Name: Tessitura-Powered Ticketing
Uploaded: 2019-04-16T05:11:02.000Z
Duration: 2 min 38 s
Description: Tessitura-Powered Ticketing

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### Ticketing and Box Office Management
Users generally believe that Tessitura excels in ticketing and box office management functionalities. The consensus among reviewers is that Tessitura's ticketing system is robust and efficient, allowing for easy setup and distribution of mobile tickets to enhance safety measures during the current COVID-19 situation. While some users find the system to be slightly complex and not as user-friendly as other ticketing software, they appreciate its ability to provide a comprehensive view of patron interactions and streamline ticket sales processes. Additionally, Tessitura's integration with scanners and printers is highlighted as a valuable feature that simplifies house management operations. Despite some minor usability issues, users acknowledge Tessitura's strong capabilities in ticketing and box office management, making it a reliable choice for organizations in the arts and entertainment industry.

### Event and Program Management
Users consistently highlight Tessitura's event and program management functionalities as robust and tailored for performing arts organizations. The program's flexibility in tracking relationships, scheduling season groups, and managing special events has been commended. While some users find the learning curve steep and certain tasks tedious, the long-term benefits and outstanding customer service are acknowledged. Tessitura's ability to provide detailed reports for tracking attendance, serving individuals, and managing various types of events has been a valuable asset for users.

### Venue and Attendance Management
Users consistently highlight Tessitura's venue and attendance management as a key strength, citing its ability to accurately model theater layouts, facilitate communication with patrons regarding seating arrangements, and track attendance data effectively. The platform's intuitive interface, reliable performance, and robust features for managing event attendance and venue logistics have garnered positive feedback from users across various arts organizations. Additionally, Tessitura's capacity to streamline ticketing processes, handle seating configurations, and provide detailed insights into audience demographics contribute to its reputation as a valuable tool for venue and attendance management in the arts industry.

### Donor and Constituent Management
Users consistently highlight Tessitura's donor and constituent management as a key strength of the system. They appreciate the comprehensive view it provides on individual donors, including their giving patterns, interactions with the organization, and attendance history. The ability to track relationships, manage moves management, and compile all donor information in one place is particularly valued by users. Despite some minor drawbacks mentioned, Tessitura's donor and constituent management functionalities are widely regarded as effective and essential for maintaining strong donor relationships and facilitating data-driven decision-making within organizations.

### Fundraising and Development
User sentiment regarding Tessitura's fundraising and development capabilities appears to be varied. While some users appreciate the system's ability to store constituent data and generate reports for tracking donations and special events, others find the development reporting feature to be lacking in intuitiveness and efficiency. The system's capacity to provide a comprehensive view of stakeholders' interactions and streamline processes for fundraising appeals is acknowledged, yet there are concerns about the system's limitations in terms of customization and communication functionalities for grant-specific reporting. Despite the mixed opinions, Tessitura is recognized for its potential to enhance fundraising and development efforts through its integrated database and tailored solutions for non-profit organizations.

### Nonprofit Organization Operations
Users generally praise Tessitura's nonprofit organization operations capabilities. They appreciate the system's ability to provide a comprehensive view of stakeholders' interactions and streamline communication across departments within their organizations. While some users find the platform to be cost-prohibitive for smaller nonprofits, others highlight its value in enhancing donor tracking, customer accounts, and overall organizational efficiency. Despite some users expressing challenges with customization and integration for specific needs like facility management, Tessitura's nonprofit organization operations functionalities are generally regarded as robust and beneficial for enhancing operational efficiency and stakeholder engagement within nonprofit organizations.

### Reporting and Analytics
Users seem to have varied opinions about Tessitura's reporting and analytics capabilities. While some appreciate the robust analytic features and the ability to create and run reports automatically, others find the near-infinite report customization to be a double-edged sword, requiring special care to avoid inaccuracies. The system's development reporting is highlighted as a weaker aspect, with users noting challenges in running reports using contribution information and difficulty in narrowing data to a single campaign. Despite these mixed reviews, Tessitura's reporting and analytics functionalities appear to offer a range of options for users to extract and manipulate data for informed decision-making.

### Customization and Integration
Users generally appreciate Tessitura's robust customization features and easy integrations with third-party vendors. While the system offers a high level of flexibility for tailoring records and reports to specific organizational needs, some users have expressed concerns about the complexity of customization, particularly during software upgrades. Despite the potential challenges, Tessitura's integration capabilities with various platforms have been highlighted as beneficial for streamlining operations and enhancing data management processes. The platform's ability to provide a comprehensive view of constituents and facilitate targeted communication has been lauded, although there are mentions of a learning curve for end-users due to the extensive range of features available. Additionally, the dated appearance of the user interface has been noted as an area for improvement in terms of user experience.

