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Text-Em-All

Text-Em-All

Overview

What is Text-Em-All?

Text-Em-All, headquartered in Frisco, delivers personalized, informational, emergency mass text messages and phone calls, whether they’re going to five people or 50,000.

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Recent Reviews

Text Em

10 out of 10
March 30, 2024
I use Text-Em-All in order to remind customers of when we'll be out to perform our work. It's a great mode and medium for communication …
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I love Text-Em-All!

9 out of 10
March 24, 2024
Incentivized
We are able to communicate deadlines such as open enrollment meetings in a timely fashion with Text-Em-All. It keeps us motivated to …
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Text-Em-All is GREAT!

10 out of 10
October 19, 2023
Incentivized
I love using Text Em All. The option to respond unlimited for $40.00 per month is a lifesaver. I would highly recommend using Text Em All …
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How Text-Em-All Differs From Its Competitors

Text-Em-All Communications

The service was not utilized for emergency notifications, as that is not its intended purpose. Rather, we employed it to facilitate and enhance our clients' interaction with the tax portal. By leveraging this service, we were able to provide our clients with a more efficient and streamlined …
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Text-Em-All Communications

it's terrific, very easy, and I know through reporting what our outcomes are. It's easy, I don't know how else to articulate that it was user friendly. I was not at all overwhelmed by it and training employees on text em all is easy. It's easy to get our whole organization engaged.
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Text-Em-All Communications

We use texts when information needs to be sent to all employees. We receive more response than emailing or trying to call and not getting a hold of someone. We use this when we've had bad weather and need to cancel services or meetings. We've had power outages and this is a great way to …
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Text-Em-All Communications

This is a crucial tool, especially since our village is rural and spread out. We have a website and Facebook page, but Text-Em-All is the quickest, most efficient communication tool we have, especially during emergencies, of which we've had several.
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Text-Em-All Communications

1)When we have positions open, team can communicate with potential referrals or consider a new position within themselves<br>2) When there is a delay in game or cancelled completely, this means of communication serves to be our best tool to get the word out<br>
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Text-Em-All Communications

We reach out to water customers regarding water leaks to inform them of a disruption of service. It is appreciated by the customers so they may plan for it ahead of time.
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Text-Em-All Communications

Text-Em-All’s impact on your ability to optimize employee communications, fill jobs and shifts, or use mass texting to reach our contacts with emergency notifications has been immensely helpful. Specifically, when it comes to job openings, we are able to send out a mass text to everyone to let …
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Text-Em-All Communications

This has been extremely helpful by narrowing down an extremely time consuming task into a matter of minutes. As well as having the ability to preform auto responses based on keywords has helped save additional time with communicating as well!
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Text-Em-All Communications

The ability to reach our entire roster in one text quickly and get responses back quickly has been amazing. People are much more ready to respond and enjoy texting over phone calls or emails. This has not only made things easier on us, but we have received positive feedback even from our agents …
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Text-Em-All Communications

We use Text-Em-All for student account purposes only related mostly to payment deadline and important student account information such as collections, refunds and other finance related information. We are only pointing the student to their account within the text. All of our texts are generic and …
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Text-Em-All Communications

Mass texting is very important for a Church. It brings us closer together. This was so noticed and useful during the pandemic that we decided to keep on Text-Em-All as a full-time communication tool. We are very thankful we did.
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Text-Em-All Communications

We have used text-em-all for emergency notifications several times. Sometimes when the weather turns bad overnight, we are able to reach all our members before services the next morning, thereby preventing people from going out in bad weather when we have canceled a service. There are also times …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Verified User
Director in Other
Education Management Company, 11-50 employees
Jay Nickolaus | TrustRadius Reviewer
Jay Nickolaus
President
Nickolaus Construction (Construction, 11-50 employees)
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Pricing

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Starter

$0

Cloud

Credits

$0.05

Cloud
per credit

Monthly

$10

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.text-em-all.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $0.05 cents
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Product Details

What is Text-Em-All?

Company Overview
Text-Em-All is a mass messaging service that prioritizes a positive impact on the community, delivering personalized, informational, and emergency messages to large groups. Text-Em-All offers a platform for organizations of all sizes while refusing to deliver spam, political, or marketing messages.

Pricing
Text-Em-All offers pricing plans to cater to different user needs. The monthly plan starts at $10, with pricing based on group size, making it ideal for consistent senders who reach the same group(s) each month as often as needed. Plans provide access to the full range of Text-Em-All features, to ensure a comprehensive messaging experience. Additionally, the platform offers credits, or pay-as-you-go pricing model, with costs ranging from 5¢ to 9¢ per credit, suitable for users with occasional or high-volume messaging needs. To help potential customers evaluate the service, Text-Em-All offers a free account so users can evaluate and try the service with 25 free credits.

