children who experience disabilities. We originally used Therap as our
primary Electronic Health Record system. This included client
demographic information, scheduling, daily documentation, T-Logs, Case
Notes, billing and Individualized Services Plans. We chose to scale back
our use of Therap and purchase another program that better met our
needs in several of the areas Therap performs poorly. We now use Therap
primarily for EVV, billing, some plan writing and some documentation of
- Therap has some very nice reports to track billing, documentation, end user activities, and much more!
- Therap did not disappoint in a smooth EVV process.
- Therap's billing is program works quite well.
- The alerting system works very well particularly for alerting T-log entries (we use this for our incident reporting)
- To be fair, they have a number of documentation tools that are very helpful (seizure logs, food diary, medical appointments and so much more) on the browser version of the program.
- We provide a number of services to the same individual. VA requires a separate plan (ISP) for each service. Therap only allows one plan that covers a specific date and will not permit overlap.
- Because we provide supplemental services, most of our employees are field workers and rely on a table to access the record and enter documentation. the mobile app is very limited in what the user can document (T-Logs, MARs, and ISP Data). The browser version is far to cumbersome to use on a tablet and only the browser version contains some of the other useful documentation tools.
- Employees cannot save and return to data that has been entered. It must be completed in one setting before timing out.
- The mobile app times out in 30 minutes without warning creating issues with documentation not being saved.
- Scheduling is a nightmare. It is cumbersome and difficult to navigate. It does not seamlessly roll schedules over. It is also impossible for management to adjust schedules when away from a computer as the browser version (required to change schedules) is not mobile friendly and difficult to navigate on a phone or tablet.
- There is no measure available to prevent 'clocking out" before documentation is entered. This can create a logistical and time consuming processes to reconcile the billing and pay.