### Training and Support
Users have expressed mixed opinions regarding Tessitura's training and support capabilities. While some appreciate the robust technical support and world-wide community assistance, others find the platform challenging to navigate and lacking in user-friendliness. The consensus seems to highlight the importance of formal training sessions to fully utilize Tessitura's features effectively. Additionally, the learning curve associated with the software may require dedicated IT personnel and company-wide training to ensure smooth operations.

### Marketing and Outreach
Users unanimously praise Tessitura's robust marketing and outreach capabilities. They appreciate how the software provides a comprehensive view of stakeholder interactions, allowing for targeted promotions and improved ROI calculations. Tessitura's CRM functionality enables organizations to tailor their marketing efforts effectively, leading to better donor retention and enhanced data-driven decision-making. Additionally, users highlight Tessitura's role in facilitating communication during the COVID-19 crisis, enabling informed decision-making and targeted fundraising efforts. The software's ability to centralize information and streamline workflows has garnered high praise from users across various departments.

### Membership and Community Engagement
Users consistently praise Tessitura's robust community support and collaborative features. The platform's ability to facilitate connections and foster a sense of belonging within the arts and culture industry is highly valued by users. While some express concerns about the outdated look and feel of the software, the strong emphasis on community engagement and member interaction remains a key strength of Tessitura. The platform's community aspect is seen as a valuable resource for users to enhance their understanding of the application and industry, ultimately contributing to a more enriching user experience.

Tessitura is a widely used software that has impressed arts organizations with its reach and customization options. Users have found it invaluable for tracking patrons, communicating through various channels, and facilitating fundraising efforts across multiple organizations. With Tessitura, organizations can efficiently manage customer information, resolve issues promptly, and improve communication between departments. The software streamlines ticketing, seating, and house management, allowing for seamless purchases and direct charging. Moreover, Tessitura excels in tracking donors, generating reports, and targeting goals. It also offers customization options for constituent management and effective ticketing. With clear seating maps, comprehensive financial charts, and seamless integration with at-door sales and walk-ups, Tessitura simplifies complex scheduling for school groups and treats facilities like performing arts centers. By integrating email software with Tessitura CRM, users can track marketing efforts effectively and report statistics to the board. One of the key problems solved by Tessitura is the ability to view all customer interactions in one record, including ticket sales, research activities, and promotional item exchanges. This comprehensive view helps organizations better serve their customers and make informed decisions. Furthermore, Tessitura makes it easier to purchase tickets for guests and provides streamlined service. Users appreciate its ability to track details about gifts, flexibility in reporting, and security of customer information. Tessitura not only meets current needs but also helps organizations achieve new goals such as implementing memberships and online customization while providing detailed data for managerial decisions. The reporting capabilities of Tessitura are highly regarded by users who find it valuable in gaining insights into patron engagement and supporting strategic decision-making. Additionally, Tessitura streamlines accounting processes by integrating with GL codes for direct integration purposes. The software's API integration capabilities allow for multiple functionalities such as implementing REST API for new websites. While primarily serving donor relations and fundraising needs, Tessitura also excels in cleaning and maintaining constituent records. Users applaud its ability to facilitate the creation of custom fields that integrate different programs, enhancing overall efficiency. Tessitura has also proven to be a powerful tool for leveraging data in moves management and prospecting. Dynamic pricing features have significantly supported efforts to increase average ticket prices, resulting in positive sales analysis outcomes. Users have found Tessitura instrumental in improving the connection between tickets and donor giving, enhancing data management capabilities. Although front-line staff may sometimes find it frustrating, upper-level staff appreciate the reporting capabilities of Tessitura. The software's CRM functionality allows users to easily consolidate patron and donor history, improving convenience and efficiency. Users report that the learning curve for Tessitura, while steep, is worthwhile for users who have successfully navigated it. Despite its complexity and cost, Tessitura proves to be a robust CRM system that has effectively addressed significant problems for arts organizations. Users appreciate its comprehensive sales capabilities, robust reporting features, donor management tools, and efficient fundraising campaigns. The software provides cohesive data and minimizes errors, allowing organizations to make informed decisions based on accurate information. The reporting functionality in Tessitura is highly regarded by users, as it offers valuable insights into patron engagement and supports strategic decision-making. Additionally, Tessitura streamlines accounting processes by integrating with GL codes for direct integration purposes. It also offers multiple capabilities through API integration, such as implementing REST API for new websites. While small organizations may struggle with its lack of interaction and intuition, larger arts organizations rely on Tessitura as the lifeblood of their operations. It is used by various departments including box office, marketing, and fundraising to store customer information and manage a wide range of tasks effectively. Tessitura allows organizations like the Nashville Symphony to reach new heights in donor recognition and customer service in ticketing. For arts organizations, Tessitura is essential as it holds customer data and manages ticketing, website offerings, direct debits, donations, and marketing activities efficiently. Although learning the software may be challenging at first, the availability of customer support helps users overcome obstacles and maximize their use of Tessitura's features. Some users find it more challenging than helpful but still appreciate its capacity on the back end. Users highlight the value of Tessitura in cleaning and maintaining constituent records effectively, addressing a significant pain point for many organizations. The software also facilitates the creation of custom fields that integrate different programs into one unified system, enhancing efficiency for users. Furthermore, Tessitura empowers users to better leverage their data for moves management and prospecting purposes. It also offers dynamic pricing features that greatly support efforts to increase average ticket prices and achieve positive sales analysis outcomes. The software has proven to improve the connection between tickets and donor giving, enhancing data management for users. While front-line staff may sometimes find it frustrating to use, upper-level staff appreciate the reporting capabilities of Tessitura. Users have found Tessitura to be user-friendly and have seen improvements in reporting and analytics options over the years. Tessitura's value extends beyond ticketing and fundraising. It also helps organizations manage seating, different prices, seat setups, packages, and patron information efficiently. For regional theater companies, Tessitura simplifies ticket exchanges and seamlessly tracks seating. Tessitura also aids in finding and reprinting lost tickets and keeping track of entry to the venue, ensuring a smooth customer experience. The software's ability to set up and send mobile tickets has become especially valuable in creating a safe and contactless ticketing experience. Another key use case of Tessitura is its effectiveness in collecting data on individual donors' attendance habits and giving patterns, allowing organizations to tailor their engagement strategies accordingly. Tessitura proves to be helpful in managing relationships, data mining, and tracking off-campus events for better data collection. Users appreciate the software's ability to compile information about donors, ensuring that no important details slip through the cracks. By providing a 360-degree view of constituents, Tessitura improves interactions and enhances decision-making. In recent times, Tessitura has played a crucial role during the COVID-19 crisis by facilitating communication, managing refunds, facilitating donations, and supporting fundraising efforts. The software has made it easier for organizations to adapt to remote work by providing vital information and collaboration tools. Users often describe Tessitura as the best CRM solution they have encountered, offering up-to-date information and easy access to customer data. Although it may have an outdated look and feel, functionality remains key in Tessitura. Overall, users find Tessitura to be a valuable tool for managing ticket sales, memberships, gift cards, charitable contributions, and other aspects of operating a performing arts theater efficiently. While not specifically designed for museums, Tessitura still offers benefits such as data accessibility and workflow clarity. Users highlight its usefulness in tracking campaigns and gaining familiarity with client information. Additionally, Tessitura simplifies corporate partnership sales by providing a central location for managing clients and moves management. Its automatic CRM integration allows for streamlined communication across multiple venues and organizations. Tessitura also facilitates appropriate communication with the audience by showing the theater layout and available space. The software can integrate with third-party tools like Wordfly and TodayTix, enabling email automation and ticket promotions. Custom reports can be shared among member organizations using Tessitura, further enhancing collaboration. Its customization options make Tessitura adaptable to the needs of each organization, eliminating the need for workarounds. Finally, Tessitura's ability to gather and manage data effectively aids in better relationship management, data-driven decision-making, and improved overall efficiency for arts organizations.