Features
Text-Em-All’s service includes the following features; text broadcasting (mass text messages or 1-to-many), two-way texting (conversational texting or 1-to-1), scheduled messages, shared inbox, toll-free number verification, 10DLC registration, extended message length, unlimited text numbers, free inbound messages, MMS or image messages, emojis, personalization or custom fields, text signatures, text templates, text surveys, auto-replies, SMS keywords, analytics and reporting, labels, unlimited users, automation, voice broadcasts, call surveys, message library, live transfers, text-to-speech, launch by phone, automatic credit refill, invoicing, contact management, contact groups, file uploads, opt-out protocols, call forwarding, mobile app, custom integrations, and API access.

Customer Support
Text-Em-All offers customer support and declares their commitment to providing a great customer experience. The company's customer support team, including Senior Customer Experience Specialists, is skilled in customer relations and technical support, ensuring users receive the assistance they need. Text-Em-All boasts a focus on customer satisfaction and providing a seamless user experience, as well as a consistent 75 Net Promoter Score (75).



Text-Em-All Features

  • Supported: Mass Texting (1-to-many)
  • Supported: Mass Calling (1-to-many)
  • Supported: Two-Way texting (1-to-1)
  • Supported: Personalization
  • Supported: Text Signatures
  • Supported: Text Surveys
  • Supported: Message Templates
  • Supported: Auto-Replies
  • Supported: SMS Keywords
  • Supported: MMS (images)
  • Supported: Analytics & Reporting
  • Supported: Contact & Group Management
  • Supported: Shared Inbox
  • Supported: Software Integrations
  • Supported: API Access
  • Supported: Unlimited Users
  • Supported: Personalization & Custom Fields
  • Supported: Message Scheduling
  • Supported: Automation
  • Supported: Mobile App
  • Supported: Text-to-Speech
  • Supported: Call Forwarding
  • Supported: Message Library
  • Supported: Live Transfers

Text-Em-All Screenshots

Screenshot of Broadcast CreationScreenshot of Add ContactsScreenshot of Broadcast ResultsScreenshot of Broadcast DetailsScreenshot of Contact ManagementScreenshot of Two-Way Conversations

Text-Em-All Video

Welcome to Text-Em-All | Empowering Communication with Speed and Purpose

Text-Em-All Integrations

Text-Em-All Competitors

Text-Em-All Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States, Canada

Text-Em-All Downloadables

Frequently Asked Questions

Text-Em-All, headquartered in Frisco, delivers personalized, informational, emergency mass text messages and phone calls, whether they’re going to five people or 50,000.

Text-Em-All starts at $0.05.

DialMyCalls, TextUs, and Textedly are common alternatives for Text-Em-All.

Reviewers rate Mass Notification highest, with a score of 9.4.

The most common users of Text-Em-All are from Small Businesses (1-50 employees).

Text-Em-All Customer Size Distribution

Consumers20%
Small Businesses (1-50 employees)30%
Mid-Size Companies (51-500 employees)25%
Enterprises (more than 500 employees)25%
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Comparisons

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Reviews and Ratings

(286)

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
July 31, 2023

Best Form of Communication

Verified User
Administrative Assistant in Other
Government Relations Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
The water department issues notices of shut offs and water leaks that may interrupt service in customer areas. We also notify customers of food give away when the police department has received donations from local churches.
Pros and Cons
  • User-friendly website
  • Provides great communication to our citizens
  • Provide more history of previous messages sent.
  • Create more columns of identification for contacts.
Likelihood to Recommend
It is well-suited for a local government that handles a multitude of departments. In my opinion, it would be less appropriate for a small business that may not need much communication to their customers.
Most Important Features
  • The ability to add a "note" for contacts that we use as another form of identification.
  • The ability to send voice message and text at the same time.
Return on Investment
  • Improved communication with our citizens
  • Expectations of a text for every single matter
Text-Em-All Communications
We reach out to water customers regarding water leaks to inform them of a disruption of service. It is appreciated by the customers so they may plan for it ahead of time.
Alternatives Considered
It's been a few years since we last used the service so I cannot remember the name of the company but it was free and it was lacking.
Other Software Used
Users and Roles
3
Communication for administration and utilities
Support Headcount Required
3
Water clerk to send mass notices of shutoff, court clerk to send notice of food give-aways, secretary to send notice of change to garbage pickup
Business Processes Supported
  • notice of shut off
  • notice of food give away
  • notice of change to trash collection
Innovative Uses
  • food give aways
  • considered using for warrants
Future Planned Uses
  • warrants
Likelihood to Renew
10
Products Replaced
Yes
Free text service. Not many features
Key Differentiators
  • Cloud Solutions
  • Ease of Use
We wanted something easy to use so new hires would have the ability to accomplish this in training.
Evaluation Lessons Learned
It would be nice if it could integrate with our water software.
Implementation Rating
10
It has improved communication with our customers.
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Phases
No
Change Management Lessons
Change management was minimal
Implementation Issues
  • N/A
Premium Support
No, we have never had to use support.
Bug Resolution
No
Exceptional Examples of Text-Em-All Support
We have never used support.
Usability
10
Text-em-all is intuitive and each page is well designed.
Easy Tasks
  • texting
  • saving contacts
  • recording messages
Difficult Tasks
  • n/a
July 15, 2023

Use Text-Em-All as first line of mass communications for your associates.

