Name: The Real PBX
Price: 9 USD
Author: The Real PBX

Help Desk

Web and Video Conferencing

Customer Support

Chatbot

Text Editors

Development

Business Intelligence (BI)

Business Process Management (BPM)

Collaboration

Enterprise Asset Management

Facility Management

PDF Editors

Enterprise

Accounting

Anti-Money Laundering (AML)

Cryptocurrency Wallets

Financial Risk Management

Hedge Fund

Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

On-Demand Payment

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

3D Printers

Application Virtualization

Change Management

Cloud Storage

Complex Event Processing

Component Content Management

Data Governance

Data Pipeline

Density-Optimized Servers

Disk Based Backup

Fraud Detection

IT Professional Services

Integration Platform as a Service (iPaaS)

Mainframe Monitoring

Managed File Transfer (MFT)

Metadata Management

Network Performance Monitoring

OpenStack Cloud

Product Implementation Services

Test Management

Vulnerability Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Call Tracking

Channel Management

Content Management

Contest Management

Email Marketing

Marketing Automation

Personalization Engines

Product Management

Referral Marketing

Search Marketing Intelligence

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Sales Forecasting

Sales

Certificate Lifecycle Management

Security

Car Rental

Catering

Construction Accounting

Multiple Listing Service (MLS)

Online Fax

Vertical-Specific

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The Real PBX is a cloud-based communication solution offered by The Real PBX. According to the vendor, it is designed to streamline and enhance business communications. The product caters to small, medium, and large businesses across various industries and professions, including call centers, e-commerce, professional services, retail, hospitality, healthcare, finance, customer service departments, sales and marketing teams, and legal firms. The Real PBX provides a comprehensive set of features and functionalities that aim to improve productivity, collaboration, and customer service.

## Key Features

**Hosted PBX**: According to the vendor, The Real PBX offers a cloud-based communication solution that unifies multiple communication channels, aiming to improve productivity and collaboration. The product allows for remote connectivity, which the vendor claims enables seamless communication from anywhere.

**Toll Free Numbers**: The Real PBX provides toll-free calling for customers, aiming to enhance customer service and satisfaction. The vendor states that it creates a professional and credible image for businesses and supports international toll-free numbers.

**VoIP Phone**: The Real PBX offers phone system solutions that the vendor claims meet all communication requirements. According to the vendor, it supports inbound, outbound, and merged setups, providing unlimited calling capabilities.

**Contact Center Solutions**: The Real PBX offers a fully-featured and ready-to-use contact center solution that can accommodate any agent size. The vendor states that it ensures easy setup and maintenance and provides features like ACD, IVR, and call recording.

**Call Recording**: According to the vendor, The Real PBX automatically records all calls, aiming to ensure that critical information is not missed. The recordings are securely stored on a cloud platform, which the vendor suggests can help with quality assurance and training.

**Call Routing**: The Real PBX provides customizable routing patterns for calls, aiming to ensure that calls reach the right destination. According to the vendor, it improves customer service and efficiency and supports intelligent call routing.

**Music On Hold**: The Real PBX offers customizable on-hold music, providing an opportunity for lead building and branding. According to the vendor, it enhances the corporate professional image and keeps callers engaged and entertained.

**Call Conferencing**: The Real PBX provides a solution for conference calls. The vendor claims that it is fast, flexible, and secure, connecting multiple team members on the same call to improve collaboration and communication, especially for remote and global teams.

**Call Forwarding**: The Real PBX includes a feature to manage business calls by forwarding them to office extensions, Skype, or personal mobiles. According to the vendor, it aims to improve customer service and response time, supporting ACD capabilities for call forwarding.

**Call Hunting**: The Real PBX calls multiple group members simultaneously, aiming to ensure that no calls are missed. The vendor states that it uses sequential calling until the call is answered, improving customer service and response time.

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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The Real PBX

Overview

What is The Real PBX?