Robust and Comprehensive Ticketing System: Users have praised Tessitura for its robustness and comprehensiveness, with many reviewers stating that it offers advanced settings for controlling access to information. Some users appreciate the ability to customize records, attachments, reminders, and other features, making it easy to manage and track information.

Visual Layout Feature for Seating Arrangement: The visual layout feature in Tessitura is highly appreciated by users as it allows them to easily view the seating arrangement. Several reviewers mentioned that this feature enables them to see which seats are taken and what type of tickets they were purchased under.

Effective Customer Support: Tessitura's customer support has received positive feedback from users. Many customers have had great experiences with the support team, mentioning that they always find a way to assist clients and are easily accessible when needed.

Confusing and Outdated User Interface: Reviewers have consistently mentioned that Tessitura's user interface is confusing, outdated, and not intuitive. Many users have found it difficult to navigate the software due to its dated layout, making it challenging to identify icons and tools. Some users also mentioned that the lack of in-app training and help files further complicates the learning process.

Steep Learning Curve: A common complaint among reviewers is the steep learning curve associated with using Tessitura. Many users feel overwhelmed by the numerous functions and features offered by the software, leading to underutilization. This complexity requires extensive training for staff members to effectively navigate and perform tasks such as exporting mailing lists or conducting data pulls.

Lack of User-Friendliness: Several reviewers have criticized Tessitura for its lack of user-friendliness. New users often find the software daunting and unwieldy, especially without a comprehensive help system that addresses more complex issues. The point-of-sale system has been described as frustrating and requiring extensive training, potentially resulting in simple mistakes that disrupt sales processes.

