Therap - Good price - not mobile friendly
Pros
- Therap has some very nice reports to track billing, documentation, end user activities, and much more!
- Therap did not disappoint in a smooth EVV process.
- Therap's billing is program works quite well.
- The alerting system works very well particularly for alerting T-log entries (we use this for our incident reporting)
- To be fair, they have a number of documentation tools that are very helpful (seizure logs, food diary, medical appointments and so much more) on the browser version of the program.
Cons
- We provide a number of services to the same individual. VA requires a separate plan (ISP) for each service. Therap only allows one plan that covers a specific date and will not permit overlap.
- Because we provide supplemental services, most of our employees are field workers and rely on a table to access the record and enter documentation. the mobile app is very limited in what the user can document (T-Logs, MARs, and ISP Data). The browser version is far to cumbersome to use on a tablet and only the browser version contains some of the other useful documentation tools.
- Employees cannot save and return to data that has been entered. It must be completed in one setting before timing out.
- The mobile app times out in 30 minutes without warning creating issues with documentation not being saved.
- Scheduling is a nightmare. It is cumbersome and difficult to navigate. It does not seamlessly roll schedules over. It is also impossible for management to adjust schedules when away from a computer as the browser version (required to change schedules) is not mobile friendly and difficult to navigate on a phone or tablet.
- There is no measure available to prevent 'clocking out" before documentation is entered. This can create a logistical and time consuming processes to reconcile the billing and pay.
Return on Investment
- The cost of the program is fantastic and doable for start up business to large operations
- Because of the price, it is easy to ignore Therap's deficits so long as there are other options available to fill in the gaps
- ROI on the time (= money) it takes to reenter information due to unannounced time outs creates dissatisfaction with the workforce and additional administrative time to walk through it
- ROI on time (= money) it takes to assure there is a match between clocking in and out and time entered on the billable documentation is pretty substantial. An agency can easily find itself under billing or over paying staff.
Other Software Used
Microsoft 365 Business Premium, QuickBooks Desktop Premier, Adobe Acrobat Reader DC
