widespread attack over the Telegram network.

Link to tech details: http://blog.checkpoint.com/wp-content/uploads/2017/03/Technical-Details.docx

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Likelihood to Recommend

Open Source

Google Ads

Meta Business Suite

LinkedIn Jobs

Front Office Manager

Telegram 2021-07-03 04:35:51

Slack

Assistant Professor

Telegram 2022-05-11 14:04:47

Adobe PhotoShop

MailerLite

Adobe After Effects

Owner

Telegram 2021-06-30 12:31:42

Managing Director

Telegram 2021-06-03 11:53:36

Business Development Manager

Telegram 2021-05-26 17:21:21

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Quality service

Video chat

Not support

Set up

Need to check

Security level

Better service

Receive messages

Family members

Group chat

Easy to use

Large files

Cloud based

Instant messaging

User friendly

File sharing

Cloud based software

Audio calls

Video chats

Audio and video

Home

Telegram one of the best communication means software. The software is used to communicate with others by audio, visual and able to send media and documents. The most strong point for Telegram is the security of your data and information. The application can be customized easily, They offer high customer service and immediate response to your issues and requests. You are able to log in on multiple devices.

Most of professional communication that require group handling done through this easy application
Able to create groups, channels and update information quickly to the group
Animation and stickers are fancy and favorable
Using bot to filter the unrequired words

You need to have strong signal for quality of communications and media.
Search things for old data or specific information need little improvement for easy tracking
Some countries [do] not allow to use Telegram, so this limit the chance of reaching friends in certain countries

Easy communications with co workers and customers
Increased interaction with customers and fellow team.
We control the information that I want people to see and bot any unfavorable one

Easy reach for our customers with accurate information and supported media
Instant audio and visual sharing
Reach more guests and customers easily

Facebook for Business, LinkedIn Jobs, Google Ads (formerly AdWords)

I can transmit
photographs, audio, and video as part of their communications; it's quite
dependable, and I won't lose a lot of data until I upload or download larger
things, as chatting just uses bytes of data. It's speedy;
my recipient receives the information as soon as I press the send button, and I
can transmit and receive video files up to 1024 MB, as well as many photographs
and photos.

high level of security
end-to-end encrypted secret chats
protects my messages from cyber-attacks

It does not support voice communications.
It is occasionally necessary to launch the app in order to receive messages, which renders the "instant messaging app" useless
The contact list is based on phone numbers and requires mobile device contact rights.

groups can be managed up to 5000 people
Telegram's platform enables for the transfer of large files
It's speedy

contains a self-destruction function that ensures that all discussions run well.
fastest chat programs accessible
sync my chats across all of my devices.

I use Telegram as a secure connection to talk, video chat, or text clients who want more privacy with their personal information. I need a lot of personal details about my clients in order to create art of their family. Most people don't want this getting out into the world, so this has been a great method for us to communicate while they get the privacy they need! An added bonus has been that I can call my international clients with this app, too!

Group video chats are amazing! Especially since so many of my clients have to travel for work. Now the traveling spouse can be involved in all the meetings and feels totally connected to the process.
Their privacy is the absolute best! My clients feel very secure sending me personal information over this app and speak more freely using it!
The super privacy concerned love that they can send me a message and set it to self destruct. Everyone thinks that is amazing!

I do wish that once you set up a channel that you could change how people interact with the channel easier once it's been set up and used for a while. I set a channel for my business and while I still love it, I want my clients to be able to chat under a post that I broadcast.
Some channels or groups I have tried searching for have been hard to find, I do wish that this could be a little easier, but I have a feeling the privacy this app has is part of the reason why they're hard to find.
I'd like to give my clients and family members different rings for when they're calling or messaging. I know this is possible in the app, it's just hard to figure out how to do it for some reason.

Private communication
Group video calls
Self destructing messages

My clients feel that they can trust me more because I have their privacy at the top of my mind.
My client's spouses feel more connected to the experience and not like they're being blindsided...which makes for happier portrait sessions.
I can easily connect with international clients with this app!

Adobe PhotoShop, MailerLite, Adobe After Effects

Telegram is widely used across my company. We are a small business dealing with business supplies for some local &amp; MNCs in Bangladesh which requires a lot of collaboration with the client base. Telegram enables us to collaborate among the employee of my company in terms of regular business updates. We have a group and channel for general customer bases where we can promote our business and products. In addition to this, this application helps us in collaborating with my bigger clients in terms of file sharing options.

Easy to use and user friendly
Collaborating application
File sharing
Audio and video calling feature
Instant messaging
Channel and group formation
Data security

Telegram

Overview

What is Telegram?