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Telnyx

Score5 out of 10

8 Reviews and Ratings

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What is Telnyx?

Offering a communications platform that provides global carrier-grade services, Telnyx in Chicago maintains an international, private IP network and grants its customers control over their communications through its portal and RESTful API. Telnyx products include voice (elastic SIP trunking, global number search, and telephony data), programmatic messaging, wireless (mobile IoT), embedded communications (WebRTC) and automated networking. Customers provision services a la carte and pay by usage for scalable, on-demand communications.

Categories & Use Cases

Reviews

What users are saying about Telnyx.
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DO NOT ENTRUST YOUR SERVICE NEEDS TO THIS COMPANY

Bob Atkins
CEO in Information Technology at Digilink (1-10 employees employees)

Use Cases and Deployment Scope

International VoIP transport.

Pros

  • Decent web interface

Cons

  • Terrible support
  • Does not understand how SIP works
  • Does not understand how the Internet works.

Return on Investment

  • A complete waste of our time.

Usability

Telnyx is a Big Fish

Incentivized
Jonathan Aguiar
Lead Technical Support Engineer in Information Technology at Softlinx (1-10 employees employees)

Pros

  • Responsiveness: Typically quick to reply to technical support chats.
  • Availability: Large team accessible via email, chat, and phone.
  • Innovation: Regularly adds and tweaks features on the web portal that always looks clean and modern.

Cons

  • Number testing: Currently I need to call our fax numbers manually to confirm fax tones. It would be useful to test numbers in bulk from the portal.
  • Troubleshooting: Currently, samples are needed for each fax transmission when there are issues. And those samples need to be within 24-48 hours. It would be useful if Telnyx could do a health check out proactively to gather information on high failure counts prior to customer reports.
  • Transparency with system issues: We've run into scenarios where we wanted information on system-wide fax failures, but when the issues were resolved we didn't get root cause analysis.

Most Important Features

  • Availability to troubleshoot fax issues.
  • Large pool of available area codes.
  • Automated communications: Porting updates, new number acquirement, etc.

Return on Investment

  • Positive mostly: The easy-to-use interface and availability of numbers has resulted in us using Telnyx as our primary carrier.

Friendly terminal, great service and savings with Telnyx for our company

Incentivized
Joan Leon
Account Manager in Sales at Imart Global SL (1-10 employees employees)

Pros

  • Simplicity
  • Interface is friendly
  • Prices
  • Assistance

Cons

  • API is hard to use
  • SMS service is not easy to be configured
  • Wireless sim card never worked

Most Important Features

  • SIP trunking
  • Call forwarding
  • Cost control

Return on Investment

  • Best value for our customers
  • Customer satisfaction
  • Employee satisfaction

Alternatives Considered

Avaya Cloud Office and Vonage Business Communications

Other Software Used

3CX, SSuite Office Suite

Great people, great product, great technology

Incentivized
esther ranells
Administrative Support Manager in Customer Service at flatplanet (11-50 employees employees)

Pros

  • Voice
  • CNAM
  • SMS

Cons

  • Does not always respond to tickets in a timely manner

Most Important Features

  • VoIP
  • Call routes

Return on Investment

  • Positive delivery of call routes
  • We still have issues with unknown calls being terminated by Telynx

Other Software Used

SMSCountry, Zoho Assist, Nextiva VoIP Call Center

Number Query API Implementation

Damien KemensView profile
Software Engineering Lead in Information Technology at SKYLINE TECHNOLOGY SOLUTIONS LLC (201-500 employees employees)

Pros

  • Customer service re: technical issues in API. Issues were ticketed and resolved quickly.
  • Web interface is a breeze to use.
  • API documentation is thorough and intuitive.

Cons

  • The number query could use a native bulk interface.

Most Important Features

  • As a product dev team, the API is essential.

Return on Investment

  • The API worked and our client was able to up sell each query. Immediate ROI.

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