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What is Therap?

Therap Electronic Health Records allow users to track different types of health data and create reports for Individuals, from Therap Services Waterbury.

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Therap has proven to be an invaluable tool for agencies and organizations serving individuals with intellectual and developmental …
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What is Therap?

Therap Electronic Health Records allow users to track different types of health data and create reports for Individuals, from Therap Services Waterbury.

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Product Details

What is Therap?

Therap is a suite of person-centered health management applications, providing a solution for electronic health records (EHR), combined with optional billing, medical scheduling, claims management, and modules related to mental health and developmental disabilities, and long-term providing of care. Therap supports configurable workflows to capture required information for compliance, in addition to goal and outcome tracking at the individual and provider level. Its suite of online tools support individuals, families, and a practitioner’s team efforts in helping people reach their goals.

Therap’s suite also supports business management, enabling users to manage budgets and funding within applications on the platform. Users can configure workflows to allow for submission, review, and approval of services, and analyze usage patterns from year to year. Therap enables users to track intake and eligibility status, and complete checklists and assessments from within the platform.its billing rules are configurable and enable users to manage eligibility checks, and submit electronic claims to MMIS or other payers.

Beyond supporting health records, Therap can be configured to suit a particular practice, helping practitioners manage a variety of case types (e.g. criminal cases), with a dedicated module supporting specific needs like employment tracking, recidivism and recovery or rehabilitation, and incident reporting.

Therap Services is headquartered in Waterbury and has been operating since 2003. Various specific long-term health services for which Therap provides supports include Traumatic Brain Injury (TBI) with transitional living and Occupational, Physical, and Speech Therapy; Children and Family services with outpatient supports, counseling and case management, reunification goals, foster care and residential documentation; Criminal Justice with parole monitoring and transition assistance; Behavioral Health with Applied Behavioral Analysis (ABA) & Behavioral Support Tracking; Mental Health Services; and Substance Abuse programs with Milestone Tracking & Life Planning Tools.

Therap Screenshots

Screenshot of Therap DashboardScreenshot of Therap Secure Communication PortalScreenshot of Therap Dashboard 2

Therap Video

Therap Introduction for New Users

Therap Competitors

Therap Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Therap has proven to be an invaluable tool for agencies and organizations serving individuals with intellectual and developmental disabilities. The software's centralized communication and streamlined documentation capabilities have dramatically improved information tracking and accessibility in real-time. Users have praised the program for its effectiveness in addressing behavioral concerns and achieving goals, enabling agencies to better support their population. Additionally, Therap has enhanced business performance and communication with consumers and legal guardians, resulting in increased satisfaction. By efficiently charting medications, vitals, and goals, the software has significantly reduced the time spent on paperwork and filing, leading to improved overall efficiency. It has also resolved internal processes such as reducing duplicate workbooks and ensuring accurate data entry. Moreover, users have appreciated Therap's robust issue tracking system, live help, and efficient support staff for quickly and effectively resolving any concerns that arise. The software's user-friendly platform meets the requirements for online charting services and is HIPAA compliant, providing a secure space for tracking goals, progress, health, and person-centered planning. Overall, Therap has greatly benefited agencies by organizing and tracking individuals' information, eliminating paper documentation, improving access to critical data, streamlining workflows, enhancing collaboration among staff members, ensuring compliance with state regulations, and facilitating better care delivery.

Strong and Robust Database: Users appreciate that Therap is a strong and robust database that allows them to add different features and pull various reports based on business rules. Multiple reviewers have described the program as very easy to navigate through, allowing users to quickly find the information they need. They also like the ease and breakdown of categories in Therap, making it simple to organize and access information. Customization Options in ISP Data: Users value the customization options available in the ISP Data feature of Therap. This allows them to tailor the system to their specific needs. The ability to customize ISP programs and store documents electronically is highlighted as a great feature by several reviewers. Helpful Support and Resources: The comprehensive help and support section on the website is praised by users for its usefulness. Reviewers appreciate the availability of videos, webinars, resources, and support provided by Therap. They find it easy to navigate and appreciate accessing help within the system itself. The willingness of the Therap team to personalize different modules and forms is commended by multiple users.

Difficult Navigation: Some users have found the Therap system difficult to navigate and use, particularly when it comes to creating custom forms and finding specific topics for education and training.

Lengthy Learning Curve: The initial setup and learning curve of Therap can be lengthy and challenging for users. Several reviewers have expressed frustration with the amount of time it takes to become proficient in using the system.

Lack of Training Resources: Users have expressed a desire for more training videos and modules to assist in learning the Therap system. This suggests that some customers feel that the current resources provided are insufficient in helping them fully understand how to use the software effectively.

