Therap Reviews

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Score 6.0 out of 100

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May 19, 2021
Gail Dutchess | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
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Capriccio Elite, LLC provides supplemental services for adults and
children who experience disabilities. We originally used Therap as our
primary Electronic Health Record system. This included client
demographic information, scheduling, daily documentation, T-Logs, Case
Notes, billing and Individualized Services Plans. We chose to scale back
our use of Therap and purchase another program that better met our
needs in several of the areas Therap performs poorly. We now use Therap
primarily for EVV, billing, some plan writing and some documentation of
services delivery.
  • Therap has some very nice reports to track billing, documentation, end user activities, and much more!
  • Therap did not disappoint in a smooth EVV process.
  • Therap's billing is program works quite well.
  • The alerting system works very well particularly for alerting T-log entries (we use this for our incident reporting)
  • To be fair, they have a number of documentation tools that are very helpful (seizure logs, food diary, medical appointments and so much more) on the browser version of the program.
  • We provide a number of services to the same individual. VA requires a separate plan (ISP) for each service. Therap only allows one plan that covers a specific date and will not permit overlap.
  • Because we provide supplemental services, most of our employees are field workers and rely on a table to access the record and enter documentation. the mobile app is very limited in what the user can document (T-Logs, MARs, and ISP Data). The browser version is far to cumbersome to use on a tablet and only the browser version contains some of the other useful documentation tools.
  • Employees cannot save and return to data that has been entered. It must be completed in one setting before timing out.
  • The mobile app times out in 30 minutes without warning creating issues with documentation not being saved.
  • Scheduling is a nightmare. It is cumbersome and difficult to navigate. It does not seamlessly roll schedules over. It is also impossible for management to adjust schedules when away from a computer as the browser version (required to change schedules) is not mobile friendly and difficult to navigate on a phone or tablet.
  • There is no measure available to prevent 'clocking out" before documentation is entered. This can create a logistical and time consuming processes to reconcile the billing and pay.
Therap is best used by persons who primarily work on a computer. This would include administrative work and supervisors or direct care staff who work in a group environment and enter documentation on the computer. While there is minimal room to adjust any of the forms to reflect agency specific documentation, the form templates themselves offer flexibility within the template. The exception being that whatever standard one uses for measurement must be carried out throughout the form to which the measurement standard is attached. Much of the documentation entered into the system must occur in the browser making access through a mobile devise cumbersome. The daily documentation (ISP Programs, T-logs and MARS) are available on the mobile app itself and is pretty straight forward. In this regard persons who work in the field including any supervisory staff in the field can enter documentation easily on this app. There are significant limitations though in that there is no ability to save a return to a form and the default time out is 30 minutes.

Pros: EVV, all inclusive EHR including plans, documentation, forms, MAR and more, excellent reports to capture data across all documents, Ability to export reports by PDF and Excel, provides good training, feedback, and communicates disruptions to the system as well as a walk through of updates made to the system.

Cons: browser access is not mobile friendly, scheduling is cumbersome, inability to save as you go, inability to create plans for the same service year for multiple services, no time out warning on the mobile app.
Read Gail Dutchess's full review

Therap Scorecard Summary

Feature Scorecard Summary

Claims management (1)
8
Coding (1)
8
Patient billing (1)
8
Financial Reporting (1)
8
Rule-based scheduling (1)
8
Automated appointment reminders (1)
2
Multi-location support (1)
4
Calendar interface (1)
4
Charting / document management (1)
7
Templates (1)
7
Patient portal (1)
8
Mobile/tablet support (1)
5
Workflow automation (1)
4
Speech recognition (1)
8
Customization (1)
4
E-prescribing (1)
5
HIPAA compliance (1)
10
Role-based permission levels (1)
10
Data backups and redundancy (1)
10
Task tracking (1)
8
Specialty-specific workflows (1)
5
Multi-office / multi-physician capabilities (1)
5

What is Therap?

Therap is a suite of person-centered health management applications, providing a solution for electronic health records (EHR), combined with optional billing, medical scheduling, claims management, and modules related to mental health and developmental disabilities, and long-term providing of care. Therap supports configurable workflows to capture required information for compliance, in addition to goal and outcome tracking at the individual and provider level. Its suite of online tools support individuals, families, and a practitioner’s team efforts in helping people reach their goals.


Therap’s suite also supports business management, enabling users to manage budgets and funding within applications on the platform. Users can configure workflows to allow for submission, review, and approval of services, and analyze usage patterns from year to year. Therap enables users to track intake and eligibility status, and complete checklists and assessments from within the platform.its billing rules are configurable and enable users to manage eligibility checks, and submit electronic claims to MMIS or other payers.


Beyond supporting health records, Therap can be configured to suit a particular practice, helping practitioners manage a variety of case types (e.g. criminal cases), with a dedicated module supporting specific needs like employment tracking, recidivism and recovery or rehabilitation, and incident reporting.


Therap Services is headquartered in Waterbury and has been operating since 2003. Various specific long-term health services for which Therap provides supports include Traumatic Brain Injury (TBI) with transitional living and Occupational, Physical, and Speech Therapy; Children and Family services with outpatient supports, counseling and case management, reunification goals, foster care and residential documentation; Criminal Justice with parole monitoring and transition assistance; Behavioral Health with Applied Behavioral Analysis (ABA) & Behavioral Support Tracking; Mental Health Services; and Substance Abuse programs with Milestone Tracking & Life Planning Tools.

Therap Features

Billing and Claims Management Features

Has featureReal-time eligibility verification
Has featureCoding
Has featureClaims management
Has featureElectronic Claim Submission
Has featureAutomated Claim Tracking
Has featurePatient billing
Has featurePayment Processing
Has featureElectronic Bill Pay
Has featureOnline Bill Pay
Has featureCreate Patient Statements
Has featureDenial / Underpayment Management
Has featureStreamlined Data Entry
Has featureHIPAA Compliance
Has featureAccounting Integration
Has featureReporting
Has featureFinancial Reporting
Has featureRevenue Cycle Management
Has featureIntegration with EMR/EHR

Patient Scheduling Features

Has featureFacility Scheduling
Has featurePhysician Scheduling
Has featureRule-based scheduling
Has featureAutomated patient check-in
Has featureAutomated appointment reminders
Has featureMulti-location support
Has featureCalendar interface

Electronic Medical Records Features

Has featureCharting / document management
Has featureTemplates
Has featureE-prescribing
Has featureSOAP Notes
Has featureDevice Integration
Has featurePatient portal
Has featureMobile/tablet support
Has featureAbility to Coordinate Care with Specialists
Has featureAbility to Share Information with Different Doctors
Has featureCustomization
Has featureBilling System Integration
Has featureStandard Chart Templates
Has featureCustom Medical Forms

Medical Security and Privacy Features

Has featureAudit and Log Reports
Has featureHIPAA compliance

Workflow and Scale Features

Has featureTask tracking
Has featureReferrals
Has featureInsurance Profiles
Has featureMulti-office / multi-physician capabilities

Therap Screenshots

Therap Video

Therap Introduction for New Users

Therap Competitors

Therap Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

Therap Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Therap?

Therap Electronic Health Records allow users to track different types of health data and create reports for Individuals, from Therap Services Waterbury.

Who uses Therap?

The most common users of Therap are from Small Businesses and the Civic & Social Organization industry.