Name: TeleMate
Rating: 8.4 (7 reviews)
Author: TeleMate, LLC.

Help Desk

Web and Video Conferencing

Customer Support

Service Mesh

Development

K-12 Online Learning

Education

Business Intelligence (BI)

Collaboration

Demand Planning

Policy Management

Enterprise

Accounting

Accounts Receivable

Crypto Accounting

Tax Compliance

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

Application Infrastructure

Cloud Management

Cloud Storage

Code Review

Converged Network Adapters (CNAs)

Data Center Networking

Data Integration

Density-Optimized Servers

Embedded Database

Fraud Detection

Identity Verification

Integration Platform as a Service (iPaaS)

Intranet

Low-Code Development

Managed Detection and Response (MDR)

Mobile Device Management (MDM)

Network Performance Monitoring

Platform-as-a-Service (PaaS)

Technology Business Management

WAN Optimization

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

Click Fraud

Content Management

Customer Journey Mapping

Digital Rewards

Email Marketing

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Video Conferencing

Professional Services

Auction Software

Call Recording

Customer Relationship Management (CRM)

Lead Management

Predictive Sales Analytics

Product Configuration

Quote to Cash

Sales Engagement

Sales

Application Security

Database Security

Virtualization Security

Security

Civil Engineering

Inventory Management

Mobility as a Service

Physical Therapy

Vertical-Specific

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Full-Stack Monitoring

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Real User Monitoring

Synthetic Monitoring

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TeleMate

Observability

Likelihood to Recommend

a dashboard displaying real-time analytics. As a universal platform Predictive UC Analytics provides real-time and historical visibility in on-premise and cloud communication services.

the dashboard where TeleMate provides cradle-to-grave visibility speeding time to resolution.

the engineering level detail available with TeleMate.

an example of TeleMate's flexible display options.

SNMP Monitoring, including SNMP monitoring of all systems, devices, traffic and applications in the enterprise IT infrastructure.

Event Logs. TeleMate collects and correlates Event Management Syslog streams quickly identifying internal system issues effecting communication activity.

TeleMate's visibility into cloud services, including Microsoft Teams, Cisco Teams and WebEx, Zoom, Ring Central, and others.

an example customizable dashboards. These come out of the box with automated reports, alerts, and notifications.

Most companies struggle with monitoring and troubleshooting multiple communication and collaboration platforms. As the company adds more tools to the mix, problems spiral out of control. TeleMate provides one tool to monitor, analyze and report on your entire UC&amp;C stack so you can proactively solve communication problems and move business initiatives forward. <i><b>That's TeleMate!</b></i>

TeleMate, LLC.

Companies struggle with monitoring and troubleshooting multiple communication and collaboration platforms. TeleMate provides one tool to monitor, analyze and report on the entire UC&C stack, helping to proactively solve communication problems.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Vice versa

Report templates

Number of fields

Collect data

User friendly

Friendly interface

Read format

Friendly software

User friendly interface

Easily setup

User friendly software

Quickly identify

Team is excellent

Customer service

Home

Observability Tools

We are using the TeleMate Predictive UC Analytics application to collect the monthly phone usage for our North America offices. With this data we have a custom monthly report that breaks down the collected data into companies, divisions, and department cost centers that we can then bill the phone usage too.
The software application has been instrumental in providing daily, weekly, and monthly reports that are set up on schedules. In addition to that, we also use other tools like Assurance to monitor/troubleshoot SIP calls or routing issues. The KPI Models/Monitors Analytics also assist and provide key data for our managers that need to have visibility with live data for our customer service/sales departments.

Assurance provides excellent live data and in a very easy to read format.
A great multi-report catalog that can be easily setup/scheduled.
A very in depth SIP call ladder analysis for VoIP engineers.

I would love to see a search filed for the TeleMate Predictive UC Analytics application reports and report templates.
The TeleMate Predictive UC Analytics application could benefit from darker themes.

Our custom report that breaks down the call costs by cost center.
The hundreds of scheduled reports that report back to our companies.
The SIP troubleshooting tools that are indispensable on this day and age.

We have saved countless man hours of running daily, weekly, and monthly reports.
Saved hundreds of man hours gathering report data to submit expenses to Oracle.
Currently also saving time now using the VoIP troubleshooting tools to fix routing and configuration issues.

Telecom Specialist II

We primarily use it to track numbers of calls to and from the various departments across the city. It is also used to locate employees that spoke to individuals--both negative and positive concerns.

The technicians that deal with training, service, and upgrades are knowledgeable and very helpful. Quickly identify problems and fix them.
Sales team is great to work with and they reply to emails quickly.
The product itself is very helpful and provides useful information.

More descriptions of the filters and how they are used.

Information collected is used to justify staffing needs
When used along with other technology, such as logging recorder, TeleMate Predictive UC Analytics helps determine accurately what happened with a caller

Cisco Unified Communications Manager (Call Manager), Cisco Unified Contact Center, VPI EMPOWER

Telephone Administration

It is being used by our organization. Mostly for call record reporting by our different operations business units. To determine specific user productivity. One of the most used reports is the Disconnect detail. The IT area is making more and more use of it's troubleshooting capacities with call or device issues and also for auditing changes within the CUCM.

The support we get from the team is excellent. They are always improving and if there is something we need they jump right on it and try to find a solution for us.
They are always improving on the product and if they see there is an issue before we do they contact us.
The product is easy to use, very user friendly interface.
Many features in the product that we have not even begun to touch on.

One of the features we have been after and they have worked on are Cisco Expressway logs. Being able to collect and analyze those and providing some sort of reporting on those. Their team has been working on this and pretty sure they are close to having something for us soon.
Some restrictions on the reporting when it comes to number of fields that we can collect data on. Currently it is just 15.

CDR captures
Large amount of prebuilt reports
Report customization flexibility
Excellent from support to our needs
Constant evolution of their product
Ability to help us troubleshoot issues with calls and users

Has helped us to improve our ability to troubleshoot Voice environment in one system
allowing us to have view of many of our devices in one system

Cisco Unified Communications Manager (Call Manager), Cisco Unified Border Element (CUBE), Cisco Unified Contact Center

TeleMate

Overview

What is TeleMate?