Users have made a few common recommendations based on their experience with Therap. First, they suggest reaching out to Therap for assistance and guidance, especially for those who are new to the platform. They emphasize the importance of having the right people explain the product to ensure a smooth implementation.

Secondly, users recommend more training options for different modules and improvement in the Behavior Management component. They believe that additional training would help them better utilize Therap's features and address specific needs within their organization.

Lastly, users advise considering systems that are more adaptable to individual needs and highlight the significance of the health modules, particularly for organizations with a nursing team. They suggest evaluating how well Therap Basic works in one program before adopting other modules.

These recommendations reflect the users' desire for continued support, customization options, and effective training resources from Therap.


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Score 6 out of 10
Vetted Review
Verified User
Capriccio Elite, LLC provides supplemental services for adults and children who experience disabilities. We originally used Therap as our primary Electronic Health Record system. This included client demographic information, scheduling, daily documentation, T-Logs, Case Notes, billing and Individualized Services Plans. We chose to scale back our use of Therap and purchase another program that better met our needs in several of the areas Therap performs poorly. We now use Therap primarily for EVV, billing, some plan writing and some documentation of services delivery.
  • Therap has some very nice reports to track billing, documentation, end user activities, and much more!
  • Therap did not disappoint in a smooth EVV process.
  • Therap's billing is program works quite well.
  • The alerting system works very well particularly for alerting T-log entries (we use this for our incident reporting)
  • To be fair, they have a number of documentation tools that are very helpful (seizure logs, food diary, medical appointments and so much more) on the browser version of the program.
  • We provide a number of services to the same individual. VA requires a separate plan (ISP) for each service. Therap only allows one plan that covers a specific date and will not permit overlap.
  • Because we provide supplemental services, most of our employees are field workers and rely on a table to access the record and enter documentation. the mobile app is very limited in what the user can document (T-Logs, MARs, and ISP Data). The browser version is far to cumbersome to use on a tablet and only the browser version contains some of the other useful documentation tools.
  • Employees cannot save and return to data that has been entered. It must be completed in one setting before timing out.
  • The mobile app times out in 30 minutes without warning creating issues with documentation not being saved.
  • Scheduling is a nightmare. It is cumbersome and difficult to navigate. It does not seamlessly roll schedules over. It is also impossible for management to adjust schedules when away from a computer as the browser version (required to change schedules) is not mobile friendly and difficult to navigate on a phone or tablet.
  • There is no measure available to prevent 'clocking out" before documentation is entered. This can create a logistical and time consuming processes to reconcile the billing and pay.
Therap is best used by persons who primarily work on a computer. This would include administrative work and supervisors or direct care staff who work in a group environment and enter documentation on the computer. While there is minimal room to adjust any of the forms to reflect agency specific documentation, the form templates themselves offer flexibility within the template. The exception being that whatever standard one uses for measurement must be carried out throughout the form to which the measurement standard is attached. Much of the documentation entered into the system must occur in the browser making access through a mobile devise cumbersome. The daily documentation (ISP Programs, T-logs and MARS) are available on the mobile app itself and is pretty straight forward. In this regard persons who work in the field including any supervisory staff in the field can enter documentation easily on this app. There are significant limitations though in that there is no ability to save a return to a form and the default time out is 30 minutes.

Pros: EVV, all inclusive EHR including plans, documentation, forms, MAR and more, excellent reports to capture data across all documents, Ability to export reports by PDF and Excel, provides good training, feedback, and communicates disruptions to the system as well as a walk through of updates made to the system.

Cons: browser access is not mobile friendly, scheduling is cumbersome, inability to save as you go, inability to create plans for the same service year for multiple services, no time out warning on the mobile app.
  • The cost of the program is fantastic and doable for start up business to large operations
  • Because of the price, it is easy to ignore Therap's deficits so long as there are other options available to fill in the gaps
  • ROI on the time (= money) it takes to reenter information due to unannounced time outs creates dissatisfaction with the workforce and additional administrative time to walk through it
  • ROI on time (= money) it takes to assure there is a match between clocking in and out and time entered on the billable documentation is pretty substantial. An agency can easily find itself under billing or over paying staff.
The products that we have researched and used int he past are not listed as available options.
Lauris Online - completely customizable EHR system based on templates the agency uses. The process is cumbersome though in that each form has to be submitted to production with a wait time to go live up to 6 weeks. This can be challenging to business who have the ability to work on the fly and correct forms as they see fit. The reports are also challenging.

MITC - Capriccio Elite, LLC currently uses this program to supplement the pieces of Therap that do not work for us. This include a robust workforce management program (times sheet, clock in and out, documentation with ability to save, a number of alerts letting management know of no shows or late arrivals, completely mobile friendly, prohibits clocking out until documentation is complete, ease of use for administrators to make changes on a computer or mobile device.
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