TextBox

TextBox is a service offered by Line1 Communications, Inc. that allows businesses to send and receive text messages using their existing landline, VoIP, or toll-free phone numbers. According to the vendor, TextBox is suitable for businesses of all sizes, from small startups to large enterprises. It is used by various professions and industries, including apartment communities, sales and repair shops, advertisers, medical offices, and auto dealers and repair shops.

Key Features

TextBox Activation: According to the vendor, most business landline, VoIP, or toll-free numbers can be activated with TextBox within minutes. However, mobile numbers cannot be activated as they are already text-enabled. Activation of numbers registered with Zipwhip is not supported.

Number Verification: To activate a business landline, VoIP, or toll-free number, the vendor requires verification of ownership. This involves calling the number and sending an electronic Letter of Authorization for permission to activate the number(s).

Compatibility: TextBox is compatible with any Internet-connected device, including computers, tablets, and smartphones. It can be accessed from any modern browser on any operating system. Additionally, TextBox offers dedicated apps for Android and Apple smartphones and tablets.

Two-Way Text Conversations: TextBox enables businesses to engage in two-way text conversations with customers using business-class tools. According to the vendor, businesses can send and receive text messages from their existing landline, VoIP, or toll-free numbers. Texts to landline numbers automatically appear on computer screens, browsers, tablets, or smartphones. The vendor also claims that multiple staff members can access TextBox simultaneously, ensuring synchronized conversations across devices.

Improved Efficiency: The vendor states that TextBox allows businesses to communicate more efficiently with customers through text messaging. It eliminates the need for dialing, listening to voicemail, and waiting for customers to respond, potentially saving time for businesses.

Bulk Messaging: TextBox offers the capability to send bulk text messages to multiple recipients simultaneously. This feature allows businesses to easily reach out to a large number of customers or prospects with important updates or promotions.

Text Scheduling: According to the vendor, TextBox allows businesses to schedule text messages in advance. This feature is useful for sending reminders, notifications, or promotional messages at specific times.

Auto-Replies: TextBox provides the option to set up auto-replies to respond to incoming text messages automatically. According to the vendor, these auto-replies can be customized to provide relevant information or acknowledge receipt of the message.

Reporting and Analytics: TextBox offers real-time reports to help businesses understand the effectiveness of their text messaging campaigns. These reports provide insights into message delivery, response rates, and overall effectiveness, according to the vendor.

Keyword Management: TextBox allows businesses to set up and manage keywords for specific campaigns or promotions. According to the vendor, these keywords can trigger automated responses or specific actions based on customer interactions.