Users commonly recommend the following regarding Tessitura:

1. Consider the target organization's budget: Users advise using Tessitura for organizations with a larger budget, typically exceeding $3-4 million. This recommendation stems from Tessitura's capabilities and features, which are better suited for larger arts organizations.

2. Seek dedicated IT support and company-wide training: Users suggest having a dedicated IT person who understands Tessitura to ensure smooth usage and implementation. They also recommend providing comprehensive training sessions for staff members throughout the organization to establish uniform policies and maximize the system's potential.

3. Explore Tessitura's suitability for non-profit arts organizations: Many users highlight Tessitura as an excellent choice for non-profit arts organizations due to its capabilities in managing season programming, tracking, and broad-based campaign usage. The system is praised for being highly customizable but may lack certain basic needs, potentially requiring additional customization or workarounds.

These recommendations reflect the value users place on considering budget, IT support, training, and the specific needs of non-profit arts organizations when deciding on adopting Tessitura.

Tessitura is a nonprofit tech company dedicated to helping arts and cultural organizations thrive. Tessitura also enables users to sell, renew, and upgrade memberships. Tessitura’s membership management capabilities are unified in real time with all the software’s other features: CRM, ticketing, reporting, marketing, and fundraising.

GiveSmart is a fundraising, event, and donor management platform. GiveSmart helps organizations to connect more with donors through engaging auctions, events, and digital campaigns.

GiveSmart by Momentive

Salesforce for Nonprofits, the Salesforce.org Nonprofit Cloud, is a nonprofit constituent relationship management platform from Salesforce, which supports constituent engagement, fundraising, and grants. Nonprofit editions contain Salesforce Lightning Edition along with the former Nonprofit Success Pack (NPSP) combined.

Sales Cloud - EE

Sales + Service Cloud - EE

Nonprofit Cloud - EE

Nonprofit Cloud - UE

Salesforce Nonprofit Cloud

Tessitura

Tools used by nonprofits to manage relationships with constituents.

Nonprofit CRM

About Tessitura

Tessitura's unified platform offers a new paradigm for arts and cultural organizations. Learn more in this short video.

For more information visit: http://www.tessituranetwork.com

Truly Unified CRM with Tessitura

Unified CRM is the hallmark of Tessitura. Created specifically for arts and cultural organizations, Tessitura brings together patron information with ticketing, fundraising, memberships, education, and more to create a 360-degree view of every customer.

Find out more at https://www.tessituranetwork.com/

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Tessitura-Powered Ticketing

Learn how Tessitura's powerful, flexible functionality can power ticketing and admissions to support the diverse needs of arts and cultural organizations.

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- Visit http://www.tessituranetwork.com for more information about Tessitura Network and our products and services.

Donor Database

The donor database allows organizations to store, track, and update information about their constituents

Constituent database

Information about donors, corporate supporters, members, alumni, grant-making organizations, volunteers, staff, and/or nonprofit recipients is stored in a database.

Constituent interaction tracking

Capture, track, and record history of constituent donations, memberships, participation, and communications.

Constituent relationship management

Link constituents to each other based on family, employer, household, and other relationships.

Donor and member portals

Self-serve portals for contributions, participation, profile updates, and event registration.

Automated workflows

Parts of the constituent management process, like email communication and updating contact records, can be automated.

Communications and Marketing

Constituent engagement and marketing features

Constituent engagement and marketing

Email, text, phone, print mailings, digital ads, and/or social media communications capabilities are available for constituent engagement and marketing.

Social listening

The software can track constituents’ mentions of the organization on social media platforms.

Digital advocacy enablement

Constituents can be given options to take advocacy actions like sharing fundraising links with peers or calling representatives.

Reporting and Analytics

Reporting and analytics about constituents and donations

Reporting and data visualization

Track donor retention and acquisition, campaign success, and incoming donations recommendations for ask amounts, donors at risk of lapsing.

Predictive analytics

Analytics offer insights like recommended ask amounts and warnings about donors at risk of lapsing.

Wealth screening

The software can access publicly available wealth screening data to provide information on donors’ charitable giving histories.

Fundraising and Events

The ability to accept and process donations and manage events

Online donation options

Online avenues for donation are available, including landing pages, forms, donation buttons, etc.

Event registration and ticketing

Track ticket purchases for events and connect them to constituent profiles

Text and phone donations

Constituents can donate via text or phone call.

Volunteer shift management

The software allows volunteers to sign up and check in for event shifts.

Mobile event check-in

Attendees and volunteers can be checked in at events with a mobile device.

Security and Platform

Features related to security and general platform usage and implementation

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration

Mobile access

Users can access the CRM via an app from a mobile phone or tablet.

Integrations

The software includes or integrates with nonprofit marketing, fundraising, donor prospect, accounting, payment, event management, and/or grant management solutions.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

Tessitura

Overview

What is Tessitura?