Name: Medesync EMR by TELUS Health
Author: TELUS Health

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Medesync EMR is a practice management solution designed for physicians and specialists. According to the vendor, this web-based electronic medical records (EMR) system aims to streamline information processing and improve clinic efficiency. It is suitable for medical clinics of all sizes. Medesync EMR caters to the needs of family physicians, specialists, healthcare professionals, and clinic staff members.

## Key Features

**Customizable EMR**: According to the vendor, Medesync EMR allows users to personalize patient summaries, clinical notes, and electronic forms. The system provides templates that can pre-fill forms, clinical notes, prescriptions, bills, and more, potentially saving time and effort.

**Manage patient information**: The vendor claims that Medesync EMR enables users to retrieve patient data directly from the RAMQ database by scanning health insurance cards, reducing duplicates. It also offers accelerated appointment creation with pre-populated information from the RAMQ database.

**Optimize appointment booking**: Medesync EMR provides a customizable calendar display, allowing users to access agendas for each clinician on the same screen. According to the vendor, the system enables quick search for appointment availability, automatic patient transfer from the waitlist, and an appointment booking confirmation system.

**Enhance clinical note-taking**: According to the vendor, Medesync EMR offers an all-in-one screen for capturing patient summaries, notes, pictures, prescriptions, and forms. The system supports various methods of note-taking, including keyboard input, shortcuts, voice recognition, and electronic forms. Users can also download, customize, and share electronic forms. Medesync EMR allows for easy electronic faxing to doctors or pharmacists and efficient drug prescribing features.

**Optimized module for obstetrical follow-up**: Medesync EMR includes a module for obstetrical follow-up. According to the vendor, this module allows users to capture comments in the visit follow-up and print in compliance with MSSS standards. The system also offers automatic calculation of due dates and reference to patient history of previous pregnancies.

**Stay on top of vaccines**: Medesync EMR provides clinical reminders and allows users to plan upcoming vaccines for patients in accordance with the PIQ. According to the vendor, users can consult patient vaccine profiles and adverse reactions listed on the Quebec Vaccination Registry. The system also allows for adding vaccines in the patient chart and the provincial registry in a single step. It is integrated into the Quebec Vaccination Registry (SI-PMI) and certified by the MSSS.

**Manage revenues with integrated billing**: The vendor states that Medesync EMR enables users to transmit billing information electronically directly to RAMQ, potentially saving time and reducing errors. Users can choose from one of the six partners offering billing solutions to effectively manage revenues.

**Provider-to-provider communications**: Medesync EMR allows for the exchange and storage of unlimited digital and eFax communications with healthcare professionals outside the clinic, ensuring continuity of care.

**TELUS EMR Virtual Visit**: According to the vendor, Medesync EMR enables users to conduct video visits, access health information, and update patient health records simultaneously from the EMR.

Designed for physicians and specialists, Medesync by TELUS Health is a web-based, modern EMR solution. Get a bilingual, comprehensive practice management solution that’s fast, easy-to-use, and can be customized to meet your practice’s requirements.

3 signing staff licenses & unlimited non-signing staff licenses

eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.

EHR Only

EHR With Practice Management

RCM as a Service

Medesync EMR by TELUS Health

Medical Office EMR and EHR Software is designed to deal with the daily operations of a medical office.  It is available as desktop software, client-server software and internet-based software. While the terms EMR and EHR  are sometimes used interchangeably, EMR more often refers to digital records for internal use within the practice, whereas EHR refers to digital records that can be shared externally, with patients, other health care providers, insurance companies, etc.

Medical Office EMR & EHR

TELUS Health

Billing and Claims Management

Managing the entire revenue cycle to help improve collection rates

Real-time eligibility verification

The software checks a patient’s insurance and benefits eligibility and tracks co-pay and deductible information.

Coding

The software helps users find the correct codes – whether ICD-9 or ICD-10 – for claims.

Claims management

This includes claim scrubbing, electronic claim submission, and automated claim tracking.