Verified User
Administrative Assistant in Manufacturing
Food Production Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use Text-Em-All to broadcast important information to our associates. Sending a mass text is more efficient than posting a memo on a board or monitor and is communicated within minutes. Great app. I would highly recommend this app.
Pros and Cons
  • Fast messaging
  • Ability to copy old messages and paste in a new message with modifications
  • Associates are able to message back with any questions or concerns.
  • We can tell when an associate does not receive a message.
  • We would like to be able to use more characters in the messages
  • The ability to translate the messages in different languages
  • The ability to download a pdf or something compatible in the message
Likelihood to Recommend
Text-Em-All is a great way to get messages to our associates versus posting on a memo board and hoping they see it. Very efficient. I would recommend this great tool to companies big or small as a form of business related communications.
Most Important Features
  • The ability to send mass texts within minutes.
  • The ability to be able to pick all associates or just a few for messaging
  • Our associates being able to communicate with us regarding the text
Return on Investment
  • Efficient way of communicating versus posting a memo on a bulletin board
  • Being able to see how many texts went through and who did not receive them
  • Very easy to use and being able to save message.
Support Rating
10
I have only had to use support maybe once and the response was quick and efficient.
Text-Em-All Communications
This is great to get an important communication to over a hundred associates in a hurry even after business hours. Even being able to send a message to not park in a certain area due to last minute construction is awesome.
Alternatives Considered
Text-Em-All was first choice and came highly recommended.
Users and Roles
2
Office Administration and Human Resources
Support Headcount Required
2
Office support and HR. Basic typing and communication skills
Business Processes Supported
  • Communicating Urgent messages
  • Notifying plant shut down due to emergency.
  • Communicating events or reminders
Innovative Uses
  • Communicating parking issues due to last minute construction.
Future Planned Uses
  • Communicating schedule changes
  • Line shut downs
Likelihood to Renew
10
Text-Em-All is a great way to get messages to our associates versus posting on a memo board and hoping they see it. Very efficient. I would recommend this great tool to companies big or small as a form of business related communications. The only thing I would change is the ability to use more characters in the messages. And it would be a plus if you can translate to different languages in the app.
Products Replaced
No
Key Differentiators
  • Other
Highly recommended and easy to use
Evaluation Lessons Learned
We would choose Text-Em-All again
Implementation Rating
10
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Phases
No
Change Management Lessons
Change management was minimal
Implementation Issues
  • I don't believe there was any.
Premium Support
We did not have a need for it.
Exceptional Examples of Text-Em-All Support
During Covid, we had to shut down for one day and Text-Em-All was a great asset in helping us to communicate this for the next day especially since some of our associates had already gone home
Usability
10
Very user friendly. Easy to understand.
Easy Tasks
  • The messaging aspect overall.
  • The ability to choose only certain people for communication
Difficult Tasks
  • It would be great if we could have more than the current characters allowed for messaging.
  • It would be nice to have the ability to translate the messages into different languages in the app.
Mobile Interface Availability and Impressions
Yes
It works but I prefer the desktop version
July 15, 2023

Very accessible and easy to use

Verified User
Partner in Human Resources
Warehousing Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Very important messages that need to be sent out at a timely manner
Pros and Cons
  • Fast messages
  • Bulk messages
  • Easy to use
  • Additional numbers. Have to send out messages at least 3 times to get everyone
  • Can be a bit pricey due to all the messages sent
  • Some associates still don’t get the messages
Likelihood to Recommend
Getting important messages out quickly
Most Important Features
  • Accessibility
  • Easy to use
  • Quick response
Return on Investment
  • Some associates not getting messages even though names were added
  • I would also get email alerts of confirmation which is great
  • We have to ensure we are not being wordy
Support Rating
9
It is a good tool to have for emergency purposes
Text-Em-All Communications
Due to our high technology era, the tool comes in handy. It assures us that associates are getting the message
Alternatives Considered
Text - ‘em- all is easier to use
Other Software Used
Users and Roles
15
Senior leaders
Support Headcount Required
25
Human Resources and other management
Business Processes Supported
  • Urgent Communication
  • Emergency notification
  • Alerts
Innovative Uses
  • Send direct messages to associates
  • Prevent miscommunication
  • Easy to use
Future Planned Uses
  • We are using it fully
Likelihood to Renew
9
Easy to use
Products Replaced
No
Key Differentiators
  • Scalability
Accessibility and direct communication
Evaluation Lessons Learned
Being able to send messages to more people
Implementation Rating
9
Not at all
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Phases
No
Change Management Lessons
Change management was a big part of the implementation and was well-handled
A lot
Implementation Issues
  • Bulk order
  • Less words to say
  • Ensure no mistakes are made
Premium Support
Yes, we have a lot of associates
Exceptional Examples of Text-Em-All Support
Letting associates know that the building will be closed due to an emergency
Usability
9
It is very easy to use
Easy Tasks
  • Easy
  • Accessibility
  • Convenient
Difficult Tasks
  • Bulk submission
  • Using less words as possible
  • Ensuring everyone gets the message
Mobile Interface Availability and Impressions
Yes
Well
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