TELUS Cloud Contact Center (TC3)

TELUS Cloud Contact Center (TC3)
Formerly Xavient Digital) Cloud Contact Center (TC3

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Score 8.4 out of 100
TELUSCloud Contact Center

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What is TELUS Cloud Contact Center (TC3)?

TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS…

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  • No setup fee

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  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is 3CX?

Cyprus based company 3CX offers an IP PBX phone system.

What is Genesys Cloud CX?

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

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Product Details

What is TELUS Cloud Contact Center (TC3)?

TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS International's CX expertise.

TELUS International is the company formed from Xavient Digital, after that company's acquisition by TELUS in 2018.

TELUS Cloud Contact Center (TC3) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

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Reviews and Ratings

 (3)

Reviews

(1-2 of 2)
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Sayed Manzar Hassan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
TELUS Cloud Contact center is absolute must tech apparatus in delivering in multi-channel user experience that exceeds customer expectations in ever-evolving technology demand. Like I said nowadays customer expects fast and dead-on service and why not to expect value for money invested. TELUS Cloud Contact enables organizations to resolve customer queries like if they want to place an order, payment query, track delivery of the product, or need contact support, they need somebody to resolve this issue for them or deliver their immediate demands then TELUS Cloud Contact Center comes into the picture in the right time and at the right place to fix the issue without wasting much time. It's a win-win situation for service provider and customer who does not love seamless service delivery in the business world. For that technology should be current and here TELUS Cloud Contact Center-invest and upgrade in order to provide the best customer experience.
  • TELUS Cloud Contact is Easy, fast, and hassle-free cloud tech to address customer issues 24/7.
  • It is quite effortless to set up a customer interaction tool that enables agents to manage emails, voice interaction, social media, and chat within the same screen and update notes in a customer account.
  • It enables the connection of multiple apps and devices across platforms without any glitch.
  • At times glitches show up while connecting several apps, however, it is not difficult to fix and manage across multiple platforms.
  • The cost of the apparatus is not so competitive in order to pull more customers to the international market, that being said, if an individual wants to set up a home-based contact center then it has to be affordable like it offers services to big enterprises.
  • Here and there is some mess with functionality while the connecting voices of multiple customers can be easily fixable.
TELUS Cloud Contact Center offers the best cloud services software to handle customer requests, place an order, track product delivery experience, and handle a lot of customers, it enables co-browsing and talking to customers and screen sharing all is possible at the operational level 24/7. It takes customer experience to a higher level is because it invested in the latest tech in order to bring seamless cloud services across devices and apps anywhere and at any time that saving time and cost as well. It actively encourages users to engage customers remotely no matter whether they are at home or at the enterprise. Its contact support is one of the best features of the product. It let you collaborate with new tech apparatus and various platforms without much cost and hassle. Thanks, TELUS Cloud Contact Center.
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is being used across the whole organization. Employees from [a] different location can easily communicate with each other.
  • Easy to [manage] users
  • Easy to setup features
  • Multiple device/apps to access the services
  • Hardware features
  • Some set up are not flexible
  • Cost
A universal communication platform