Name: Text
Price: 25 USD
Author: Text

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Cross-Browser Testing

Software Configuration Management

Development

Online Proctoring Software

Education

Board Management

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Demand Planning

Embedded Business Intelligence (BI)

Knowledge Management

Traceability

Enterprise

Accounting

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

Employee Engagement

HR Management

Payroll

Recruitment Agency

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

Application Server

Browser

Cloud Cost Management

Cloud Management

Cloud Storage

Container Security

Cybersecurity Consulting

Data Center Networking

Embedded Database

Enterprise Service Bus

Firewall Security Management

Fraud Detection

Function as a Service (FaaS)

IP Address Management (IPAM)

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Managed DNS

Mobile Data Security

Mobile Device Management (MDM)

Network Performance Monitoring

Network Simulation

Output Management

Process Mining

Session Border Controllers

Workload Automation

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audio Editing

Competitive Intelligence

Content Management

Email Marketing

Marketing Automation

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Auction Software

Call Recording

Customer Relationship Management (CRM)

Sales

Commercial Drone

Medical Billing

Online Ordering

Revenue Cycle Management (RCM)

Vertical-Specific

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OpenAI offers ChatGPT, an advanced general intelligence (AGI) chatbot which interacts in a conversational way. The dialogue format makes it possible for ChatGPT to answer followup questions, admit its mistakes, challenge incorrect premises, and reject inappropriate requests. ChatGPT is a sibling model to InstructGPT, which is trained to follow an instruction in a prompt and provide a detailed response.

Plus

Team

Free

ChatGPT

Freshdesk Omni is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future.

Text

Help desk software provides a centralized system for managing customer and employee support requests. It streamlines communication and ticket management, enabling support teams to resolve issues much more efficiently. In addition, Help desk platforms offer features such as automation, self-service portals, and advanced analytics to optimize the support workflow and enhance user satisfaction. Explore different help desk software products by reading our user reviews and comparing features to find the best fit for your team.

Text's dashboard that combines AI agents, AI live chat, AI help desk ticketing, automation and analytics.

Text Chat's AI-powered customer support tool that helps to turn traffic into revenue.

AI Agents that are smart, responsive and always on.

the interface to spot trends and shifts in customer service with reports like total chats, CSAT, unique visitors or conversions to improve KPIs.

the Customer List that unifies chats, tickets, purchases, and campaign activity into a single profile, giving teams instant context and enabling faster, smarter customer follow-ups.

Text Intelligence, which is a self-learning AI layer to help with reply suggestions, autonomously handles common inquiries and escalates when needed.

Text (previously LiveChat, Inc.) has been around since 2002 and has provided over 40,000 businesses with multiple AI and customer service tools:<br><ul><li>LiveChat (<a href="https://www.livechat.com/?utm_source=trustradius.com" rel="">https://www.livechat.com/?utm_source=trustradius.com</a>)</li><li>ChatBot (<a href="https://www.chatbot.com/?utm_source=trustradius.com" rel="">https://www.chatbot.com/?utm_source=trustradius.com</a>)</li><li>HelpDesk (<a href="https://www.helpdesk.com/?utm_source=trustradius.com" rel="">https://www.helpdesk.com/?utm_source=trustradius.com</a>)</li><li>Knowledge Base (<a href="https://www.knowledgebase.com/?utm_source=trustradius.com" rel="">https://www.knowledgebase.com/?utm_source=trustradius.com</a>)</li><li>OpenWidget (<a href="https://www.openwidget.com/?utm_source=trustradius.com" rel="">https://www.openwidget.com/?utm_source=trustradius.com</a>)</li><li>Text (<a href="https://www.text.com/?utm_source=trustradius.com" rel="">https://www.text.com/?utm_source=trustradius.com</a>)</li></ul><br>Backed by over 20 years of industry experience, the company has created an AI-first customer service platform that helps companies automate sales and support teams deliver faster, smarter, and more consistent customer experiences.<br><div><br>The company’s stated mission is to deliver
fast and simple communication between e-commerce vendors and their prospects
and to make the online sales process easier.<br></div>

Text - Ecommerce sales automation and customer service

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Ticket creation and submission

Users and agents can easily enter new support requests.

Ticket response

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Self Help Community

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

External knowledge base

Customers can self-service by searching through help articles.

Internal knowledge base

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Email support

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Help Desk CRM integration

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Overview

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