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What is Telegram?

Telegram is an open source and free messaging app with a focus on speed and security. Telegram can be used on all devices at the same time — messages sync across any number of phones, tablets or computers. Telegram boasts…

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Telegram has emerged as a secure platform for private communication, offering a range of features that have proved invaluable to its …
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What is Telegram?

Telegram is an open source and free messaging app with a focus on speed and security. Telegram can be used on all devices at the same time — messages sync across any number of phones, tablets or computers. Telegram boasts over 500 million monthly active users and is one of the 10 most downloaded…

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Product Details

Telegram Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings

(90)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Telegram has emerged as a secure platform for private communication, offering a range of features that have proved invaluable to its users. Artists, for instance, have found Telegram to be a reliable and confidential means of obtaining their clients' personal details, essential for their work. The app's robust security measures ensure that sensitive information remains protected, allowing artists to communicate, video chat, and text clients without the risk of exposure.

In addition to safeguarding privacy, Telegram's calling feature has been particularly advantageous for international clients. The ability to easily connect with their artists or service providers regardless of geographical location has facilitated seamless communication and collaboration. Small businesses have also benefited from Telegram's capabilities, using it as a communication hub for business supplies and updates among employees. The app's group and channel functionality allow businesses to promote products and services to a wider customer base and collaborate with larger clients through file sharing options.

Furthermore, organizations have embraced Telegram as a preferred communication tool both internally and with foreign clients. Its flexibility, ease of use, and support for various file types have made it ideal for team discussions and interactions. Users appreciate the customization options available within the app and value the high-quality customer service provided by Telegram.

The app's group functionality has proven valuable in various contexts such as coordinating work, facilitating social interactions, or promoting businesses. Its absence of member limits in groups is particularly beneficial for companies with large customer bases or extensive collaboration needs. Moreover, the integration features, including bot and channel APIs, offer additional tools for enhanced communication and collaboration.

Telegram eliminates limitations on file and video sizes while maintaining speed and reliability. Messages are delivered instantly, even when transmitting large files without loss of data. This lightweight design has made it increasingly popular among individuals but also adopted by project managers and marketing teams within organizations.

Overall, businesses find Telegram efficient in centralizing communication across sales and service departments while providing a means for efficient customer interaction, partner collaboration, and project updates. Additionally, the app's proficiency in sharing documentation, receiving customer reviews and suggestions, and delivering high-quality images has proved beneficial for various business needs.

Group video chats: Many users have expressed their appreciation for the amazing group video chat feature in Telegram, allowing them to stay connected with colleagues and loved ones even when they are traveling for work. This functionality has been particularly beneficial for clients who need to actively participate in meetings and feel involved in the decision-making process.

Privacy and security: Reviewers consistently mention the high level of privacy provided by Telegram, which makes users feel secure when sharing personal information. The ability to set messages to self-destruct is especially valued by privacy-conscious individuals, offering an extra layer of protection against unauthorized access.

User-friendly interface: Users find Telegram easy to use and navigate due to its user-friendly interface. They appreciate features like file sharing, audio and video calling, instant messaging, as well as the ability to create channels and groups effortlessly. Additionally, many reviewers highlight how quickly they can update information within these channels and groups.

Difficult Customization Options: Some users have found it challenging to customize their channels in Telegram, particularly when it comes to changing the interaction settings after the channel has been set up and used for a while.

Limited Discoverability of Channels/Groups: Several reviewers have expressed frustration with finding specific channels or groups in Telegram. This may be attributed to the app's privacy features.

Complicated Notification Sound Settings: Users have mentioned that they struggle to figure out how to set different notification sounds for different contacts in Telegram, which can make it difficult for them to differentiate between incoming messages from various individuals.

Reviews

(1-9 of 9)
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Samira Islam Resmi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I can transmit photographs, audio, and video as part of their communications; it's quite dependable, and I won't lose a lot of data until I upload or download larger things, as chatting just uses bytes of data. It's speedy; my recipient receives the information as soon as I press the send button, and I can transmit and receive video files up to 1024 MB, as well as many photographs and photos.
  • high level of security
  • end-to-end encrypted secret chats
  • protects my messages from cyber-attacks
  • It does not support voice communications.
  • It is occasionally necessary to launch the app in order to receive messages, which renders the "instant messaging app" useless
  • The contact list is based on phone numbers and requires mobile device contact rights.
For phone conversations and optional end-to-end encrypted secret chats between two online users, the service provides end-to-end encryption, but not for groups or channels. It contains a self-destruction function that ensures that all discussions run well. It has a very stable and dependable performance, and messages are sent quickly, making it one of the fastest chat programs accessible. It does not have multiple selections when I want to send more than one file; I cannot choose numerous files and send them all at once; instead, I must send the first file first, then the second.
April 26, 2022

