The VoIP Shop

The VoIP Shop is a provider of SIP trunking and cloud-based communication solutions targeting small to medium-sized businesses. According to the vendor, these solutions cater to various professions and industries, including call centers, schools and educational institutions, medical clinics and healthcare providers, legal services and solicitors, and manufacturing plants and factories.

Key Features

According to the vendor, the VoIP Shop offers cloud-based communication solutions that utilize SIP trunking, allowing businesses to make and receive phone calls online. These solutions aim to eliminate the need for traditional phone lines and provide cost-effective communication options.

The vendor claims to provide a wide range of features to enhance business communication, including call transfer, music on hold, caller ID, speed dials, and phone directory. Additionally, the VoIP Shop offers a voicemail system with voicemail-to-email functionality, enabling users to access their messages remotely.

The vendor emphasizes the reliability of its conference calling system, stating that it ensures calls do not drop and provides clear audio quality. This feature aims to facilitate collaboration and communication among team members, regardless of their physical location.

To cater to the modern workforce, the VoIP Shop's solutions enable employees to make and receive calls on multiple devices such as smartphones, tablets, and desktop/laptop computers. The vendor claims that mobile calling apps further enhance flexibility and productivity, allowing employees to work from any location.

According to the vendor, the VoIP Shop offers full management of the phone system, including the switchover process and assistance with existing providers. Technical support is provided by a UK-based team, aiming to ensure a smooth experience for businesses.

The vendor claims that the VoIP Shop's solutions provide cost savings compared to traditional phone systems, with all-inclusive packages that include phone line rental, phone system, features, support, and unlimited call packages. Wholesale international calling rates are also available for businesses with international communication needs.

According to the vendor, the VoIP Shop offers a comprehensive call center management system with visual wallboard reports that display live call statistics. This system aims to provide businesses with valuable insights and efficient call routing and online portal management.

The VoIP Shop offers a range of high-quality hardware options, including Polycom VVX 400 HD desk phones, Yealink T42G desk phones, and Yealink W60P wireless handsets. According to the vendor, these options ensure a seamless user experience with high-quality audio.

The VoIP Shop's solutions include instant messaging and text chat capabilities, aiming to facilitate efficient communication within the organization. The vendor states that this feature eliminates the need for third-party internet messaging systems.