Skip to main content
TrustRadius
Starting at $2 per month
View Pricing

Overview

What is Telnyx?

Offering a communications platform that provides global carrier-grade services, Telnyx in Chicago maintains an international, private IP network and grants its customers control over their communications through its portal and RESTful API. Telnyx products include voice (elastic SIP trunking, global…

Read more
Recent Reviews

TrustRadius Insights

Telnyx is a versatile communication platform that offers trunking SIP services, enabling users to meet their diverse communication needs. …
Continue reading

Telnyx Review

9 out of 10
May 06, 2021
Telnyx is used to communicate with victims of abuse, and rape at one of our clients. Two customers use Telnyx for sales and support, 800 …
Continue reading
Read all reviews
Return to navigation

Pricing

View all pricing

Identity Services & Data

$0.0015

Cloud
per LRN lookup

Voice API

$0.002

Cloud
per minute

SMS API

$0.0025

Cloud
per send (free to receive)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://telnyx.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $2 per month
Return to navigation

Product Details

What is Telnyx?

Telnyx provides a distributed infrastructure solution that aims to offer unified connectivity. Their range of products is specifically designed to facilitate streamlined configuration of communications, wireless technology, networking, and storage within a single platform named Telnyx Mission Control. By leveraging advancements in edge computing and enhancing connectivity, their offerings assist businesses across diverse industries in reaching their customers. Presented as an all-in-one provider for infrastructure requirements at the edge.

Advanced Call Routing

The product aims to enhance call management for businesses by providing customizable routing schemes that prioritize factors such as quality, cost, and specialized traffic types. Telnyx asserts that their advanced voice API enables the creation of intelligent call flows featuring call recording, conferencing, speech recognition, and real-time media access. The vendor emphasizes that calls operate on their global private IP network to ensure carrier-grade quality and uptime worldwide. They also highlight the ease of porting call flows and behaviors to new numbers and countries through a user-friendly web portal configuration. Overall, Telnyx's call routing functionality offers businesses significant control over telephony operations while delivering high-quality communication experiences for internal users and customers.

Pay Only for What You Use

The vendor endeavors to offer customers versatility and transparency in pricing for Voice API, enabling them to select between pay-as-you-go or volume-based pricing options. Additionally, the product provides discounted rates on contracts according to call volume. Telnyx highlights that their customers typically achieve cost savings of 30% compared to other CPaaS providers as they scale up, benefiting from automatic volume discounts integrated into the service. This characteristic empowers users to efficiently control expenses while enjoying dependable voice services.

Cloud-Based Infrastructure

The product aims to enhance connectivity and communication through advanced security, scalability, and global coverage. Telnyx infrastructure enables businesses to improve their connectivity and ensure robust data security as essential components of its service offering. The vendor emphasizes a low-latency hot storage solution compatible with industry-standard APIs, leveraging blockchain technology for unique functionality that surpasses the capabilities of major cloud providers. Telnyx provides distributed infrastructure across rapidly growing US cities, allowing applications to retrieve objects with minimal latency while benefiting from storage cost savings facilitated by the Filecoin blockchain network. Recognized as a leader in G2's Cloud Communication Platform category, Telnyx consistently receives accolades for customer satisfaction and market impact. Ultimately, Telnyx strives to provide a straightforward, user-friendly platform equipped with edge infrastructure accessible via APIs for developers seeking economical and high-performance networking and communication solutions.

Utilize Custom Data in Proprietary and Open-Source Models

The product facilitates user empowerment through the utilization of custom data in both proprietary and open-source models. By enabling users to upload their data into AI-enabled buckets, businesses can retain control over their data while benefiting from diverse model capabilities. This feature offers advantages such as flexibility, cost-efficiency, and enhanced workflow acceleration for organizations seeking to incorporate AI technology. Telnyx serves as a dependable solution for effectively leveraging custom data within proprietary and open-source models to address business needs and requirements.

24/7 Support

The product offers 24/7 support to address user concerns and uncertainties. Telnyx provides customers with free in-house support through chat or call, ensuring assistance is available at all times. Additionally, a dedicated customer success manager is assigned to each client, offering personalized guidance and support. This enables users to proceed confidently, knowing expert help is readily accessible for addressing queries and developing tailored solutions. Telnyx emphasizes its commitment to global customer satisfaction by striving to deliver highly acclaimed support services.

Telnyx Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Offering a communications platform that provides global carrier-grade services, Telnyx in Chicago maintains an international, private IP network and grants its customers control over their communications through its portal and RESTful API. Telnyx products include voice (elastic SIP trunking, global number search, and telephony data), programmatic messaging, wireless (mobile IoT), embedded communications (WebRTC) and automated networking. Customers provision services a la carte and pay by usage for scalable, on-demand communications.

Telnyx starts at $2.

Twilio, Plivo, and Bandwidth are common alternatives for Telnyx.

The most common users of Telnyx are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(7)
Loading...

