TELUS Cloud Contact Center (TC3) Reviews

1 Rating
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Score 8.0 out of 100

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Reviews (1-1 of 1)

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April 26, 2021
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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It is being used across the whole organization. Employees from [a] different location can easily communicate with each other.
  • Easy to [manage] users
  • Easy to setup features
  • Multiple device/apps to access the services
  • Hardware features
  • Some set up are not flexible
  • Cost
A universal communication platform
Read this authenticated review

TELUS Cloud Contact Center (TC3) Scorecard Summary

Feature Scorecard Summary

Agent dashboard (1)
8
Validate callers (1)
7
Call forwarding (1)
9
Click-to-call (CTC) (1)
9
Warm transfer (1)
8
Interactive voice response (1)
9
Call tracking (1)
8
Inbound call routing (1)
9
Recording (1)
8
Quality management (1)
8
Call analytics (1)
8
Historical reporting (1)
8

What is TELUS Cloud Contact Center (TC3)?

TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS International's CX expertise.

TELUS International is the company formed from Xavient Digital, after that company's acquisition by TELUS in 2018.

Categories:  Contact Center

TELUS Cloud Contact Center (TC3) Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is TELUS Cloud Contact Center (TC3)?

TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS International's CX expertise. TELUS International is the company formed from Xavient Digital, after that company's acquisition by TELUS in 2018.

Who uses TELUS Cloud Contact Center (TC3)?

The most common users of TELUS Cloud Contact Center (TC3) are from Mid-size Companies and the Real Estate industry.