Telegram is enjoyable

Hamada El Shahat | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Telegram one of the best communication means software. The software is used to communicate with others by audio, visual and able to send media and documents. The most strong point for Telegram is the security of your data and information. The application can be customized easily, They offer high customer service and immediate response to your issues and requests. You are able to log in on multiple devices.
  • Most of professional communication that require group handling done through this easy application
  • Able to create groups, channels and update information quickly to the group
  • Animation and stickers are fancy and favorable
  • Using bot to filter the unrequired words
  • You need to have strong signal for quality of communications and media.
  • Search things for old data or specific information need little improvement for easy tracking
  • Some countries [do] not allow to use Telegram, so this limit the chance of reaching friends in certain countries
Very good software that has many advantages and features that enables to communicate with peers and co workers easily and efficiently, Privacy and security for using the application is best of it, Despite the fact that the application need some improvements like easy sync with the desktop, it still very easy in use and widely popular to carry out all my needs.
September 02, 2021

All about Telegram

MD Rafsanjani | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Telegram attached more people in one group. We added lots of travelers to our telegram group. Most of the time they used to talk about our next trip. And when we announce a trip they informed through the group and join into the trip. So it becomes easy for us to promote our business through telegram. there is no limit to add members to groups. That is very helpful to my company.
  • Can create a big group for promotion
  • Easy to create account and find members
  • Can send secret massages
  • Cloud storage also available here
  • Cloud-based instant messaging service
  • Group video calls
  • It's does offer a level of security and protection to its users
  • Sender can delete there massage
  • We can't easily figure out the opposite person is online or offline
Telegram client apps are available for Android, iOS, Windows Phone, Windows NT, macOS, and Linux. Users can send messages and exchange photos, videos, stickers, audio, and files of any type. Its cloud base instant massaging system so we can share our thoughts instantly. There is an option to send secret messages to our opponent.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Telegram as a secure connection to talk, video chat, or text clients who want more privacy with their personal information. I need a lot of personal details about my clients in order to create art of their family. Most people don't want this getting out into the world, so this has been a great method for us to communicate while they get the privacy they need! An added bonus has been that I can call my international clients with this app, too!
  • Group video chats are amazing! Especially since so many of my clients have to travel for work. Now the traveling spouse can be involved in all the meetings and feels totally connected to the process.
  • Their privacy is the absolute best! My clients feel very secure sending me personal information over this app and speak more freely using it!
  • The super privacy concerned love that they can send me a message and set it to self destruct. Everyone thinks that is amazing!
  • I do wish that once you set up a channel that you could change how people interact with the channel easier once it's been set up and used for a while. I set a channel for my business and while I still love it, I want my clients to be able to chat under a post that I broadcast.
  • Some channels or groups I have tried searching for have been hard to find, I do wish that this could be a little easier, but I have a feeling the privacy this app has is part of the reason why they're hard to find.
  • I'd like to give my clients and family members different rings for when they're calling or messaging. I know this is possible in the app, it's just hard to figure out how to do it for some reason.
Telegram has been very well suited for family video calls and conversations where detailed and private information is being shared. Video calling is fantastic and I'm so thrilled that they added group video calls now! The video quality is also so good that I've been able to use it to make virtual portrait sessions happen. I just don't use this for sending out formal contracts and things like that. I feel like email still needs to be used for those scenarios, but any client that just wants a secure way of communicating with me about their private family matters...this is THE app to use!
Hasan Md Ripon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Telegram is widely used across my company. We are a small business dealing with business supplies for some local & MNCs in Bangladesh which requires a lot of collaboration with the client base. Telegram enables us to collaborate among the employee of my company in terms of regular business updates. We have a group and channel for general customer bases where we can promote our business and products. In addition to this, this application helps us in collaborating with my bigger clients in terms of file sharing options.
  • Easy to use and user friendly
  • Collaborating application
  • File sharing
  • Audio and video calling feature
  • Instant messaging
  • Channel and group formation
  • Data security
  • Might have some vibrant gifs like Viber.
  • Other than this, this application exactly serves my purpose.