Claim scrubbing

Electronic Claim Submission

Electronic Claim Submission refers to the ability of the software to submit claims electronically to insurance carriers from directly within the application.

Automated Claim Tracking

Automated Claim Tracking includes features related to tracking claims throughout their lifecycle through automation.

Patient billing

The software can generate statements, send them to patients via mail or email, and process payments.

Payment Processing

Payment Processing features enable the medical office to receive payments for co-pays or out-of-pocket payments via popular payment methods directly from patients from within the application.

Electronic Bill Pay

Online Bill Pay

Online Bill Pay allows patients to remit payment for co-pay and services via an online interface

Create Patient Statements

The software can generate billing statements for patient on-demand for any time period.

Mail or Email Patient Statements

Patient statements may be delivered via postal mail or electronically via email

Automated Alerts for Overdue Claims

The software automatically generates and sends overdue payment notifications to delinquent accounts.

Superbill Generation

The software generates Superbills which encompass multiple practices, services, visits, time periods, etc.

Denial / Underpayment Management

Denial and underpayment management features

Patient Payment Histories

The system can generate historical balance and payment reports for patients.

Electronic Remittance Advice

The software automatically provides electronic notifications upon remittance of payments

Streamlined Data Entry

Streamlined Data Entry refers to the usability and seamlessness of billing and claims management function data entry.

HIPAA Compliance

Billing and claims features requirements for compliance with HIPAA

SiHCFA Compliance

Electronic processing for compliance with SiHCFA workers compensation regulations

Credit Card Processing

Credit Card Processing refers to the ability to receive payment from patients via credit card

CodeCorrect

Clearinghouse Integration

The software supports integration with medical payments clearinghouses out of the box.

Accounting Integration

Refers to the medical office software's ability to integrate out of the box with accounting applications

Reporting

Support for reporting features specifically designed to support billing and claims management.

Financial Reporting

Reports and dashboards allow users to understand the financial health of a practice.

Revenue Cycle Management

Revenue Cycle Management features enable a medical practice to easily report on and manage cash flow across payables , receivables with both insurance carriers and patients, etc.

Integration with EMR/EHR

The medical office software integrates out of the box with EMR/EHR software.

Patient Scheduling

Managing patient scheduling, appointment reminders, and patient check-in

Drag-and-drop Scheduling

The software supports a graphical calendar interface for easy scheduling of facilities, equipment, physicians, and other staff.

Facility Scheduling

Refers to the ability of medical office software to manage facilities scheduling.

Physician Scheduling

Physician scheduling features enable for dynamic and flexible scheduling of physicians

Rule-based scheduling

The software sets schedules based on a set of rules or criteria that account for various institutional and individual needs.

Automated patient check-in

The software streamlines the check-in process, with features like co-pay notification, digital ID photos, insurance card scanning, waiting time updates, and self-check-in kiosks.

Automated appointment reminders

Patients receive automated reminders via text, phone or email in advance of appointments to help decrease the number of no-shows.

Multi-location support

The software can coordinate scheduling across multiple locations, facilities or practitioners.

ZocDoc Integration

The practice software supports integration to ZocDoc for online patient scheduling out of the box

Calendar interface

The software provides a user-friendly calendar from which users can track and schedule appointments.

Medical Inventory Management

Inventory Management allows medical practices to track supply levels and manage re-ordering.

Automated Supply Tracking

Triggered Reorder Notifications

The medical practice software automatically triggers notifications for supply reorders to office staff when supplies run below set thresholds.

Electronic Medical Records

Digital charting of a patient’s medical and treatment history

Charting / document management

Practitioners can easily create a patient record, take notes, update patient information, and understand a patient’s history at a glance.

Templates

The EMR software includes pre-built and customizable templates to allow for easy, standardized organization of clinical data and notes.

E-prescribing

Practitioners can write and send prescriptions electronically, as well as approve or deny renewal requests.

Medesync EMR

Overview

What is Medesync EMR?