Reviews

(1-7 of 7)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Telnyx across our organization for DID provisioning and troubleshooting. We are a fax company so having access to knowledgeable telephony technicians is important.
  • Responsiveness: Typically quick to reply to technical support chats.
  • Availability: Large team accessible via email, chat, and phone.
  • Innovation: Regularly adds and tweaks features on the web portal that always looks clean and modern.
  • Number testing: Currently I need to call our fax numbers manually to confirm fax tones. It would be useful to test numbers in bulk from the portal.
  • Troubleshooting: Currently, samples are needed for each fax transmission when there are issues. And those samples need to be within 24-48 hours. It would be useful if Telnyx could do a health check out proactively to gather information on high failure counts prior to customer reports.
  • Transparency with system issues: We've run into scenarios where we wanted information on system-wide fax failures, but when the issues were resolved we didn't get root cause analysis.
Telnyx is well suited for general phone number provisioning as they have a large pool to choose from. There is certainly room to grow with fax troubleshooting.
Damien Kemens | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
A client of ours is utilizing your number lookup API to retrieve porting status/information. That information is available via single number query or NPA/NXX block (1k. 10k). Information is viewable & exportable, though, not retained.
  • Customer service re: technical issues in API. Issues were ticketed and resolved quickly.
  • Web interface is a breeze to use.
  • API documentation is thorough and intuitive.
  • The number query could use a native bulk interface.
My use case is limited, but where I used to recommend Twilio, I can now offer Telnyx as a potential alternative. It's always good to have options.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use trunking SIP for our communication needs. We forward calls using our own numbers. The numbers were provided and maintained by Telnyx. Rates are great and we have not had issues with the service. Also, we use trunking numbers with our own 3CX PBX service, and it is working great. I will recommend this service.
  • Simplicity
  • Interface is friendly
  • Prices
  • Assistance
  • API is hard to use
  • SMS service is not easy to be configured
  • Wireless sim card never worked
We use Telnyx in a small company and are getting great savings in our telecommunications needs. Reporting is clear and makes it easy to control expenses. Migration of numbers was very easy and had tracking while in the process. We have our own numbers in Telnyx. I didn't find any situation where the service is less appropriate up to now.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It used to be that Telynx would answer tickets/requests within minutes and resolve them. They had the online chat bot which was working great. Since COVID, things have slowed down for them and I do not get a quick response, but I like the platform and the different options they have.

We were having major call issues that were never resolved. Telynx seems like it won't complete calls coming from unknown numbers, which causes us a lot of issues as a B2B VoIP business vendor.
  • Voice
  • CNAM
  • SMS
  • Does not always respond to tickets in a timely manner
They have great technology. It seems like they are always advancing and moving to new products. They are young and innovative and keep updating the platform with new products and technologies. We would love if they could offer more to resellers--give them more tools to learn all the options they have to offer.
May 06, 2021

Telnyx Review

Gregg Lantz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Telnyx is used to communicate with victims of abuse, and rape at one of our clients. Two customers use Telnyx for sales and support, 800 number services, and fax servers. One of our clients uses Telnyx to communicate with medical customers.
  • Customer support
  • Fax services
  • Telephone communications
  • SMS
  • Video communications
Telephonic communications. Telnyx could offer a more secure HIPAA compliant service with all required paperwork.
Score 10 out of 10
Vetted Review
ResellerIncentivized
My company is a reseller of Telnyx and I have had nothing but positive experiences with Telnyx's team and customer service. They are extremely thorough and responsive and always make sure our questions are answered and requests fulfilled.
  • Responsive customer service.
  • Easy to use portal.
  • I have not come across any cons or areas that I felt needed improvement.
Our company's experience has been nothing but positive and beneficial for both parties.
Score 9 out of 10
Vetted Review
Verified User
We have been using Telnyx for our Business contact center [and] marketing APIs. It is mainly [used by our] product marketing department. In our case we want our product [to reach] new customers and for which Telnyx provides us [a] medium of contact establishment. So far its going [well].
  • Price Matters for the flourishing organization like us. Telnyx [is] affordable to us.
  • Telnyx is very generous in terms of providing regular updates through webinar , free credits, real time support . One most important is that they are not in hurry of closing the account because of minus balance.
  • Telnyx Portal is pretty easy to navigate and manage the customized settings.
  • Among other giant SIP providers I found Telnyx with very modern and humble customer approach.
  • Minorly, the chat support replay takes some time. But at least they have real time chat support available.
  • They should tie-up with other countries Telecome in order to make their service cheap in those countries as well.
  • Since I found service always up , Not any incidents to complain .
  • If they provide Mobile app for call and message handling facility then it will be good handy.
[Price is a big factor.] Telnyx is much affordable [compared to] other giants such as Twillio, [and] Clickatell. Customer engagement with regular webinar, technical updates, [and] live chat support is [very] helpful.

Short code setup charge as well as the monthly billing of it should be reduced. There are many low budget campaigns/Apps [that reach] monthly overload which [doesn't equate] to revenue in return from it.
Return to navigation