We use it only for our fundraising efforts, in our fundraising department. We use it to record donations, generate solicitation or invite lists, and track event participation. We used to track volunteers in Raiser's Edge, but moved away from it. Since Raiser's Edge can store a lot of information, we record and track everything possible, including gift agreements or letters. It helps with record reviewing. We also track meetings or communications with donors and prospects in Raiser's Edge. It provides complete view of donors behaviour and our solicitation efforts.
- Record gifts
- Tracking meetings and actions
- Tracking event participation
- Output fields in query
- Duplication in querying
- Integration with other software
It's a sophisticated and well-built software, with lots of tracking and recording capabilities. All and all, excellent ability to segment. However, the look is outdated, integration is cumbersome depending on what program you want to bring data in. Reporting is not the best, almost any big organization have to pull raw data and manipulate it in a different environment to achieve good Data visualization.