TELUS Cloud Contact Center (TC3) Reviews

1 Rating
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Score 8.0 out of 100

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TELUS Cloud Contact Center (TC3) Scorecard Summary

Feature Scorecard Summary

Agent dashboard (1)
8
Validate callers (1)
7
Call forwarding (1)
9
Click-to-call (CTC) (1)
9
Warm transfer (1)
8
Interactive voice response (1)
9
Call tracking (1)
8
Inbound call routing (1)
9
Recording (1)
8
Quality management (1)
8
Call analytics (1)
8
Historical reporting (1)
8

What is TELUS Cloud Contact Center (TC3)?

TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS International's CX expertise.

TELUS International is the company formed from Xavient Digital, after that company's acquisition by TELUS in 2018.

Categories:  Contact Center

TELUS Cloud Contact Center (TC3) Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is TELUS Cloud Contact Center (TC3)?

TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS International's CX expertise. TELUS International is the company formed from Xavient Digital, after that company's acquisition by TELUS in 2018.

Who uses TELUS Cloud Contact Center (TC3)?

The most common users of TELUS Cloud Contact Center (TC3) are from Mid-size Companies and the Real Estate industry.