Telegram is well suited for SMEs like, online business, freelancing and personal use. The instant messaging & audio video calling, file sharing enables the people to stay close to their relatives. In addition to this, these features helps the business to reach their customers in terms of promotion of the company as well as product. Proper use of Telegram definitely helps in greater business turn over.
Rahat Afnan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Telegram for communication among our team members. It supports us with many types of files, and we can keep the original file sizes with quality to share with each other. It's the one flexible platform for us to communicate with each other. And we do communicate with many foreign clients of ours easily as well.
  • The most important thing is, it is a cloud based software. No attachment with phone, can easily use in PC.
  • The bots of Telegram that one can create for business are of great use.
  • The privacy policy of Telegram is highly positive.
  • It is totally ad free. That makes you comfort[able] during work with it.
  • Super easy to use. No cost [for] all the features of it.
  • Super speedy with any kind of sharing.
  • It is so safe to use that many users can share anything, including private pictures of anyone, even nudity as well. That is horribly disgusting.
  • They should restrict those users who run nudity in the Telegram groups and community.
  • Otherwise, I don't have any problem[s with] Telegram. I am a very satisfied user of Telegram.
Well Telegram has [more] features than many other messaging tools. We can add members to the community or group as much as we can. It supports everywhere. Huge storage capacity, highly quality full sharing is [better] than so many other messaging tools. The security of Telegram is highly superb. So many groups and channels to join, to share, to gather information, [etc.] to run any kind of business smoothly. And I do not think it is less appropriate in any sense.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
In our organization, Telegram is used almost by every individual to communicate easily with each other. However, the project managers and Marketing Team are using it in a broader scope. It helps create larger groups for sharing the updated documentations among our customers as well as taking their reviews and suggestions. It helps to deliver images with the same quality to the recipient instantly. The app is lighter in size and super fast.
  • Smaller and lighter app
  • Super fast
  • Easy to use
  • Images are delivered to recipients of same quality as sent.
  • No need to keep pictures and videos once sent.
  • Instant video messages like voice notes.
  • Large user's community
  • Lack of awareness among similar application users.
  • All of the rest is well.
I always recommend Telegram over other similar applications because it helps to communicate easily with a lighter design, faster service, enhanced features, large user community, and especially exceptionally larger groups. It delivers images of the same quality to the recipient instantly without requiring the sender to keep them on the device once sent. Instant video messages make video communication more casual just like voice notes.
Syed Tauqeer Haider Rizvi | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
This is great application to coordinate work and social aspects of interactions. By making group in this application it help our team to debate in same time and adding important information and messages with end-to-end encryption. Useful integration features via it bot and channel APIs. This application has no limitation on file and video size that can be sent by using this apps. After joining any group in this application you can see all messages from day one or start of this group. An application on this channel also can chat, voice and video chat.
  • BY joining any group you can see all conversations from creation of this group.
  • Numbers of Members in group is 200,000
  • you can send any size videos by this application
  • end-to-end encrypted chats.
  • video message is also very great feature in this app.
  • Verification through phone is not save better registered with Linkedin & E-mails
  • The ability to separate & categorize groups, channels, and users in different tabs should be added so they don't overlap
  • Security level helps scammers to engage with people.
  • The status will appear in the this application to everyone which i don't like
easy to use, light-weight and very simple interface. It can support many types of files and can preserve the size of the original files, do not compress it or degrade the quality of the file when send it. All the features offered by this application are very convenient for using it as communication platform for our work.
a vast experience, the usability, the ease of access, everything is very helpful. also the ability to have as many members as possible in groups. It has allowed me to have a massive reach and thus has given our business boost in term of sale and services.

Score 7 out of 10
Vetted Review
Verified User
Incentivized
In my company, we use Telegram in its Sales department to create transmission lists to inform customers about information about our agency and their projects. We also use it in our service sector, where we use Telegram to communicate with customers and partners informing status about their projects or answering questions.
  • Transmission lists
  • Group communication
  • Single communication
  • Video chat
  • Audio chat
Telegram can be used very well when a company or person would like to create a group where only news and information are transmitted without the interruption of other users. These lists allow more than 250 users, a limit that WhatsApp imposes when creating this same type of list. Telegram is less used in direct conversations because not everyone has the habit of using the application in Brazil where WhatsApp dominates.
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